Top 10 Best Customer Enquiry Software of 2026

Zendesk is a leading customer service platform designed to manage and resolve customer enquiries efficiently across email, chat, voice, messaging apps, and social media channels. It provides a centralized ticketing system, AI-driven automation, self-service knowledge bases, and robust reporting analytics to help support teams scale operations. With deep integrations via its Sunshine marketplace and customizable workflows, Zendesk empowers businesses to deliver personalized, high-quality customer experiences.

Freshdesk is a comprehensive cloud-based customer service platform designed to manage and resolve customer inquiries through an intuitive ticketing system. It supports omnichannel interactions including email, chat, phone, social media, and web portals, with built-in automation, AI-powered bots, and collaboration tools to enhance agent efficiency. The software also provides self-service options, detailed analytics, and extensive integrations, making it ideal for scaling support operations while improving customer satisfaction.

Intercom is a robust customer messaging platform designed to handle customer enquiries through live chat, automated bots, email, and in-app messaging. It provides tools for customer segmentation, personalized outreach, analytics, and AI-driven support to streamline interactions across sales, marketing, and support teams. As a full customer data platform, it unifies conversations and data for scalable enquiry management.

Salesforce Service Cloud is a robust customer service platform within the Salesforce CRM ecosystem, designed to manage customer inquiries through case tracking, omnichannel support (email, chat, phone, social), and self-service portals. It leverages AI via Einstein for intelligent routing, predictions, and automation to enhance agent productivity and customer satisfaction. Ideal for scaling service operations, it integrates seamlessly with sales, marketing, and other Salesforce tools for a unified customer view.

HubSpot Service Hub is a robust customer service platform designed to manage customer inquiries via ticketing systems, shared inboxes, live chat, and feedback tools. It provides a unified view of customer interactions by integrating deeply with HubSpot's CRM, enabling teams to track and resolve issues efficiently. Automation features like workflows, SLAs, and reporting help streamline support operations and improve response times.

Zoho Desk is a robust omnichannel customer support platform designed to manage inquiries via email, chat, phone, social media, and web forms. It streamlines ticket management with automation rules, AI-powered insights through Zia, and self-service portals for customers. The software integrates seamlessly with the Zoho ecosystem and third-party apps, making it scalable for growing teams handling customer enquiries efficiently.

Help Scout is a customer support platform that transforms email inboxes into shared, collaborative spaces for handling customer inquiries efficiently. It offers tools like live chat, a self-service knowledge base (Docs), automation workflows, and performance reporting to streamline team responses and improve customer satisfaction. Designed with simplicity in mind, it focuses on delivering personalized support without the complexity of traditional ticketing systems.

Front is a shared inbox platform designed for teams to manage customer communications across multiple channels like email, chat, SMS, voice, and social media in a unified interface. It streamlines customer enquiries through collaboration tools, automation rules, macros, and analytics to improve response times and team efficiency. Primarily used by support, sales, and operations teams, it centralizes conversations to reduce silos and enhance customer experience.

LiveChat is a robust live chat platform designed for real-time customer engagement on websites, enabling teams to handle inquiries, provide support, and drive sales conversations. It includes AI-powered chatbots, visitor tracking, canned responses, and extensive integrations with CRMs like Salesforce and HubSpot. As a customer enquiry solution, it excels in proactive messaging to capture leads and resolve issues quickly, making it suitable for support and sales teams.

Gorgias is a customer service platform tailored for e-commerce businesses, providing a unified helpdesk that integrates seamlessly with Shopify, email, live chat, social media, and other channels to manage customer inquiries. It features powerful automation rules, AI-driven ticket deflection, and macros to streamline support workflows and reduce response times. The platform emphasizes data enrichment from orders, enabling agents to resolve issues faster with full context.