Quick Overview
- 1#1: Zendesk - Comprehensive customer service platform with live chat, ticketing, and AI-powered chat management across multiple channels.
- 2#2: Intercom - Customer messaging platform that unifies chat, email, and chatbot interactions for support, sales, and marketing teams.
- 3#3: Freshdesk - Cloud-based support software featuring omnichannel chat management, automation, and collaboration tools.
- 4#4: LiveChat - Real-time live chat software for websites with proactive messaging, chatbots, and analytics.
- 5#5: Front - Shared inbox platform for managing chats, emails, SMS, and social messages in one unified interface.
- 6#6: HubSpot Service Hub - CRM-integrated service platform with live chat, chatbots, and conversation management tools.
- 7#7: Drift - Conversational marketing and sales platform with AI chatbots for real-time customer engagement.
- 8#8: Gorgias - Ecommerce-focused customer service desk that centralizes chat, email, and social media interactions.
- 9#9: Help Scout - Shared inbox and help desk software for efficient chat and email conversation management.
- 10#10: Tidio - Affordable live chat and chatbot builder for websites with multi-channel messaging support.
Tools were chosen based on their ability to deliver robust functionality—including omnichannel support, automation, and AI—paired with user-friendly design, reliable performance, and strong value, ensuring they excel across diverse operational requirements.
Comparison Table
This comparison table benchmarks chat management platforms such as Intercom, Zendesk, Genesys Cloud CX, Freshchat, LiveChat, and others across key capabilities like live chat, routing, automation, and reporting. Use it to evaluate which tool matches your support workflows, customer engagement goals, and integration requirements.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Intercom Intercom centralizes customer chat, inbox routing, agent collaboration, and automation to manage live conversations across channels. | enterprise omnichannel | 9.2/10 | 9.1/10 | 8.8/10 | 8.4/10 |
| 2 | Zendesk Zendesk Chat manages website and messaging conversations with unified agent workflows, macros, and support ticket handoff. | omnichannel suite | 8.2/10 | 8.6/10 | 7.7/10 | 8.0/10 |
| 3 | Genesys Cloud CX Genesys Cloud CX coordinates chat interactions with routing, omnichannel orchestration, and analytics for large contact centers. | contact-center enterprise | 8.3/10 | 9.0/10 | 7.6/10 | 7.9/10 |
| 4 | Freshchat Freshchat provides live chat management with team inboxes, automation, and CRM-linked support workflows. | midmarket omnichannel | 8.2/10 | 8.7/10 | 8.4/10 | 7.6/10 |
| 5 | LiveChat LiveChat delivers agent chat inbox management with visitor tracking, automations, and integrations for support teams. | chat-first | 8.1/10 | 8.6/10 | 7.6/10 | 8.0/10 |
| 6 | Tidio Tidio combines live chat and chatbots with conversation management features for marketing and support teams. | SMB chat automation | 7.1/10 | 7.3/10 | 8.6/10 | 7.4/10 |
| 7 | Olark Olark manages web chat conversations with agent inbox tools and reporting for small to mid-sized support teams. | SMB live chat | 7.6/10 | 8.0/10 | 8.3/10 | 7.2/10 |
| 8 | Crisp Crisp provides a shared inbox for chat conversations with bots and customer messaging workflows. | shared-inbox | 8.0/10 | 8.3/10 | 8.1/10 | 7.6/10 |
| 9 | Help Scout Help Scout organizes chat and email in a unified inbox with shared collaboration and customer support workflows. | support inbox | 7.6/10 | 8.1/10 | 7.9/10 | 7.0/10 |
| 10 | Intercom Alternatives Drift manages chat-based lead conversations with conversion-focused workflows and routing to sales teams. | conversational marketing | 7.0/10 | 7.8/10 | 7.2/10 | 6.8/10 |
Intercom centralizes customer chat, inbox routing, agent collaboration, and automation to manage live conversations across channels.
Zendesk Chat manages website and messaging conversations with unified agent workflows, macros, and support ticket handoff.
Genesys Cloud CX coordinates chat interactions with routing, omnichannel orchestration, and analytics for large contact centers.
Freshchat provides live chat management with team inboxes, automation, and CRM-linked support workflows.
LiveChat delivers agent chat inbox management with visitor tracking, automations, and integrations for support teams.
Tidio combines live chat and chatbots with conversation management features for marketing and support teams.
Olark manages web chat conversations with agent inbox tools and reporting for small to mid-sized support teams.
Crisp provides a shared inbox for chat conversations with bots and customer messaging workflows.
Help Scout organizes chat and email in a unified inbox with shared collaboration and customer support workflows.
Drift manages chat-based lead conversations with conversion-focused workflows and routing to sales teams.
Intercom
enterprise omnichannelIntercom centralizes customer chat, inbox routing, agent collaboration, and automation to manage live conversations across channels.
Conversation routing and assignment powered by automated workflows in the team inbox
Intercom stands out with its unified customer messaging center that blends chat, email, and in-app experiences into one agent workflow. It supports conversation routing, assignment, and team inbox views so support teams can manage chat at scale. Strong automation options and detailed customer context help agents respond faster using the same thread history across channels.
Pros
- Unified inbox for chat, email, and in-app messages
- Advanced automation for routing and deflection
- Rich customer context shown inside each conversation
Cons
- Setup requires careful configuration for routing rules
- Costs rise quickly for larger teams and advanced automation
- Limited ability to fully customize UI workflows without development
Best For
Customer support teams needing omnichannel chat workflow automation
Zendesk
omnichannel suiteZendesk Chat manages website and messaging conversations with unified agent workflows, macros, and support ticket handoff.
Omnichannel routing and SLA workflows shared with ticketing and email
Zendesk stands out with chat built on the same agent workspace as its ticketing, so chat and email share routing, macros, and reporting. It supports omnichannel chat through web widget deployment, plus live chat, proactive messaging, and business-hour controls. Agents can manage conversations with notes, internal comments, tags, and SLA rules when chat is integrated into workflows. It also offers strong integrations for CRM and support tooling, while more complex chat automation typically requires setup via triggers, workflows, or third-party services.
Pros
- Unified agent workspace for chat, email, and ticket workflows
- Strong routing options with triggers, macros, and SLA support
- Broad integration ecosystem for CRM and support tooling
- Robust reporting across chat conversations and support performance
Cons
- Chat automation setup can feel heavy for simple teams
- Advanced omnichannel configuration requires careful admin setup
- Reporting depth varies by plan and integration coverage
Best For
Support teams wanting chat plus ticket workflows in one system
Genesys Cloud CX
contact-center enterpriseGenesys Cloud CX coordinates chat interactions with routing, omnichannel orchestration, and analytics for large contact centers.
Genesys Orchestration for automating chat routing, actions, and conversational workflows
Genesys Cloud CX stands out for its tightly integrated omnichannel contact routing, analytics, and automation in one suite. For chat management, it supports agent consoles, queue assignment, conversation context, and unified customer records across channels. It also provides workforce tools like QA scoring, coaching, and real-time monitoring that help manage chat performance at scale.
Pros
- Omnichannel chat routing with queue logic and real-time agent assignment
- Robust automation for chat workflows using orchestration and triggers
- Deep analytics and performance reporting tied to chat sessions
- Strong QA, coaching, and monitoring tools for agent improvement
- Unified customer context across voice, email, and chat channels
Cons
- Setup complexity is higher than simpler chat-focused platforms
- Advanced configuration requires operational expertise and governance
- Pricing can escalate quickly as chat needs expand across teams
Best For
Mid-size to enterprise teams managing high-volume chat with analytics and automation
Freshchat
midmarket omnichannelFreshchat provides live chat management with team inboxes, automation, and CRM-linked support workflows.
AI-powered chatbot automation for deflection and routing conversations to the right agents
Freshchat stands out for its chat-first agent workspace and tight integration with Freshworks CRM and ticketing workflows. It supports omnichannel routing across web chat, email, and social channels with shared inbox views for team collaboration. It includes automation like bots and macros, plus analytics and reporting for conversation performance tracking. Live chat management tools like assignment rules, SLA controls, and chat transcripts help teams handle high-volume support efficiently.
Pros
- Omnichannel inbox with assignment, tags, and shared team views for faster triage
- Automation support with chatbots, canned responses, and workflow rules
- Strong reporting on chat volume, response times, and agent performance trends
- Good integration with Freshworks CRM for smoother customer context
Cons
- Advanced routing and workflow depth can feel complex for small teams
- Reporting is solid, but granular analytics for every funnel step is limited
- Customization options for chat UI and automation can require careful setup
- Value depends heavily on matching seats and channels to your workflow needs
Best For
Customer support teams using Freshworks CRM and needing omnichannel live chat management
LiveChat
chat-firstLiveChat delivers agent chat inbox management with visitor tracking, automations, and integrations for support teams.
Advanced routing rules that automatically assign incoming chats to agents or departments.
LiveChat focuses on agent productivity with strong routing and live support controls for chat-based customer service. It provides chat widget customization, shared team inboxes, conversation tagging, and canned replies to speed responses. Reporting and integrations support service operations, and admin settings let you manage availability and access across teams. It is a solid chat management choice for organizations that want operational control without building custom chat infrastructure.
Pros
- Team inbox supports shared coverage and consistent handoffs
- Advanced routing helps assign chats based on workload and rules
- Canned replies and tags speed up repetitive support responses
- Chat widget customization enables consistent brand presentation
- Reporting highlights chat volume, response time, and productivity metrics
- Integrations connect chat support with core business tools
Cons
- Admin complexity increases as routing, departments, and automations multiply
- Setup for multi-department workflows takes more configuration than simple deployments
- Reporting depth can feel limited for highly customized analytics needs
Best For
Customer support teams needing rules-based routing and shared inbox operations
Tidio
SMB chat automationTidio combines live chat and chatbots with conversation management features for marketing and support teams.
Visual chatbot builder with conversational logic and agent handoff
Tidio stands out with its chat-first helpdesk approach that combines live chat with chatbots and a unified inbox. It supports automated responses using a visual bot builder, while also offering human handoff and agent management inside the same workspace. The platform integrates with common web and business tools so you can route, tag, and respond to customer messages from one place. Its strengths focus on faster setup for small support teams and practical conversation automation rather than complex enterprise omnichannel workflows.
Pros
- Visual chatbot builder for quick message automation and lead capture
- Unified inbox for live chat, bot chats, and message history
- Fast installation with straightforward website chat widget setup
Cons
- Limited advanced omnichannel routing compared with top enterprise suites
- Reporting and analytics stay basic for complex support operations
- Automation depth and integrations cannot match larger helpdesk platforms
Best For
Small teams needing live chat plus lightweight bot automation
Olark
SMB live chatOlark manages web chat conversations with agent inbox tools and reporting for small to mid-sized support teams.
Chat transcripts with search and visitor context during and after each conversation
Olark focuses on proactive, agent-friendly chat management with live chat, visitor context, and conversation controls designed to speed up responses. It includes chat routing, canned responses, and basic workflow tools like chat transcripts and chat history so teams can follow up after each session. Reporting covers key chat and performance metrics, and the platform supports integrations to connect chat to existing support and sales workflows. Its feature set is strong for streamlined support chat, while advanced automation and omnichannel depth are more limited than broader enterprise contact center suites.
Pros
- Clean agent workspace that makes chatting, replying, and closing tickets straightforward
- Canned responses and quick controls reduce handle time for common questions
- Chat transcripts and search help teams review conversations and improve support quality
- Routing and assignment features support organized triage for busy inboxes
Cons
- Automation depth is limited compared with full contact center platforms
- Omnichannel support outside web chat is not a core strength
- Reporting is useful but not as granular as more analytics-heavy tools
Best For
Customer support teams managing web chat with fast response workflows
Crisp
shared-inboxCrisp provides a shared inbox for chat conversations with bots and customer messaging workflows.
Visual chat inbox with automation rules for routing and instant response actions
Crisp stands out with its visual chat inbox and speed-focused automations that help teams handle higher message volume. It centralizes inbound conversations across chat widgets and supports team collaboration with assignments, tagging, and status updates. You can also deploy AI-assisted responses and use canned replies to reduce repetitive work. Admins get analytics for response times and conversation outcomes so you can refine routing and workflows.
Pros
- Unified chat inbox with clear assignment and conversation context
- Automation rules for routing, triggers, and faster first replies
- AI-assisted replies plus canned responses for repetitive questions
- Conversation analytics track speed and outcome trends
Cons
- Advanced workflow depth can feel limited for complex multi-step routing
- Reporting is solid for support metrics but weaker for deep custom KPIs
- Collaboration controls are less granular than enterprise helpdesk suites
Best For
Support and sales teams needing fast chat triage with automation
Help Scout
support inboxHelp Scout organizes chat and email in a unified inbox with shared collaboration and customer support workflows.
Shared inbox with assignments, canned replies, and internal notes for chat conversations
Help Scout stands out for combining chat conversations with shared inbox workflows built around email and team collaboration. It supports message assignments, shared inbox views, canned responses, and internal notes so chat replies follow consistent processes. The tool provides reporting for agent performance and visibility into response activity across channels, which helps managers spot bottlenecks. It also integrates with help center and CRM-style systems to route context into support conversations.
Pros
- Shared inbox workflows keep chat handling consistent across teams
- Canned responses and assignment rules reduce repetitive chat work
- Robust reporting highlights response times and agent activity
- Internal notes improve context without exposing customers
Cons
- Chat-specific automation is lighter than dedicated chat platforms
- Advanced analytics for live chat require add-on capabilities
- Costs rise quickly as seat counts increase
- Live chat conversation management can feel email-first
Best For
Customer support teams managing chat inside shared inbox workflows
Intercom Alternatives
conversational marketingDrift manages chat-based lead conversations with conversion-focused workflows and routing to sales teams.
AI chat that drafts responses and escalates conversations with routing rules
Intercom Alternatives like Drift focus on sales-oriented chat experiences that capture leads during website visits. It combines chat, AI-powered help responses, and targeted engagement to route conversations to the right team. Live chat is supported with workflow controls, so messages can trigger handoffs, forms, or follow-ups based on visitor context. Reporting centers on conversion and pipeline signals rather than only support metrics.
Pros
- AI-assisted chat answers reduce repetitive support and speed first replies
- Lead capture forms can trigger from chat intent and visitor behavior
- Conversation routing supports sales and support handoff workflows
Cons
- Reporting emphasizes pipeline outcomes more than deep support analytics
- Setup for complex targeting requires careful configuration and testing
- Higher tiers add useful capabilities, which can limit value for small teams
Best For
Revenue teams needing lead-first chat management with AI assistance
Conclusion
Intercom ranks first because its conversation routing and assignment run through automated workflows inside a shared team inbox across channels. Zendesk ranks next for teams that need chat and ticket workflows in one system, with macros and SLA-driven handoffs. Genesys Cloud CX fits organizations running high-volume support, where omnichannel orchestration and analytics shape automated chat actions and routing.
Try Intercom to automate chat routing and assignment with a shared team inbox.
How to Choose the Right Chat Management Software
This buyer’s guide explains how to select chat management software for teams that need live chat inboxes, routing, automation, and reporting. It covers options such as Intercom, Zendesk, Genesys Cloud CX, Freshchat, LiveChat, Tidio, Olark, Crisp, Help Scout, and Drift-style lead-first chat with Intercom Alternatives. Use this guide to map your workflow to the concrete capabilities each tool delivers.
What Is Chat Management Software?
Chat management software centralizes chat conversations in a shared agent workspace so teams can assign, route, and respond to customers across live chat experiences. It solves problems like inconsistent replies, missing context, and manual handoffs by combining conversation history, team inbox views, and automation rules. Tools like Intercom and Crisp exemplify this category with shared inbox workflows and automation actions that speed up first replies. Support teams and sales teams use it to handle high message volumes with clear ownership and measurable outcomes.
Key Features to Look For
The fastest way to narrow choices is to score tools against the exact workflow pieces your team needs to run every day.
Automated conversation routing and assignment in a team inbox
Intercom excels with conversation routing and assignment powered by automated workflows in the team inbox. LiveChat also emphasizes advanced routing rules that automatically assign incoming chats to agents or departments.
Omnichannel chat workflows connected to shared agent workspaces
Zendesk manages chat inside the same agent workspace used for ticketing so chat and email routing, macros, and reporting stay consistent. Freshchat extends this idea with omnichannel routing across web chat, email, and social channels with shared inbox views.
Enterprise-grade orchestration and analytics for chat performance
Genesys Cloud CX is built for high-volume chat with omnichannel routing, queue logic, and deep analytics tied to chat sessions. It also adds workforce tools like QA scoring, coaching, and real-time monitoring to manage performance at scale.
AI-assisted responses and chatbot automation for faster handling
Freshchat includes AI-powered chatbot automation for deflection and routing conversations to the right agents. Drift-style Intercom Alternatives also focus on AI chat that drafts responses and escalates conversations with routing rules.
Agent productivity controls like canned replies, tags, and transcripts
LiveChat pairs canned replies and tagging with a shared team inbox to keep responses consistent. Olark strengthens ongoing quality with chat transcripts and searchable visitor context during and after each conversation.
Shared inbox collaboration with internal notes and consistent workflows
Help Scout provides shared inbox workflows for chat and email with assignments, canned responses, and internal notes that keep context internal. Genesys Cloud CX also centralizes unified customer context across voice, email, and chat channels so agents can work from one record.
How to Choose the Right Chat Management Software
Match your volume, channels, and automation depth to the tool that already models those workflows in its agent experience.
Define whether you need support-first or lead-first chat
If your primary goal is customer support, prioritize tools like Intercom, Zendesk, Freshchat, LiveChat, Crisp, Help Scout, Olark, or Tidio that emphasize support chat triage and routing. If your primary goal is converting website visitors, choose Drift-style Intercom Alternatives that center lead capture, AI-assisted answers, and routing to sales teams.
Choose the inbox model that matches your staffing and handoff style
Intercom and Crisp use a unified inbox experience with conversation context and assignment support so agents can work from the same thread history. Zendesk and Freshchat go further by tying chat into the same workspace as ticketing workflows so escalations into tickets follow consistent routing and macros.
Score automation depth against your actual routing and deflection needs
For teams that need complex automated assignment and workflow actions, Intercom and Genesys Cloud CX provide orchestration and automated workflows that route and trigger actions. For teams that want practical automation without heavy enterprise complexity, Tidio’s visual bot builder and agent handoff can deliver faster setup with lightweight conversation logic.
Validate reporting with the outcomes you care about most
If your goal is management visibility into agent performance and chat outcomes, Genesys Cloud CX offers deep analytics plus QA scoring and real-time monitoring tied to chat sessions. If your goal is operational responsiveness and conversation metrics, LiveChat reports chat volume, response time, and productivity metrics, while Crisp tracks response time and conversation outcomes.
Confirm channel coverage and routing complexity match your admin capacity
Zendesk, Freshchat, and Genesys Cloud CX support omnichannel routing, but advanced omnichannel configuration requires careful admin setup. If your workflow is mainly web chat with rules-based assignment, LiveChat and Olark deliver focused chat management with routing, canned replies, and chat transcripts without forcing you into a broader contact-center governance model.
Who Needs Chat Management Software?
Chat management software fits teams that handle live conversations repeatedly and need a controlled workflow for routing, collaboration, and measurable outcomes.
Customer support teams that need omnichannel chat workflow automation
Intercom is a strong fit because it centralizes customer chat with inbox routing, assignment, agent collaboration, and automation in one agent workflow. Freshchat and Zendesk also suit this segment by combining omnichannel chat routing with shared inbox views and workflow support tied to CRM or ticketing.
Support teams that run chat and tickets in the same operational process
Zendesk is built for chat plus ticket workflows in one system with routing and macros shared across chat and email. Help Scout also fits teams that prefer chat inside shared inbox workflows built around email collaboration, assignments, canned responses, and internal notes.
Mid-size to enterprise contact centers managing high-volume chat with analytics and QA
Genesys Cloud CX matches this segment with omnichannel queue logic, real-time agent assignment, orchestration for routing actions, and performance reporting tied to chat sessions. It also adds QA scoring, coaching, and monitoring tools for ongoing improvement.
Small teams that want fast live chat with lightweight bot automation
Tidio fits teams that need a visual chatbot builder for conversational logic and agent handoff inside a unified inbox. Olark also fits smaller web chat operations with chat transcripts, search, visitor context, and fast response controls.
Common Mistakes to Avoid
Most implementation failures come from mismatching automation complexity, workspace structure, and analytics depth to the team that will operate the system.
Buying for advanced omnichannel automation but running with minimal admin governance
Zendesk and Genesys Cloud CX support advanced omnichannel routing, but they require careful configuration and operational expertise to avoid routing mistakes. Use simpler routing-focused platforms like LiveChat when your setup needs to stay rules-based without enterprise governance overhead.
Expecting enterprise workflow depth from chat-first tools that target simpler operations
Tidio prioritizes quick setup and lightweight conversation automation, so it can fall short for complex enterprise omnichannel routing needs. Olark also focuses on streamlined web chat handling with transcripts and visitor context rather than deep multi-step routing workflows.
Ignoring how reporting is shaped by the platform’s primary goal
Drift-style Intercom Alternatives emphasize conversion and pipeline signals more than deep support analytics, which can misalign reporting with support KPIs. If you need agent performance management and chat session analytics, choose Genesys Cloud CX or Intercom for deeper operational visibility.
Overlooking the practical impact of transcripts and internal context for quality assurance
Olark’s chat transcripts with search and visitor context support quality review after sessions, which helps teams refine replies. Help Scout’s internal notes help keep context useful for agents without exposing customers, which supports consistent chat handling.
How We Selected and Ranked These Tools
We evaluated Intercom, Zendesk, Genesys Cloud CX, Freshchat, LiveChat, Tidio, Olark, Crisp, Help Scout, and Drift-style Intercom Alternatives on overall capability, features depth, ease of use, and value for the intended use case. We separated the top performers by how directly their core chat workflow matches real operational needs like conversation routing, assignment, agent collaboration, and automation actions inside a shared inbox. Intercom ranked highest because it combines unified customer messaging across chat, email, and in-app experiences with automated conversation routing and assignment in the team inbox. Lower-ranked tools were typically strong in one dimension like quick widget setup or transcripts but did not cover the same breadth of enterprise workflow orchestration and analytics.
Frequently Asked Questions About Chat Management Software
How do Intercom and Zendesk differ for teams that want chat plus broader support workflows?
Intercom routes and assigns conversations in a unified messaging center that blends chat, email, and in-app experiences into one agent workflow. Zendesk builds chat on the same agent workspace as ticketing, so chat and email share routing, macros, reporting, and SLA rules.
Which chat management tool is best for high-volume routing with strong analytics and automation?
Genesys Cloud CX is built for queue-based omnichannel routing with unified customer records and deep analytics. It also adds workforce tools like QA scoring, coaching, and real-time monitoring, which help manage chat performance at scale.
What’s the most CRM-integrated option if you already use Freshworks for support operations?
Freshchat is tightly integrated with Freshworks CRM and ticketing workflows, so agents can manage chat inside shared inbox views across channels. It also includes assignment rules, SLA controls, and conversation transcripts to support consistent follow-up.
If your priority is fast agent response and operational control over chat queues, which tool fits best?
LiveChat focuses on agent productivity with shared team inboxes, conversation tagging, and canned replies. It also provides advanced routing rules that automatically assign incoming chats and control agent availability.
How do Crisp and Olark handle chat triage and context so agents can respond faster?
Crisp uses a visual chat inbox and speed-focused automation rules to route messages and trigger instant responses. Olark emphasizes visitor context with chat history and transcripts that let agents search and continue follow-ups after each session.
Which tool is strongest for lightweight setup with chatbot automation and quick human handoff?
Tidio combines live chat with chatbots and a unified inbox, and it uses a visual bot builder for automated responses. It also supports human handoff and agent management in the same workspace so small teams can resolve chats without heavy configuration.
How do Help Scout and Intercom compare for shared inbox collaboration and consistent internal processes?
Help Scout centers chat inside shared inbox workflows with assignment controls, shared inbox views, canned responses, and internal notes. Intercom emphasizes conversation routing and assignment in a unified messaging workflow that preserves thread history across channels.
If your business runs lead-first website chat instead of support-first chat, which option aligns best?
Drift-style Intercom Alternatives focus on sales-oriented chat that captures leads during website visits. Drift supports AI help responses and targeted engagement so messages can trigger routing, forms, or follow-ups based on visitor context.
What are common onboarding steps across these tools to avoid routing mistakes and missed follow-ups?
Most teams start by configuring routing and assignment rules, which Zendesk and LiveChat both support through shared agent workspaces and routing controls. Next they set up SLAs and macros, then validate chat transcripts and notes for auditing, which Freshchat and Help Scout provide in their conversation records.
Tools Reviewed
All tools were independently evaluated for this comparison
Referenced in the comparison table and product reviews above.