Top 10 Best Churn Management Software of 2026

Gainsight is a leading Customer Success platform designed specifically for churn management in SaaS and subscription-based businesses. It leverages AI-driven predictive analytics to score customer health, identify at-risk accounts, and forecast churn risks with high accuracy. The platform enables proactive interventions through automated playbooks, success plans, and a unified Customer 360 view, integrating deeply with CRMs like Salesforce to drive retention and expansion.

ChurnZero is a comprehensive customer success platform tailored for SaaS companies to reduce churn through proactive customer engagement and retention strategies. It provides real-time customer health scoring, automated success plays, in-app messaging, and advanced analytics to identify at-risk accounts and drive product adoption. The tool integrates deeply with CRMs, billing systems, and other SaaS apps to deliver actionable insights and personalized interventions.

Totango is a comprehensive customer success platform focused on churn management, helping SaaS companies monitor customer health, predict churn risks, and drive retention through data-driven insights. It offers real-time engagement tracking across multiple channels, automated success playbooks, and account alerts to proactively address at-risk customers. The tool integrates deeply with CRMs like Salesforce to provide a unified view of customer interactions and behaviors.

Vitally is a customer success platform tailored for B2B SaaS companies, focusing on churn prevention through customer health monitoring, predictive analytics, and automated workflows. It enables teams to track key health metrics, segment accounts by risk level, and execute playbooks to intervene before churn occurs. With deep integrations into CRMs, billing systems, and product analytics tools, Vitally provides a unified view of customer data to drive retention and expansion.

Custify is a customer success platform that unifies data from multiple sources to provide a 360-degree customer view, enabling real-time health scoring and churn prediction. It helps teams identify at-risk customers through AI-driven insights and behavioral segmentation, then automates personalized engagement via playbooks across email, in-app messages, and Slack. Designed for SaaS and subscription businesses, it focuses on proactive churn prevention to maximize retention and revenue.

Pendo is a comprehensive product analytics and user engagement platform designed to track user behavior, measure adoption, and drive retention in SaaS products. For churn management, it excels in identifying at-risk users through behavioral analytics, engagement scores, and path analysis, while enabling targeted interventions like in-app guides, surveys, and personalized messaging. It combines session replays, feedback tools, and predictive insights to help teams proactively reduce churn and improve product stickiness.

Intercom is a comprehensive customer messaging platform that facilitates live chat, email automation, and in-app messaging to engage users across the customer lifecycle. In the context of churn management, it excels at segmenting at-risk customers based on behavioral data, triggering personalized re-engagement campaigns, and providing analytics to monitor engagement trends and retention metrics. While not exclusively a churn tool, its real-time insights and automation help businesses proactively reduce churn through targeted interventions.

ProfitWell is a subscription analytics and retention platform that helps businesses track key metrics like MRR, churn rates, and LTV with bank-level accuracy. It excels in churn management through its Retain tool, which automates dunning emails to recover failed payments and deploys targeted retention campaigns. Designed for SaaS and subscription models, it integrates seamlessly with Stripe, Chargebee, and others to provide actionable insights for reducing voluntary and involuntary churn.

Baremetrics is a powerful analytics platform tailored for subscription-based SaaS businesses, offering real-time insights into key metrics like MRR, ARR, customer churn, revenue churn, and expansion revenue. It connects seamlessly with Stripe and other payment processors to provide detailed cohort analysis, churn forecasting, and customizable dashboards for monitoring retention trends. Ideal for identifying churn patterns and predicting future revenue, it helps teams make data-driven decisions to reduce churn without requiring complex setups.

ChartMogul is a subscription analytics platform designed for SaaS and subscription businesses, offering detailed insights into key metrics like MRR churn, customer cohorts, expansion revenue, and lifetime value. It integrates with billing systems such as Stripe, Chargebee, and Recurly to automatically track subscription events and visualize churn patterns. While powerful for analyzing historical and predictive churn, it focuses more on reporting than proactive intervention tools.