Quick Overview
- 1#1: Five9 - Cloud-based contact center platform offering predictive dialing, intelligent routing, and deep CRM integrations for high-volume outbound calling.
- 2#2: Talkdesk - AI-powered contact center solution with predictive and power dialing capabilities and seamless CRM synchronization for sales teams.
- 3#3: Convoso - Compliance-focused predictive dialer with built-in CRM tools for optimizing outbound sales campaigns and lead management.
- 4#4: Kixie - Power dialer integrated with major CRMs like Salesforce for one-click calling, local presence, and automated dispositions.
- 5#5: PhoneBurner - High-performance power dialer that streamlines outbound sales calls with CRM integration and voicemail drop features.
- 6#6: Dialpad - AI-driven cloud phone system with power dialing, real-time transcription, and native CRM integrations for efficient calling.
- 7#7: RingCentral - Unified communications platform featuring power dialing and extensive CRM connectors for business telephony and sales outreach.
- 8#8: AI rcall - Cloud call center software with power dialing and CRM syncing to enhance team collaboration and call logging.
- 9#9: CloudTalk - Smart cloud phone system providing power and predictive dialing with CRM integrations for sales and support teams.
- 10#10: JustCall - VoIP platform with auto-dialer, SMS, and CRM integrations designed for streamlining customer outreach and conversations.
We evaluated tools based on key factors including feature set (e.g., dialing types, CRM sync), quality of integrations, ease of use, and overall value, ensuring the top 10 represent the most reliable and versatile options for modern businesses.
Comparison Table
Discover how leading CRM dialer tools like Five9, Talkdesk, Convoso, Kixie, PhoneBurner, and more stack up with a clear comparison table that outlines key features, pricing, and use cases. This guide helps identify the right solution to streamline communication, integrate with CRM systems, and enhance lead engagement for your business needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud-based contact center platform offering predictive dialing, intelligent routing, and deep CRM integrations for high-volume outbound calling. | enterprise | 9.5/10 | 9.7/10 | 8.6/10 | 8.8/10 |
| 2 | Talkdesk AI-powered contact center solution with predictive and power dialing capabilities and seamless CRM synchronization for sales teams. | enterprise | 9.2/10 | 9.5/10 | 8.7/10 | 8.4/10 |
| 3 | Convoso Compliance-focused predictive dialer with built-in CRM tools for optimizing outbound sales campaigns and lead management. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 8.3/10 |
| 4 | Kixie Power dialer integrated with major CRMs like Salesforce for one-click calling, local presence, and automated dispositions. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | PhoneBurner High-performance power dialer that streamlines outbound sales calls with CRM integration and voicemail drop features. | specialized | 8.2/10 | 9.0/10 | 8.3/10 | 7.4/10 |
| 6 | Dialpad AI-driven cloud phone system with power dialing, real-time transcription, and native CRM integrations for efficient calling. | enterprise | 8.4/10 | 9.1/10 | 8.3/10 | 7.8/10 |
| 7 | RingCentral Unified communications platform featuring power dialing and extensive CRM connectors for business telephony and sales outreach. | enterprise | 7.8/10 | 8.2/10 | 8.0/10 | 7.0/10 |
| 8 | AI rcall Cloud call center software with power dialing and CRM syncing to enhance team collaboration and call logging. | enterprise | 8.2/10 | 8.5/10 | 8.7/10 | 7.8/10 |
| 9 | CloudTalk Smart cloud phone system providing power and predictive dialing with CRM integrations for sales and support teams. | specialized | 8.4/10 | 8.7/10 | 8.5/10 | 8.0/10 |
| 10 | JustCall VoIP platform with auto-dialer, SMS, and CRM integrations designed for streamlining customer outreach and conversations. | specialized | 7.8/10 | 8.2/10 | 7.9/10 | 7.4/10 |
Cloud-based contact center platform offering predictive dialing, intelligent routing, and deep CRM integrations for high-volume outbound calling.
AI-powered contact center solution with predictive and power dialing capabilities and seamless CRM synchronization for sales teams.
Compliance-focused predictive dialer with built-in CRM tools for optimizing outbound sales campaigns and lead management.
Power dialer integrated with major CRMs like Salesforce for one-click calling, local presence, and automated dispositions.
High-performance power dialer that streamlines outbound sales calls with CRM integration and voicemail drop features.
AI-driven cloud phone system with power dialing, real-time transcription, and native CRM integrations for efficient calling.
Unified communications platform featuring power dialing and extensive CRM connectors for business telephony and sales outreach.
Cloud call center software with power dialing and CRM syncing to enhance team collaboration and call logging.
Smart cloud phone system providing power and predictive dialing with CRM integrations for sales and support teams.
VoIP platform with auto-dialer, SMS, and CRM integrations designed for streamlining customer outreach and conversations.
Five9
enterpriseCloud-based contact center platform offering predictive dialing, intelligent routing, and deep CRM integrations for high-volume outbound calling.
AI-powered Intelligent Cloud Contact Center with predictive dialing that dynamically adjusts to agent availability and compliance regulations for superior connect rates.
Five9 is a premier cloud-based contact center platform specializing in CRM dialer software, delivering advanced predictive, power, preview, and progressive dialing modes tightly integrated with leading CRMs like Salesforce, Microsoft Dynamics, and Zendesk. It supports omnichannel communications including voice, chat, email, and SMS, with AI-powered intelligent virtual agents, real-time analytics, and workforce management tools to boost outbound efficiency and compliance. Scalable for enterprises, Five9 enables high-volume calling campaigns while optimizing agent productivity and customer engagement.
Pros
- Seamless integrations with 100+ CRMs and business tools for effortless data synchronization
- Advanced AI-driven dialing algorithms that maximize connect rates while ensuring TCPA compliance
- Comprehensive analytics, reporting, and workforce optimization for data-driven performance improvements
Cons
- Premium pricing that may be steep for small businesses or startups
- Steep learning curve for advanced customizations and configurations
- Occasional dependency on stable internet for optimal cloud performance
Best For
Enterprise-level sales teams and contact centers handling high-volume outbound campaigns with complex CRM needs.
Pricing
Custom quote-based pricing starting at approximately $150-$200 per agent per month, scaling with features like AI and omnichannel support.
Talkdesk
enterpriseAI-powered contact center solution with predictive and power dialing capabilities and seamless CRM synchronization for sales teams.
AI Autopilot for real-time call guidance and sentiment analysis during dialing sessions
Talkdesk is a cloud-based contact center platform renowned for its CRM dialer capabilities, offering predictive, progressive, and preview dialing modes tightly integrated with CRMs like Salesforce, HubSpot, and Microsoft Dynamics. It empowers sales and support teams with AI-driven call routing, real-time coaching, and compliance tools to optimize outbound campaigns. The software provides comprehensive analytics and workforce management features, enabling scalable high-volume dialing while maintaining regulatory adherence.
Pros
- Seamless integrations with major CRMs for effortless data sync and click-to-dial
- Advanced AI-powered dialing algorithms that boost connect rates and efficiency
- Robust compliance features like DNC scrubbing and call recording for regulated industries
Cons
- Premium pricing that may be steep for small teams
- Initial setup and customization can require technical expertise or partner support
- Advanced analytics features have a learning curve for non-expert users
Best For
Mid-to-large sales teams in enterprises handling high-volume outbound campaigns with deep CRM dependencies.
Pricing
Starts at $75/user/month for basic CX Cloud plans, with custom enterprise pricing for advanced dialer and AI features (annual commitment typical).
Convoso
specializedCompliance-focused predictive dialer with built-in CRM tools for optimizing outbound sales campaigns and lead management.
Convoso AI for real-time sentiment analysis, automated scoring, and agent assist prompts during live calls
Convoso is a cloud-based contact center platform designed for high-volume outbound calling, offering predictive, power, and preview dialing modes integrated with leading CRMs like Salesforce and HubSpot. It leverages AI for conversation intelligence, including sentiment analysis, call scoring, and real-time coaching to optimize agent performance. The software also supports inbound calls, SMS, email campaigns, and robust compliance tools such as TCPA and DNC scrubbing to ensure regulatory adherence.
Pros
- Advanced predictive dialing achieves up to 400% higher connect rates
- Seamless CRM integrations and AI-driven insights for sales optimization
- Comprehensive compliance suite including local presence and call recording
Cons
- Pricing can be steep for small teams or low-volume users
- Initial setup and advanced features have a learning curve
- Inbound capabilities are solid but not as robust as dedicated CCaaS platforms
Best For
High-volume outbound sales and collections teams needing scalable dialing with AI enhancements.
Pricing
Custom quote-based pricing; pay-per-minute (around $0.09-$0.15/min) plus per-user fees starting at ~$100/user/month for Pro plans, with Enterprise options for advanced features.
Kixie
specializedPower dialer integrated with major CRMs like Salesforce for one-click calling, local presence, and automated dispositions.
PowerCall with SmartTouch for one-click workflows that auto-log calls, update CRM fields, and trigger follow-ups during live conversations
Kixie is a powerful CRM dialer software that integrates seamlessly with platforms like Salesforce, HubSpot, and Pipedrive, enabling sales teams to make calls, send texts, and drop voicemails directly from their CRM records. It offers intelligent dialing modes such as preview, power, and predictive dialing, along with local presence, call recording, and AI-powered features like voicemail detection. The platform streamlines outbound sales processes by combining voice, SMS, email, and analytics into a unified sales engagement tool.
Pros
- Deep CRM integrations with one-click dialing and data sync
- Advanced dialing options including predictive and power modes with local presence
- Built-in SMS/MMS, voicemail drops, and conversation intelligence
Cons
- Higher pricing tiers required for premium features like predictive dialing
- Steep learning curve for advanced analytics and AI tools
- Limited inbound call handling compared to full VoIP solutions
Best For
Mid-sized sales teams heavily reliant on Salesforce or HubSpot who need integrated outbound dialing, texting, and coaching.
Pricing
Starts at $35/user/month (Professional), $65/user/month (Professional Plus with predictive dialing), up to $95/user/month (Enterprise); annual discounts available.
PhoneBurner
specializedHigh-performance power dialer that streamlines outbound sales calls with CRM integration and voicemail drop features.
Lightning-fast power dialer that eliminates pauses by instantly skipping unanswered calls and voicemails
PhoneBurner is a cloud-based power dialer designed for sales teams to maximize outbound calling efficiency by automatically dialing prospects, skipping voicemails and busy signals, and enabling reps to handle 60-80 dials per hour. It integrates seamlessly with CRMs like Salesforce and HubSpot, syncing data in real-time during calls. Additional tools include local presence dialing, automated voicemail drops, call recording, and performance analytics to boost sales productivity.
Pros
- Ultra-fast power dialing increases calls per hour by 3-4x
- Strong CRM integrations with real-time data sync
- Local presence and voicemail drop save time
Cons
- High pricing may not suit small teams
- Limited inbound calling and team collaboration features
- Requires reliable internet and can have occasional glitches
Best For
High-volume outbound sales teams focused on cold calling and lead generation.
Pricing
Starts at $149/user/month (Standard), $179 (Pro), $219 (Agency); annual discounts available, no free trial.
Dialpad
enterpriseAI-driven cloud phone system with power dialing, real-time transcription, and native CRM integrations for efficient calling.
Real-time AI call coaching that provides live suggestions and objection-handling prompts during calls
Dialpad is a cloud-based communications platform specializing in VoIP calling, team messaging, and video meetings with robust CRM integrations for sales teams. As a CRM dialer software, it provides power dialing, local presence dialing, automatic call logging into CRMs like Salesforce and HubSpot, and AI-driven features such as real-time transcription and coaching. It streamlines outbound sales processes by capturing call insights and enabling efficient follow-ups directly within the CRM workflow.
Pros
- Powerful AI tools including real-time transcription, sentiment analysis, and live coaching
- Seamless integrations with major CRMs like Salesforce, HubSpot, and Zendesk
- Scalable power dialer with local presence and click-to-call functionality
Cons
- Higher pricing tiers required for full sales dialer and AI features
- Occasional call quality issues in areas with poor internet
- Limited customization options for advanced dialer sequences compared to specialized tools
Best For
Mid-sized sales teams seeking AI-enhanced CRM dialing with automatic call insights and coaching.
Pricing
Starts at $15/user/month for Standard (basic calling), $25/user/month for Pro (advanced features), with Enterprise custom pricing unlocking full AI Sales dialer capabilities.
RingCentral
enterpriseUnified communications platform featuring power dialing and extensive CRM connectors for business telephony and sales outreach.
Deep CRM integrations with real-time screen pops, call transcription via RingSense AI, and automatic activity logging
RingCentral is a cloud-based unified communications platform offering VoIP calling, team messaging, video meetings, and CRM integrations ideal for outbound sales dialing. It supports click-to-dial, power dialing, call recording, and analytics, allowing teams to log calls directly into CRMs like Salesforce or HubSpot. While versatile for business communications, it functions as a CRM dialer through its app marketplace and sales engagement tools rather than advanced predictive dialing.
Pros
- Seamless integrations with major CRMs for click-to-dial and auto-logging
- High call quality with unlimited US/Canada calling and global reach
- All-in-one platform including SMS, fax, and video conferencing
Cons
- Lacks advanced predictive or progressive dialing algorithms found in dedicated dialers
- Pricing scales up quickly for advanced features and add-ons
- Setup and customization can be complex for non-enterprise users
Best For
Mid-sized sales teams needing integrated voice, messaging, and CRM tools within a unified communications ecosystem.
Pricing
Core plan starts at $20/user/month; Advanced at $25/user/month; Ultra at $35/user/month (billed annually, minimum 3 users).
AI rcall
enterpriseCloud call center software with power dialing and CRM syncing to enhance team collaboration and call logging.
Native, bi-directional CRM integrations that auto-populate call notes, dispositions, and contacts in real-time
AI rcall is a cloud-based phone system designed for sales, support, and customer success teams, offering seamless integration with popular CRMs like Salesforce, HubSpot, and Pipedrive. It provides click-to-dial functionality, power dialing, call recording, IVR, and automatic call logging to streamline communication workflows. With real-time analytics and reporting, it helps teams monitor performance and improve customer interactions directly within their CRM.
Pros
- Deep integrations with 100+ CRMs for automatic call logging and data syncing
- Intuitive click-to-dial and power dialing for efficient outbound campaigns
- Robust call analytics and coaching tools to boost team performance
Cons
- Higher pricing tiers required for advanced dialer features like predictive dialing
- Limited customization in dialer sequences compared to dedicated sales dialers
- Relies heavily on stable internet, with occasional VoIP quality issues reported
Best For
Sales and support teams in mid-sized businesses using CRM platforms who need integrated cloud telephony without hardware.
Pricing
Starts at $30/user/month (Essentials), $50/user/month (Professional), up to custom enterprise plans; billed annually.
CloudTalk
specializedSmart cloud phone system providing power and predictive dialing with CRM integrations for sales and support teams.
Smart Dialer with CRM auto-logging that intelligently skips voicemails and busy signals
CloudTalk is a cloud-based VoIP phone system tailored for sales and support teams, excelling as a CRM dialer through seamless integrations with platforms like Salesforce, HubSpot, and Pipedrive. It offers smart dialers (power and progressive modes), click-to-call functionality, automatic call logging, and AI-powered transcription to enhance outbound calling efficiency. The platform also includes call routing, analytics, and mobile apps for on-the-go dialing, making it a robust solution for CRM-centric communication workflows.
Pros
- Deep CRM integrations with auto-sync and one-click dialing
- Smart dialer boosts connect rates by up to 30%
- Comprehensive call analytics, recording, and AI transcription
Cons
- Advanced features locked behind higher tiers
- Predictive dialing limited compared to enterprise competitors
- Pricing can add up for larger teams
Best For
Sales teams in SMBs that need tight CRM integration for efficient outbound dialing and call management.
Pricing
Starts at $25/user/month (Starter), $30 (Pro), $50 (Expert), billed annually; custom Enterprise pricing.
JustCall
specializedVoIP platform with auto-dialer, SMS, and CRM integrations designed for streamlining customer outreach and conversations.
CRM Workflow Automation that auto-logs calls, notes, and activities directly into your CRM without manual entry
JustCall is a cloud-based VoIP platform designed as a CRM dialer software, offering seamless integrations with CRMs like Salesforce, HubSpot, and Pipedrive for click-to-call, power dialing, and automated activity logging. It supports outbound calling campaigns with features like progressive dialing, SMS automation, call recording, and AI-driven analytics to enhance sales team productivity. The tool also handles inbound calls, voicemail drops, and multi-channel communications including WhatsApp, making it suitable for sales and support teams relying on CRM workflows.
Pros
- Deep integrations with 100+ CRMs for automatic call logging and deduplication
- Multi-channel support including voice, SMS, and WhatsApp
- Robust analytics with AI transcription and sentiment analysis
Cons
- Higher pricing tiers may not suit small teams or low-volume users
- Advanced dialer features like predictive dialing require higher plans
- Occasional reports of call quality issues in certain regions
Best For
Mid-sized sales teams needing integrated CRM dialing with multi-channel communication capabilities.
Pricing
Starts at $19/user/month (Essentials) up to $34/user/month (Pro), plus per-minute calling rates; team plans and pay-as-you-go options available.
Conclusion
Evaluating a range of CRM dialer tools, Five9 rises as the top pick, offering a cloud-based system with predictive dialing, intelligent routing, and strong CRM integrations that streamline high-volume outbound efforts. Talkdesk impresses with AI-driven performance and seamless CRM sync, while Convoso stands out for compliance focus and built-in lead management—each providing distinct advantages for diverse needs.
Take your outreach to the next level with Five9, the top-rated solution that combines power, integration, and efficiency to drive results in sales and contact centers.
Tools Reviewed
All tools were independently evaluated for this comparison