Quick Overview
- 1#1: Everbridge - Provides comprehensive critical event management with mass notifications, situational awareness, and crisis response orchestration.
- 2#2: BlackBerry AtHoc - Delivers secure crisis communication networks for mass alerts, personnel accountability, and emergency coordination.
- 3#3: OnSolve - Offers critical communications and event management for rapid incident response and stakeholder notifications.
- 4#4: AlertMedia - Multi-channel emergency notification platform with real-time threat intelligence and two-way communication.
- 5#5: WebEOC - Web-based emergency operations center software for incident collaboration, resource management, and reporting.
- 6#6: Motorola Solutions CommandCentral - Unified public safety platform for real-time awareness, incident management, and CAD integration.
- 7#7: Resolver - Enterprise risk management platform with advanced incident tracking, investigations, and analytics.
- 8#8: ServiceNow - IT service management suite with robust incident, problem, and change management workflows.
- 9#9: PagerDuty - Incident response platform for on-call scheduling, alerting, and post-incident analysis.
- 10#10: Veoci - No-code crisis management platform for customizable workflows, dashboards, and multi-agency coordination.
These tools were selected based on their robust feature sets (including communication, coordination, and analytics), quality of performance, user-friendliness, and overall value, ensuring they meet the diverse needs of modern organizations.
Comparison Table
Crisis and incident management software is vital for effective emergency response, enabling organizations to coordinate action and reduce disruption. This comparison table features top tools such as Everbridge, BlackBerry AtHoc, OnSolve, AlertMedia, WebEOC, and more, providing a clear overview of their key strengths and capabilities. Readers will learn to identify the best fit for their specific needs in preparing for and managing high-stakes scenarios.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Everbridge Provides comprehensive critical event management with mass notifications, situational awareness, and crisis response orchestration. | enterprise | 9.4/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 2 | BlackBerry AtHoc Delivers secure crisis communication networks for mass alerts, personnel accountability, and emergency coordination. | enterprise | 9.2/10 | 9.5/10 | 8.7/10 | 8.9/10 |
| 3 | OnSolve Offers critical communications and event management for rapid incident response and stakeholder notifications. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 7.9/10 |
| 4 | AlertMedia Multi-channel emergency notification platform with real-time threat intelligence and two-way communication. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 8.3/10 |
| 5 | WebEOC Web-based emergency operations center software for incident collaboration, resource management, and reporting. | specialized | 8.4/10 | 8.9/10 | 7.6/10 | 8.1/10 |
| 6 | Motorola Solutions CommandCentral Unified public safety platform for real-time awareness, incident management, and CAD integration. | enterprise | 8.7/10 | 9.2/10 | 7.5/10 | 8.0/10 |
| 7 | Resolver Enterprise risk management platform with advanced incident tracking, investigations, and analytics. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 8 | ServiceNow IT service management suite with robust incident, problem, and change management workflows. | enterprise | 8.4/10 | 9.2/10 | 7.1/10 | 7.8/10 |
| 9 | PagerDuty Incident response platform for on-call scheduling, alerting, and post-incident analysis. | specialized | 8.6/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 10 | Veoci No-code crisis management platform for customizable workflows, dashboards, and multi-agency coordination. | specialized | 7.8/10 | 8.2/10 | 7.5/10 | 7.4/10 |
Provides comprehensive critical event management with mass notifications, situational awareness, and crisis response orchestration.
Delivers secure crisis communication networks for mass alerts, personnel accountability, and emergency coordination.
Offers critical communications and event management for rapid incident response and stakeholder notifications.
Multi-channel emergency notification platform with real-time threat intelligence and two-way communication.
Web-based emergency operations center software for incident collaboration, resource management, and reporting.
Unified public safety platform for real-time awareness, incident management, and CAD integration.
Enterprise risk management platform with advanced incident tracking, investigations, and analytics.
IT service management suite with robust incident, problem, and change management workflows.
Incident response platform for on-call scheduling, alerting, and post-incident analysis.
No-code crisis management platform for customizable workflows, dashboards, and multi-agency coordination.
Everbridge
enterpriseProvides comprehensive critical event management with mass notifications, situational awareness, and crisis response orchestration.
Real-time Threat Intelligence and Safety Connection for automated, location-aware alerts and two-way communication during critical events.
Everbridge is a comprehensive critical event management platform that enables organizations to detect, assess, and respond to crises and incidents in real-time. It offers mass notification, incident management, situation awareness, secure messaging, and recovery orchestration across multiple channels like SMS, voice, email, and mobile apps. Widely used by enterprises, governments, and critical infrastructure for scenarios ranging from natural disasters to IT outages and workplace violence.
Pros
- Highly scalable with proven reliability during major events
- Advanced geospatial targeting and multi-channel notifications
- Robust integrations with 500+ systems including ITSM and HR tools
Cons
- Enterprise pricing is opaque and expensive for smaller teams
- Complex setup and steep learning curve for full customization
- Occasional reports of mobile app glitches during peak usage
Best For
Large enterprises, government agencies, and critical infrastructure operators needing enterprise-grade crisis communication and coordination.
Pricing
Custom enterprise pricing starting at around $10,000-$50,000 annually, based on modules, user count, and deployment scale; contact sales for quotes.
BlackBerry AtHoc
enterpriseDelivers secure crisis communication networks for mass alerts, personnel accountability, and emergency coordination.
Secure Personnel Accountability Module for real-time mustering, check-ins, and location tracking during crises
BlackBerry AtHoc is a robust crisis communication and incident management platform that delivers secure, multi-channel mass notifications to ensure rapid response during emergencies. It provides tools for situational awareness, personnel accountability, incident tracking, and coordination across organizations. Designed for high-stakes environments, it integrates with existing systems to support everything from natural disasters to active threats, helping maintain operational continuity and safety.
Pros
- Multi-channel alerting (SMS, voice, email, app pushes) with high delivery reliability
- Advanced personnel accountability and geospatial targeting for precise notifications
- Seamless integrations with SCADA, CAD, and other enterprise systems
Cons
- High cost suitable mainly for enterprises
- Steep learning curve for advanced incident management features
- Custom implementation requires professional services
Best For
Large enterprises, government agencies, and organizations with distributed or high-risk workforces needing enterprise-grade crisis response capabilities.
Pricing
Custom enterprise subscription pricing; typically starts at $10,000+ annually, contact sales for tailored quotes based on users and features.
OnSolve
enterpriseOffers critical communications and event management for rapid incident response and stakeholder notifications.
Carrier-grade integration with AT&T for guaranteed message delivery and superior reliability during network congestion
OnSolve provides a robust suite of crisis and incident management software, including platforms like Critical Event Management (CEM) and Veoci, designed for real-time mass notifications, incident tracking, and coordinated response during emergencies. It supports multi-channel communication, risk intelligence, travel risk management, and post-incident analytics to help organizations mitigate disruptions. The solution is tailored for high-stakes environments, enabling rapid activation of response plans and stakeholder collaboration.
Pros
- Highly reliable mass notification across SMS, voice, email, and digital channels with geo-fencing capabilities
- Comprehensive incident management tools including workflows, reporting, and integrations with enterprise systems
- Scalable for large organizations with proven use in government, healthcare, and critical infrastructure
Cons
- Complex setup and customization requiring significant training and IT involvement
- Enterprise-level pricing that may be prohibitive for smaller organizations
- User interface can feel dated compared to more modern no-code alternatives
Best For
Large enterprises, government agencies, and critical infrastructure operators needing enterprise-grade scalability and reliability in crisis communications.
Pricing
Custom enterprise pricing upon request; typically subscription-based starting at several thousand dollars per month depending on users and features.
AlertMedia
specializedMulti-channel emergency notification platform with real-time threat intelligence and two-way communication.
Integrated ThreatView platform providing real-time global threat intelligence directly within the dashboard
AlertMedia is a robust crisis and incident management platform that enables organizations to send mass notifications across multiple channels including SMS, voice calls, email, push notifications, and desktop alerts during emergencies. It integrates real-time threat intelligence from global sources, geofencing for targeted communications, and incident management tools like timelines, task assignments, and two-way messaging to streamline crisis response. The platform is particularly strong in keeping distributed workforces informed and safe with its mobile app and automation features.
Pros
- Multi-channel mass notifications with geofencing for precise targeting
- Real-time threat intelligence feeds from 10,000+ sources
- Strong two-way communication and mobile app for employee check-ins
Cons
- Enterprise pricing can be steep for smaller organizations
- Learning curve for advanced incident management features
- Limited reporting customization compared to some competitors
Best For
Large enterprises and distributed organizations needing advanced threat monitoring and rapid mass communication during crises.
Pricing
Custom quote-based pricing, typically starting at $3-$5 per user/month for basic plans with annual contracts scaling into tens of thousands for enterprises.
WebEOC
specializedWeb-based emergency operations center software for incident collaboration, resource management, and reporting.
Dynamic Situational Awareness Boards for real-time, map-integrated incident visualization and cross-agency collaboration
WebEOC is a web-based emergency operations center platform designed for crisis and incident management, enabling real-time collaboration, situational awareness, and resource tracking across agencies. It features customizable boards for incident logging, mapping, and reporting, supporting everything from routine operations to major disasters. Widely adopted by government entities like FEMA and state emergency management offices, it facilitates multi-organizational coordination without requiring on-premise hardware.
Pros
- Proven reliability in high-stakes real-world emergencies with extensive government adoption
- Highly customizable boards and strong integration with GIS, CAD, and other EM systems
- Scalable for multi-agency use with robust security and audit trails
Cons
- Dated user interface that can feel clunky compared to modern SaaS alternatives
- Steep learning curve for non-technical users and complex initial setup
- Opaque and potentially high pricing without transparent tiers
Best For
Large government agencies and emergency management organizations requiring enterprise-grade, customizable crisis coordination tools.
Pricing
Custom enterprise pricing via quote, typically starting at $20,000-$50,000 annually for mid-sized deployments, scaling with users and features.
Motorola Solutions CommandCentral
enterpriseUnified public safety platform for real-time awareness, incident management, and CAD integration.
Unified real-time operations center fusing video, voice, data, and AI analytics into a single pane of glass
Motorola Solutions CommandCentral is a unified public safety platform that integrates CAD, dispatch, real-time video, analytics, and evidence management to streamline crisis and incident response. It provides situational awareness by fusing data from sensors, radios, cameras, and NG911 systems for first responders. The software enables coordinated operations across agencies, from initial alert to post-incident review, enhancing decision-making in high-stakes environments.
Pros
- Seamless integration with Motorola radios and hardware for reliable real-time communication
- Advanced analytics and AI-driven insights for predictive incident management
- Scalable architecture supporting multi-agency collaboration during large-scale crises
Cons
- High implementation costs and long deployment timelines
- Steep learning curve requiring extensive training for users
- Vendor ecosystem lock-in limits third-party integrations
Best For
Large public safety agencies and emergency operations centers needing mission-critical, hardware-integrated crisis management tools.
Pricing
Enterprise custom pricing; typically $500K+ annually for mid-sized deployments, scaling with users and modules.
Resolver
enterpriseEnterprise risk management platform with advanced incident tracking, investigations, and analytics.
Unified Crisis Command Center for real-time situational awareness, multi-channel alerting, and collaborative decision-making
Resolver is a robust enterprise-grade GRC platform specializing in crisis and incident management, offering tools for incident reporting, investigation workflows, real-time collaboration, and post-incident analysis. It integrates seamlessly with risk, compliance, and security operations to provide a unified view of threats and responses. Designed for large organizations, Resolver enables rapid crisis activation, stakeholder communication, and business continuity planning through customizable dashboards and analytics.
Pros
- Comprehensive incident tracking and automated workflows reduce response times
- Strong integration with enterprise systems like ServiceNow and Microsoft Teams
- Advanced analytics and reporting for post-incident learning and compliance
Cons
- Steep learning curve due to extensive customization options
- Enterprise pricing may be prohibitive for mid-sized organizations
- Mobile app lacks some desktop-level functionality
Best For
Large enterprises and government agencies requiring integrated GRC with scalable crisis and incident management capabilities.
Pricing
Custom enterprise pricing, typically starting at $50,000+ annually based on modules and users; contact sales for quotes.
ServiceNow
enterpriseIT service management suite with robust incident, problem, and change management workflows.
Dynamic War Rooms for real-time, multi-channel crisis collaboration and decision-making
ServiceNow is a comprehensive enterprise platform that excels in IT service management, including robust incident and crisis management through modules like Incident Management, Major Incident Management, and Security Incident Response. It enables real-time detection, automated workflows, collaboration via virtual war rooms, and integrations with communication tools for rapid crisis response. The platform leverages AI and machine learning for proactive incident prediction and resolution, making it suitable for large-scale operations.
Pros
- Advanced automation and orchestration for efficient incident workflows
- Scalable collaboration tools like Dynamic War Rooms for crisis response
- Deep integrations with enterprise systems and AI-driven analytics
Cons
- Steep learning curve and complex initial setup
- High cost prohibitive for SMBs
- Overly customizable, leading to configuration bloat
Best For
Large enterprises with complex IT environments needing integrated, scalable crisis and incident management.
Pricing
Subscription-based enterprise pricing; typically $100-200/user/month for ITSM modules, with custom quotes required.
PagerDuty
specializedIncident response platform for on-call scheduling, alerting, and post-incident analysis.
Event Intelligence with AI-driven grouping, prioritization, and deduplication of alerts to minimize noise
PagerDuty is a digital operations management platform specializing in incident response and alerting for IT, DevOps, and security teams. It automates on-call scheduling, escalations, and notifications from hundreds of integrated monitoring tools to ensure rapid issue detection and resolution. The software includes analytics, AIOps for noise reduction, and post-incident review capabilities to enhance operational resilience during crises.
Pros
- Extensive integrations with 700+ tools for seamless alerting
- Robust on-call scheduling, escalations, and automation
- AI-powered Event Intelligence to reduce alert fatigue
Cons
- Higher pricing scales poorly for small teams
- Complex setup and steep learning curve for advanced features
- Primarily IT-focused, less ideal for non-digital crises
Best For
Mid-to-large IT, DevOps, and SRE teams managing high-volume digital incidents and outages.
Pricing
Professional plan at $25/user/month (billed annually), Business at $49/user/month, Enterprise custom; free trial available.
Veoci
specializedNo-code crisis management platform for customizable workflows, dashboards, and multi-agency coordination.
No-code platform builder for creating fully bespoke crisis management apps without programming expertise
Veoci is a no-code platform that empowers organizations to build custom applications for crisis and incident management, streamlining incident intake, response workflows, and real-time coordination. It offers tools for task assignment, multi-channel notifications, geospatial mapping, and dashboards to support emergency operations centers. With mobile accessibility and integrations, it enables field teams and stakeholders to collaborate effectively during crises.
Pros
- Highly customizable no-code app builder for tailored crisis workflows
- Real-time dashboards, notifications, and GIS mapping integration
- Strong support for multi-agency collaboration and mobile access
Cons
- Steep learning curve for building complex custom apps
- Pricing is quote-based and lacks transparency
- Limited pre-built templates compared to specialized competitors
Best For
Mid-sized organizations or public sector entities needing flexible, customizable crisis management without in-house developers.
Pricing
Custom quote-based pricing; typically starts at $1,000+/month for mid-tier plans, scaling with users, storage, and features.
Conclusion
The top crisis and incident management tools reviewed cater to diverse needs, with Everbridge leading as the overall winner due to its comprehensive critical event management, mass notifications, and crisis response orchestration. BlackBerry AtHoc and OnSolve follow closely, offering strong alternatives—BlackBerry AtHoc for secure communication networks and personnel accountability, and OnSolve for rapid incident response and stakeholder coordination. Each tool stands out in specific areas, making the choice dependent on organizational priorities, but Everbridge’s holistic approach sets it apart as the top pick.
Evaluate Everbridge to enhance your crisis preparedness; its robust features provide a solid foundation for managing critical events effectively.
Tools Reviewed
All tools were independently evaluated for this comparison