Top 10 Best CRM Retail Software of 2026

Salesforce Retail Cloud is a robust, industry-specific CRM platform tailored for retail businesses, integrating seamlessly with Salesforce Commerce Cloud and Service Cloud to deliver unified customer experiences across online, in-store, and mobile channels. It provides a 360-degree customer view through advanced data unification, enabling personalized marketing, loyalty programs, clienteling, and omnichannel order management. With AI-driven insights via Einstein, it empowers retailers to optimize inventory, enhance customer service, and drive revenue growth through real-time analytics and automation.

Microsoft Dynamics 365 Commerce is a robust omnichannel retail management solution that unifies e-commerce, point-of-sale (POS), store operations, and customer engagement into a single platform. It leverages CRM capabilities from the Dynamics 365 suite to deliver personalized customer experiences, inventory management, and order fulfillment across online, in-store, and call center channels. Ideal for retailers aiming to optimize operations with AI-driven insights and seamless integration into the Microsoft ecosystem.

Oracle Retail CX is a robust customer experience platform tailored for retail, unifying customer data from online, in-store, and mobile channels to deliver personalized interactions. It offers tools for CRM, loyalty management, marketing automation, and service orchestration, leveraging AI for insights and recommendations. Designed for enterprise retailers, it integrates seamlessly with Oracle's broader retail and ERP ecosystem to drive omnichannel engagement and revenue growth.

SAP Commerce Cloud is a robust, cloud-native e-commerce and CRM platform tailored for retail, enabling omnichannel customer experiences, personalization, and loyalty management. It integrates deeply with SAP's ERP systems like S/4HANA for unified customer data, order management, and inventory visibility. Designed for enterprise-scale retailers, it supports B2B and B2C models with AI-driven insights and composable architecture for flexibility.

NetSuite Retail is a cloud-based ERP platform with integrated CRM capabilities designed specifically for retail businesses, providing a unified view of customers across omnichannel touchpoints. It enables personalized marketing, loyalty programs, customer service management, and seamless integration with POS, inventory, and e-commerce systems. This solution helps retailers drive sales through data-driven insights and real-time customer interactions while managing operations end-to-end.

Zoho CRM is a versatile cloud-based platform designed to streamline customer relationship management for retail businesses, offering tools for lead tracking, sales pipelines, customer service, and marketing automation. It excels in integrating with retail-specific systems like POS and inventory management tools, enabling omnichannel customer experiences and data-driven insights. With AI-powered features and extensive customization, it's suitable for scaling retail operations without breaking the bank.

HubSpot CRM is a versatile, free core customer relationship management platform that centralizes contact data, sales pipelines, and customer interactions for retail businesses. It integrates marketing automation, email campaigns, and analytics to nurture leads and boost repeat sales, while offering scalable hubs for sales, service, and operations. Ideal for retailers seeking inbound strategies, it connects seamlessly with e-commerce tools but relies on integrations for POS and inventory management.

Lightspeed Retail is a cloud-based POS and retail management platform with integrated CRM capabilities designed for brick-and-mortar and multi-channel retailers. It enables businesses to track customer profiles, purchase histories, loyalty programs, and run targeted email/SMS marketing campaigns directly from the dashboard. The software excels in unifying in-store sales, e-commerce, and inventory management for a seamless omnichannel experience.

Shopify POS is a versatile point-of-sale system designed for retailers, seamlessly integrating with Shopify's e-commerce platform to unify online and in-store sales. It provides CRM capabilities through customer profiles, purchase history tracking, loyalty programs, and segmentation for targeted marketing. The software supports hardware like card readers and receipt printers, offering real-time inventory management and sales analytics to streamline retail operations.

Square for Retail is a POS system with integrated CRM tools tailored for small to medium retail businesses, enabling customer profile management, purchase history tracking, and targeted marketing. It combines inventory control, sales processing, and loyalty programs into one platform to foster customer relationships and streamline operations. While strong in basics, it prioritizes POS functionality over deep CRM automation.