Quick Overview
- 1#1: Gong - AI-powered conversation intelligence platform that captures, analyzes, and provides actionable insights from sales calls and meetings.
- 2#2: Chorus.ai - Conversation intelligence tool that uncovers key moments, sentiment, and coaching opportunities from customer interactions.
- 3#3: Fireflies.ai - AI meeting assistant that automatically records, transcribes, summarizes, and extracts insights from conversations across platforms.
- 4#4: Otter.ai - Real-time transcription service with AI summaries, speaker identification, and collaboration features for meetings and calls.
- 5#5: Clari - Revenue platform with conversation intelligence for analyzing calls, forecasting, and sales coaching.
- 6#6: Avoma - AI-driven meeting intelligence platform offering transcription, sentiment analysis, and action item extraction for teams.
- 7#7: Grain - Video conversation intelligence tool that detects highlights, transcribes, and provides searchable insights from sales calls.
- 8#8: MeetGeek - AI meeting note-taker that transcribes, summarizes discussions, tracks action items, and analyzes team performance.
- 9#9: Fathom - Automatic call recorder and transcriber that generates summaries, highlights, and shareable clips from video meetings.
- 10#10: CallMiner - Conversation analytics platform using AI to score interactions, detect emotions, and deliver compliance insights.
We ranked these tools based on features (including accuracy, scalability, and multi-platform support), usability (intuitive design and integration capabilities), and overall value (pricing models and measurable ROI potential), ensuring a balanced list of top performers.
Comparison Table
This comparison table outlines leading conversation intelligence software, featuring tools like Gong, Chorus.ai, Fireflies.ai, Otter.ai, Clari, and more, to simplify the process of selecting the right solution. It equips readers with insights into key features, use cases, and performance metrics, enabling informed decisions for their team's communication analytics needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong AI-powered conversation intelligence platform that captures, analyzes, and provides actionable insights from sales calls and meetings. | enterprise | 9.7/10 | 9.8/10 | 9.1/10 | 9.3/10 |
| 2 | Chorus.ai Conversation intelligence tool that uncovers key moments, sentiment, and coaching opportunities from customer interactions. | enterprise | 9.0/10 | 9.5/10 | 8.7/10 | 8.5/10 |
| 3 | Fireflies.ai AI meeting assistant that automatically records, transcribes, summarizes, and extracts insights from conversations across platforms. | specialized | 8.7/10 | 9.1/10 | 9.0/10 | 8.2/10 |
| 4 | Otter.ai Real-time transcription service with AI summaries, speaker identification, and collaboration features for meetings and calls. | specialized | 8.7/10 | 8.8/10 | 9.2/10 | 8.5/10 |
| 5 | Clari Revenue platform with conversation intelligence for analyzing calls, forecasting, and sales coaching. | enterprise | 8.2/10 | 8.5/10 | 8.0/10 | 7.5/10 |
| 6 | Avoma AI-driven meeting intelligence platform offering transcription, sentiment analysis, and action item extraction for teams. | specialized | 8.4/10 | 8.7/10 | 8.3/10 | 8.0/10 |
| 7 | Grain Video conversation intelligence tool that detects highlights, transcribes, and provides searchable insights from sales calls. | specialized | 8.4/10 | 9.1/10 | 8.3/10 | 7.8/10 |
| 8 | MeetGeek AI meeting note-taker that transcribes, summarizes discussions, tracks action items, and analyzes team performance. | specialized | 8.3/10 | 8.5/10 | 9.2/10 | 7.8/10 |
| 9 | Fathom Automatic call recorder and transcriber that generates summaries, highlights, and shareable clips from video meetings. | specialized | 8.2/10 | 7.8/10 | 9.5/10 | 9.2/10 |
| 10 | CallMiner Conversation analytics platform using AI to score interactions, detect emotions, and deliver compliance insights. | enterprise | 8.2/10 | 8.8/10 | 7.4/10 | 7.6/10 |
AI-powered conversation intelligence platform that captures, analyzes, and provides actionable insights from sales calls and meetings.
Conversation intelligence tool that uncovers key moments, sentiment, and coaching opportunities from customer interactions.
AI meeting assistant that automatically records, transcribes, summarizes, and extracts insights from conversations across platforms.
Real-time transcription service with AI summaries, speaker identification, and collaboration features for meetings and calls.
Revenue platform with conversation intelligence for analyzing calls, forecasting, and sales coaching.
AI-driven meeting intelligence platform offering transcription, sentiment analysis, and action item extraction for teams.
Video conversation intelligence tool that detects highlights, transcribes, and provides searchable insights from sales calls.
AI meeting note-taker that transcribes, summarizes discussions, tracks action items, and analyzes team performance.
Automatic call recorder and transcriber that generates summaries, highlights, and shareable clips from video meetings.
Conversation analytics platform using AI to score interactions, detect emotions, and deliver compliance insights.
Gong
enterpriseAI-powered conversation intelligence platform that captures, analyzes, and provides actionable insights from sales calls and meetings.
Revenue Intelligence engine that predicts deal outcomes and risks by analyzing conversation patterns across all channels
Gong is a premier conversation intelligence platform that automatically records, transcribes, and analyzes customer interactions across phone calls, video meetings, and emails. Leveraging advanced AI, it delivers actionable insights such as deal risk assessment, sales coaching recommendations, and revenue forecasting to help teams optimize performance. By integrating deeply with CRMs like Salesforce and other revenue tools, Gong transforms raw conversation data into strategic intelligence for driving predictable revenue growth.
Pros
- Comprehensive AI-driven insights including sentiment analysis, talk ratios, and deal health scoring
- Seamless integrations with major CRMs and productivity tools for effortless data flow
- Powerful coaching and training tools with personalized rep feedback and playbooks
Cons
- Premium pricing can be prohibitive for small teams or startups
- Initial setup and advanced feature adoption require significant time and training
- Data privacy and compliance management demands careful configuration
Best For
Mid-to-large revenue teams in sales, customer success, and marketing organizations seeking enterprise-grade conversation analytics to scale and predict revenue.
Pricing
Custom enterprise pricing starting at approximately $100-150 per user/month, with tiers for Growth and Enterprise plans quoted based on team size and features.
Chorus.ai
enterpriseConversation intelligence tool that uncovers key moments, sentiment, and coaching opportunities from customer interactions.
Smart Trackers that automatically detect custom keywords, risks, and opportunities in conversations for proactive sales guidance
Chorus.ai is a powerful conversation intelligence platform that automatically records, transcribes, and analyzes sales calls and meetings across various channels like Zoom, phone, and in-person. It leverages AI to deliver actionable insights such as talk-to-listen ratios, filler word detection, competitor mentions, and engagement metrics to help sales teams improve performance. The tool integrates seamlessly with CRMs like Salesforce, enabling deal tracking, coaching recommendations, and team benchmarking for revenue optimization.
Pros
- Comprehensive AI-driven analytics including talk ratios, sentiment analysis, and risk signals
- Seamless integrations with Salesforce, Gong alternatives, and video platforms
- Robust coaching tools with personalized feedback and team benchmarking
Cons
- High cost suitable mainly for enterprise teams
- Transcription accuracy can vary with accents or poor audio quality
- Steeper learning curve for advanced reporting and customization
Best For
Mid-to-large sales and revenue teams seeking deep insights to coach reps and accelerate deal cycles.
Pricing
Custom enterprise pricing, typically $100+ per user per month with annual contracts.
Fireflies.ai
specializedAI meeting assistant that automatically records, transcribes, summarizes, and extracts insights from conversations across platforms.
AskFireflies AI chatbot for natural language queries across all past meeting content
Fireflies.ai is an AI-driven conversation intelligence platform that automatically records, transcribes, and analyzes meetings across tools like Zoom, Google Meet, Microsoft Teams, and web conferences. It extracts key insights such as action items, sentiment analysis, speaker identification, and topic tracking from conversations. The software enables searchable archives, collaborative note-taking, and integrations with CRMs like Salesforce for enhanced productivity and follow-up.
Pros
- Highly accurate multi-language transcription with speaker diarization
- Seamless integrations with major meeting platforms and productivity tools
- Powerful AI analytics including sentiment, keywords, and action item extraction
Cons
- Free plan has storage and feature limitations
- Privacy concerns due to automatic bot joining meetings
- Transcription accuracy can dip in noisy environments or with heavy accents
Best For
Sales teams, managers, and remote collaborators seeking automated insights from high-volume meetings without manual effort.
Pricing
Free plan; Pro ($10/user/mo), Business ($19/user/mo), Enterprise (custom) – billed annually.
Otter.ai
specializedReal-time transcription service with AI summaries, speaker identification, and collaboration features for meetings and calls.
OtterPilot AI meeting assistant that automatically joins calls, transcribes, and shares notes in real-time
Otter.ai is an AI-powered conversation intelligence platform specializing in real-time transcription, speaker identification, and automated summarization of meetings, interviews, and calls. It integrates seamlessly with tools like Zoom, Google Meet, Microsoft Teams, and Slack, enabling users to capture, search, and collaborate on conversation insights. The platform extracts key action items, highlights, and keywords, making it ideal for boosting productivity in team discussions and sales conversations.
Pros
- Highly accurate real-time transcription with speaker identification
- Seamless integrations with major meeting platforms
- AI-generated summaries, action items, and searchable transcripts
Cons
- Limited advanced analytics like sentiment analysis or coaching insights compared to enterprise competitors
- Accuracy can dip in noisy environments or with heavy accents
- Storage and export limits on lower-tier plans
Best For
Teams, journalists, and sales professionals seeking affordable, user-friendly transcription and basic conversation insights for meetings.
Pricing
Free (600 min/mo); Pro $10/user/mo (1,200 min); Business $20/user/mo (6,000 min); Enterprise custom.
Clari
enterpriseRevenue platform with conversation intelligence for analyzing calls, forecasting, and sales coaching.
Revenue Signal Intelligence that automatically surfaces pipeline-impacting insights from calls to enhance forecasting accuracy
Clari is a revenue operations platform with integrated conversation intelligence that records, transcribes, and analyzes sales calls to uncover key insights on deal health, customer sentiment, and rep performance. It extracts revenue signals from conversations, such as risks, opportunities, and next steps, and feeds them directly into pipeline management and forecasting. Designed for sales teams, it provides coaching tools, talk track analysis, and CRM integrations to drive better outcomes.
Pros
- Seamless integration with Salesforce and Clari's revenue platform for holistic insights
- Strong focus on revenue signals like deal risks and momentum from calls
- Effective coaching and performance analytics for sales reps
Cons
- Enterprise-level pricing can be prohibitive for smaller teams
- Full value requires adoption of the broader Clari suite
- Less specialized in non-sales conversations compared to pure CI tools like Gong
Best For
Mid-to-large enterprises with existing Clari revenue ops stacks seeking integrated conversation intelligence for sales forecasting.
Pricing
Custom enterprise pricing; typically starts at $75-100/user/month, billed annually with minimum commitments.
Avoma
specializedAI-driven meeting intelligence platform offering transcription, sentiment analysis, and action item extraction for teams.
AI-powered sales coaching with interactive role-play simulations and methodology-aligned feedback
Avoma is an AI-driven conversation intelligence platform tailored for sales and revenue teams, offering automated recording, transcription, and analysis of meetings across Zoom, Google Meet, and Teams. It delivers actionable insights like talk-to-listen ratios, key moments, action items, and sentiment analysis to improve sales performance. Additionally, it provides real-time coaching, deal risk assessment, and seamless CRM integrations to enforce sales methodologies and streamline follow-ups.
Pros
- Powerful AI coaching tools including role-plays and playbook enforcement
- Strong integrations with Salesforce, HubSpot, and calendars for workflow automation
- Real-time meeting assistant for live guidance and note-taking
Cons
- Transcription accuracy can falter with accents or technical jargon
- Pricing scales quickly for larger teams without flexible tiers
- Analytics dashboards lack advanced customization options compared to top competitors
Best For
Mid-sized sales teams seeking integrated conversation analytics and coaching to optimize deal cycles and rep performance.
Pricing
Starts at $59/user/month (billed annually) for Pro plan; custom Enterprise pricing for advanced features.
Grain
specializedVideo conversation intelligence tool that detects highlights, transcribes, and provides searchable insights from sales calls.
AI-powered Clip Studio for automatically generating editable, shareable video clips of key conversation moments
Grain is an AI-powered conversation intelligence platform that automatically records, transcribes, and analyzes sales calls and meetings from platforms like Zoom, Google Meet, and Slack huddles. It generates actionable insights such as summaries, key moments, sentiment analysis, and shareable clips to help sales teams improve coaching, deal velocity, and customer interactions. With seamless CRM integrations like Salesforce and HubSpot, Grain turns raw conversation data into structured, searchable knowledge for teams.
Pros
- Exceptional AI-driven transcription accuracy and real-time analysis
- Powerful clip generation and sharing for easy coaching and follow-ups
- Robust integrations with CRMs and collaboration tools
Cons
- Pricing can be steep for small teams or startups
- Advanced customization options are limited compared to enterprise rivals
- Occasional glitches in multi-speaker detection during noisy calls
Best For
Mid-sized sales and revenue teams seeking scalable insights and coaching from customer conversations.
Pricing
Free plan for basics; Pro at $29/user/month (billed annually); Business and Enterprise custom pricing.
MeetGeek
specializedAI meeting note-taker that transcribes, summarizes discussions, tracks action items, and analyzes team performance.
Automatic calendar-based meeting joining that captures every scheduled call without manual intervention
MeetGeek is an AI-powered meeting assistant that automatically joins scheduled calls on Zoom, Google Meet, Microsoft Teams, and other platforms to record, transcribe, and analyze conversations in real-time. It generates concise summaries, extracts action items, highlights key moments, and provides searchable transcripts with speaker identification. The platform also offers team-level analytics to track meeting efficiency, sentiment trends, and productivity insights, making it a solid conversation intelligence tool for remote and hybrid teams.
Pros
- Seamless calendar integration for automatic meeting joining
- Accurate multi-language transcription and AI summaries
- Useful integrations with Slack, Notion, and CRM tools
Cons
- Limited depth in advanced analytics like competitor benchmarking
- Transcription accuracy can falter in noisy or accented speech
- Storage and retention limits on free and basic plans
Best For
Small to medium-sized teams seeking effortless automation for meeting notes and basic conversation insights without steep learning curves.
Pricing
Free plan with limits; Pro $15/user/month (annual); Business $29/user/month; Enterprise custom.
Fathom
specializedAutomatic call recorder and transcriber that generates summaries, highlights, and shareable clips from video meetings.
Unlimited free AI-powered transcription and summaries with no time limits
Fathom (fathom.video) is an AI meeting assistant that provides conversation intelligence through automatic recording, transcription, and summarization of Zoom, Google Meet, and Microsoft Teams calls. It identifies key highlights, action items, and topics discussed, delivering instant, shareable notes to boost productivity. Ideal for capturing conversation insights without advanced enterprise analytics, it prioritizes simplicity and accessibility for individuals and small teams.
Pros
- Unlimited free transcription and AI summaries for individuals
- One-click integration with major meeting platforms
- Instant highlights and action items for quick review
Cons
- Lacks advanced analytics like sentiment analysis or CRM integrations
- Limited team collaboration and sharing in free tier
- No deal scoring or coaching insights for sales teams
Best For
Individuals and small teams needing simple, cost-effective meeting transcription and basic conversation summaries.
Pricing
Free forever for individuals (unlimited); Team plan at $19/user/month (annual) or $24/month for advanced sharing and integrations.
CallMiner
enterpriseConversation analytics platform using AI to score interactions, detect emotions, and deliver compliance insights.
Emotion AI that detects subtle customer emotions and micro-expressions in speech for more accurate sentiment analysis beyond basic positive/negative scoring
CallMiner is an enterprise-grade conversation intelligence platform that uses AI to analyze 100% of customer interactions across voice calls, chats, emails, and digital channels. It delivers automated speech analytics, real-time agent guidance, sentiment and emotion detection, and compliance monitoring to optimize contact center performance. The platform provides actionable insights through customizable scorecards, topic modeling, and predictive analytics for improving customer experience and agent coaching.
Pros
- Advanced emotion AI and speech analytics for nuanced insights
- Scalable for high-volume enterprise contact centers with multi-language support
- Robust compliance detection and real-time coaching capabilities
Cons
- High cost suitable only for large organizations
- Complex implementation and setup process
- Steep learning curve for non-technical users
Best For
Large enterprises with high-volume contact centers needing deep, automated analysis of customer conversations for compliance and performance optimization.
Pricing
Custom enterprise pricing; typically starts at $100,000+ annually based on volume, with contact sales required for quotes.
Conclusion
In the competitive field of conversation intelligence, the top three tools—Gong, Chorus.ai, and Fireflies.ai—shine as industry leaders. Gong leads with its robust AI insights, Chorus.ai excels in uncovering coaching opportunities, and Fireflies.ai stands out for cross-platform efficiency. Each offers unique strengths, but Gong remains the top choice for those prioritizing actionable, end-to-end sales insights.
Discover how Gong can transform your customer interactions—start exploring its capabilities today to unlock higher engagement and success.
Tools Reviewed
All tools were independently evaluated for this comparison