Quick Overview
- 1#1: ServiceNow - Comprehensive IT service management platform with advanced change control workflows, risk assessment, AI-driven approvals, and integration across enterprise systems.
- 2#2: Jira Service Management - Agile ITSM solution offering seamless change management integrated with development tools for tracking, approving, and deploying changes.
- 3#3: BMC Helix ITSM - AI-powered service management suite providing predictive change management, automation, and end-to-end visibility for IT operations.
- 4#4: Ivanti Service Manager - Robust ITSM platform with configurable change management processes, CAB workflows, and integration for efficient change handling.
- 5#5: Freshservice - User-friendly IT service desk software featuring intuitive change management with automation, calendars, and impact analysis.
- 6#6: ManageEngine ServiceDesk Plus - Cost-effective ITSM tool with customizable change management modules, approval hierarchies, and CMDB integration.
- 7#7: SysAI d - AI-enhanced ITSM solution delivering streamlined change management with automation, reporting, and virtual agent support.
- 8#8: SolarWinds Service Desk - Scalable service desk platform with change management capabilities including planning, scheduling, and post-implementation reviews.
- 9#9: InvGate Service Desk - Modern ITSM software focused on change management with asset integration, risk scoring, and easy-to-use workflows.
- 10#10: HaloITSM - Cloud-native ITSM platform specializing in change and release management with automation and ITIL-aligned processes.
These tools were chosen based on robust change control features, seamless integration capabilities, user-friendly design, and measurable value, ensuring they align with diverse organizational requirements.
Comparison Table
Change control management software is critical for streamlining organizational processes, and this comparison table breaks down key features, scalability, and user experience across top tools including ServiceNow, Jira Service Management, BMC Helix ITSM, Ivanti Service Manager, Freshservice, and more. Readers will gain insights to match tools with their unique needs, whether for small teams or enterprise-level operations, ensuring efficient and error-free change implementation.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | ServiceNow Comprehensive IT service management platform with advanced change control workflows, risk assessment, AI-driven approvals, and integration across enterprise systems. | enterprise | 9.5/10 | 9.8/10 | 8.2/10 | 8.7/10 |
| 2 | Jira Service Management Agile ITSM solution offering seamless change management integrated with development tools for tracking, approving, and deploying changes. | enterprise | 8.7/10 | 9.2/10 | 7.4/10 | 8.1/10 |
| 3 | BMC Helix ITSM AI-powered service management suite providing predictive change management, automation, and end-to-end visibility for IT operations. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.3/10 |
| 4 | Ivanti Service Manager Robust ITSM platform with configurable change management processes, CAB workflows, and integration for efficient change handling. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 8.0/10 |
| 5 | Freshservice User-friendly IT service desk software featuring intuitive change management with automation, calendars, and impact analysis. | enterprise | 8.3/10 | 8.5/10 | 9.1/10 | 8.0/10 |
| 6 | ManageEngine ServiceDesk Plus Cost-effective ITSM tool with customizable change management modules, approval hierarchies, and CMDB integration. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 8.5/10 |
| 7 | SysAI d AI-enhanced ITSM solution delivering streamlined change management with automation, reporting, and virtual agent support. | enterprise | 8.2/10 | 8.4/10 | 8.6/10 | 8.0/10 |
| 8 | SolarWinds Service Desk Scalable service desk platform with change management capabilities including planning, scheduling, and post-implementation reviews. | enterprise | 7.8/10 | 8.0/10 | 8.2/10 | 7.4/10 |
| 9 | InvGate Service Desk Modern ITSM software focused on change management with asset integration, risk scoring, and easy-to-use workflows. | specialized | 8.2/10 | 8.0/10 | 8.6/10 | 8.7/10 |
| 10 | HaloITSM Cloud-native ITSM platform specializing in change and release management with automation and ITIL-aligned processes. | specialized | 8.1/10 | 8.4/10 | 8.2/10 | 7.7/10 |
Comprehensive IT service management platform with advanced change control workflows, risk assessment, AI-driven approvals, and integration across enterprise systems.
Agile ITSM solution offering seamless change management integrated with development tools for tracking, approving, and deploying changes.
AI-powered service management suite providing predictive change management, automation, and end-to-end visibility for IT operations.
Robust ITSM platform with configurable change management processes, CAB workflows, and integration for efficient change handling.
User-friendly IT service desk software featuring intuitive change management with automation, calendars, and impact analysis.
Cost-effective ITSM tool with customizable change management modules, approval hierarchies, and CMDB integration.
AI-enhanced ITSM solution delivering streamlined change management with automation, reporting, and virtual agent support.
Scalable service desk platform with change management capabilities including planning, scheduling, and post-implementation reviews.
Modern ITSM software focused on change management with asset integration, risk scoring, and easy-to-use workflows.
Cloud-native ITSM platform specializing in change and release management with automation and ITIL-aligned processes.
ServiceNow
enterpriseComprehensive IT service management platform with advanced change control workflows, risk assessment, AI-driven approvals, and integration across enterprise systems.
Native CMDB-powered impact visualization and automated risk assessment
ServiceNow is a comprehensive cloud-based IT Service Management (ITSM) platform renowned for its Change Management module, which automates and orchestrates the entire change lifecycle from request to deployment. It provides tools for risk assessment, impact analysis via CMDB integration, automated approvals, and CAB scheduling to ensure controlled, compliant changes. With AI-driven insights through Now Intelligence, it helps enterprises minimize disruptions and accelerate IT transformations.
Pros
- Enterprise-grade customization and workflow automation via Flow Designer
- Seamless CMDB integration for precise impact and dependency analysis
- AI-powered predictive risk scoring and generative AI for faster decision-making
Cons
- High implementation costs and complexity requiring skilled admins
- Steep learning curve for non-technical users
- Premium pricing may not suit small organizations
Best For
Large enterprises with complex, high-volume IT environments seeking scalable, integrated change control.
Pricing
Subscription-based; ITSM Professional starts at ~$120/user/month, with Change Management add-ons; custom enterprise quotes typically $100K+ annually.
Jira Service Management
enterpriseAgile ITSM solution offering seamless change management integrated with development tools for tracking, approving, and deploying changes.
Assets-powered impact visualization and risk assessment that links changes to your CMDB for proactive decision-making
Jira Service Management, from Atlassian, is a robust IT service management (ITSM) platform built on Jira that specializes in change control management by enabling customizable workflows for the full change lifecycle, including request submission, risk assessment, approvals, scheduling, and post-implementation reviews. It integrates ITIL best practices with features like Change Advisory Board (CAB) support, impact analysis via Assets (CMDB), and automation rules to minimize disruptions. The tool offers advanced reporting, SLAs, and AI-driven insights to ensure compliance and efficiency in enterprise environments.
Pros
- Highly customizable workflows and automation for complex change processes
- Seamless integration with Jira Software, Confluence, and Assets for CMDB-driven impact analysis
- Powerful analytics, SLAs, and Atlassian Intelligence for proactive change management
Cons
- Steep learning curve due to extensive customization options
- Pricing scales quickly for larger teams or advanced features
- Can feel overwhelming for simple change control needs without ITIL expertise
Best For
Mid-to-large IT teams in the Atlassian ecosystem seeking scalable, ITIL-aligned change management with deep integrations.
Pricing
Free for up to 3 agents; Standard at $8.15/agent/month (annual); Premium at $16.15/agent/month; Enterprise custom pricing.
BMC Helix ITSM
enterpriseAI-powered service management suite providing predictive change management, automation, and end-to-end visibility for IT operations.
Cognitive AI for predictive change risk scoring and automated decision recommendations
BMC Helix ITSM is a leading enterprise-grade IT service management platform with robust change management capabilities, automating the full change lifecycle from request assessment to post-implementation review. It leverages AI and machine learning for risk prediction, impact analysis, and automated approvals via its cognitive service management features. The solution integrates seamlessly with a CMDB for accurate dependency mapping and supports complex CAB workflows in large-scale environments.
Pros
- AI-driven risk assessment and predictive analytics for changes
- Deep CMDB integration for precise impact analysis
- Scalable automation and workflows for enterprise-scale deployments
Cons
- Steep learning curve and complex initial setup
- Premium pricing requires significant investment
- Customization can demand specialized expertise
Best For
Large enterprises with complex IT infrastructures needing AI-enhanced change control and governance.
Pricing
Quote-based subscription model; typically $75-$150 per user/month, scaling with modules and deployment size.
Ivanti Service Manager
enterpriseRobust ITSM platform with configurable change management processes, CAB workflows, and integration for efficient change handling.
Policy-based automation engine for dynamic change approvals and implementation orchestration
Ivanti Service Manager is a comprehensive IT service management (ITSM) platform that excels in change control management by providing ITIL-aligned workflows for request assessment, approval, scheduling, and post-implementation reviews. It integrates deeply with a configuration management database (CMDB) for automated impact and risk analysis, helping organizations minimize disruptions. The solution supports both on-premise and cloud deployments, with strong automation features for CAB processes and compliance reporting.
Pros
- ITIL-compliant workflows with risk assessment and CAB support
- Seamless CMDB integration for change impact analysis
- Robust automation and reporting for compliance
Cons
- Complex setup and customization requiring expertise
- Higher pricing unsuitable for small businesses
- User interface feels dated compared to modern SaaS tools
Best For
Mid-to-large enterprises needing integrated ITSM with enterprise-grade change control.
Pricing
Quote-based; cloud editions typically $70-$130 per user/month based on modules and volume.
Freshservice
enterpriseUser-friendly IT service desk software featuring intuitive change management with automation, calendars, and impact analysis.
AI-powered risk scoring and collision detection on the change calendar to proactively identify and mitigate potential issues
Freshservice is a comprehensive IT service management (ITSM) platform that includes a dedicated change management module to handle the full change lifecycle, from request submission to post-implementation review. It supports risk assessment, automated workflows, approvals via a Change Advisory Board (CAB) portal, and collision detection to prevent scheduling conflicts. Integrated with its CMDB and other ITSM processes, it helps IT teams minimize disruptions while ensuring compliance and alignment with business objectives.
Pros
- Intuitive, modern interface that simplifies change planning and approvals
- Strong automation and workflow customization for efficient change processes
- Seamless integrations with CMDB, monitoring tools, and other ITSM modules
Cons
- Advanced reporting and analytics lack depth compared to enterprise leaders
- Customization options can feel limited for highly complex environments
- Higher-tier plans required for full change management capabilities
Best For
Mid-sized IT teams looking for an user-friendly ITSM solution with solid change control features without overwhelming complexity.
Pricing
Starts at $19/agent/month (billed annually) for basic ITSM; change management requires Growth plan ($49/agent/month) or higher.
ManageEngine ServiceDesk Plus
enterpriseCost-effective ITSM tool with customizable change management modules, approval hierarchies, and CMDB integration.
CAB Portal with real-time collaboration and voting for efficient change advisory board decisions
ManageEngine ServiceDesk Plus is a comprehensive IT service management (ITSM) platform with a dedicated change management module that supports the full change lifecycle, from request and planning to approval, implementation, and review. It offers customizable workflows, risk assessment tools, CAB (Change Advisory Board) portals, and integration with a CMDB for impact analysis. Designed for IT teams, it helps minimize disruptions by tracking changes across assets and services while providing detailed reporting and compliance features.
Pros
- Robust customizable workflows and CAB portal for streamlined approvals
- Strong integration with CMDB and asset management for impact visibility
- Comprehensive reporting and analytics for change success tracking
Cons
- Steep learning curve due to extensive feature set
- On-premises deployment requires significant setup effort
- Limited advanced automation compared to specialized change tools
Best For
Mid-sized IT teams in enterprises needing an integrated ITSM solution with solid change management capabilities.
Pricing
Free for up to 5 users; paid cloud/on-premises plans start at ~$10-20 per technician/month, scaling with editions like Professional, Enterprise, and MSP.
SysAI d
enterpriseAI-enhanced ITSM solution delivering streamlined change management with automation, reporting, and virtual agent support.
Dynamic risk and impact analysis with automated scoring to prioritize changes and predict success rates
SysAI d is a comprehensive IT Service Management (ITSM) platform that includes a dedicated Change Management module to handle IT changes efficiently from request to post-implementation review. It supports ITIL-compliant workflows, risk and impact assessments, automated approvals via Change Advisory Board (CAB) functionality, and integration with incident and problem management. The tool emphasizes automation, reporting, and compliance to minimize disruptions and ensure auditable change processes.
Pros
- Robust ITIL-aligned change workflows with CAB support and approvals
- Strong automation and integration with other ITSM modules like incident management
- Comprehensive reporting and analytics for change success tracking
Cons
- Customization options are less flexible than enterprise competitors like ServiceNow
- Mobile accessibility for change management is somewhat limited
- Occasional performance issues reported in large-scale deployments
Best For
Mid-sized IT teams seeking an affordable, user-friendly ITSM solution with solid change control capabilities integrated into broader service management.
Pricing
Quote-based pricing; starts around $10,000 annually for base editions, scaling with users and modules (Express, Professional, Enterprise tiers).
SolarWinds Service Desk
enterpriseScalable service desk platform with change management capabilities including planning, scheduling, and post-implementation reviews.
Integration with SolarWinds network performance monitoring for automated change impact predictions
SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that provides robust change management capabilities as part of its ITIL-aligned suite. It enables IT teams to create change requests, perform risk assessments, route approvals through configurable workflows, and track implementation with post-change reviews to minimize disruptions. Integrated with SolarWinds' monitoring tools, it offers visibility into potential impacts on infrastructure during the change lifecycle.
Pros
- Comprehensive change lifecycle management with risk scoring and CAB support
- Strong integrations with SolarWinds monitoring for impact analysis
- User-friendly interface with customizable workflows and reporting
Cons
- Higher pricing tiers needed for advanced change features
- Limited native automation compared to dedicated CM tools
- Occasional performance issues with large-scale deployments
Best For
Mid-sized IT departments seeking an integrated ITSM solution with reliable change control within a broader service desk platform.
Pricing
Tiered pricing starting at $29/technician/month (Essentials), $59 (Professional), $89 (Enterprise), billed annually with minimum user requirements.
InvGate Service Desk
specializedModern ITSM software focused on change management with asset integration, risk scoring, and easy-to-use workflows.
Visual risk and impact matrix with automated CAB notifications and scheduling
InvGate Service Desk is a comprehensive IT service management (ITSM) platform that includes dedicated change management modules aligned with ITIL best practices. It enables users to handle the full change lifecycle, from request submission and risk assessment to approval workflows, CAB scheduling, and post-implementation reviews. The tool integrates seamlessly with incident, problem, and asset management for a unified approach to IT operations control.
Pros
- Intuitive interface with drag-and-drop workflow customization
- Strong ITIL-compliant change lifecycle management including risk scoring
- Excellent integration with asset and service desk modules for context-aware changes
Cons
- Limited advanced reporting and analytics compared to enterprise leaders
- Fewer third-party integrations than top competitors like ServiceNow
- Scalability challenges for very large enterprises with high-volume changes
Best For
Mid-sized IT teams looking for an affordable, user-friendly ITSM solution with reliable change control capabilities.
Pricing
Quote-based pricing starting around $25/user/month for Professional edition, with tiers up to Enterprise; free trial available.
HaloITSM
specializedCloud-native ITSM platform specializing in change and release management with automation and ITIL-aligned processes.
Visual Change Calendar for scheduling, conflicts detection, and real-time oversight
HaloITSM is a cloud-based IT Service Management (ITSM) platform that offers a dedicated Change Management module aligned with ITIL best practices, enabling organizations to handle change requests from submission through approval, implementation, and review. It features tools for risk assessment, change advisory board (CAB) workflows, scheduling calendars, and post-implementation reviews to minimize disruptions. The software integrates seamlessly with incident, problem, and asset management for a unified ITSM experience.
Pros
- Robust change lifecycle management with customizable workflows and automation
- Strong ITIL compliance and integration with other ITSM processes
- User-friendly interface with mobile access and visual change calendars
Cons
- Pricing can be higher for smaller teams not needing full ITSM suite
- Advanced customization requires some technical expertise
- Reporting features, while good, lack some depth compared to top competitors
Best For
Mid-sized IT departments needing integrated ITSM with reliable change control capabilities.
Pricing
Quote-based pricing starting around $60/user/month for Professional tier; scales with users and modules (Enterprise plans available).
Conclusion
The top 10 tools showcase varying strengths in change control management, with the leading three standing out clearly. ServiceNow leads as the comprehensive choice, offering advanced workflows, AI-driven approvals, and seamless enterprise integration. Close behind are Jira Service Management, ideal for agile and development teams, and BMC Helix ITSM, excelling in predictive capabilities and end-to-end visibility—each tailored to specific organizational needs. Together, they highlight the range of options for effective change management.
Don’t miss out on optimizing your change processes—start with ServiceNow, the top-rated tool, and experience how its robust features simplify even the most complex change management workflows.
Tools Reviewed
All tools were independently evaluated for this comparison