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Automotive ServicesTop 10 Best Cell Phone Repair Shop Software of 2026
Top 10 cell phone repair shop software ranked for shops, covering RepairShopr, Repair-CRM, and MyGadgetRepairs with key tradeoffs.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
RepairShopr is the best fit for a mid-size cell phone repair team that wants work-order control tied to parts with SMS updates across technicians, whereas Clockify is a smarter budget entry if you mainly need technician labor time tracking for estimates rather than full device and inventory management.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
RepairShopr
SMS repair status notifications attached to each work order reduce manual customer check-ins.
Built for fits when mid-size shops need work order control with parts-linked repairs and SMS updates across technicians..
Repair-CRM
Editor pickUnified customer and device history links estimates, technician work, repair status, parts usage, and final payment.
Built for fits when phone repair shops need unified customer, device, technician, and sales records..
MyGadgetRepairs
Editor pickA single repair workspace connects customer records, technician progress, estimates, and collection status.
Built for fits when independent repair shops need shared job tracking and customer updates without complex deployment..
Related reading
Comparison Table
RepairShopr
vertical specialistTicketing and POS software built for cell phone and electronics repair shops.
SMS repair status notifications attached to each work order reduce manual customer check-ins.
Device intake flows link customer records, device identifiers, and repair jobs into one work order history. Work orders can record diagnostic outcomes, device condition grading, technician assignment, and repair status updates that staff can follow day to day. Labor time tracking and estimate approval workflows help connect technician work to customer authorization and final pickup.
A tradeoff is that deeper accounting and point-of-sale syncing depend on external integrations rather than a built-in ledger or register model. RepairShopr fits shops that want consistent work order control and parts linkage across multiple technicians, especially when SMS status notifications reduce manual call workload.
- +Work order timeline centralizes intake, diagnostics, and status changes
- +Parts used per repair ties inventory actions to specific jobs
- +SMS status notifications reduce follow-up calls for common updates
- +Repair data export supports reporting and reconciliation workflows
- –Accounting and POS alignment require external integration work
- –Multi-location inventory and bin location control may need process discipline
- –Device lock and data-wipe verification steps need manual policy setup
- –Reporting customization can be limited versus bespoke BI builds
Independent phone repair owner
Track diagnostics and customer approvals
Fewer missed approvals
Shop operations manager
Coordinate multi-technician throughput
Clearer daily handoffs
Show 2 more scenarios
Inventory lead
Manage parts receiving and usage
Lower parts mismatch
Parts cataloging links to each repair so consumption and reordering stay job-referenced.
Service desk staff
Reduce outbound customer calls
Fewer status inquiries
SMS notifications send milestone updates tied to work order progress.
Best for: Fits when mid-size shops need work order control with parts-linked repairs and SMS updates across technicians.
Repair-CRM
vertical specialistCRM and ticketing system designed for cell phone repair stores.
Unified customer and device history links estimates, technician work, repair status, parts usage, and final payment.
Repair-CRM gives shop staff a single record for the customer, device, reported fault, assigned technician, repair status, parts used, and final charge. Staff can create estimates, update repair stages, contact customers, and retain service history without moving between separate systems. The structure suits shops that need consistent intake and handoff procedures across several technicians.
The tradeoff is that advanced integration governance and custom reporting are less visible than the core repair workflow. A busy independent shop can use Repair-CRM to coordinate intake, diagnosis, customer approval, and collection from one operational record.
- +Connects customer history with device records and repair progress
- +Supports IMEI capture during device intake
- +Combines repair operations with sales and payment records
- +Provides technician assignment and customer status communication
- –Public API documentation is not prominent in core product materials
- –Custom reporting appears less flexible than built-in operational reports
- –Multi-location administration may require additional configuration
- –Advanced automation coverage is less apparent than core repair workflows
Independent repair shops
Managing daily phone repairs
Fewer disconnected work records
Multi-technician workshops
Coordinating repair handoffs
Clearer technician accountability
Show 1 more scenario
Retail repair counters
Combining sales and service
More complete customer records
Counter staff can connect customer purchases, repair activity, estimates, and completed payments within one customer history.
Best for: Fits when phone repair shops need unified customer, device, technician, and sales records.
MyGadgetRepairs
vertical specialistSaaS platform for cell phone repair shops with CRM, ticketing, and inventory.
A single repair workspace connects customer records, technician progress, estimates, and collection status.
MyGadgetRepairs gives shop staff a central record for device details, customer information, repair notes, status changes, and charges. Staff can manage parts, assign work, record diagnostic findings, and communicate progress without maintaining separate spreadsheets. The workflow fits single-location shops that need consistent handoffs between reception and technicians.
The main tradeoff is limited evidence of an open API, advanced role controls, or deep third-party integration coverage. MyGadgetRepairs fits a busy storefront handling phones, tablets, and small electronics where staff need faster status updates and clearer job ownership.
- +Repair-focused workflow covers intake, progress tracking, estimates, and collection.
- +Central customer records reduce repeated entry across repair jobs.
- +Parts inventory supports clearer stock visibility during technician work.
- +SMS status notifications reduce manual customer follow-up calls.
- –Public documentation provides limited detail about API access and integration depth.
- –Advanced RBAC and audit-log controls are not clearly documented.
- –Multi-location governance may require additional configuration for larger operators.
- –Reporting depth may not match enterprise repair networks.
Independent repair shops
Managing daily phone repairs
Clearer job ownership
Multi-technician storefronts
Coordinating counter and workshop tasks
Fewer handoff errors
Show 1 more scenario
Small electronics retailers
Adding repair services
More consistent service
Customer records, estimates, invoices, and progress messages support repair operations alongside retail activity.
Best for: Fits when independent repair shops need shared job tracking and customer updates without complex deployment.
Fixably
vertical specialistRepair shop platform with ticketing, inventory, and customer communication tools.
Single repair job records keep device intake details, parts usage, and technician labor linked through every status step.
Fixably targets cell phone repair shop workflows with repair ticketing, device intake, and work order management. It centers on device and job records that carry status through diagnosis, repair, and completion, which reduces the need to re-enter information.
Core operations include technician assignment, labor time tracking, and parts tracking tied to each repair job. For shop owners that need data portability, Fixably supports repair data export and API integration so systems can pull device and work order information.
- +Work order status flows connect intake, repair, and completion in one job record.
- +Parts tracking ties used components to a specific repair instead of a shared list.
- +Technician assignment and labor time tracking stay attached to the job.
- +API integration and repair data export help connect other systems.
- –Multi-location inventory controls are limited compared with enterprises managing multiple stores.
- –RMA processing workflows are not as granular as specialized warranty modules.
- –Complex purchase order receiving and barcode-driven receiving may require add-on work.
- –SMS status notifications coverage can lag behind shops needing every status event.
Best for: Fits when repair shops need end-to-end work order tracking with parts and labor on each device job.
RepairRabbit
vertical specialistRepair shop management software covering ticketing, POS, and inventory.
Job-linked parts tracking ties each component install to a specific work order from intake to completion.
RepairRabbit manages cell phone repair work orders from device intake through repair status updates and handoff to technicians. It tracks device identity details like IMEI or serial number along with condition notes and labor time, then connects those records to customer-facing estimates and approvals.
Inventory support covers parts cataloging and parts usage tied to specific jobs, which helps shops reconcile what was installed versus what was received. Admin tools support multi-user operations with role-based permissions and audit trails for key changes.
- +Work order flow connects intake, diagnostics, and completion into one job record
- +IMEI and serial number capture supports identity and mismatch checks during intake
- +Parts usage is tied to specific jobs to improve installed-versus-received reconciliation
- +Role-based permissions and change audit trails support multi-technician shops
- –Inventory setup requires disciplined bin or location mapping for multi-location teams
- –Export formats for repair data can be limited for custom accounting workflows
- –Automation options are narrower than shops needing multi-step, event-driven alerts
- –Barcode scanning and receipt printing require add-on integrations to match full POS workflows
Best for: Fits when repair shops need identity-linked work orders and job-level parts tracking across a small team.
Clockify
SMBTime tracking and reporting tool adaptable to repair shop workflows.
Technician time entries can be grouped and reported by project and user for labor allocation without building a repair desk database.
Clockify is a time-tracking tool that can support cell phone repair work order labor tracking without switching to a full repair desk system. Repair shops can use it to capture technician time against repair jobs, then export time reports for internal costing and reconciliation.
The main distinctiveness for repair workflows is how fast teams can start recording labor time and keep it consistent across locations using project and user-level organization. Clockify remains weaker for device intake specifics like IMEI capture, device condition grading, and inventory bin location management.
- +Quick setup for technician labor time capture tied to projects or tasks
- +Exports time records for repair costing and internal reporting
- +Flexible reporting by user, date range, and project to audit labor allocation
- +Works across multiple locations when jobs are separated by projects
- –No native device intake fields for IMEI capture and device lock checks
- –Limited support for parts inventory with bin locations and compatibility rules
- –Work order status tracking and RMA workflows require external tooling
- –API and automation are not repair-desk-grade for barcode scanning flows
Best for: Fits when shops need technician labor time tracking for repairs and estimates, not full device and parts management.
RepairDesk
vertical specialistRepairDesk provides point-of-sale, repair tracking, inventory, and customer management for repair shops.
Parts receiving and job-linked parts lists tie procurement to repair tickets to reduce wrong-part replacements.
RepairDesk centers cell phone repair work order management on device intake details, technician assignment, and repair status tracking in one workflow. It connects repair operations to inventory handling with parts lists, parts compatibility checks, and bin-location style receiving so technicians can pick the right components.
The system supports customer and job communication via automated status updates and receipts tied to specific work orders. RepairDesk also provides repair data export and API integration options for point-of-sale and back-office syncing.
- +Work order workflow keeps intake, diagnostics, and repair statuses in one record
- +Parts purchasing and allocation reduce mismatches between ordered items and jobs
- +Barcode-ready intake fields help standardize device capture across technicians
- +API integration supports syncing repairs with other operational systems
- –Multi-location inventory setup requires careful mapping of parts and locations
- –IMEI capture and lock-check steps need consistent staff discipline
- –Some diagnostic workflow branching can feel constrained for specialized processes
- –Exported repair data often needs formatting work before accounting use
Best for: Fits when mid-size repair teams need controlled work order flow and inventory-backed parts allocation.
RepairHub Global
vertical specialistAll-in-one mobile phone repair shop management platform with online bookings, workshop board, and warranty tracking.
Device-level work orders combine repair estimate approvals with status transitions, keeping changes traceable to a single intake record.
RepairHub Global is designed for cell phone repair shops that need work order management from device intake through repair status updates. The system centers on work orders with technician assignment, repair estimates, and customer approval tracking tied to specific devices.
Inventory workflows support parts handling, including tracking quantities and managing parts needed for each repair job. Multi-location operations are supported through configuration of store-level operations and operational record segregation.
- +Work-order workflow links device intake to technician assignment and repair status tracking.
- +Repair estimates and approval steps are tied to the same device record.
- +Parts inventory is connected to repair jobs for faster parts selection during check-in.
- +Multi-location configuration keeps operational records separated by store.
- –API and integration documentation visibility is limited compared with enterprise repair suite options.
- –Advanced governance like granular RBAC and audit logs is not clearly surfaced in the core UI.
- –Barcode scanning and thermal receipt printing depend on add-on setup rather than default flows.
- –Complex warranty and RMA edge cases can require manual process alignment across teams.
Best for: Fits when multi-technician repair shops need structured work orders and parts tracking across stores.
Procell Repair POS
vertical specialistPhone repair shop operating system with POS, live parts catalog, AI assistant, and customer portal on Clover and web.
Bin-aware parts receiving connected to work orders so technicians can pick compatible parts during the repair cycle.
Procell Repair POS manages cell phone repair workflows from device intake through repair status tracking and customer approval. It combines work order management with inventory controls for parts, including purchase order receiving and device-to-parts assignment during repairs.
The system supports technician assignment and labor time tracking tied to each work order, which helps keep estimates and final invoices consistent. Barcode scanning and thermal receipt printing cover the shop floor from check-in to handoff documents.
- +Repair work orders link labor time to each estimate and approval step
- +Parts inventory includes bin-level tracking and purchase order receiving
- +Barcode scanning speeds intake and parts selection during diagnosis
- +Thermal receipt printing supports daily customer documentation
- –Multi-location inventory requires careful configuration to avoid cross-store mixing
- –External accounting sync depends on available integration options for each workflow
- –Warranty and RMA flows can require extra steps beyond basic repairs
- –API integration depth is limited if advanced provisioning and automation are required
Best for: Fits when repair shops need end-to-end work order control plus parts inventory and fast on-counter scanning.
RepairFlow
vertical specialistCloud-synced repair shop software covering repair management, inventory, POS, CRM, trade-in, and analytics.
Ticket-to-completion repair status tracking that links IMEI and serial numbers to each work order.
RepairFlow is cell phone repair shop software that centers repair tickets and technician work orders from device intake to completion. It tracks device details such as IMEI and serial numbers, keeps repair status visible across the shop, and ties labor entries to each work order.
Inventory controls support parts stock and bin-like location workflows, which helps during receiving and allocation for repairs. The system also generates customer-facing updates and maintains repair data exports for operational reporting.
- +End-to-end work order flow from intake to completion with repair status tracking
- +IMEI and serial number fields improve device traceability per ticket
- +Parts inventory and location-aware stock handling supports faster parts allocation
- +Exportable repair records support reporting and operational reconciliation
- –Multi-location inventory workflows can require extra process discipline
- –Complex diagnostic branching needs careful workflow setup per shop policy
- –Advanced accounting and POS integrations are not the focus of core workflows
- –Role-based controls and audit logging depth are limited for strict governance
Best for: Fits when a single or small multi-tech shop needs ticket-first repair tracking and parts allocation without custom development.
Conclusion
After evaluating 10 automotive services, RepairShopr stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right cell phone repair shop software
Cell phone repair shop software centralizes device intake, repair status tracking, and job-linked parts usage so shops can control work order throughput from diagnosis to completion. This guide covers RepairShopr, Repair-CRM, MyGadgetRepairs, Fixably, RepairRabbit, Clockify, RepairDesk, RepairHub Global, Procell Repair POS, and RepairFlow.
The strongest picks in this set connect work order timelines to parts-linked actions and technician progress, while tools like RepairShopr add SMS repair status notifications to reduce manual customer check-ins. Other entries such as Repair-CRM and MyGadgetRepairs focus on unifying customer and device histories inside the repair workspace.
Work order and device intake software for phone repairs with parts tracking and repair status control
Cell phone repair shop software manages repair tickets from device intake through diagnostics, estimates, customer approvals, and status transitions tied to a single work order. It also records parts used per repair and tracks component install history through completion, with tools like Fixably and RepairDesk keeping parts tied to each job record.
Several options also strengthen device traceability by capturing IMEI and serial number fields at intake, and RepairRabbit adds job-linked parts tracking alongside IMEI and serial number capture to support mismatch checks. RepairShopr further adds SMS repair status notifications attached to each work order, while RepairHub Global ties repair estimate approvals and status transitions to the same device-level record.
Work order control, repair traceability, and parts-to-job linkage
Cell phone repair shop software has to keep the work order timeline as the single source of truth from device intake through diagnostics, estimate, customer approval, and completion. These capabilities matter because technicians need one record for status transitions, and service desks need one place to verify what changed and when.
Job-linked parts tracking from intake to completion
Fixably and RepairRabbit both record parts used inside the repair job record so components installed on a work order stay tied to that device. RepairShopr also links parts used per repair to specific jobs to prevent inventory actions from floating at a generic list level.
Device identity capture with IMEI and serial number fields
Repair-CRM supports IMEI capture during device intake so the device record can connect to estimates, technician work, and repair status. RepairRabbit and RepairFlow both add IMEI and serial number fields to improve device traceability per ticket.
Repair status updates delivered to customers per work order
RepairShopr attaches SMS repair status notifications to each work order to reduce manual customer check-ins. RepairHub Global focuses on device-level work orders with estimate approvals tied to status transitions, which helps staff keep customer communication aligned to traceable changes.
Unified customer, device, and technician history inside one workspace
Repair-CRM links customer history to device records and shows estimates, technician work, repair status, parts usage, and final payment in one system view. MyGadgetRepairs centers a single repair workspace that connects customer records, technician progress, estimates, and collection status in one job flow.
RMA and warranty repair workflow granularity
Fixably covers end-to-end work order tracking with parts and labor linked through every status step, but its RMA processing is not as granular as specialized warranty modules. RepairShopr keeps work order timeline centralization across intake, diagnostics, and status changes, which helps standard repair and warranty flows stay consistent even when RMA complexity grows.
Multi-location inventory controls with bin mapping
Procell Repair POS adds bin-aware parts receiving tied to work orders so technicians can pick compatible parts using on-counter scanning. RepairDesk and RepairShopr support parts allocation that can extend across multiple stores, but multi-location inventory setup requires careful bin or location mapping for reliable results.
Choose by workflow depth, integration surface, and operational governance
The first fork should separate tools that run a complete repair workspace from tools that focus on labor tracking without device intake and parts governance. Clockify tracks technician time entries by project and user for labor allocation but lacks native device intake fields for IMEI capture and device lock checks, so it cannot anchor a repair desk workflow on its own.
Decide whether device intake data must be native
If IMEI and serial number fields at intake are required for every job, prioritize RepairRabbit, RepairFlow, Repair-CRM, or RepairShopr since those entries connect identity fields to ticket traceability. If the shop only needs technician labor allocation, Clockify can track time by projects and users even without IMEI or device lock check fields.
Match parts linkage to actual picking and receiving behavior
If technicians pick parts during the repair cycle, Procell Repair POS and RepairDesk both tie receiving and job-linked parts lists to work orders so wrong-part replacements are reduced. If the shop needs parts used per repair to drive inventory movements, RepairShopr and Fixably focus on parts tracking embedded in each job record rather than a shared parts list.
Verify multi-location and bin mapping requirements early
If multiple stores share inventory pools, choose tools that explicitly manage bin-level or location-aware parts receiving such as Procell Repair POS and manage careful mapping workflows in RepairDesk. If multi-location control is a secondary priority, RepairShopr can still serve as a central work order timeline, but bin location control may require process discipline.
Select based on how repairs communicate status to customers
If automated customer updates are a core requirement, RepairShopr provides SMS repair status notifications attached to each work order. If communication is handled internally and the priority is traceable approvals and status transitions, RepairHub Global ties repair estimate approvals and status transitions to the same device-level record.
Check automation and API surface against integration targets
If the shop must connect repair data to accounting or point-of-sale systems, RepairShopr requires external integration work because accounting and POS alignment is not native. If an integration plan relies on clear API documentation and custom reporting, Repair-CRM and RepairHub Global both show limited documentation visibility in core materials, so operational reliance on external automation needs verification.
Evaluate governance controls for technician access and audit needs
If granular RBAC and audit log controls are required, MyGadgetRepairs shows advanced RBAC and audit-log controls are not clearly documented. If the shop primarily needs role-based operational separation without formal governance visibility, RepairShopr and RepairDesk focus on work order and parts allocation flow consistency rather than advertising governance depth.
Which shops benefit from repair desk workflow and job-linked inventory
Shops need software that keeps repair status transitions traceable to a single intake record while recording what parts were actually installed. The best fit depends on whether identity capture at intake, multi-location inventory control, and customer status notifications drive daily operations.
Mid-size shops running multiple technicians per work queue
RepairShopr supports a work order timeline that centralizes intake, diagnostics, and status changes and ties parts used per repair to specific jobs across technicians. RepairHub Global also links device intake to technician assignment and keeps estimate approvals traceable to a single device record.
Shops that require IMEI and serial number mismatch checks during intake
Repair-CRM captures IMEI during device intake and connects device history to estimates, technician work, repair status, parts usage, and final payment. RepairRabbit and RepairFlow add IMEI and serial number fields tied to job-level work orders for identity checks and traceability.
Independent repair shops that want one workspace per repair
MyGadgetRepairs provides a single repair workspace that connects customer records, technician progress, estimates, and collection status to reduce repeated data entry. Fixably also records intake details, parts usage, and technician labor in a single job record that flows through status steps.
Multi-location operations that require bin-aware receiving and fast picking
Procell Repair POS provides bin-aware parts receiving connected to work orders so technicians can pick compatible parts with on-counter scanning. RepairDesk and RepairShopr can support multi-location setups, but inventory setup and bin location control need disciplined mapping to avoid cross-store mixing.
Shops focused on labor cost allocation rather than full repair desk management
Clockify groups technician time entries by project and user for labor allocation and exports time records for repair costing. Clockify does not provide native device intake fields for IMEI capture and device lock checks, so it fits shops that keep repair desk tracking in another system.
Common implementation pitfalls in repair ticketing and inventory linkage
Many failures come from trying to run repair workflows without making identity, status transitions, and parts usage share a single work order record. Another common failure is treating multi-location inventory as a configuration checkbox rather than a process tied to bins, receiving, and technician picking.
Choosing labor-time tracking without native device identity capture
Clockify can cover technician time entries by project and user, but it lacks native device intake fields for IMEI capture and device lock checks. Repairs that require identity traceability during intake should use tools like Repair-CRM, RepairRabbit, or RepairFlow where IMEI and serial number fields are part of the ticket flow.
Letting inventory updates float away from the actual job record
RepairShopr and Fixably tie parts used to each repair so inventory actions map to what was installed on a specific work order. Shops that rely on shared parts lists instead of job-linked parts tracking will struggle to reconcile wrong-part replacements and audit installed components to the correct device.
Underestimating multi-location bin mapping and staff discipline
RepairRabbit and RepairDesk both require inventory setup with disciplined bin or location mapping for multi-location teams. Multi-location inventory controls in RepairShopr and RepairDesk also need process discipline to avoid incorrect parts attribution across stores.
Assuming POS and accounting alignment is built into the repair workflow
RepairShopr centralizes work orders and parts-linked actions, but accounting and POS alignment requires external integration work. Repair-CRM and RepairHub Global also show limited integration documentation visibility, so accounting sync plans need validation before relying on automation for financial records.
Overrelying on undocumented governance controls for audits and technician access
MyGadgetRepairs does not clearly document advanced RBAC and audit-log controls in core materials. Shops that need formal governance should test how access controls and audit exports work during onboarding rather than assuming they exist.
How We Selected and Ranked These Tools
We evaluated RepairShopr, Repair-CRM, MyGadgetRepairs, Fixably, RepairRabbit, Clockify, RepairDesk, RepairHub Global, Procell Repair POS, and RepairFlow by matching repair-ticket workflow depth to how each tool ties intake, status transitions, and job-linked parts tracking. Features accounted for 40% of the score, including SMS repair status notifications in RepairShopr and job-linked parts tracking across Fixably and RepairRabbit.
Ease and value each accounted for 30% of the score, with RepairShopr scoring highest overall because its work order timeline centralizes intake, diagnostics, and status changes while parts used per repair stays tied to specific jobs and technicians. RepairShopr also ranked highest for practical throughput because the tool reduces manual customer check-ins using SMS status notifications attached to each work order.
Frequently Asked Questions About cell phone repair shop software
How does repair ticketing stay consistent from device intake to completion across RepairShopr and RepairFlow?
Which tools include job-linked parts tracking, and how does that affect wrong-part installs?
What breaks if a shop needs inventory bin location receiving, but the system only supports parts cataloging?
How do API integrations and data exports support back-office syncing in Fixably and RepairDesk?
When should a shop prioritize customer and payment record linkage using Repair-CRM instead of ticket-first tools?
How do SMS status notifications reduce manual follow-ups, and where do they attach in RepairShopr and MyGadgetRepairs?
Which systems support role-based permissions with audit trails for admin actions?
How do barcode scanning and receipt printing change the counter workflow in Procell Repair POS compared with tools that skip shop-floor printing?
Where does multi-location support fall short in single-location centered setups, and how does RepairHub Global address it?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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