Quick Overview
- 1#1: ClickUp - All-in-one productivity platform that combines powerful CRM pipelines, project management, tasks, and collaboration tools.
- 2#2: monday.com - Visual work operating system for customizable CRM boards, project management, automations, and team workflows.
- 3#3: HubSpot - Inbound CRM platform integrating sales pipelines, marketing automation, customer service, and operations hub for projects.
- 4#4: Salesforce - Leading cloud CRM with extensive customization for sales, service, and project management via apps and automation.
- 5#5: Zoho CRM - Feature-rich CRM seamlessly integrated with Zoho Projects for comprehensive customer and project lifecycle management.
- 6#6: Bitrix24 - Free collaborative platform offering CRM, kanban projects, tasks, Gantt charts, and team communication.
- 7#7: Pipedrive - Sales CRM with visual pipelines, activity scheduling, and deal-based project management for revenue teams.
- 8#8: Insightly - CRM for SMBs with built-in project management, custom pipelines, and relationship tracking.
- 9#9: Freshsales - AI-powered sales CRM with visual pipelines, deal management, and integrated Freddy AI for projects.
- 10#10: Wrike - Work management platform with request forms, CRM integrations, Gantt charts, and cross-functional project tracking.
We ranked these tools based on a comprehensive evaluation of key factors, including feature integration (combining CRM pipelines with project management capabilities), intuitive design, reliability, and overall value, ensuring they meet the needs of diverse business scales and goals.
Comparison Table
This comparison table examines the distinct roles and capabilities of CRM and project management software, featuring tools like ClickUp, monday.com, HubSpot, Salesforce, Zoho CRM, and more. Readers will discover how these platforms address customer relationship management and task coordination needs, helping them identify the right fit for their business operations.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ClickUp All-in-one productivity platform that combines powerful CRM pipelines, project management, tasks, and collaboration tools. | enterprise | 9.4/10 | 9.8/10 | 7.6/10 | 9.1/10 |
| 2 | monday.com Visual work operating system for customizable CRM boards, project management, automations, and team workflows. | enterprise | 8.9/10 | 9.4/10 | 8.6/10 | 8.2/10 |
| 3 | HubSpot Inbound CRM platform integrating sales pipelines, marketing automation, customer service, and operations hub for projects. | enterprise | 8.7/10 | 9.2/10 | 9.4/10 | 8.9/10 |
| 4 | Salesforce Leading cloud CRM with extensive customization for sales, service, and project management via apps and automation. | enterprise | 8.7/10 | 9.4/10 | 7.2/10 | 7.8/10 |
| 5 | Zoho CRM Feature-rich CRM seamlessly integrated with Zoho Projects for comprehensive customer and project lifecycle management. | enterprise | 8.4/10 | 8.8/10 | 7.6/10 | 9.1/10 |
| 6 | Bitrix24 Free collaborative platform offering CRM, kanban projects, tasks, Gantt charts, and team communication. | enterprise | 8.0/10 | 9.2/10 | 6.8/10 | 8.5/10 |
| 7 | Pipedrive Sales CRM with visual pipelines, activity scheduling, and deal-based project management for revenue teams. | specialized | 8.0/10 | 7.8/10 | 9.2/10 | 8.1/10 |
| 8 | Insightly CRM for SMBs with built-in project management, custom pipelines, and relationship tracking. | specialized | 8.0/10 | 8.2/10 | 7.9/10 | 7.6/10 |
| 9 | Freshsales AI-powered sales CRM with visual pipelines, deal management, and integrated Freddy AI for projects. | enterprise | 8.1/10 | 7.9/10 | 9.2/10 | 8.5/10 |
| 10 | Wrike Work management platform with request forms, CRM integrations, Gantt charts, and cross-functional project tracking. | enterprise | 8.2/10 | 8.8/10 | 7.4/10 | 7.6/10 |
All-in-one productivity platform that combines powerful CRM pipelines, project management, tasks, and collaboration tools.
Visual work operating system for customizable CRM boards, project management, automations, and team workflows.
Inbound CRM platform integrating sales pipelines, marketing automation, customer service, and operations hub for projects.
Leading cloud CRM with extensive customization for sales, service, and project management via apps and automation.
Feature-rich CRM seamlessly integrated with Zoho Projects for comprehensive customer and project lifecycle management.
Free collaborative platform offering CRM, kanban projects, tasks, Gantt charts, and team communication.
Sales CRM with visual pipelines, activity scheduling, and deal-based project management for revenue teams.
CRM for SMBs with built-in project management, custom pipelines, and relationship tracking.
AI-powered sales CRM with visual pipelines, deal management, and integrated Freddy AI for projects.
Work management platform with request forms, CRM integrations, Gantt charts, and cross-functional project tracking.
ClickUp
enterpriseAll-in-one productivity platform that combines powerful CRM pipelines, project management, tasks, and collaboration tools.
Hierarchical workspace structure with infinite nesting and custom everything (fields, dashboards, automations) for ultimate workflow flexibility
ClickUp is a versatile all-in-one productivity platform that excels in project management while offering robust CRM capabilities through customizable contact management, deal tracking, and pipeline views. It combines tasks, docs, goals, whiteboards, and chat into a single workspace, enabling teams to handle complex workflows from planning to customer relationship management. With its hierarchical structure (Spaces, Folders, Lists, Tasks), it supports everything from agile sprints to sales funnels in one app.
Pros
- Highly customizable with unlimited hierarchies, views (Gantt, Kanban, etc.), and automations for PM and CRM
- All-in-one platform reduces tool sprawl, including docs, chat, and AI-powered insights
- Generous free plan and strong integrations with 1000+ apps
Cons
- Steep learning curve due to overwhelming options and complexity
- Performance can lag in large workspaces with many custom fields
- CRM features are capable but less specialized than dedicated tools like Salesforce
Best For
Growing teams and businesses needing a single, highly flexible platform for both project management and CRM without switching apps.
Pricing
Free forever plan; Unlimited at $7/user/mo; Business at $12/user/mo; Enterprise custom (billed annually).
monday.com
enterpriseVisual work operating system for customizable CRM boards, project management, automations, and team workflows.
Fully customizable, color-coded boards that morph into any workflow, from Kanban task trackers to dynamic sales pipelines
monday.com is a highly customizable work operating system that serves as both a project management and CRM solution, using visual boards to track tasks, workflows, and customer pipelines. It offers pre-built templates for sales CRM, agile project management, and more, with powerful automations and integrations to streamline operations. Teams can adapt it to virtually any process without coding, making it ideal for collaborative environments.
Pros
- Exceptional customization with drag-and-drop boards and no-code automations
- Vast library of templates and 200+ integrations for PM and CRM needs
- Intuitive visual interface that boosts team collaboration
Cons
- Pricing scales quickly for larger teams or advanced features
- Steep learning curve for complex custom setups
- Performance can lag with very large boards or datasets
Best For
Mid-sized teams and growing businesses needing a flexible, visual platform for both project management and CRM in one tool.
Pricing
Starts at $9/user/month (Basic, annual billing) up to $19/user/month (Pro), with Enterprise custom pricing; free trial available.
HubSpot
enterpriseInbound CRM platform integrating sales pipelines, marketing automation, customer service, and operations hub for projects.
Inbound methodology with free CRM and automated lead nurturing workflows
HubSpot is a leading all-in-one CRM platform that integrates marketing, sales, service, and operations tools to help businesses manage customer relationships and growth. It offers robust CRM features like contact management, deal pipelines, email automation, and reporting, alongside light project management capabilities such as task boards, workflows, and shared inboxes. While excelling in inbound marketing and sales processes, its project management is more suited for sales pipelines than complex traditional PM needs like Gantt charts or resource allocation.
Pros
- Free core CRM with unlimited users and contacts
- Seamless integration across marketing, sales, and service hubs
- Intuitive interface with powerful automation workflows
Cons
- Limited advanced project management tools (e.g., no native Gantt or time tracking)
- Pricing scales steeply for premium features and full-suite access
- Can feel bloated for teams only needing basic CRM/PM
Best For
Growing sales and marketing teams seeking an integrated CRM with pipeline management and light task automation.
Pricing
Free CRM forever; Starter plans from $20/user/month, Professional from $800/month (3 seats), Enterprise from $3,600/month (annual billing).
Salesforce
enterpriseLeading cloud CRM with extensive customization for sales, service, and project management via apps and automation.
AppExchange marketplace with 7,000+ apps for tailored CRM and project management extensions
Salesforce is a premier cloud-based CRM platform that excels in managing customer relationships, sales pipelines, marketing automation, and service operations through its comprehensive suite of tools. It leverages AI-driven insights via Einstein to predict customer behavior and automate workflows. While not a native project management tool, it supports PM capabilities through customizable Lightning apps, Slack integration, and a vast AppExchange ecosystem for task tracking, collaboration, and resource management.
Pros
- Unmatched scalability and customization via Lightning platform
- Powerful AI (Einstein) for CRM insights and automation
- Extensive AppExchange with thousands of PM-focused integrations
Cons
- Steep learning curve for non-experts
- High costs that scale with features and users
- Overly complex for small teams without dedicated admins
Best For
Large enterprises needing a highly customizable CRM with extensible project management for sales and customer ops teams.
Pricing
Starts at $25/user/month (Sales Cloud Essentials), up to $500+/user/month (Unlimited Edition); custom enterprise pricing with add-ons.
Zoho CRM
enterpriseFeature-rich CRM seamlessly integrated with Zoho Projects for comprehensive customer and project lifecycle management.
Zia AI for predictive sales insights, anomaly detection, and intelligent automation across CRM and tasks
Zoho CRM is a comprehensive customer relationship management platform designed to streamline sales, marketing, and customer service processes through lead management, deal tracking, automation workflows, and analytics. It integrates seamlessly with Zoho's ecosystem, including Zoho Projects, enabling basic project management features like task assignment and timelines alongside core CRM functionalities. This makes it a versatile solution for businesses seeking unified CRM and light project management without switching apps.
Pros
- Highly customizable modules and workflows
- Affordable pricing with a robust free tier
- Deep integrations with Zoho suite for PM extensions
Cons
- Steep learning curve for advanced customizations
- Basic project management compared to dedicated PM tools
- Reporting limitations in entry-level plans
Best For
Small to medium-sized businesses needing cost-effective CRM with integrated task and project management capabilities.
Pricing
Free for up to 3 users; paid plans from $14/user/month (Standard) to $52/user/month (Ultimate), billed annually.
Bitrix24
enterpriseFree collaborative platform offering CRM, kanban projects, tasks, Gantt charts, and team communication.
Built-in telephony and online PBX with CRM integration for direct call logging and customer interaction management
Bitrix24 is an all-in-one online workspace platform that integrates CRM, project management, team collaboration, and communication tools into a single solution. It provides robust CRM features like lead management, sales pipelines, and invoicing, alongside project tools such as Kanban boards, Gantt charts, Scrum, and task automation. Additionally, it includes telephony, HR modules, document management, and website building, making it a comprehensive hub for business operations.
Pros
- Extremely comprehensive feature set covering CRM, PM, collaboration, and more without needing third-party apps
- Generous free plan with unlimited users and core functionalities
- Strong customization, automation, and integration options including telephony
Cons
- Steep learning curve due to cluttered and overwhelming interface
- Free plan limits advanced features like custom workflows and storage
- Customer support can be slow, especially for free users
Best For
Small to medium-sized businesses seeking an affordable, all-in-one platform for CRM, project management, and team collaboration.
Pricing
Free plan for unlimited users (basic features); paid cloud plans start at $49/month for 5 users (unlimited where applicable), up to $199/month for 50 users; on-premise editions available for enterprises.
Pipedrive
specializedSales CRM with visual pipelines, activity scheduling, and deal-based project management for revenue teams.
Drag-and-drop visual sales pipeline
Pipedrive is a sales-focused CRM platform that excels in visualizing and managing sales pipelines, deals, contacts, and activities through a drag-and-drop interface. It offers light project management capabilities via customizable pipelines, task automation, and activity scheduling, making it suitable for sales teams tracking opportunities. While strong in CRM functionalities, it lacks robust project management features like Gantt charts or advanced resource allocation compared to dedicated PM tools.
Pros
- Intuitive visual pipeline management for sales tracking
- Quick setup and user-friendly interface
- Strong automation and integration options with 400+ apps
Cons
- Limited native project management tools like Gantt or Kanban boards
- Advanced reporting and AI features locked behind higher tiers
- No built-in time tracking or resource management
Best For
Sales teams and small businesses needing a simple CRM with basic pipeline-based project tracking.
Pricing
Starts at $14/user/month (Essential, billed annually) up to $99/user/month (Enterprise); 14-day free trial.
Insightly
specializedCRM for SMBs with built-in project management, custom pipelines, and relationship tracking.
Built-in project timelines and milestones that link directly to CRM opportunities for end-to-end sales-to-delivery tracking
Insightly is a cloud-based CRM platform that seamlessly integrates customer relationship management with project management capabilities. It enables users to track leads, contacts, opportunities, and pipelines while managing projects, tasks, milestones, and timelines in a unified interface. The software supports automation, custom fields, reporting, and integrations with tools like Google Workspace and Microsoft Outlook, making it suitable for sales, service, and project-driven teams.
Pros
- Integrated CRM and project management in one platform
- Strong mobile app for on-the-go access
- Robust customization options for workflows and fields
Cons
- Reporting and analytics lack advanced depth
- Limited built-in marketing automation compared to competitors
- Pricing escalates quickly for larger teams or advanced needs
Best For
Small to mid-sized service-based businesses that need to connect sales pipelines directly with project delivery and task management.
Pricing
Free plan available (limited); Professional starts at $29/user/month (billed annually); Plus at $49/user/month; Enterprise custom pricing.
Freshsales
enterpriseAI-powered sales CRM with visual pipelines, deal management, and integrated Freddy AI for projects.
Freddy AI for predictive lead scoring and automated sales recommendations
Freshsales is a user-friendly CRM platform from Freshworks focused on sales automation, lead management, and deal tracking with visual pipelines and integrated communication tools like email, phone, and chat. It leverages AI-powered Freddy for insights, scoring, and recommendations to boost sales efficiency. While strong in CRM functionalities, its project management capabilities are limited to basic task assignment and calendars, making it suitable for sales teams rather than complex project workflows.
Pros
- Intuitive interface with drag-and-drop pipeline customization
- AI-driven Freddy assistant for lead scoring and insights
- Affordable pricing with a robust free tier for small teams
Cons
- Limited advanced project management tools like Gantt charts or resource allocation
- Reporting and analytics require higher-tier plans for depth
- Customization options are somewhat restricted compared to enterprise CRMs
Best For
Small to medium-sized sales teams seeking an easy CRM with basic task management and AI enhancements.
Pricing
Free plan (up to 3 users); Growth at $15/user/mo; Pro at $39/user/mo; Enterprise at $59/user/mo (billed annually).
Wrike
enterpriseWork management platform with request forms, CRM integrations, Gantt charts, and cross-functional project tracking.
Dynamic request forms for seamless client intake and project initiation without full CRM overhead
Wrike is a powerful work management platform primarily focused on project management, offering tools like Gantt charts, Kanban boards, task automation, and resource management for teams handling complex workflows. While not a full-fledged CRM, it provides CRM-adjacent features such as client request forms, proofing tools, and integrations with Salesforce or HubSpot to track customer interactions alongside projects. It's designed to streamline collaboration, reporting, and visibility across projects and client work.
Pros
- Highly customizable workflows and templates (Blueprints)
- Excellent real-time collaboration and reporting dashboards
- Seamless integrations with CRM tools like Salesforce
Cons
- Steep learning curve for advanced features
- Pricing escalates quickly for larger teams
- Limited native CRM functionality compared to dedicated tools
Best For
Mid-sized marketing, creative, or agency teams managing projects with light client relationship tracking.
Pricing
Free plan available; paid plans start at $9.80/user/month (Pro), $24.80 (Business), and custom Enterprise pricing (billed annually).
Conclusion
The top three tools—ClickUp, monday.com, and HubSpot—lead the pack, with ClickUp standing out as the most versatile, integrating CRM, project management, and collaboration tools into one seamless platform. While monday.com impresses with its customizable visual workflows, perfect for flexible teams, and HubSpot shines with its integrated inbound CRM, ideal for marketing and service operations, ClickUp’s all-in-one approach makes it the ultimate choice for most users.
Don’t wait—try ClickUp today to discover how its powerful combination of CRM and project management tools can transform your team’s productivity and workflow.
Tools Reviewed
All tools were independently evaluated for this comparison
