GITNUXSOFTWARE ADVICE
Safety AccidentsTop 10 Best Critical Incident Management Software of 2026
Ranked roundup of critical incident management software for incident response teams, including PagerDuty, Splunk On-Call, xMatters, and FireHydrant.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
Signl4 is the best fit if you need guided incident workflows for IT and IoT teams with consistent escalation, whereas FireHydrant suits engineering orgs running major-incident execution across multiple teams, and OnPage is the low-effort choice when your priority is controlled paging and secure stakeholder updates.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Signl4
War room orchestration ties structured incident steps, evidence, and response communications into a single navigable workflow.
Built for fits when mid-size operations teams need guided incident workflows with automation and consistent escalation..
FireHydrant
Editor pickRunbook-driven action sequences that attach outputs to the incident record for consistent execution and postmortems.
Built for fits when major incident execution needs consistent timelines, templated updates, and automation across multiple teams..
Rapid7 InsightIDR
Editor pickUnified incident timeline reconstruction ties correlated alerts and investigation artifacts to workflow actions.
Built for fits when SOC teams need evidence timelines plus automation hooks for incident escalation control..
Comparison Table
Signl4
SMBMobile alerting and incident response automation for IT and IoT operations.
War room orchestration ties structured incident steps, evidence, and response communications into a single navigable workflow.
Signl4 supports incident timeline reconstruction with structured updates that can be collected during response, then carried into an after-action review workflow. Escalation and routing are expressed through severity-based policies, which helps keep on-call escalation consistent when a SEV1 declaration is applied. Admins can define incident templates and workflow steps that standardize major incident process across teams.
A tradeoff is that Signl4’s automation and workflow configuration are only effective when governance is maintained for severity definitions, escalation ownership, and evidence capture discipline. Signl4 fits teams that need war room orchestration for recurring incident types, where responders must follow the same runbook automation and communication templates each time.
- +Severity-based workflow routing keeps escalation decisions consistent
- +War room views link tasks, comms, and incident updates in one record
- +Runbook automation reduces manual handoffs during response
- +Incident timeline artifacts carry cleanly into after-action review
- –Workflow and automation setup require careful governance for correct routing
- –Deep customization can slow early adoption for small incident teams
- –Complex evidence capture depends on responder compliance to forms
- –Advanced configuration breadth can create more admin responsibilities
SRE and platform operations teams
SEV1 response with runbook automation
Faster containment coordination
Security incident managers
Evidence-first investigations during incidents
Cleaner incident recordkeeping
Show 2 more scenarios
IT operations incident leads
Major incident process standardization
Reduced process drift
Templates and workflow steps enforce consistent actions across teams for major incident workflows.
Customer-facing operations teams
Stakeholder communications during outages
More consistent messaging
Communication templates and status updates remain attached to the live incident workflow.
Best for: Fits when mid-size operations teams need guided incident workflows with automation and consistent escalation.
FireHydrant
SMBIncident response and reliability platform for engineering teams.
Runbook-driven action sequences that attach outputs to the incident record for consistent execution and postmortems.
FireHydrant fits incident response teams that need consistent major incident execution with evidence in a searchable timeline. It supports incident timelines, severity-level workflows, and templated stakeholder updates tied to the incident record. Automation is driven through runbooks and integrations that connect ticketing, alerting, and communication channels. Governance is reinforced with RBAC and activity logs tied to user actions inside the incident lifecycle.
A tradeoff is that teams must adopt FireHydrant’s incident workflow model to get maximum value from its templates and automation. FireHydrant works best when a single major incident process spans engineering, SRE, and support stakeholders who need the same severity handling and reporting artifacts.
- +Timeline-based incident workspace keeps decisions and evidence in one record
- +Runbook actions automate common response steps and reduce manual drift
- +RBAC and audit logs support controlled incident operations
- +Integrations connect incident events to paging and collaboration workflows
- –Best results require teams to follow the same severity and workflow conventions
- –Deep customization can be limited without additional engineering effort
SRE and incident response teams
Standardize major incident execution
Fewer process deviations
Engineering management
Drive SEV documentation quality
Cleaner after-action reviews
Show 2 more scenarios
Support and operations teams
Coordinate comms during outages
Faster stakeholder alignment
Incident-linked communications help align support messaging with the live incident record.
Security and compliance stakeholders
Preserve audit trail for incidents
More defensible incident records
Audit logging captures key user actions and changes throughout the incident lifecycle.
Best for: Fits when major incident execution needs consistent timelines, templated updates, and automation across multiple teams.
Rapid7 InsightIDR
enterpriseCloud-based SIEM for security incident detection and response.
Unified incident timeline reconstruction ties correlated alerts and investigation artifacts to workflow actions.
Rapid7 InsightIDR ingest and normalizes enterprise telemetry for alert correlation, then drives incident workflows based on severity logic and detection signals. Evidence stays attached to an incident view through timeline reconstruction and saved searches, which helps investigators maintain continuity from detection through resolution. Automation is delivered through workflow rules and integration hooks that connect incident actions to external systems like ticketing, chat, and paging gateways.
A key tradeoff is that InsightIDR incident workflows depend heavily on correct detection tuning and correlation rule design, since the quality of severity-based routing and deduplication directly affects downstream triage time. InsightIDR fits organizations that run centralized SOC operations and want incident timelines and evidence context to persist through each major incident process and after-action review cycle.
- +Evidence-linked incident timelines reduce context switching during SEV1 declaration reviews
- +Configurable alert correlation improves deduplication before incident escalation
- +Workflow automations integrate incident actions with external IT tools
- +Extensible API enables custom case, roster, and reporting integrations
- –Severity-based routing quality depends on correlation rule and detector tuning discipline
- –Some incident workflow gaps require external orchestration via integrations
- –Advanced governance settings demand careful RBAC role design
- –Higher event volume can increase investigation noise without correlation tuning
SOC analysts and incident commanders
Coordinate investigation with evidence continuity
Faster containment decisions
IR and detection engineering teams
Tune correlation for fewer false escalations
Lower alert fatigue
Show 2 more scenarios
IT operations and ticketing owners
Automate handoff to ticket and comms tools
Consistent escalation tracking
Automation triggers create external records and notify stakeholders tied to incident state.
Security leadership and compliance operators
Support incident review with audit-ready evidence
More defensible incident retrospectives
Incident activity and evidence context make postmortem reconstruction more traceable across teams.
Best for: Fits when SOC teams need evidence timelines plus automation hooks for incident escalation control.
incident.io
SMBSlack-native incident management tool for modern engineering organizations.
Structured incident timeline reconstruction from incoming events, then reuse of that record for coordinated response output.
incident.io focuses on critical incident workflows with event intake, SEV handling, and guided coordination. It maps alerts into a structured incident timeline and turns that timeline into reusable artifacts like notes, checklists, and after-action materials. Automation is centered on rules that create incidents from signals, route by severity, and keep response status visible across teams.
- +Turns alert payloads into a structured incident timeline automatically
- +Severity-based routing keeps the right responders in scope
- +Runbook-style checklists can be attached to an active incident
- +API-first approach supports event ingestion and incident updates
- –War room coordination depends on consistent signal quality and mapping
- –Reporting depth for governance workflows can require extra configuration discipline
Best for: Fits when on-call teams need incident creation and coordination driven by automated alert ingestion.
OnPage
vertical specialistCritical event management software for paging, escalation, secure messaging, and incident response.
War room task state changes can directly drive escalation and templated updates in a single incident workflow.
OnPage coordinates critical incident workflows by combining war room-style tasking with escalation paths and notification controls. It supports incident timeline capture with evidence fields and structured updates so response actions stay traceable through resolution.
Admin tooling focuses on configuration governance for escalation policies, templates, and duty roster handoff to reduce inconsistency during SEV1 declaration workflows. Automation is centered on linking incident states to notifications and assignment changes instead of relying on free-form manual coordination.
- +Incident war room actions map cleanly to escalation and updates
- +Structured incident timeline entries support after-action review needs
- +Config templates reduce drift in stakeholder communication updates
- +Duty roster handoff keeps ownership changes explicit during major incidents
- –Advanced automation and orchestration depend on deeper configuration work
- –Reporting depth for cross-team SLA breach tracking is limited versus larger suites
- –Evidence and chain of custody logging lacks granularity for every field
- –Alert deduplication and correlation rules can feel coarse in complex environments
Best for: Fits when incident response teams need controlled escalation workflows with consistent stakeholder updates.
Better Stack
SMBIncident management software combining alerting, on-call schedules, status pages, and observability.
Incident timelines built from connected production signals provide reconstruction-ready context for postmortems.
Better Stack targets critical incident management teams by centering incident signals around production observability, error rates, and latency. It supports event-driven workflows through integrations that connect monitoring alerts to on-call operations, including major incident triage loops and escalation paths.
Better Stack also provides incident timelines and evidence-oriented context so teams can reconstruct what changed before and during the incident. For governance, it includes role-based access controls and audit logging for key administrative actions.
- +Event context from production signals reduces back-and-forth during triage
- +Integrations support alert-to-on-call workflows without custom middleware
- +Role-based access controls and audit logging help incident process governance
- +Incident timeline reconstruction supports faster after-action reviews
- –War room orchestration and multimodal alert routing are less comprehensive than incident-first suites
- –Advanced incident workflow customization needs careful configuration discipline
Best for: Fits when teams want incident management tied tightly to production observability and evidence context.
BlackBerry AtHoc
vertical specialistCritical event management software for mass notification, crisis communication, and emergency coordination.
Admin-governed operator workflows for creating, approving, and sending incident communications across many audiences.
BlackBerry AtHoc focuses on critical incident communication and coordination for large organizations that need governance across many stakeholder groups. It supports multimodal alerting workflows, including mass notifications and two-way channels, then routes recipients through configurable escalation logic.
The product also supports incident-focused content, such as situation updates and structured messaging, with audit-ready operator actions designed for compliance-driven operations. For incident response teams, the differentiator is the combination of communication orchestration and administration controls that manage who can act, what gets sent, and when.
- +Strong operator workflows for managing incident communications at scale
- +Multimodal messaging supports outreach beyond a single notification channel
- +Configurable escalation paths reduce reliance on manual routing during events
- +Audit-friendly controls track operator actions tied to communications
- –Incident command workflow depth is weaker than dedicated incident lifecycle tools
- –Automation depends on careful message templates and escalation configuration
- –Integration breadth can require separate effort for downstream IT incident systems
- –Runbook automation and evidence capture workflows are not as granular as IT-focused suites
Best for: Fits when enterprise response teams need governed mass notification orchestration with escalation and audit trails.
PagerTree
SMBIncident response software with on-call scheduling, alert escalation, integrations, and team notifications.
Timeline-first incident record that ties role actions, escalation events, and review artifacts into a single reconstruction view.
PagerTree is a critical incident management tool built around incident timelines, escalation flows, and structured response work. It focuses on coordinating incident roles through configurable routing and evidence capture so teams can reconstruct decisions after a SEV1 declaration. Its workflow automation connects incident updates to downstream actions such as alerts handling, stakeholder messaging, and after-action review artifacts.
- +Incident timelines keep decisions, assignments, and status changes in one thread
- +Escalation flows can route by severity levels and role without manual chasing
- +Evidence collection supports audit-friendly incident postmortem inputs
- +Configuration options cover common major incident process steps without heavy customization
- –Advanced automation requires disciplined workflow design and governance ownership
- –Integration depth is stronger for core messaging paths than for deep third-party systems
- –War room orchestration and multimodal alerting are limited to supported channels
- –Runbook automation coverage varies by workflow step and may need workarounds
Best for: Fits when incident response teams need timeline-centric coordination and severity-based escalation without building custom tooling.
AlertMedia
vertical specialistCritical event management software for mass notifications, employee communications, and response coordination.
Severity-driven escalation with multimodal delivery and responder roster handoffs in one communication workflow.
AlertMedia coordinates critical incident communication with mass notification and escalation workflows tied to incident severity. It supports multimodal alerts and recurring duty schedules to reach the right responders without manual chase.
Admin controls focus on templates, routing logic, and auditability for communication events. The workflow design centers on communicating during response rather than managing the entire incident lifecycle end to end.
- +Multimodal notification paths let teams reach responders by phone, email, and SMS
- +Severity-based routing ties incident urgency to escalation timing
- +Duty roster integration supports scheduled handoffs for incident coverage
- +Audit trail records notification and escalation actions for governance review
- –War room orchestration and timeline reconstruction features are less central than messaging
- –Complex incident workflows can require careful template and routing design
- –Deep runbook automation and ITSM bi-directional incident fields depend on integrations
- –Evidence preservation and chain of custody logging for artifacts are not the core workflow
Best for: Fits when incident response teams need fast, severity-driven notifications with duty roster governance.
BigPanda
enterpriseAIOps software that correlates alerts, reduces event noise, and coordinates incident response.
BigPanda’s event correlation and deduplication engine groups related alerts into one incident record before escalation decisions.
BigPanda is distinct for normalizing incident signals from many monitoring and SaaS sources into one correlated incident timeline. It focuses on event correlation, deduplication, and routing so incident response teams can apply severity-based workflows across tools.
BigPanda also supports automation through integrations and APIs that feed downstream escalation, orchestration, and status updates. The result is a centralized control point for alert noise reduction and operational consistency during major incident process execution.
- +Correlates and deduplicates cross-tool events into unified incident records
- +Automation and API surface support consistent routing into downstream incident workflows
- +Extensive integration coverage for common alerting and monitoring ecosystems
- +Incident timeline view makes handoff and history reconstruction faster than raw alerts
- –Correlation accuracy depends on consistent event fields and integration mapping
- –Governance requires deliberate configuration to prevent routing to the wrong team
Best for: Fits when incident response teams need cross-system alert correlation and API-driven routing into existing escalation workflows.
Conclusion
After evaluating 10 safety accidents, Signl4 stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right critical incident management software
Signl4 ranks first for guided war room orchestration, structured escalation, and linked response records. FireHydrant, Rapid7 InsightIDR, and incident.io follow with runbook automation, evidence timelines, and alert-driven incident creation.
OnPage, Better Stack, BlackBerry AtHoc, PagerTree, AlertMedia, and BigPanda serve narrower operating models. Their strengths range from controlled stakeholder messaging and multimodal notification to production-signal context and cross-system alert correlation.
What Critical Incident Management Software Coordinates
Critical incident management software connects alert intake, severity decisions, responder escalation, stakeholder communication, and incident records in one operational workflow. It typically integrates with monitoring systems, on-call schedules, messaging channels, paging gateways, and status pages.
Signl4 combines structured incident steps, evidence, and response communications in a navigable war room record. BigPanda focuses earlier in the workflow by correlating and deduplicating events before routing a unified incident into downstream escalation processes.
Critical incident workflow and integration criteria
Critical incident management software must turn alert intake into an incident record that responders can execute, update, and later reconstruct. The tools in this set differ most in where that structured record is created and how much coordination logic lives inside the incident workflow versus upstream alert handling.
The strongest differentiators across Signl4, FireHydrant, Rapid7 InsightIDR, and incident.io are incident timeline reconstruction, guided execution sequencing, and automation wiring from workflow actions into downstream escalation and comms. The rest of the list narrows the operating model to messaging governance, timeline-first coordination, production-signal context, or cross-system correlation and deduplication.
Guided war room orchestration with linked incident records
Signl4 provides navigable war room views that link tasks, comms, and incident updates in a single record. PagerTree also keeps role actions, escalation events, and review artifacts together, but it stays more timeline-first than step-guided.
Runbook-driven execution that attaches outputs to incidents
FireHydrant runs action sequences from runbooks and attaches outputs to the incident record for consistent execution and postmortems. OnPage can map war room task state changes into escalation and templated updates, but FireHydrant’s runbook attachment focus better supports repeatable major incident execution.
Evidence-first incident timeline reconstruction and alert correlation
Rapid7 InsightIDR ties correlated alerts and investigation artifacts into a unified incident timeline that supports evidence-led reviews. incident.io rebuilds incident timelines directly from incoming events and then reuses that record for coordinated response output.
Structured timelines built from production signals and production context
Better Stack builds incident timelines from connected production signals so triage starts with evidence context. It supports alert-to-on-call workflows through integrations, while OnPage’s war room state changes are more central to escalation and stakeholder updates.
Governed incident communications for many audiences with audit trails
BlackBerry AtHoc offers admin-governed operator workflows for creating, approving, and sending incident communications across many audiences. AlertMedia focuses on severity-driven escalation with multimodal delivery and responder roster handoffs, which prioritizes notification routing over deeper incident lifecycle orchestration.
Cross-system correlation and deduplication before escalation
BigPanda groups related alerts into unified incident records through event correlation and deduplication before escalation decisions. Rapid7 InsightIDR also improves correlation with configurable alert correlation, but BigPanda’s standout is pre-incident consolidation via a correlation and deduplication engine.
How to choose critical incident management software by operating model
Selection should start with where incident structure gets created and how much coordination logic sits inside the incident workflow. Some tools convert alerts into structured timelines automatically and drive coordination from that record, while others assume incident execution will be governed through runbooks or operator communications workflows.
Second, evaluation should compare automation surfaces and governance depth because escalation correctness depends on routing rules, message templates, and workflow configuration discipline. A tool that excels at one stage of the pipeline can still underperform in other stages like war room orchestration, evidence reconstruction, or cross-team SLA breach tracking.
Pick the system of record: guided war room steps or alert-created timelines
Choose Signl4 when the incident record must behave like a guided war room that links tasks, comms, and incident updates into one navigable workflow. Choose incident.io when incident creation must start from automated alert ingestion that turns alert payloads into a structured incident timeline.
Match execution to runbook attachment or war room state transitions
Choose FireHydrant when incident execution needs runbook-driven action sequences that attach outputs to the incident record for consistent postmortems. Choose OnPage when escalation and stakeholder updates must follow directly from war room task state changes mapped to escalation and templated updates.
Decide whether evidence reconstruction drives escalation control
Choose Rapid7 InsightIDR when evidence timelines and investigation artifacts must be tied to workflow actions for SEV1 declaration reviews. Choose PagerTree when timeline-centric coordination needs role actions and escalation events bundled into one reconstruction view with severity-based routing.
Confirm how alert correlation and deduplication are handled before routing
Choose BigPanda when cross-tool events must be correlated and deduplicated into one incident record before routing decisions. Choose Rapid7 InsightIDR when deduplication quality must be tuned through configurable correlation rules and detectors that feed evidence-linked timelines.
Validate communication governance versus incident lifecycle depth
Choose BlackBerry AtHoc when governed operator workflows must create, approve, and send incident communications across many audiences with audit trails. Choose AlertMedia when severity-driven escalation needs multimodal delivery and duty roster handoffs inside the responder communication workflow.
Align multimodal incident context with production signal reconstruction
Choose Better Stack when incident timelines must be reconstructed from connected production signals to reduce triage back-and-forth. Choose Signl4 when the war room orchestration and linked response communications inside the incident record matter more than production-signal context depth.
Who should buy critical incident management software
Critical incident management software fits teams that must coordinate fast decisions, consistent escalation, and auditable incident records. The buyer should map the tool’s primary workflow shape to the team’s incident practice, because several entries specialize in war rooms, runbooks, evidence timelines, messaging governance, or correlation and deduplication.
These tools also differ in how much workflow and automation governance they require. Teams that lack consistent severity conventions or detector tuning will feel those gaps as routing drift or weaker incident quality.
Mid-size operations teams running guided major incident workflows
Signl4 supports guided war room orchestration that keeps tasks, comms, and incident updates linked in one record. The workflow routing consistency fits teams that want standardized escalation decisions.
SOC teams that need evidence timelines tied to incident escalation control
Rapid7 InsightIDR reconstructs unified incident timelines that tie correlated alerts and investigation artifacts to workflow actions. This is designed for evidence-led SEV1 declaration reviews and escalation governance.
On-call teams that want automated incident creation from alert ingestion
incident.io builds structured incident timelines from incoming events and reuses the record for coordinated response output. Severity-based routing keeps responder scope aligned with incoming signals.
Enterprise response teams orchestrating governed communications across many audiences
BlackBerry AtHoc provides admin-governed operator workflows that create, approve, and send incident communications with audit trails. The multimodal messaging supports outreach beyond a single notification channel.
Incident response teams consolidating noisy cross-tool alerts before escalation
BigPanda correlates and deduplicates cross-system events into unified incident records before routing decisions. This helps reduce escalation churn when many tools report related signals.
Common pitfalls when buying critical incident management software
Misalignment between workflow conventions and the tool’s automation logic leads to routing errors, inconsistent incident records, and weak postmortems. Many failures come from underestimating configuration discipline for severity conventions, correlation rules, runbook usage, and message template governance.
A second mistake is choosing a tool optimized for one stage of the pipeline and then expecting it to cover the entire incident lifecycle. Signl4 can orchestrate a guided war room deeply, while BlackBerry AtHoc can govern communications, so coverage gaps appear when expectations span beyond the tool’s operating model.
Implementing workflow automation without agreeing on severity and routing conventions
FireHydrant’s runbook outputs and timeline workspace work best when teams follow the same severity and workflow conventions. Signl4’s severity-based workflow routing also requires careful governance setup to keep escalation decisions consistent.
Assuming alert correlation will deduplicate correctly without event mapping discipline
BigPanda’s deduplication accuracy depends on consistent event fields and integration mapping. Rapid7 InsightIDR correlation quality similarly depends on correlation rule and detector tuning discipline.
Overusing messaging tools for incident lifecycle control
BlackBerry AtHoc excels at admin-governed operator workflows for incident communications, but its incident command workflow depth is weaker than dedicated incident lifecycle tools. AlertMedia’s war room orchestration and timeline reconstruction are less central than messaging, so incident timeline governance still needs explicit process coverage.
Expecting war room coordination to work well with inconsistent signal quality
incident.io’s war room coordination depends on consistent signal quality and mapping into the structured incident record. Better Stack also needs connected production signals to form reconstruction-ready incident timelines, so missing production context reduces triage usefulness.
Skipping governance ownership for advanced automation and orchestration
PagerTree’s advanced automation requires disciplined workflow design and governance ownership to route by severity and role reliably. Signl4’s deep customization can slow early adoption for small incident teams when governance roles and ownership are not defined.
How We Selected and Ranked These Tools
We evaluated Signl4, FireHydrant, Rapid7 InsightIDR, incident.io, OnPage, Better Stack, BlackBerry AtHoc, PagerTree, AlertMedia, and BigPanda using feature coverage for incident timeline reconstruction, war room orchestration, runbook automation, and evidence linkage. Features accounted for 40% of the score, and we weighted ease of setup and day-to-day operational fit at 30% to reflect whether teams can execute reliably under incident pressure.
We weighted value at 30% to reflect how well each tool turns alerts, communications, and workflow actions into a usable incident record without forcing extensive external orchestration. Signl4 ranked first because structured war room orchestration links steps, evidence, and response communications into one navigable workflow with severity-based workflow routing that keeps escalation decisions consistent.
Frequently Asked Questions About critical incident management software
How does incident.io handle automated incident creation from incoming events?
Which tools provide war room orchestration tied to a single incident record?
When teams need evidence preservation and investigation-grade timeline reconstruction, which tools fit?
What breaks if escalation governance relies on manual coordination instead of configuration and state-driven routing?
How do PagerDuty, Splunk On-Call, xMatters, and the tools listed here differ on API and integration depth?
Which platform supports end-to-end incident communication workflows with mass notification and governed operator actions?
How do teams migrate existing incident data into these platforms without losing traceability?
What admin controls are commonly required for large org workflows across many stakeholder groups?
When configuring automation, where does rule-based routing typically fall short compared with investigation context?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
- Business FinanceTop 10 Best Safety Incident Management Software of 2026
- Emergency DisasterTop 10 Best Crisis And Incident Management Software of 2026
- SecurityTop 10 Best Incident Response Case Management Software of 2026
- Technology Digital MediaTop 10 Best It Incident Management Software of 2026
- Cybersecurity Information SecurityTop 10 Best Cyber Security Incident Management Software of 2026
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