Quick Overview
- 1#1: RepairShopr - All-in-one business management software for repair shops with ticketing, invoicing, inventory, and customer tracking.
- 2#2: RepairDesk - Cloud-based POS and repair management system tailored for electronics and computer repair businesses.
- 3#3: Orderry - Comprehensive repair shop CRM with order management, inventory control, and online booking capabilities.
- 4#4: Swivel - Online platform for managing computer and gadget repairs, including customer portals and invoicing.
- 5#5: Workshop Software - Integrated management solution for repair workshops handling jobs, parts, and customer communications.
- 6#6: MyGadgetRepairs - Cloud software for gadget repair shops featuring repair tracking, payments, and customer self-service.
- 7#7: ConnectWise Manage - Professional services automation tool for IT repair shops with project management and financials.
- 8#8: SyncroMSP - RMM and PSA platform combining remote monitoring, ticketing, and billing for repair services.
- 9#9: Jobber - Field service software for scheduling, invoicing, and client management in repair operations.
- 10#10: Housecall Pro - Business management app for service pros with dispatching, payments, and repair job tracking.
Tools were chosen based on features, user experience, quality, and value, ensuring they meet the diverse needs of repair shops—from electronics specialists to IT service providers.
Comparison Table
Selecting the right software to optimize computer repair shop operations? This comparison table outlines tools like RepairShopr, RepairDesk, Orderry, Swivel, Workshop Software, and more, simplifying the process of identifying solutions for managing jobs, clients, and inventory. Readers will gain insights into key features, usability, and integrations to find the best fit for their business needs.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | RepairShopr All-in-one business management software for repair shops with ticketing, invoicing, inventory, and customer tracking. | specialized | 9.7/10 | 9.8/10 | 9.3/10 | 9.1/10 |
| 2 | RepairDesk Cloud-based POS and repair management system tailored for electronics and computer repair businesses. | specialized | 9.1/10 | 9.4/10 | 8.7/10 | 8.6/10 |
| 3 | Orderry Comprehensive repair shop CRM with order management, inventory control, and online booking capabilities. | specialized | 8.4/10 | 8.7/10 | 8.2/10 | 8.8/10 |
| 4 | Swivel Online platform for managing computer and gadget repairs, including customer portals and invoicing. | specialized | 8.3/10 | 8.5/10 | 8.4/10 | 8.8/10 |
| 5 | Workshop Software Integrated management solution for repair workshops handling jobs, parts, and customer communications. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 7.9/10 |
| 6 | MyGadgetRepairs Cloud software for gadget repair shops featuring repair tracking, payments, and customer self-service. | specialized | 8.1/10 | 8.3/10 | 8.8/10 | 7.9/10 |
| 7 | ConnectWise Manage Professional services automation tool for IT repair shops with project management and financials. | enterprise | 8.1/10 | 9.4/10 | 6.7/10 | 7.6/10 |
| 8 | SyncroMSP RMM and PSA platform combining remote monitoring, ticketing, and billing for repair services. | enterprise | 8.2/10 | 8.5/10 | 7.6/10 | 8.8/10 |
| 9 | Jobber Field service software for scheduling, invoicing, and client management in repair operations. | specialized | 6.8/10 | 6.2/10 | 8.4/10 | 7.1/10 |
| 10 | Housecall Pro Business management app for service pros with dispatching, payments, and repair job tracking. | specialized | 6.7/10 | 6.2/10 | 8.4/10 | 6.0/10 |
All-in-one business management software for repair shops with ticketing, invoicing, inventory, and customer tracking.
Cloud-based POS and repair management system tailored for electronics and computer repair businesses.
Comprehensive repair shop CRM with order management, inventory control, and online booking capabilities.
Online platform for managing computer and gadget repairs, including customer portals and invoicing.
Integrated management solution for repair workshops handling jobs, parts, and customer communications.
Cloud software for gadget repair shops featuring repair tracking, payments, and customer self-service.
Professional services automation tool for IT repair shops with project management and financials.
RMM and PSA platform combining remote monitoring, ticketing, and billing for repair services.
Field service software for scheduling, invoicing, and client management in repair operations.
Business management app for service pros with dispatching, payments, and repair job tracking.
RepairShopr
specializedAll-in-one business management software for repair shops with ticketing, invoicing, inventory, and customer tracking.
The customer-facing RepairShopr Portal for online ticket submission, real-time repair tracking, and payments, which significantly improves client communication and satisfaction.
RepairShopr is an all-in-one business management software tailored for computer repair shops and electronics service providers, offering robust ticketing, invoicing, inventory tracking, and point-of-sale functionalities. It streamlines workflows with customer portals for self-service ticket submission and status updates, automated scheduling, and seamless integrations with QuickBooks, Xero, and RMM tools. The platform also includes mobile apps for technicians, asset management, and detailed reporting to optimize operations and boost profitability.
Pros
- Comprehensive feature set including ticketing, POS, inventory, and CRM tailored for repair shops
- Excellent 24/7 customer support with live chat, phone, and extensive knowledge base
- Strong integrations and mobile apps for on-the-go management
Cons
- Pricing scales quickly with additional technicians, which may strain very small shops
- Initial setup and learning curve for advanced automation features
- Some users report occasional glitches in reporting during peak usage
Best For
Mid-sized computer repair shops seeking a scalable, feature-rich platform to manage end-to-end operations from ticketing to payments.
Pricing
Starts at $89.99/month for 1 technician (Basic plan), up to $199.99+/month for Premium; additional technicians $49.99-$89.99 each; 14-day free trial.
RepairDesk
specializedCloud-based POS and repair management system tailored for electronics and computer repair businesses.
Self-service customer portal allowing clients to check repair status, pay invoices, and book appointments online
RepairDesk is a cloud-based software platform tailored for computer, mobile, and electronics repair shops, offering end-to-end management from ticket creation to invoicing. It includes POS functionality, inventory tracking, customer CRM, and multi-location support to streamline operations. The tool integrates with accounting software like QuickBooks and provides a self-service customer portal for status updates.
Pros
- Comprehensive all-in-one features including repair ticketing, POS, and inventory management
- Mobile app for on-the-go ticket management and technician dispatching
- Seamless integrations with QuickBooks, Xero, and payment gateways
Cons
- Advanced features like multi-location support locked behind higher pricing tiers
- Steeper learning curve for new users due to extensive customization options
- Occasional reports of sync delays with inventory across locations
Best For
Medium to large repair shops with multiple locations needing scalable inventory, POS, and CRM capabilities.
Pricing
Starts at $49/month (Lite, 1 user) up to $199/month (Pro, unlimited users); annual billing offers discounts, with a free trial available.
Orderry
specializedComprehensive repair shop CRM with order management, inventory control, and online booking capabilities.
Visual kanban order board with drag-and-drop status updates and real-time notifications for repair workflows
Orderry is a cloud-based business management software tailored for repair shops, including computer repair services, offering tools for order tracking, inventory management, customer CRM, and invoicing. It features a visual kanban-style order board, mobile apps for technicians, and automated workflows to streamline daily operations. The platform supports multi-location businesses and includes reporting dashboards for performance insights.
Pros
- Comprehensive repair-specific tools like serial number tracking and visual order boards
- Affordable pricing with a functional free tier
- Mobile app for on-the-go technician access and client self-service portal
Cons
- Advanced features require higher-tier plans
- Limited integrations with popular accounting or POS systems
- Initial setup and customization can have a learning curve
Best For
Small to medium computer repair shops needing an all-in-one platform for orders, inventory, and customer management without complex enterprise overhead.
Pricing
Free plan available (limited to 50 orders/month); Pro starts at $29/month (1 location, unlimited orders); Premium at $49/month; Enterprise custom pricing.
Swivel
specializedOnline platform for managing computer and gadget repairs, including customer portals and invoicing.
Customer self-service portal with real-time repair status updates and online booking
Swivel (goswivel.com) is a cloud-based repair shop management software tailored for computer repair shops, offering tools for work order creation, inventory management, customer relationship management, and invoicing. It enables online appointment booking, real-time status updates for customers, and mobile access for technicians in the field. The platform emphasizes simplicity and affordability, making it suitable for small to medium-sized repair businesses handling diagnostics, repairs, and parts sales.
Pros
- Affordable pricing with scalable plans
- Strong mobile app for on-the-go access
- Integrated customer portal for self-service updates
Cons
- Limited advanced reporting and analytics
- Fewer third-party integrations compared to competitors
- Inventory management lacks robust multi-location support
Best For
Small to medium computer repair shops seeking an intuitive, cost-effective solution for daily operations without complex enterprise needs.
Pricing
Starts at $29/month for the Starter plan (1 user), $59/month for Pro (up to 5 users), with Enterprise custom pricing; additional users $19/month.
Workshop Software
specializedIntegrated management solution for repair workshops handling jobs, parts, and customer communications.
Live job cards with real-time updates visible to technicians, managers, and customers via mobile app
Workshop Software is a cloud-based management platform designed for repair workshops, including computer repair shops, offering tools for job scheduling, customer management, inventory tracking, and invoicing. It streamlines operations by providing digital job cards, real-time status updates, and technician dispatching features. The software supports multi-location businesses and includes reporting for performance analysis, making it suitable for efficient shop management.
Pros
- Comprehensive job management with digital cards and real-time tracking
- Strong inventory and parts management integration
- Mobile app for technicians and customer portals
Cons
- Interface can feel dated and has a learning curve
- Limited third-party integrations compared to competitors
- Pricing scales quickly for larger teams
Best For
Medium-sized computer repair shops needing robust job and inventory tracking without excessive customization.
Pricing
Starts at £49/month for basic plan (1-5 users), up to £149+/month for advanced features and unlimited users.
MyGadgetRepairs
specializedCloud software for gadget repair shops featuring repair tracking, payments, and customer self-service.
Customer-facing portal for real-time repair status, bookings, and payments
MyGadgetRepairs is a cloud-based management platform designed for repair shops specializing in gadgets, computers, and electronics. It handles job tracking, inventory management, customer CRM, invoicing, and online booking to streamline daily operations. The software emphasizes customer engagement through a self-service portal for repair status updates and payments.
Pros
- User-friendly interface with mobile app support
- Strong customer portal for self-service tracking
- Integrated inventory and supplier management
Cons
- Limited advanced reporting and analytics
- No offline access for field technicians
- Customization options are somewhat restricted
Best For
Small to medium computer and gadget repair shops needing simple job management and customer communication tools.
Pricing
Starts at $49/month for Starter plan (1 user), up to $149/month for Pro (unlimited users), with annual discounts available.
ConnectWise Manage
enterpriseProfessional services automation tool for IT repair shops with project management and financials.
Dynamic Service Board for customizable, real-time visual ticket queuing and prioritization
ConnectWise Manage is a comprehensive professional services automation (PSA) platform tailored for IT service providers, managed service providers (MSPs), and repair shops, offering robust ticketing, scheduling, invoicing, and procurement tools. It streamlines service desk operations, tracks repair tickets, manages inventory, and provides detailed reporting for efficient workflow management in computer repair environments. While highly scalable for growing businesses, its enterprise-level features can feel overwhelming for smaller shops.
Pros
- Extensive ticketing and service board for visual repair workflow management
- Deep integrations with RMM tools, QuickBooks, and inventory systems
- Advanced reporting and analytics for business insights
Cons
- Steep learning curve and complex setup requiring training
- High cost with quote-based pricing and implementation fees
- Overkill for very small repair shops with basic needs
Best For
Mid-sized computer repair shops or MSPs needing a scalable, all-in-one PSA for ticketing, billing, and operations.
Pricing
Quote-based pricing starts around $49/user/month (minimum 5 users), plus setup fees, add-ons, and annual contracts.
SyncroMSP
enterpriseRMM and PSA platform combining remote monitoring, ticketing, and billing for repair services.
Seamless RMM-PSA integration allowing one-click remote access from tickets without additional tools
SyncroMSP is an all-in-one RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) platform tailored for MSPs but suitable for computer repair shops needing remote support and business management tools. It provides ticketing, customer relationship management, invoicing, asset tracking, remote access, and automated patching. The software streamlines workflows for handling repairs, monitoring devices, and billing clients efficiently.
Pros
- Integrated RMM and PSA for comprehensive remote monitoring and ticketing
- Unlimited endpoints included in pricing
- Strong mobile app for on-the-go technicians
Cons
- Steep learning curve for non-MSP users
- Limited customization for bench repair workflows
- Occasional interface glitches and slower support response
Best For
Small to medium computer repair shops or hybrid MSPs focused on remote support and basic on-site repairs.
Pricing
Starts at $129 per technician/month (billed annually) for the full suite, with unlimited endpoints and a free trial available.
Jobber
specializedField service software for scheduling, invoicing, and client management in repair operations.
Visual dispatch board with drag-and-drop scheduling and route optimization for efficient technician assignments.
Jobber is a cloud-based field service management platform primarily designed for home service businesses like HVAC, plumbing, and landscaping, offering tools for scheduling, dispatching, invoicing, and customer relationship management. For computer repair shops, it provides appointment booking, mobile technician access for job updates, quoting/estimating, and payment processing, enabling efficient handling of repair jobs and customer interactions. However, it lacks specialized features like detailed inventory tracking for parts or repair ticketing systems tailored to electronics repair workflows.
Pros
- Intuitive scheduling and dispatch board for managing repair appointments
- Mobile app for technicians to update job status and capture photos on-site
- Automated invoicing, payments, and QuickBooks integration for streamlined billing
Cons
- Limited inventory management without stock tracking or serial number support essential for parts-heavy repairs
- No built-in repair ticketing or diagnostic workflow tools
- Pricing scales quickly for small shops with few users
Best For
Small computer repair shops with mobile or field-based technicians that prioritize scheduling, customer communication, and invoicing over advanced parts inventory.
Pricing
Lite ($69/mo), Core ($169/mo), Grow ($349/mo), Plus ($599+/mo) annually billed; scales with users and job volume.
Housecall Pro
specializedBusiness management app for service pros with dispatching, payments, and repair job tracking.
Smart dispatching with GPS optimization and automated technician routing
Housecall Pro is a comprehensive field service management platform designed primarily for home service businesses like HVAC and plumbing, providing scheduling, dispatching, invoicing, and payment tools. For computer repair shops, it offers mobile-first appointment booking, job tracking, and quick invoicing, enabling technicians to manage on-site repairs efficiently. However, it lacks specialized IT features such as diagnostic tools, detailed parts inventory for electronics, or repair ticketing systems tailored to computer hardware services.
Pros
- Intuitive scheduling and GPS-enabled dispatching for mobile techs
- Seamless invoicing, payments, and QuickBooks integration
- User-friendly mobile app for real-time job updates
Cons
- No specialized tools for computer diagnostics or repair workflows
- Limited inventory management unsuitable for computer parts tracking
- Pricing escalates quickly for features irrelevant to IT shops
Best For
Small computer repair shops focused on on-site services that prioritize scheduling and billing over specialized IT diagnostics.
Pricing
Starts at $49/user/month (Basic) up to $229/user/month (Max), billed annually with a free trial; additional fees for payment processing.
Conclusion
Evaluating the top 10 computer repair shop software reveals RepairShopr as the clear winner, with its all-in-one suite excelling in ticketing, invoicing, inventory, and customer tracking. RepairDesk follows closely as a strong alternative, offering cloud-based POS and repair management tailored for electronics repair, while Orderry rounds out the top three with a robust CRM that enhances order management and online booking. Each tool addresses unique needs, but these three stand out for their ability to streamline operations effectively.
To boost efficiency and organize your repair business, start with RepairShopr – its comprehensive features are designed to simplify daily tasks. For those prioritizing specific workflows, RepairDesk or Orderry also offer exceptional solutions, making them worth exploring based on your shop’s unique requirements.
Tools Reviewed
All tools were independently evaluated for this comparison