Quick Overview
- 1#1: Otter.ai - Provides real-time AI transcription, speaker identification, and searchable notes for phone calls, Zoom meetings, and other virtual calls.
- 2#2: Fireflies.ai - Automatically transcribes, summarizes, and analyzes calls and meetings with integrations for CRM and collaboration tools.
- 3#3: Fathom - Offers free, instant transcription, highlights, and summaries for Zoom, Google Meet, and Microsoft Teams calls.
- 4#4: Gong - Delivers enterprise-grade conversation intelligence with precise call transcription, analytics, and coaching insights for sales teams.
- 5#5: MeetGeek - AI-powered meeting assistant that records, transcribes, and generates action items from video and audio calls.
- 6#6: Grain - Captures, transcribes, and clips key moments from sales calls and meetings for easy sharing and analysis.
- 7#7: tl;dv - Automatically transcribes and summarizes video calls on Zoom, Meet, and Teams with AI-generated insights.
- 8#8: Avoma - Provides AI meeting assistant with transcription, conversation analytics, and CRM integration for business calls.
- 9#9: Descript - Transforms audio and video calls into editable text transcripts with overdub and collaborative editing features.
- 10#10: Sonix - Fast AI transcription service for uploading and converting call recordings into accurate, searchable text.
Tools were selected based on transcription precision, feature depth (including real-time capabilities, integration potential, and analytic tools), user experience, and overall value, ensuring a balanced mix of reliability and adaptability for varied use cases.
Comparison Table
Call transcription software is a critical tool for businesses and professionals seeking to efficiently capture, analyze, and organize conversations from calls, meetings, or interviews. This comparison table features tools like Otter.ai, Fireflies.ai, Fathom, Gong, MeetGeek, and more, examining their key features, pricing, and best-use cases to help readers understand their strengths and limitations. By exploring these options, users can identify the right solution to streamline workflows, enhance productivity, or gain actionable insights from every interaction.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Otter.ai Provides real-time AI transcription, speaker identification, and searchable notes for phone calls, Zoom meetings, and other virtual calls. | specialized | 9.4/10 | 9.6/10 | 9.2/10 | 8.9/10 |
| 2 | Fireflies.ai Automatically transcribes, summarizes, and analyzes calls and meetings with integrations for CRM and collaboration tools. | specialized | 9.1/10 | 9.4/10 | 9.3/10 | 8.7/10 |
| 3 | Fathom Offers free, instant transcription, highlights, and summaries for Zoom, Google Meet, and Microsoft Teams calls. | specialized | 9.2/10 | 9.4/10 | 9.8/10 | 9.7/10 |
| 4 | Gong Delivers enterprise-grade conversation intelligence with precise call transcription, analytics, and coaching insights for sales teams. | enterprise | 8.7/10 | 9.3/10 | 8.1/10 | 7.6/10 |
| 5 | MeetGeek AI-powered meeting assistant that records, transcribes, and generates action items from video and audio calls. | specialized | 8.2/10 | 8.5/10 | 9.0/10 | 7.8/10 |
| 6 | Grain Captures, transcribes, and clips key moments from sales calls and meetings for easy sharing and analysis. | specialized | 8.2/10 | 8.7/10 | 9.1/10 | 7.6/10 |
| 7 | tl;dv Automatically transcribes and summarizes video calls on Zoom, Meet, and Teams with AI-generated insights. | specialized | 8.4/10 | 8.8/10 | 9.2/10 | 7.8/10 |
| 8 | Avoma Provides AI meeting assistant with transcription, conversation analytics, and CRM integration for business calls. | enterprise | 8.4/10 | 9.2/10 | 8.6/10 | 7.8/10 |
| 9 | Descript Transforms audio and video calls into editable text transcripts with overdub and collaborative editing features. | creative_suite | 8.7/10 | 9.2/10 | 9.0/10 | 8.0/10 |
| 10 | Sonix Fast AI transcription service for uploading and converting call recordings into accurate, searchable text. | specialized | 8.1/10 | 8.4/10 | 9.2/10 | 7.3/10 |
Provides real-time AI transcription, speaker identification, and searchable notes for phone calls, Zoom meetings, and other virtual calls.
Automatically transcribes, summarizes, and analyzes calls and meetings with integrations for CRM and collaboration tools.
Offers free, instant transcription, highlights, and summaries for Zoom, Google Meet, and Microsoft Teams calls.
Delivers enterprise-grade conversation intelligence with precise call transcription, analytics, and coaching insights for sales teams.
AI-powered meeting assistant that records, transcribes, and generates action items from video and audio calls.
Captures, transcribes, and clips key moments from sales calls and meetings for easy sharing and analysis.
Automatically transcribes and summarizes video calls on Zoom, Meet, and Teams with AI-generated insights.
Provides AI meeting assistant with transcription, conversation analytics, and CRM integration for business calls.
Transforms audio and video calls into editable text transcripts with overdub and collaborative editing features.
Fast AI transcription service for uploading and converting call recordings into accurate, searchable text.
Otter.ai
specializedProvides real-time AI transcription, speaker identification, and searchable notes for phone calls, Zoom meetings, and other virtual calls.
OtterPilot AI assistant that auto-joins calls to transcribe, summarize, and capture slides in real-time
Otter.ai is an AI-powered transcription platform specializing in real-time and post-call transcription for phone calls, meetings, and interviews. It offers speaker identification, searchable transcripts, automated summaries, and action item extraction to streamline call documentation. Seamless integrations with Zoom, Google Meet, Microsoft Teams, and calendar apps make it ideal for capturing and analyzing call content effortlessly.
Pros
- Exceptional real-time transcription accuracy with speaker diarization
- AI-powered summaries, keywords, and action items for quick insights
- Robust integrations with call platforms and CRMs like Salesforce
Cons
- Transcription accuracy drops with heavy accents or background noise
- Free plan limits transcription minutes and lacks advanced features
- Enterprise-level customization requires custom pricing
Best For
Sales teams, customer support, and remote professionals who need accurate, searchable transcripts from high-volume calls and meetings.
Pricing
Free plan (300 min/month); Pro $10/user/month (1200 min); Business $20/user/month (6000 min); Enterprise custom.
Fireflies.ai
specializedAutomatically transcribes, summarizes, and analyzes calls and meetings with integrations for CRM and collaboration tools.
AI-powered 'AskFred' query tool that lets users search and ask natural language questions about meeting content for instant insights
Fireflies.ai is an AI-powered meeting assistant that automatically records, transcribes, and summarizes virtual calls and meetings on platforms like Zoom, Google Meet, Microsoft Teams, and Webex. It offers searchable transcripts with speaker identification, topic tracking, and AI-generated insights such as action items, key moments, and sentiment analysis. The tool integrates seamlessly with calendars, CRMs, and productivity apps to streamline workflows for teams.
Pros
- Excellent integrations with major video conferencing and productivity tools
- High transcription accuracy with speaker diarization and real-time processing
- Advanced AI features like auto-summaries, action items, and searchable analytics
Cons
- Transcription accuracy drops with heavy accents, background noise, or technical jargon
- Free plan has limited storage and meeting duration restrictions
- Data privacy concerns due to cloud-based storage and third-party integrations
Best For
Sales teams, managers, and remote professionals who hold frequent virtual meetings and need automated transcription, summaries, and insights to boost productivity.
Pricing
Free plan with 800 minutes storage; Pro at $10/user/month; Business at $19/user/month; Enterprise custom (billed annually).
Fathom
specializedOffers free, instant transcription, highlights, and summaries for Zoom, Google Meet, and Microsoft Teams calls.
Near-instant AI summaries and highlights available seconds after meetings end
Fathom (fathom.video) is an AI-powered meeting assistant designed for video calls, providing automatic transcription, summaries, and highlights for Zoom, Google Meet, and Microsoft Teams meetings. It delivers searchable transcripts with speaker identification, AI-generated summaries, key moments, and action items shortly after calls end. The tool emphasizes simplicity via a browser extension, making it accessible for quick post-meeting insights without complex setups.
Pros
- Lightning-fast transcription and summaries ready in seconds
- Generous free plan with unlimited personal use
- Intuitive browser-based interface with seamless video platform integrations
Cons
- Limited to video conferencing (no support for phone or audio-only calls)
- No real-time live transcription during meetings
- Team collaboration features locked behind Pro plan
Best For
Individuals and small teams who conduct frequent video meetings and need instant, accurate transcriptions and summaries at no cost.
Pricing
Free for unlimited personal use; Pro at $19/user/month (annual) for teams; Enterprise custom.
Gong
enterpriseDelivers enterprise-grade conversation intelligence with precise call transcription, analytics, and coaching insights for sales teams.
Revenue Intelligence engine that scores deals and predicts outcomes based on call content
Gong is a revenue intelligence platform specializing in conversation analytics, automatically recording, transcribing, and analyzing sales calls and meetings with high accuracy. It leverages AI to extract insights such as deal risks, competitor mentions, and coaching opportunities, integrating seamlessly with CRMs like Salesforce. Beyond basic transcription, it empowers sales teams with data-driven strategies to improve performance and forecasting.
Pros
- Exceptional transcription accuracy with speaker diarization and sentiment analysis
- Powerful AI insights for deal forecasting and sales coaching
- Deep integrations with CRM and collaboration tools like Slack
Cons
- High cost makes it less accessible for small teams
- Steep learning curve for advanced analytics features
- Enterprise-focused with limited customization for non-sales use cases
Best For
Enterprise sales and revenue teams needing comprehensive conversation intelligence beyond simple transcription.
Pricing
Custom enterprise pricing, typically starting at $100-150 per user/month (billed annually); quote-based.
MeetGeek
specializedAI-powered meeting assistant that records, transcribes, and generates action items from video and audio calls.
Automatic calendar integration that joins and records meetings without manual setup
MeetGeek is an AI-powered meeting assistant that automatically records, transcribes, and summarizes video calls and meetings on platforms like Zoom, Google Meet, Microsoft Teams, and more. It provides accurate transcripts with speaker identification, AI-generated summaries, action items, and searchable highlights to streamline post-meeting workflows. While strong for collaborative calls, it focuses primarily on scheduled meetings rather than ad-hoc phone calls.
Pros
- Seamless integrations with major meeting platforms and calendars for automatic joining
- AI-driven summaries, action items, and speaker identification for efficient transcription review
- Multi-language support and searchable transcripts enhance accessibility
Cons
- Limited support for traditional phone calls outside of meeting apps
- Advanced features like custom templates require higher-tier plans
- Transcription accuracy can dip in noisy environments or with heavy accents
Best For
Remote teams and sales professionals who conduct frequent video meetings and need automated notes and follow-ups.
Pricing
Free plan available; Pro at $15/user/month (billed annually), Business at $29/user/month, Enterprise custom.
Grain
specializedCaptures, transcribes, and clips key moments from sales calls and meetings for easy sharing and analysis.
AI-driven 'key moments' detection that automatically flags critical sales signals like pricing discussions or next steps
Grain is an AI-powered meeting intelligence platform that specializes in transcribing, summarizing, and analyzing sales calls and meetings from tools like Zoom, Google Meet, and Microsoft Teams. It provides accurate transcriptions with speaker identification, automatically highlights key moments such as objections or competitor mentions, and enables easy creation of shareable video clips. Users can query transcripts via AI chat and integrate insights directly into CRMs like Salesforce and HubSpot.
Pros
- Seamless browser extension for instant recording and transcription
- Powerful AI highlights and summaries tailored for sales insights
- Strong CRM integrations for actionable follow-ups
Cons
- Limited free plan (10 transcripts/month)
- Primarily optimized for English with fewer multilingual options
- Pricing scales quickly for larger teams
Best For
Sales and revenue teams seeking to capture, analyze, and share insights from customer calls efficiently.
Pricing
Free plan (limited to 10 transcripts/month); Pro at $19/user/month or $15/user/month annually; Business/Enterprise custom pricing.
tl;dv
specializedAutomatically transcribes and summarizes video calls on Zoom, Meet, and Teams with AI-generated insights.
AI 'Ask tl;dv' for natural language queries on transcripts to instantly find answers, quotes, or insights without rewatching recordings
tl;dv (tldv.io) is an AI-powered meeting assistant that automatically records, transcribes, and summarizes video calls on platforms like Zoom, Google Meet, Microsoft Teams, and more. It offers high-accuracy transcription with speaker identification, multi-language support (30+ languages), and generates actionable insights such as summaries, highlights, and action items. Users can search transcripts, create shareable clips, and integrate with tools like Slack and Notion for enhanced collaboration.
Pros
- Exceptional transcription accuracy with speaker diarization and 30+ language support
- AI-driven summaries, highlights, and queryable insights for quick post-call reviews
- Seamless one-click integration with major video conferencing tools and calendars
Cons
- Primarily optimized for video meetings rather than traditional phone calls
- Advanced AI features and unlimited storage locked behind paid plans
- Pricing can add up for larger teams without custom enterprise discounts
Best For
Remote teams, sales reps, and managers who hold frequent video calls and need automated transcripts and insights to streamline follow-ups.
Pricing
Free plan with 5 meetings/month; Pro at $39/user/month (billed annually); Business and Enterprise custom pricing.
Avoma
enterpriseProvides AI meeting assistant with transcription, conversation analytics, and CRM integration for business calls.
AI Sales Coach that analyzes conversations for talk-to-listen ratios, objection handling, and personalized improvement tips
Avoma is an AI-powered meeting intelligence platform that provides real-time call transcription, automated summaries, action item extraction, and conversation analytics tailored for sales and revenue teams. It integrates with popular video conferencing tools like Zoom and Google Meet, as well as CRMs such as Salesforce and HubSpot. Beyond basic transcription, Avoma offers speaker identification, key moment highlighting, and coaching insights to drive better sales outcomes.
Pros
- Highly accurate transcription with speaker diarization and real-time processing
- Sales-focused AI insights including sentiment analysis and coaching recommendations
- Seamless integrations with CRMs and meeting platforms for streamlined workflows
Cons
- Pricing is relatively high compared to pure transcription tools
- Limited language support beyond English and a few major languages
- Feature set is optimized for sales teams, less ideal for general-purpose transcription
Best For
Sales and revenue teams seeking comprehensive conversation intelligence from calls to improve coaching and close deals faster.
Pricing
Starter plan free (limited); Pro at $50/user/month (billed annually), Business at $79/user/month, Enterprise custom.
Descript
creative_suiteTransforms audio and video calls into editable text transcripts with overdub and collaborative editing features.
Text-based editing: Edit the transcript to automatically cut, rearrange, or fix audio/video content
Descript is an AI-powered audio and video editing platform that excels at automatic transcription of calls, interviews, podcasts, and videos, allowing users to edit content directly by manipulating the text transcript. It supports uploading recordings or using its built-in recorder for capturing calls with speaker identification and high accuracy. Beyond basic transcription, it offers tools like filler word removal, studio sound enhancement, and Overdub for seamless corrections.
Pros
- Exceptional transcription accuracy with multi-speaker detection
- Revolutionary text-based editing for audio/video
- Powerful AI tools like Overdub and filler removal
Cons
- Limited real-time transcription capabilities
- Transcription hours capped by plan, extra costs for heavy use
- More suited for editing than pure live call logging
Best For
Podcasters, video editors, and content creators who transcribe and edit call recordings post-capture.
Pricing
Free (1 hr/mo); Creator $12/user/mo (10 hrs); Pro $24/user/mo (30 hrs); Enterprise custom.
Sonix
specializedFast AI transcription service for uploading and converting call recordings into accurate, searchable text.
AI-driven multilingual transcription with automated filler word removal and topic summaries
Sonix (sonix.ai) is an AI-powered transcription platform designed to convert audio and video files, including recorded calls, into accurate, editable text transcripts with timestamps and speaker labels. It supports over 40 languages and offers tools for collaborative editing, keyword search, and AI-generated summaries. Ideal for post-call processing, it delivers fast results but focuses on uploaded files rather than live transcription.
Pros
- High accuracy (up to 99% claimed) with noise reduction
- Multilingual support for 40+ languages
- User-friendly editor with timestamps and exports
Cons
- No real-time or live call transcription
- Per-hour pricing can add up for high-volume use
- Speaker identification struggles with overlapping speech
Best For
Professionals and teams transcribing recorded sales calls, interviews, or multilingual meetings post hoc.
Pricing
Pay-as-you-go at $10 per hour of audio; Standard subscription $22/user/month (10 hours included), Premium $44/user/month (30 hours included).
Conclusion
The top call transcription tools shine in distinct areas, with Otter.ai leading as the top choice, excelling in real-time AI, speaker identification, and searchable notes. Fireflies.ai and Fathom follow as strong alternatives—Fireflies.ai for seamless CRM and analytics integration, and Fathom for free, instant transcription. Each offers unique value, catering to diverse needs.
Ready to transform your call management? Start with Otter.ai today to capture conversations accurately, gain actionable insights, and streamline your workflow.
Tools Reviewed
All tools were independently evaluated for this comparison