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Policy Government MattersTop 10 Best Citizen Request Management Software of 2026
Ranked list of top 10 Citizen Request Management Software for public services, comparing Salesforce, Dynamics 365, and ServiceNow ITSM and CS features.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Salesforce Service Cloud
Omni-Channel Service routes requests to the right queue, agent, and channel with skill-based logic
Built for organizations needing governed citizen case workflows with SLA automation and omnichannel support.
Microsoft Dynamics 365 Customer Service
Editor pickOmnichannel routing combined with Dataverse case management
Built for agencies needing configurable case workflows with strong reporting and collaboration.
ServiceNow IT Service Management
Editor pickService Catalog request workflows with approvals and automated routing inside ITSM
Built for organizations needing governed citizen requests routed through enterprise ITSM workflows.
Related reading
Comparison Table
The comparison table assesses citizen request management tools across integration depth, including how each platform connects to CRM, identity, and case systems through API and provisioning. It also compares the data model and schema for requests and work orders, plus automation coverage and extensibility options via workflow configuration and API surface. Admin and governance controls are evaluated using RBAC, audit logs, and sandboxing options to show operational tradeoffs for throughput and change management.
Salesforce Service Cloud
enterprise CRMService Cloud provides case and case-deflection workflows for managing citizen requests, routing, SLA tracking, and multichannel support in a configurable service console.
Omni-Channel Service routes requests to the right queue, agent, and channel with skill-based logic
Salesforce Service Cloud stands out with deep case management integrated into the broader Salesforce CRM record model. It supports citizen request workflows through omnichannel case handling, automated routing, and service policies that map requests to owners, queues, and SLAs.
Strong reporting and agent productivity features help standardize intake, triage, and resolution across multiple channels. Integration breadth with workflow and data tools enables governance-heavy organizations to model request categories and service rules consistently.
- +Omnichannel routing unifies citizen requests across email, chat, and digital channels
- +Automations using service rules and workflow streamline intake, triage, and reassignment
- +Comprehensive SLA tracking and case milestones support measurable service commitments
- +Strong dashboards and reporting connect request volume, aging, and outcomes to actions
- –Workflow configuration can become complex without governance and documentation
- –Citizen-facing portals and intake setup require careful design to avoid bottlenecks
- –Advanced customization often needs specialist admin resources
Constituent services operations teams
Route service requests to the right team
Faster triage and assignment
311 and helpdesk agents
Manage omnichannel case intake and replies
Consistent citizen communication
Show 2 more scenarios
Service policy and compliance staff
Enforce SLAs and documented resolution steps
SLA adherence with audit trails
Service policies set service levels and guide case handling against standardized workflows.
Citizen data governance teams
Maintain request taxonomies and fields
Cleaner data for analytics
Field definitions and automation support structured categories for reporting and downstream integrations.
Best for: Organizations needing governed citizen case workflows with SLA automation and omnichannel support
More related reading
Microsoft Dynamics 365 Customer Service
enterprise omnichannelCustomer Service manages citizen and constituent service requests with omnichannel case management, SLA enforcement, and workflow automation across teams.
Omnichannel routing combined with Dataverse case management
Microsoft Dynamics 365 Customer Service stands out with case management built on the Microsoft Dataverse data model and deep integration with Microsoft Teams and Office. Core capabilities include configurable service requests, omnichannel routing, knowledge base search, and service-level agreements that support citizen-style request intake to resolution.
The platform adds workflow orchestration using Power Automate and forms design that let agencies standardize intake without custom code. Reporting and analytics tie request types, categories, and outcomes to performance metrics for continuous process improvement.
- +Dataverse-backed case records keep citizen requests structured and consistent
- +Omnichannel routing supports web, email, chat, and phone case handling
- +Power Automate workflows automate approvals, assignments, and notifications
- +Teams integration enables collaboration on active cases
- –Citizen intake requires configuration work for forms, fields, and routing rules
- –Advanced customization can demand strong administrators or Microsoft consultants
- –Reporting setup takes time to model outcomes and dashboards correctly
City constituent services teams
Intake, route, and resolve citizen requests
Faster request resolution
311 operations supervisors
Categorize requests and monitor service levels
Improved SLA compliance
Show 2 more scenarios
Service desk analysts
Triage cases using knowledge base search
Reduced handling time
Knowledge search inside agent experiences supports consistent answers during intake and case updates.
Public works workflow coordinators
Automate approvals and task assignments
Less manual coordination
Power Automate orchestrates multi-step workflows across service requests and internal task handoffs.
Best for: Agencies needing configurable case workflows with strong reporting and collaboration
ServiceNow IT Service Management
enterprise workflowServiceNow provides service request and incident workflows with catalog items, approvals, case tracking, and governance for regulated public-service operations.
Service Catalog request workflows with approvals and automated routing inside ITSM
ServiceNow IT Service Management stands out for unifying citizen-facing requests with enterprise workflows, approvals, and governance in one ServiceNow record model. It supports request intake via portal experiences, then routes tickets through configurable workflows, service catalogs, and assignment logic.
Strong workflow automation connects request outcomes to incident, problem, and task execution across multiple teams. Citizen Request Management also benefits from audit-ready reporting, knowledge integration, and identity-driven access controls.
- +Deep workflow automation for catalog requests, approvals, and routing logic
- +Portal-driven intake that feeds standardized requests into ITSM processes
- +Strong cross-team visibility with SLAs, assignment groups, and audit trails
- +Integrations connect request handling to identity, notifications, and back-end systems
- –Configuration complexity can slow citizen-request setup without strong admins
- –Portal and workflow customization often requires experienced ServiceNow development
- –Overkill for simple request forms without broader ITSM process needs
- –UI and admin tooling can feel heavy for small teams managing only a few request types
IT operations managers
Route citizen requests into run books
Faster fulfillment, fewer handoffs
Service desk analysts
Standardize intake through service catalogs
Lower backlog, consistent triage
Show 2 more scenarios
Compliance and audit teams
Enforce approvals with reporting trails
Audit-ready evidence, fewer gaps
Identity-based access and audit-ready reporting maintain governance across request lifecycles.
Knowledge management leads
Link answers to resolved requests
Higher self-service resolution
Knowledge integration attaches relevant articles to request outcomes and reduces repeat inquiries.
Best for: Organizations needing governed citizen requests routed through enterprise ITSM workflows
More related reading
Zendesk
ticketingZendesk centralizes citizen inquiries into ticket queues with automation, omnichannel channels, macros, and reporting for request handling.
Service Level Agreements with automated breach notifications and SLA tracking per ticket
Zendesk stands out with an AI-driven support workflow that routes and drafts responses across tickets and channels. Citizen request management is handled through ticket intake, configurable form fields, SLA timers, and macros that standardize common municipal or internal requests. Reporting and automation connect request categories to ownership, status updates, and escalations so teams can track service performance from submission to resolution.
- +Robust ticket workflows with SLA timers and assignment rules for request handling
- +Flexible intake with ticket forms and field validation to standardize citizen requests
- +Automation and macros reduce repetitive work while keeping response quality consistent
- +Reporting dashboards track volumes, resolution times, and backlog by category
- –Citizen request routing can require careful setup of triggers and views
- –Workflow complexity can increase admin overhead for multi-department processes
- –Limited native support for advanced visual citizen-journey orchestration
Best for: Service desks and multi-team operations managing citizen-style requests in ticket form
Freshworks Freshdesk
helpdeskFreshdesk delivers helpdesk ticket management with automation, SLAs, and knowledge-base tooling for processing citizen requests at scale.
SLA automation with business rules for priority-based assignment and escalation
Freshworks Freshdesk stands out for its ticket-first citizen support workflow and strong automation for routing, categorization, and SLA handling. It supports multi-channel intake, agent collaboration, and knowledge management so requests can be resolved with less back-and-forth. Built-in reporting and configurable business rules help organizations standardize responses for public-facing request handling and internal service desk use cases.
- +Visual ticket workflows and automation streamline request routing
- +Multi-channel intake keeps citizen requests in one shared queue
- +Knowledge base articles reduce repeat questions and ticket volume
- +SLA and assignment controls support consistent service delivery
- –Advanced governance and complex workflows need careful configuration
- –Some setup steps require training to standardize across teams
- –Reporting depth can feel limiting for highly customized metrics
Best for: Public-facing teams needing ticket automation and knowledge-driven resolutions
Tines
automation-firstTines automates citizen request intake and back-office workflows with integration-ready playbooks, approvals, and orchestrated actions.
Tines workflow builder with triggers, actions, and approval gates for end-to-end request automation
Tines stands out for turning citizen requests into automated workflow runs with prebuilt connectors and trigger-action logic. It supports ticket intake, routing, and approvals while letting teams orchestrate tasks across business systems.
The platform’s visual building blocks focus on operational workflows such as IT, HR, and security requests that need consistent execution and auditability. Strong integration coverage helps reduce manual handoffs when requests require updates in multiple tools.
- +Visual workflow automation for citizen request intake, routing, and task execution
- +Rich action library to connect requests to external SaaS tools and internal services
- +Approval steps and controlled execution support consistent outcomes for request handling
- +Centralized run history helps trace changes across multi-step request workflows
- –Advanced branching and edge cases require careful workflow design
- –Complex workflows can become harder to read and maintain over time
- –Less direct native features for full ITSM-style service catalog management
- –Some integrations rely on connector or API familiarity for best results
Best for: Teams automating repeatable request fulfillment workflows across multiple tools
More related reading
Constituent Relationship Management (CRM) with CivicPlus
civic platformCivicPlus constituent modules support citizen-facing request capture and case processing workflows tied to public communications.
Configurable constituent request workflow with assignment and lifecycle status tracking
CivicPlus Constituent Relationship Management centers on managing resident and constituent interactions through a citizen request workflow. It supports case creation, assignment, status tracking, and communication history tied to individuals and requests. The system is built to coordinate service delivery across municipal departments with configurable processes and operational visibility.
- +Case and constituent records stay connected across the request lifecycle
- +Assignment and status tracking support multi-department service execution
- +Configurable workflows help standardize intake, routing, and resolution steps
- –Administration and workflow tuning can require structured configuration effort
- –Reporting depth depends heavily on how fields and workflows are modeled
- –Email and form integrations may feel limited without additional configuration
Best for: Municipal teams coordinating citizen requests across departments using structured workflows
Mattermost Boards
collaboration workflowMattermost Boards supports request tracking with Kanban boards, team collaboration, and approval routing for internal citizen-request operations.
Board cards tied to Mattermost discussions for request status collaboration
Mattermost Boards brings lightweight Kanban boards into a team messaging platform, pairing ticket movement with ongoing discussion. It supports workflow views with statuses, assignees, due dates, and activity history so requests stay visible across teams.
The tool works best when citizen requests map cleanly to board cards that are updated in the same workspace where work is coordinated. Integrations are centered on Mattermost and its ecosystem, so advanced workflow orchestration often requires external automation.
- +Kanban-style cards connect request status with team conversation
- +Status columns, assignments, due dates, and history keep workflows auditable
- +Runs inside Mattermost, reducing context switching for request owners
- –Workflow automation beyond board updates requires external tooling
- –Limited native reporting for request analytics compared with request platforms
- –Complex approvals and SLAs need customization rather than built-in support
Best for: Teams using chat-first operations that need simple Kanban request tracking
More related reading
OpenGov Citizen Request
public-sector civicOpenGov provides public-facing service request intake and back-office workflows for tracking issues through resolution with reporting.
SLA-based request management with service-level performance visibility per case
OpenGov Citizen Request stands out for combining citizen request intake with government-grade routing, SLAs, and constituent communications in one workflow. The solution supports issue submission, staff assignment, status tracking, and internal case collaboration for field and back-office teams.
It also emphasizes reporting and operational visibility so agencies can measure request volume, performance, and bottlenecks across departments. Citizen experience stays tied to each case through updates and a centralized request history.
- +SLA-based workflows support disciplined triage and timely resolution tracking.
- +Routing and assignments connect intake to the right department and team quickly.
- +Case status and history improve accountability for both staff and residents.
- +Operational reporting highlights demand trends and service performance across groups.
- –Setup and configuration work can be heavy for smaller teams with limited admins.
- –Complex routing rules can slow adoption when departments use different processes.
Best for: Local government teams needing SLA-driven case routing and resident request tracking
Samanage Service Desk
service deskManageEngine ServiceDesk Plus manages request tickets with queues, SLAs, automation, and asset-aware workflows for government support teams.
Workflow automation with SLA and approval actions tied to request categories
Samanage Service Desk stands out with strong IT service desk foundations that extend into citizen request workflows like portals, forms, and ticket routing. It supports configurable request categories, SLA tracking, approvals, and workflow automation using built-in templates and rule-based actions.
The system also offers knowledge base content and agent collaboration features that help resolve public-facing requests with less back-and-forth. Admins can tailor fields, forms, and assignment logic to match common municipal intake patterns.
- +Configurable request types and forms with flexible field sets
- +Rule-based workflows for routing, approvals, and SLA enforcement
- +Knowledge base integration supports faster citizen issue resolution
- +Audit trails and activity history help track request handling
- –Citizen-facing intake often requires careful setup to stay user-friendly
- –Workflow builders can feel complex when modeling many edge cases
- –UI density makes advanced administration harder for non-admins
- –Reporting requires tuning to match specific citizen metrics
Best for: Governments and public service teams managing structured citizen intake
Conclusion
After evaluating 10 policy government matters, Salesforce Service Cloud stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Citizen Request Management Software
This buyer’s guide covers Citizen Request Management software using Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, ServiceNow IT Service Management, Zendesk, Freshworks Freshdesk, Tines, CivicPlus CRM, Mattermost Boards, OpenGov Citizen Request, and Samanage Service Desk.
The guide compares integration depth, data model control, automation and API surface, and admin and governance controls across these tools so teams can map citizen intake to routing, SLAs, approvals, and auditable outcomes.
Citizen request orchestration across intake, routing, SLAs, and case history
Citizen Request Management software turns public submissions or internal requests into structured case or ticket records that move through assignment, workflow automation, approvals, and SLA tracking. It standardizes intake so staff can triage consistently and track resolution outcomes from submission through closure. Tools like Salesforce Service Cloud and Microsoft Dynamics 365 Customer Service implement this as configurable case management tied to their core data models.
Service desks focused on ITSM workflows use ServiceNow IT Service Management with service catalogs, approvals, and enterprise audit trails. Citizen-facing platforms like OpenGov Citizen Request add SLA-based routing and resident-facing case history so residents receive updates while staff maintain performance visibility.
Evaluation criteria for citizen request control and automation
Citizen request platforms succeed when the data model is consistent from intake through resolution. They also need an automation surface that connects workflows to external systems and creates traceable outcomes.
Admin and governance controls matter because citizen request workflows often span multiple departments with different routing rules and approval gates. The tools with strong governance patterns reduce the risk of workflow drift and inconsistent SLA enforcement across teams.
Data model control for case records and schemas
Salesforce Service Cloud ties citizen request workflows to a configurable service console that maps requests into case records with milestones and routing rules. Microsoft Dynamics 365 Customer Service uses Dataverse-backed case records so request categories, fields, and outcomes stay structured for reporting and governance.
Omnichannel intake that routes into the same case lifecycle
Salesforce Service Cloud routes requests across email, chat, and digital channels into the right queue and agent using skill-based logic. Zendesk and Freshworks Freshdesk centralize citizen inquiries into ticket queues with SLA timers and assignment rules so intake variations do not fragment work.
Automation with approval gates and rule-based routing
ServiceNow IT Service Management supports service catalog request workflows with approvals and automated routing inside ITSM so cross-team execution remains governed. Tines provides a workflow builder with triggers, actions, and approval gates that run multi-step request fulfillment while keeping centralized run history for traceability.
SLA enforcement with measurable breach handling
Zendesk includes automated SLA breach notifications and per-ticket SLA tracking so teams can react to missed timelines. Freshworks Freshdesk adds SLA and assignment controls with business rules for priority-based escalation to standardize response timing.
Admin governance, audit trails, and identity-driven access
ServiceNow IT Service Management emphasizes audit-ready reporting, identity-driven access controls, and cross-team audit trails for request handling. Samanage Service Desk includes audit trails and activity history tied to configurable request categories, forms, and rule-based actions.
Extensibility surface for integrations and orchestration
Salesforce Service Cloud includes extensive integrations for identity, data, and workflow orchestration so case handling can coordinate with other enterprise systems. Tines focuses on integration-ready playbooks with an action library that connects request runs to external SaaS tools and internal services.
A control-first selection workflow for citizen request management tools
Selection should start with the operational data model needed for citizen intake fields, routing attributes, and SLA status. Salesforce Service Cloud and Microsoft Dynamics 365 Customer Service offer case record structures that can be modeled for request categories and service rules with consistent downstream reporting.
Next, selection should confirm that automation covers routing, approvals, and escalation using the same governance controls. ServiceNow IT Service Management and Tines both support workflow automation, but ServiceNow anchors automation in enterprise ITSM workflows while Tines anchors it in trigger-action runs with centralized history.
Map citizen intake to a case or ticket schema that stays consistent
Define which fields must persist from submission through resolution, including request category, department, and priority. Microsoft Dynamics 365 Customer Service uses the Dataverse data model for structured case records, while Salesforce Service Cloud organizes workflows around case milestones and service rules.
Validate that omnichannel channels land in the same lifecycle
Require one request lifecycle that absorbs email, web, and chat rather than splitting work across tools. Salesforce Service Cloud unifies omnichannel routing with skill-based logic, and Zendesk or Freshworks Freshdesk centralize citizen inquiries into ticket queues with SLA timers.
Stress-test automation coverage for routing, approvals, and SLA escalation
Confirm that routing rules can assign owners, queues, or groups and that approvals can gate work when policy requires it. ServiceNow IT Service Management supports service catalog approvals and automated routing, while Tines adds trigger-action playbooks with approval gates and centralized run history.
Check governance controls for multi-department operations
Require audit trails and access controls that can support regulated public-service workflows. ServiceNow IT Service Management provides audit trails with identity-driven access controls, while Samanage Service Desk supports audit trails and activity history tied to request categories and rule-based workflow actions.
Ensure reporting can explain demand, aging, and outcomes
Confirm that dashboards can connect request volume, aging, and resolution outcomes to actions so performance stays measurable. Salesforce Service Cloud provides dashboards and reporting that connect volume and outcomes to operational actions, while OpenGov Citizen Request emphasizes operational reporting for demand trends and service performance across departments.
Confirm extensibility for cross-system execution and data updates
List every system that must be updated when a request progresses, then validate the integration and action coverage. Salesforce Service Cloud targets workflow orchestration and identity integrations, while Tines is designed around an action library that runs updates across business systems.
Citizen request platforms that match operating models across agencies
Different citizen request tools fit different governance and execution patterns. The best matches depend on whether operations need enterprise ITSM governance, case-model reporting, or automation runs with centralized execution history.
The audience segments below align directly to the strongest fit targets for each reviewed product.
SLA-driven, governed case workflows for organizations already running service management
Salesforce Service Cloud fits organizations needing omnichannel case handling with skill-based routing and comprehensive SLA tracking across milestones. ServiceNow IT Service Management fits regulated public-service operations that need service catalog workflows, approvals, and audit-ready reporting inside a single ITSM record model.
Agencies using Microsoft collaboration and wanting configurable case schemas
Microsoft Dynamics 365 Customer Service is built on Dataverse case records and ties omnichannel routing to structured data for reporting and governance. It also adds Power Automate workflows for assignments, approvals, and notifications with deep integration to Microsoft Teams.
Public-facing teams that process structured requests as tickets with consistent response timing
Zendesk and Freshworks Freshdesk support ticket-first intake with SLA timers, automation, and macros that standardize common request handling. Freshdesk adds knowledge base tooling to reduce repeat questions while maintaining SLA and priority-based escalation controls.
Teams that automate repeatable fulfillment steps across multiple systems with approvals
Tines fits teams turning citizen requests into orchestrated workflow runs using triggers, actions, and approval gates with centralized run history. It is strongest when request fulfillment needs cross-tool execution rather than only board updates.
Local government programs that need resident-facing request visibility and SLA performance reporting
OpenGov Citizen Request fits local government teams that need SLA-based routing, case status history tied to each resident request, and operational reporting for bottlenecks across departments. CivicPlus CRM with constituent modules fits municipal teams that want constituent and case record linkage with assignment and lifecycle status tracking across departments.
Citizen request implementation pitfalls that cause workflow drift or reporting blind spots
Citizen request programs often fail when workflow configuration becomes too complex for the available admin capacity. Another failure mode appears when omnichannel routing or intake forms are configured without a consistent schema, which makes SLA tracking and reporting unreliable.
The pitfalls below map to recurring constraints shown across Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow IT Service Management, and other reviewed tools.
Modeling workflows without governance documentation
Salesforce Service Cloud can require careful governance and documentation to keep workflow configuration from becoming complex. ServiceNow IT Service Management can also slow setup when citizen-request configuration relies on experienced ServiceNow development instead of repeatable admin patterns.
Treating omnichannel intake as separate pipelines instead of one lifecycle
Zendesk routing setup requires careful configuration of triggers and views so requests do not land in inconsistent queues. Salesforce Service Cloud addresses this with Omni-Channel Service routing into the right queue and channel, while Freshdesk centralizes multi-channel intake into one shared queue.
Overbuilding edge-case branching without a maintainable workflow structure
Tines workflows with advanced branching and edge cases can become harder to read and maintain over time. Samanage Service Desk workflow builders can feel complex when many edge cases are modeled, so request categories and fields must be standardized before automation expands.
Assuming SLA enforcement exists without measurable breach behaviors
Zendesk includes automated breach notifications and per-ticket SLA tracking, so SLA gaps show up immediately when breach handling is configured. OpenGov Citizen Request and Freshworks Freshdesk both emphasize SLA-based discipline, but reporting depth depends on how request fields and outcomes get modeled.
Choosing a lightweight tracking tool for operations that need audit controls and SLA governance
Mattermost Boards provides Kanban cards with status, due dates, assignments, and activity history, but it offers limited native reporting and needs external tooling for advanced workflow orchestration. For governed, regulated request handling with audit trails and identity-driven access controls, ServiceNow IT Service Management or Service Cloud fits better than board-based tracking.
How We Selected and Ranked These Tools
We evaluated Salesforce Service Cloud, Microsoft Dynamics 365 Customer Service, ServiceNow IT Service Management, Zendesk, Freshworks Freshdesk, Tines, CivicPlus CRM with constituent modules, Mattermost Boards, OpenGov Citizen Request, and Samanage Service Desk using feature coverage, ease of use, and value as scored criteria, with features carrying the largest weight at 40% while ease of use and value each account for 30%. This editorial ranking reflects criteria-based scoring grounded in named capabilities like omnichannel routing, SLA enforcement, workflow automation, and governance controls rather than hands-on lab testing or private benchmarks.
Salesforce Service Cloud separated itself because its Omni-Channel Service routed requests to the right queue, agent, and channel using skill-based logic while also providing comprehensive SLA tracking and case milestones, and those capabilities lifted it on both automation depth and operational visibility tied to citizen case lifecycles.
Frequently Asked Questions About Citizen Request Management Software
How do Salesforce Service Cloud and ServiceNow handle citizen requests with governed routing and SLAs?
Which platform maps citizen request intake into a flexible data model for reporting and analytics?
What integration and API paths are most practical for connecting citizen request systems to other government or enterprise tools?
How do Zendesk and Freshworks Freshdesk standardize intake forms and reduce back-and-forth during resolution?
Which tool supports citizen request workflows that require approvals before work moves to execution teams?
What is the typical approach to security controls like RBAC, identity-based access, and auditability in citizen request management?
How do open data and constituent communication histories differ between CivicPlus and OpenGov Citizen Request?
What integration pattern fits teams that already run operations in chat and want request status visibility in that same workspace?
How should admin teams plan data migration when moving citizen request records into Salesforce Service Cloud or Dynamics 365 Customer Service?
Which platform offers stronger extensibility for custom request workflows without breaking existing automation?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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