Top 10 Best Churn Software of 2026

ChurnZero is a comprehensive customer success platform built specifically to combat churn in SaaS businesses by delivering real-time insights into customer health, engagement, and behaviors. It empowers customer success managers (CSMs) with tools like customizable health scores, automated success plays, in-app surveys, and success plans to proactively intervene with at-risk accounts. The platform integrates deeply with CRMs and product analytics, enabling data-driven strategies to boost retention, expansion, and lifetime value.

Gainsight is a leading customer success platform that empowers SaaS companies to predict and prevent churn through AI-driven analytics and proactive engagement tools. It provides customer health scoring, risk prediction models, automated playbooks, and success plans to identify at-risk accounts early and drive retention and expansion. With seamless integrations into CRMs like Salesforce and HubSpot, it unifies customer data for a holistic view, enabling data-informed decisions to reduce churn rates effectively.

Totango is a comprehensive customer success platform that empowers SaaS companies to monitor customer health, predict churn risks, and drive retention through proactive engagement. It offers AI-powered analytics, real-time alerts, customizable health scores, and automated journey orchestration to identify at-risk customers early. The platform integrates deeply with CRM and product tools, enabling data-driven strategies to boost expansion and reduce churn rates effectively.

Custify is a customer data platform designed for B2B SaaS companies to combat churn by unifying data from multiple sources into a single view. It provides tools for customer segmentation, health scoring, churn prediction, and automated playbooks to engage at-risk accounts proactively. The platform excels in analytics and workflows that help retention teams act on insights to improve customer lifetime value.

ChartMogul is a subscription analytics platform designed for SaaS and recurring revenue businesses, offering deep insights into key metrics like MRR, churn rates, customer lifetime value (LTV), and expansion revenue. It integrates seamlessly with billing providers such as Stripe, Chargebee, and Recurly to automate data import and calculate precise churn analysis, including cohort-based voluntary and involuntary churn. The tool enables businesses to forecast revenue, segment customers, and identify churn risks through customizable dashboards and reports.

ProfitWell, integrated into Paddle's platform, is a subscription analytics tool designed for SaaS companies to track key metrics like MRR, ARR, customer churn, and revenue churn with industry-standard accuracy. It provides cohort analysis, expansion tracking, and insights into retention trends to help identify churn drivers. Additionally, ProfitWell Retain focuses on reducing involuntary churn through automated dunning and payment recovery workflows.

Baremetrics is a subscription analytics platform designed for SaaS and recurring revenue businesses, offering detailed insights into metrics like MRR, ARR, and churn through intuitive dashboards. It integrates seamlessly with Stripe, Chargebee, and other billing tools to track churn rates, cohort retention, customer lifetime value (LTV), and revenue expansion. While strong in measurement and visualization, it focuses more on analytics than proactive churn prevention or customer engagement tools.

Amplitude is a robust product analytics platform that captures and analyzes user event data to uncover behavioral insights, funnels, paths, and retention metrics. For churn reduction, it shines in cohort analysis and retention curves, helping identify drop-off patterns and at-risk segments based on product usage. While not a dedicated churn prediction tool, it empowers data-driven strategies to improve engagement and retention through experimentation and segmentation.

Mixpanel is a leading product analytics platform that excels in event-based tracking to analyze user behavior, retention, and churn patterns. It provides cohort analysis, retention curves, and funnel reports to identify at-risk users and drop-off points in the user journey. Businesses use it to segment users, predict churn through behavioral signals, and optimize retention strategies with A/B testing and messaging.

Customer.io is a customer data platform focused on behavioral messaging automation across email, SMS, push notifications, and more. As a churn software solution, it excels in segmenting users based on real-time behaviors to trigger personalized re-engagement campaigns and win-back sequences. It integrates deeply with data warehouses and CRMs to identify churn risks through custom metrics and automate retention workflows.