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Customer Experience In IndustryTop 10 Best Computer Remote Support Software of 2026
Compare the top 10 Computer Remote Support Software tools with rankings for remote access, TeamViewer Remote, AnyDesk, Splashtop, and more.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
TeamViewer Remote
Unattended access with remote wake and persistent device connectivity
Built for iT support teams needing fast remote control, recording, and unattended access.
AnyDesk
Adaptive bitrate streaming tuned for low latency remote desktop control
Built for iT help desks needing responsive remote control and basic file support.
Splashtop Remote Support
Unattended access for persistent remote management alongside ad-hoc support sessions
Built for iT helpdesks supporting Windows endpoints with on-demand and recurring remote fixes.
Related reading
Comparison Table
This comparison table evaluates computer remote support software across major products such as TeamViewer Remote, AnyDesk, Splashtop Remote Support, GoToAssist, and Chrome Remote Desktop. Readers can compare core capabilities like session performance, file and chat features, access and permission controls, deployment options, and pricing structures. The table also highlights which tools fit specific support workflows, from ad-hoc troubleshooting to managed multi-device support.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | TeamViewer Remote Provides on-demand and unattended remote access, remote control, and support session management for customer service and IT troubleshooting. | enterprise remote support | 8.4/10 | 8.6/10 | 8.9/10 | 7.7/10 |
| 2 | AnyDesk Delivers low-latency remote desktop and remote support sessions for technician-led customer troubleshooting. | remote desktop | 8.3/10 | 8.3/10 | 8.8/10 | 7.7/10 |
| 3 | Splashtop Remote Support Supports technician remote access with session permissions, unattended access options, and customer service workflows. | remote access | 8.1/10 | 8.4/10 | 8.3/10 | 7.5/10 |
| 4 | GoToAssist Provides remote support sessions with screen sharing, control, and customer troubleshooting workflows under the GoTo support suite. | helpdesk support | 7.8/10 | 8.0/10 | 7.9/10 | 7.6/10 |
| 5 | Chrome Remote Desktop Offers secure remote desktop access through Chrome with session pairing for IT support and device access. | browser-based | 8.2/10 | 8.3/10 | 9.0/10 | 7.4/10 |
| 6 | RemotePC Delivers remote desktop access and technician support sessions with optional unattended access and device management. | self-serve remote support | 7.6/10 | 7.6/10 | 8.3/10 | 6.9/10 |
| 7 | NinjaOne Combines remote monitoring and management with remote control capabilities for IT support teams. | RMM + remote control | 8.0/10 | 8.5/10 | 8.0/10 | 7.4/10 |
| 8 | Kaseya VSA Provides remote monitoring and management with remote control features for customer endpoint support. | RMM remote control | 8.1/10 | 8.6/10 | 7.6/10 | 8.0/10 |
| 9 | Atera Delivers remote monitoring and management with built-in remote support for managed services providers. | MSP remote support | 8.2/10 | 8.8/10 | 7.9/10 | 7.6/10 |
| 10 | UltraViewer Enables remote desktop control for support staff using invitation and unattended access options. | remote desktop | 7.4/10 | 7.4/10 | 8.0/10 | 6.7/10 |
Provides on-demand and unattended remote access, remote control, and support session management for customer service and IT troubleshooting.
Delivers low-latency remote desktop and remote support sessions for technician-led customer troubleshooting.
Supports technician remote access with session permissions, unattended access options, and customer service workflows.
Provides remote support sessions with screen sharing, control, and customer troubleshooting workflows under the GoTo support suite.
Offers secure remote desktop access through Chrome with session pairing for IT support and device access.
Delivers remote desktop access and technician support sessions with optional unattended access and device management.
Combines remote monitoring and management with remote control capabilities for IT support teams.
Provides remote monitoring and management with remote control features for customer endpoint support.
Delivers remote monitoring and management with built-in remote support for managed services providers.
Enables remote desktop control for support staff using invitation and unattended access options.
TeamViewer Remote
enterprise remote supportProvides on-demand and unattended remote access, remote control, and support session management for customer service and IT troubleshooting.
Unattended access with remote wake and persistent device connectivity
TeamViewer Remote stands out for fast, browser-agnostic remote sessions and widely compatible desktop connectivity for support teams. It enables unattended and attended access with live screen sharing, remote control, and session recording for troubleshooting and audit trails. The tool also supports file transfer, multi-monitor interaction, and cross-platform connections between Windows, macOS, and Linux. Built-in meeting and calling features reduce tool switching for quick escalation from remote support to real-time discussion.
Pros
- Strong remote control stability with multi-monitor support and smooth cursor control
- Reliable attended and unattended access workflows for recurring IT support
- Session recording and audit-friendly controls support compliance and review
Cons
- Advanced admin options and policies can feel complex for small teams
- Some enterprise governance features require setup that takes planning
- File transfer and collaboration features are less rich than full collaboration suites
Best For
IT support teams needing fast remote control, recording, and unattended access
More related reading
AnyDesk
remote desktopDelivers low-latency remote desktop and remote support sessions for technician-led customer troubleshooting.
Adaptive bitrate streaming tuned for low latency remote desktop control
AnyDesk stands out for its low-latency remote desktop experience with adaptive streaming tuned for real-time control. It enables screen sharing, remote assistance, and unattended access for managing endpoints from a separate console. The connection workflow centers on simple address-based session initiation and interactive controls for mouse and keyboard input. Core support includes file transfer, chat, and device access management to support common help-desk scenarios.
Pros
- Low-latency remote control with consistent interaction over variable network conditions
- Quick session start via address-based connection for faster help-desk triage
- Interactive session controls include remote input and screen viewing
- Built-in file transfer and in-session communication for smoother troubleshooting
- Unattended access supports ongoing endpoint management
Cons
- Administrative reporting and audit trails are less comprehensive than enterprise RMM suites
- Advanced deployment and policy controls feel lighter than larger managed support platforms
- Collaboration features like co-browsing style workflows can be limited
Best For
IT help desks needing responsive remote control and basic file support
Splashtop Remote Support
remote accessSupports technician remote access with session permissions, unattended access options, and customer service workflows.
Unattended access for persistent remote management alongside ad-hoc support sessions
Splashtop Remote Support stands out for fast, session-based control that targets technicians providing on-demand help. The product supports screen sharing, remote control, file transfer, and chat during support sessions. It also includes unattended access options for devices that need recurring maintenance. Centralized admin controls help teams manage identities and session settings across endpoints.
Pros
- Low-friction remote control with clear operator and customer workflow
- File transfer and session chat support common support tasks without extra tools
- Unattended access supports recurring maintenance and IT monitoring work
Cons
- Advanced governance features are less streamlined than enterprise-only support suites
- Reporting depth for support operations can feel limited for service desks
- Interface customization for technicians is constrained compared with top-tier competitors
Best For
IT helpdesks supporting Windows endpoints with on-demand and recurring remote fixes
More related reading
GoToAssist
helpdesk supportProvides remote support sessions with screen sharing, control, and customer troubleshooting workflows under the GoTo support suite.
Session reporting with technician notes for better after-call review and accountability
GoToAssist stands out for its technician-first remote support workflow that includes guided session handling and session reporting. It supports interactive remote control, file transfer, and screen sharing so support staff can diagnose and resolve issues in real time. The platform also includes tooling for branding and session notes, which helps standardize how calls are documented. Overall, it focuses on fast customer-side connection and usable admin controls for support teams.
Pros
- Remote control and screen sharing are straightforward for live troubleshooting
- File transfer supports common repair steps like log delivery and document exchange
- Session tools provide structure for consistent documentation and handoffs
Cons
- Advanced diagnostics depend on add-ons and may require extra setup
- Collaboration across multiple technicians can feel limited for complex escalations
- Mobile usability is weaker than desktop workflows during long sessions
Best For
IT support teams handling ticket-based sessions needing controlled, documented remote assistance
Chrome Remote Desktop
browser-basedOffers secure remote desktop access through Chrome with session pairing for IT support and device access.
Unattended access via device pairing for quick technician handoffs
Chrome Remote Desktop stands out by using Google account sign-in and in-browser setup for remote sessions without installing a full remote-support suite. It enables screen sharing and interactive remote control for attended support, plus unattended access tied to specific devices. Clipboard sharing, session recording controls, and remote audio support are available through the session options shown during connection. The tool targets quick troubleshooting workflows rather than advanced help-desk features like ticketing or SLA reporting.
Pros
- Launches sessions from a browser with minimal setup steps
- Supports both attended help and unattended device access
- Allows interactive remote control with optional clipboard sharing
- Uses Google account identity for access and session permissions
Cons
- Lacks built-in ticketing, automation, and agent performance analytics
- Few remote-support management features for multi-operator scheduling
- Limited enterprise visibility compared with dedicated remote-support platforms
Best For
Small support teams needing fast remote control for ad hoc troubleshooting
RemotePC
self-serve remote supportDelivers remote desktop access and technician support sessions with optional unattended access and device management.
Unattended remote access for scheduled support without end-user involvement
RemotePC stands out for enabling remote technician sessions from a simple, browser-free client workflow that reduces friction for real-time support. It supports unattended and attended access modes, along with screen sharing, remote control, and file transfer for common troubleshooting tasks. Session security centers on encryption and access controls, which supports helpdesk-style operations. Admin capabilities focus on managing endpoints for consistent support across multiple computers.
Pros
- Quick technician connection with a streamlined attended remote control flow
- Unattended access supports ongoing maintenance without user presence
- Built-in file transfer helps move logs and fixes during sessions
- Session encryption and access controls support secure support operations
Cons
- Advanced enterprise tooling for large fleets is limited compared with top competitors
- Remote session management features feel less comprehensive for high-volume helpdesks
- Collaboration and auditing depth trails platforms with stronger compliance workflows
Best For
Small to mid-size IT teams providing recurring remote desktop support
More related reading
NinjaOne
RMM + remote controlCombines remote monitoring and management with remote control capabilities for IT support teams.
NinjaOne patch management with remote support task linkage
NinjaOne stands out for technician-centered remote control paired with extensive device and patch management under one workflow. Remote support includes live sessions, remote access, and session controls designed for troubleshooting endpoints in managed environments. It also supports automation and monitoring features that help standardize intake, remediation, and reporting across many computers.
Pros
- Unified remote support with device management and patching workflows
- Session tools include permissioning and guided troubleshooting for technicians
- Automation and monitoring reduce repetitive triage across managed endpoints
- Centralized reporting supports audits of actions and outcomes
Cons
- Setup requires careful configuration to match support processes
- Some automation and integrations have a learning curve for teams
- Resource visibility can feel broad without strong workflow tuning
Best For
IT and MSP teams managing many endpoints needing managed remote support workflows
Kaseya VSA
RMM remote controlProvides remote monitoring and management with remote control features for customer endpoint support.
VSA automation scripting for repeatable troubleshooting workflows during remote sessions
Kaseya VSA stands out for pairing remote support with an IT management suite built around the Kaseya ecosystem. It supports remote control sessions, technician-to-endpoint workflows, and common helpdesk tasks like ticketing and endpoint visibility. The platform also emphasizes automation via scripts and integrations, which reduces repeated support effort across many endpoints. Centralized configuration and monitoring make it a strong fit for organizations running broader IT operations, not only ad hoc remote access.
Pros
- Integrated remote support with ticket and endpoint management in one console
- Automation features reduce repeat troubleshooting across managed endpoints
- Robust monitoring capabilities complement hands-on remote sessions
- Scriptable workflows support standardized support processes
- Broad ecosystem integrations suit organizations with existing Kaseya tools
Cons
- Interface complexity is higher than lightweight remote-only products
- Setup and tuning require more admin time for reliable automation
- Workflow customization can slow adoption for small support teams
- More operational overhead than single-purpose remote support tools
Best For
IT teams needing remote support plus automated management workflows at scale
More related reading
Atera
MSP remote supportDelivers remote monitoring and management with built-in remote support for managed services providers.
Unified ticketing and monitoring inside the same Atera console
Atera stands out with unified remote support plus full IT management in one console, which reduces tool sprawl for support teams. Remote sessions support unattended access, file transfer, and remote control workflows tied to asset context. The platform also includes monitoring and ticketing capabilities that connect incidents to devices and users. For remote support operations, the agent-first design and automation features help standardize recurring remediation.
Pros
- Remote sessions include unattended access and file transfer for faster fixes
- IT asset management links support actions to device context
- Built-in monitoring and ticketing workflows reduce handoffs
Cons
- Initial setup and policy configuration require careful admin planning
- Automation power can feel complex for small teams
- Reporting and workflows may need tuning to match each support model
Best For
Managed service providers needing remote support tied to assets and monitoring
UltraViewer
remote desktopEnables remote desktop control for support staff using invitation and unattended access options.
Unattended remote access for authorized computers
UltraViewer focuses on quick remote-control sessions with low-friction setup for support teams. Core capabilities include screen sharing, remote mouse and keyboard control, and file transfer during an active session. The tool also supports unattended access for previously authorized endpoints, which reduces repeat onboarding work for recurring technicians. Basic session management like chat and connection security features help remote support workflows stay structured.
Pros
- Fast session setup supports time-sensitive remote troubleshooting
- Remote mouse and keyboard control enables hands-on technical guidance
- File transfer helps resolve configuration and document requests quickly
- Unattended access reduces delays for recurring maintenance
Cons
- Advanced admin and reporting controls lag behind enterprise suites
- Session governance features for large fleets feel limited
- Collaboration tooling beyond basic chat is minimal
Best For
Small support teams needing quick remote control and occasional unattended access
How to Choose the Right Computer Remote Support Software
This buyer's guide explains how to select computer remote support software using concrete capabilities from TeamViewer Remote, AnyDesk, Splashtop Remote Support, GoToAssist, Chrome Remote Desktop, RemotePC, NinjaOne, Kaseya VSA, Atera, and UltraViewer. It focuses on unattended versus attended support, technician workflows, and operational management features that match real help-desk and IT management needs. It also highlights common selection traps tied to governance, reporting depth, and setup complexity across these tools.
What Is Computer Remote Support Software?
Computer remote support software enables a technician to view and control a user or endpoint from a distance to troubleshoot, repair, and document issues. It solves problems like time-consuming onsite troubleshooting, slow handoffs between technicians, and lack of repeatable support processes for recurring endpoint problems. Tools like TeamViewer Remote and AnyDesk deliver on-demand remote control with unattended access for persistent device connectivity. Management-focused platforms like NinjaOne and Kaseya VSA pair remote sessions with device, patch, and workflow automation for large endpoint environments.
Key Features to Look For
These capabilities determine whether remote support stays fast during sessions and manageable at scale across endpoints and technicians.
Unattended access for persistent endpoint management
Unattended access lets technicians connect without waiting for a user to approve each session, which supports recurring remediation workflows. TeamViewer Remote stands out with unattended access that includes remote wake and persistent device connectivity, while Splashtop Remote Support and Chrome Remote Desktop enable unattended device access through persistent setup and device pairing.
Low-latency remote control experience
Low latency affects cursor precision, responsiveness, and successful real-time troubleshooting on constrained networks. AnyDesk is built around adaptive bitrate streaming tuned for low-latency remote desktop control, while UltraViewer and Splashtop Remote Support target fast, low-friction session control for time-sensitive troubleshooting.
Session recording and audit-friendly controls
Recording and audit controls support internal review, compliance workflows, and after-incident accountability. TeamViewer Remote includes session recording and audit-friendly controls for troubleshooting and review, while GoToAssist focuses more on structured session documentation through technician notes rather than deep session governance.
File transfer and in-session communication
File transfer speeds up fixes by moving logs, screenshots, and repair artifacts during the same remote session. AnyDesk includes built-in file transfer and in-session communication, while Splashtop Remote Support and GoToAssist also include file transfer and session chat capabilities used for common support tasks.
Guided technician workflows and session documentation
Guided sessions and technician notes improve consistency across ticket-based support operations. GoToAssist provides session reporting with technician notes to support better after-call review and accountability, while UltraViewer offers basic session structure with chat and connection security that helps keep sessions organized.
Integrated monitoring, ticketing, and automation
Integrated operations reduce tool sprawl by connecting remote sessions to assets, incidents, and repeatable remediation. NinjaOne links remote support to patch management and centralized reporting, Kaseya VSA pairs remote control with ticket and endpoint management and scriptable automation, and Atera unifies ticketing and monitoring in the same console.
How to Choose the Right Computer Remote Support Software
Selecting the right tool starts by matching session behavior to the support workflow, then confirming operational governance fits the team size.
Match attended and unattended needs to real support routines
If recurring fixes require technician access without user presence, prioritize unattended access capabilities like TeamViewer Remote unattended access with remote wake and persistent connectivity. If sessions are primarily ad hoc troubleshooting by a small team, Chrome Remote Desktop supports quick attended help and unattended access tied to device pairing.
Validate session performance for the environments being supported
If technicians routinely connect over variable or congested networks, AnyDesk’s adaptive bitrate streaming tuned for low-latency remote desktop control supports more reliable interaction. If the priority is fast setup and straightforward remote control for common support tasks, UltraViewer and Splashtop Remote Support emphasize low-friction session control with file transfer and unattended options.
Confirm session documentation and evidence requirements
If compliance and audit trails matter, TeamViewer Remote includes session recording and audit-friendly controls designed for review. If the need is consistent technician follow-up notes rather than heavy recording governance, GoToAssist provides session reporting and technician notes for after-call accountability.
Choose the right level of operational management integration
If remote support must connect to monitoring, assets, and ticketing in one system, Atera ties remote sessions to asset context with built-in monitoring and ticketing workflows. If automation and standardized troubleshooting scripts matter across managed fleets, Kaseya VSA emphasizes automation via scripts and integrations, while NinjaOne pairs remote control with patch management and centralized reporting.
Stress-test administrative complexity against team capabilities
If the team is small and needs fast adoption, lightweight remote tools like Chrome Remote Desktop and AnyDesk reduce operational overhead compared with platforms that require more workflow tuning. If the environment needs robust governance, recognize that TeamViewer Remote advanced admin policies can feel complex for small teams, while Kaseya VSA and Atera require careful setup and policy configuration to make automation dependable.
Who Needs Computer Remote Support Software?
Different support organizations need different blends of remote control speed, unattended access, and IT operations integration.
IT support teams needing fast attended and unattended remote control with session recording
TeamViewer Remote fits because it supports attended and unattended access plus live screen sharing, remote control, and session recording with audit-friendly controls. This mix supports recurring IT troubleshooting where evidence and repeatable access patterns matter.
IT help desks focused on responsive technician-led troubleshooting with quick session start and file transfer
AnyDesk fits because it emphasizes low-latency remote control with adaptive bitrate streaming and quick address-based session initiation. It also includes built-in file transfer and in-session communication that support fast log and document exchange.
Windows helpdesks delivering on-demand fixes and recurring maintenance via unattended access
Splashtop Remote Support fits because it supports on-demand remote control plus unattended access for persistent remote management. It includes file transfer and session chat to avoid switching tools during common repair steps.
MSPs and managed operations teams tying remote sessions to monitoring and ticket workflows
Atera fits because it unifies ticketing and monitoring inside the same console and connects actions to asset context. NinjaOne fits for MSP-style managed environments that need patch management connected to remote support task linkage.
Common Mistakes to Avoid
Several recurring selection errors show up across remote support products and lead to adoption delays, governance gaps, or operational friction.
Buying unattended access without matching the wake or pairing model to endpoint behavior
Unattended access must align with how endpoints reach technicians without user interaction, and TeamViewer Remote is built for remote wake and persistent connectivity. Chrome Remote Desktop depends on device pairing for unattended access, and selecting it for endpoints that cannot be paired reliably leads to access gaps.
Assuming lightweight session tools will cover compliance and evidence needs
Tools that focus on interactive control may not provide deep audit trails, which can break compliance workflows. TeamViewer Remote covers session recording and audit-friendly controls, while Chrome Remote Desktop and UltraViewer focus more on session control and may lack enterprise-grade evidence depth.
Overestimating reporting and governance readiness for multi-operator environments
Administrative reporting and audit depth can lag in lighter platforms, which creates blind spots for help-desk operations. AnyDesk’s administrative reporting and audit trails are less comprehensive than enterprise RMM suites, and UltraViewer’s advanced admin and reporting controls lag behind enterprise suites.
Underestimating setup time for automation-heavy remote management suites
Automation and workflow integration require configuration effort, and small teams often underestimate the tuning needed for reliable outcomes. Kaseya VSA requires more admin time to tune scripts and workflow automation, while Atera requires careful admin planning for initial setup and policy configuration.
How We Selected and Ranked These Tools
We evaluated each tool on three sub-dimensions: features with weight 0.40, ease of use with weight 0.30, and value with weight 0.30. The overall score is the weighted average using overall = 0.40 × features + 0.30 × ease of use + 0.30 × value. TeamViewer Remote separated itself with strong features centered on unattended access with remote wake and persistent device connectivity plus session recording and audit-friendly controls, which supports both operational coverage and compliance-oriented workflows that higher friction tools struggle to deliver in one package.
Frequently Asked Questions About Computer Remote Support Software
Which remote support tool is best for fast on-demand help sessions with minimal friction?
AnyDesk is built around low-latency remote control with adaptive streaming that prioritizes real-time mouse and keyboard interaction. UltraViewer also targets quick sessions with screen sharing, remote control, and file transfer plus unattended access for already authorized endpoints.
What tool works well when support must include unattended access for recurring endpoint maintenance?
TeamViewer Remote supports unattended access with remote wake and persistent device connectivity so devices stay reachable for scheduled troubleshooting. RemotePC also supports unattended sessions with access controls designed for helpdesk-style recurring support.
Which option is strongest for audit trails and session recording during remote troubleshooting?
TeamViewer Remote includes session recording alongside live screen sharing and remote control, which supports audit trails for resolved incidents. Chrome Remote Desktop exposes session options that include controls for session recording during the connection workflow.
Which tools are better choices for technician workflows that require documented sessions and reporting?
GoToAssist includes session reporting and guided session handling with technician notes to standardize what gets recorded after each remote assistance call. NinjaOne pairs remote support with automation and monitoring features that link remediation tasks to troubleshooting activity across many endpoints.
Which remote support platforms combine remote control with IT management capabilities to reduce tool sprawl?
Atera unifies remote support with monitoring and ticketing in the same console, tying incidents to assets and enabling asset-context remote sessions. Kaseya VSA pairs remote support with automation, scripts, and endpoint visibility inside a broader Kaseya management ecosystem.
Which tool fits helpdesk scenarios that rely on simple address-based connections and basic file support?
AnyDesk emphasizes an address-based workflow for initiating sessions and includes file transfer and chat for common helpdesk interactions. UltraViewer provides file transfer during active sessions and keeps setup lightweight for recurring support technicians.
Which remote support software is best for organizations supporting multiple operating systems end to end?
TeamViewer Remote enables cross-platform connections between Windows, macOS, and Linux while supporting both attended and unattended access. AnyDesk also supports real-time remote control with an adaptive streaming approach that targets responsiveness across typical endpoint mixes.
How do browser-based or browser-assisted remote support options differ from full remote-support suites?
Chrome Remote Desktop focuses on Google account sign-in with in-browser setup, which reduces deployment overhead for ad hoc troubleshooting. It offers attended interactive control and device-tied unattended access, but it targets quick workflows rather than helpdesk-grade ticketing and SLA reporting.
What typically causes remote sessions to fail or feel slow, and which tool design addresses that more directly?
High latency often shows up as delayed pointer movement and sluggish control, which AnyDesk addresses through adaptive bitrate streaming tuned for low-latency remote desktop control. Splashtop Remote Support emphasizes fast session-based control for on-demand assistance, which helps keep interactive troubleshooting responsive during live remote sessions.
Conclusion
After evaluating 10 customer experience in industry, TeamViewer Remote stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
Tools reviewed
Referenced in the comparison table and product reviews above.
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