Quick Overview
- 1#1: Gong - Records, transcribes, and analyzes sales calls with AI-powered insights for revenue teams.
- 2#2: Dialpad - Provides AI-driven call recording, real-time transcription, and analytics in a cloud phone system.
- 3#3: CallRail - Tracks, records, and attributes phone calls to marketing campaigns with detailed analytics.
- 4#4: Invoca - Delivers conversational intelligence by logging and analyzing marketing-driven calls.
- 5#5: Talkdesk - Offers AI-powered call logging, transcription, and omnichannel contact center analytics.
- 6#6: AI rcall - Cloud-based phone system with call recording, logging, and CRM integrations for teams.
- 7#7: RingCentral - Unified communications platform featuring call logs, recordings, and reporting tools.
- 8#8: Five9 - Cloud contact center software with intelligent call recording and analytics capabilities.
- 9#9: Nextiva - Business VoIP service providing call logging, monitoring, and performance analytics.
- 10#10: CallTrackingMetrics - Comprehensive call tracking and logging software with recording and attribution features.
Tools were ranked based on advanced features, consistent reliability, intuitive usability, and overall value, ensuring they deliver measurable benefits across diverse business scenarios and user proficiencies.
Comparison Table
Call logging software is vital for tracking communication, and this comparison table outlines top tools such as Gong, Dialpad, CallRail, Invoca, Talkdesk, and more, helping users understand their unique strengths, pricing, and usability.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong Records, transcribes, and analyzes sales calls with AI-powered insights for revenue teams. | specialized | 9.7/10 | 9.9/10 | 9.2/10 | 8.8/10 |
| 2 | Dialpad Provides AI-driven call recording, real-time transcription, and analytics in a cloud phone system. | enterprise | 9.1/10 | 9.5/10 | 8.8/10 | 8.6/10 |
| 3 | CallRail Tracks, records, and attributes phone calls to marketing campaigns with detailed analytics. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.3/10 |
| 4 | Invoca Delivers conversational intelligence by logging and analyzing marketing-driven calls. | specialized | 8.7/10 | 9.5/10 | 8.0/10 | 8.2/10 |
| 5 | Talkdesk Offers AI-powered call logging, transcription, and omnichannel contact center analytics. | enterprise | 8.7/10 | 9.2/10 | 8.0/10 | 7.8/10 |
| 6 | AI rcall Cloud-based phone system with call recording, logging, and CRM integrations for teams. | enterprise | 8.3/10 | 8.7/10 | 9.0/10 | 7.8/10 |
| 7 | RingCentral Unified communications platform featuring call logs, recordings, and reporting tools. | enterprise | 8.1/10 | 8.7/10 | 7.9/10 | 7.5/10 |
| 8 | Five9 Cloud contact center software with intelligent call recording and analytics capabilities. | enterprise | 8.4/10 | 9.1/10 | 7.6/10 | 7.8/10 |
| 9 | Nextiva Business VoIP service providing call logging, monitoring, and performance analytics. | enterprise | 8.4/10 | 8.7/10 | 8.5/10 | 8.0/10 |
| 10 | CallTrackingMetrics Comprehensive call tracking and logging software with recording and attribution features. | specialized | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
Records, transcribes, and analyzes sales calls with AI-powered insights for revenue teams.
Provides AI-driven call recording, real-time transcription, and analytics in a cloud phone system.
Tracks, records, and attributes phone calls to marketing campaigns with detailed analytics.
Delivers conversational intelligence by logging and analyzing marketing-driven calls.
Offers AI-powered call logging, transcription, and omnichannel contact center analytics.
Cloud-based phone system with call recording, logging, and CRM integrations for teams.
Unified communications platform featuring call logs, recordings, and reporting tools.
Cloud contact center software with intelligent call recording and analytics capabilities.
Business VoIP service providing call logging, monitoring, and performance analytics.
Comprehensive call tracking and logging software with recording and attribution features.
Gong
specializedRecords, transcribes, and analyzes sales calls with AI-powered insights for revenue teams.
Conversation Intelligence with automated detection of buyer risks, opportunities, and coaching moments from call content
Gong is a premier revenue intelligence platform specializing in call logging, transcription, and AI-powered analysis of sales conversations and customer interactions. It automatically records calls, generates accurate transcripts, and extracts key insights such as sentiment, talk ratios, and competitive mentions to drive sales coaching and performance. Beyond basic logging, Gong integrates with CRMs like Salesforce to provide deal tracking, forecasting, and team-wide visibility into revenue pipelines.
Pros
- Exceptional AI-driven insights including sentiment analysis, coaching recommendations, and deal risk detection
- Seamless integrations with major CRMs and telephony systems for effortless call capture
- Robust security, compliance (SOC 2, GDPR), and scalability for enterprise teams
Cons
- Premium pricing can be prohibitive for small businesses
- Steep initial setup and learning curve for advanced analytics
- Limited customization options for non-sales use cases
Best For
Mid-to-large sales and revenue teams in enterprises aiming to optimize performance through deep conversational intelligence.
Pricing
Custom enterprise pricing, typically starting at $100+ per user per month with annual contracts and volume discounts.
Dialpad
enterpriseProvides AI-driven call recording, real-time transcription, and analytics in a cloud phone system.
Real-time AI transcription with sentiment analysis and keyword-based call search
Dialpad is a cloud-based unified communications platform that specializes in AI-powered call logging, recording, and analysis for businesses. It automatically captures calls with real-time transcription, sentiment analysis, and keyword searchability across vast call archives. The software integrates seamlessly with CRMs like Salesforce, enabling teams to log interactions, track performance metrics, and derive actionable insights from customer conversations.
Pros
- AI-driven real-time transcription and sentiment analysis for instant insights
- Unlimited call recording and powerful searchable archives
- Deep CRM integrations and compliance features like HIPAA support
Cons
- Higher-tier pricing required for advanced AI features
- Steeper learning curve for analytics dashboards
- Performance reliant on stable internet connection
Best For
Mid-sized sales, support, and customer success teams seeking AI-enhanced call logging and analytics.
Pricing
Starts at $15/user/month (Standard plan with basic recording), $25/user/month (Pro with AI transcription), up to custom Enterprise pricing.
CallRail
specializedTracks, records, and attributes phone calls to marketing campaigns with detailed analytics.
AI-powered Conversation Intelligence for automatic call transcription, keyword spotting, and sentiment analysis
CallRail is a leading call tracking and analytics platform designed for businesses to monitor, record, and analyze inbound phone calls from marketing campaigns. It offers dynamic number insertion for precise attribution, AI-powered transcription, sentiment analysis, and integrations with tools like Google Ads and CRMs. As a top call logging solution, it helps optimize lead quality and sales performance through detailed call insights and reporting.
Pros
- Advanced AI conversation intelligence with transcription and sentiment analysis
- Seamless integrations with marketing platforms and CRMs
- Robust call attribution and spam filtering capabilities
Cons
- Pricing scales quickly with call volume
- Advanced features have a moderate learning curve
- Limited customization in reporting for enterprise needs
Best For
Marketing teams and agencies tracking phone leads from digital campaigns to improve ROI.
Pricing
Starts at $45/month (Starter, 1 phone number, 500 minutes); Pro at $90/month; Enterprise custom pricing based on volume.
Invoca
specializedDelivers conversational intelligence by logging and analyzing marketing-driven calls.
Invoca Signals: AI that detects real-time buying signals and intent in live conversations for immediate action
Invoca is an AI-powered conversation intelligence platform focused on call tracking, logging, and analytics for marketing and revenue teams. It captures phone calls, provides real-time transcription, sentiment analysis, and attributes conversations to specific campaigns or channels. The software excels in turning call data into actionable insights for optimizing customer acquisition and sales performance.
Pros
- Advanced AI for transcription, sentiment analysis, and buying signal detection
- Deep integrations with CRMs, ad platforms, and marketing tools
- Precise revenue attribution from call data
Cons
- Enterprise-level pricing is expensive for SMBs
- Setup and customization require technical expertise
- Overemphasis on marketing analytics may limit pure logging use
Best For
Large marketing and revenue operations teams needing AI-driven call insights for campaign optimization and attribution.
Pricing
Custom enterprise pricing, typically starting at $2,000+ per month based on call volume and features.
Talkdesk
enterpriseOffers AI-powered call logging, transcription, and omnichannel contact center analytics.
AI-powered Interaction Analytics for automated insight extraction and real-time coaching from logged calls
Talkdesk is a cloud-based contact center platform with robust call logging capabilities through its Interaction Recorder, which captures 100% of calls, emails, chats, and voicemails in a searchable archive. It enables easy search, playback, tagging, and export of interactions for compliance, quality assurance, and coaching. Advanced AI analytics provide sentiment analysis, keyword spotting, and automated insights to enhance agent performance and customer experience.
Pros
- Comprehensive omnichannel interaction recording and logging
- Powerful AI-driven search, analytics, and compliance tools
- Scalable for enterprise-level contact centers with seamless CRM integrations
Cons
- Premium pricing may be steep for small businesses
- Advanced features have a learning curve requiring training
- Customization often needs professional services support
Best For
Mid-sized to large contact centers needing enterprise-grade call logging with AI insights and compliance features.
Pricing
Starts at $75/user/month for Essentials plan; higher tiers like Elite are custom-quoted, billed annually.
AI rcall
enterpriseCloud-based phone system with call recording, logging, and CRM integrations for teams.
Automatic two-way CRM sync that logs calls, recordings, and notes directly to contact records without manual entry
AI rcall is a cloud-based VoIP phone system designed for sales, support, and customer success teams, with robust call logging capabilities that automatically capture call details, recordings, and metadata. It provides searchable call histories, timestamps, durations, outcomes, and notes, all accessible via an intuitive dashboard. Advanced features include CRM integrations for seamless logging and analytics for performance insights.
Pros
- Seamless integrations with 100+ CRMs like Salesforce and HubSpot for automatic call logging
- High-quality call recordings with transcription and searchable logs
- Real-time analytics and reporting on call metrics
Cons
- Higher pricing tiers required for advanced analytics and compliance features
- Limited customization in call logging reports without enterprise plans
- Cloud-only, no on-premise deployment option
Best For
SMB sales and support teams needing integrated call logging with CRM workflows.
Pricing
Starts at $30/user/month (Essentials), $50/user/month (Professional), with custom enterprise pricing.
RingCentral
enterpriseUnified communications platform featuring call logs, recordings, and reporting tools.
RingSense AI-powered conversation intelligence for sentiment analysis and coaching insights from logged calls
RingCentral is a comprehensive cloud-based unified communications platform that provides robust call logging capabilities through detailed call histories, automatic recordings, and advanced analytics dashboards. It enables users to track call details like duration, participants, timestamps, and outcomes, with searchable logs and exportable reports. The platform integrates call logging seamlessly with VoIP, messaging, and video, making it suitable for businesses needing more than standalone logging tools.
Pros
- Comprehensive call analytics and customizable reporting
- Automatic call recording with transcription and storage
- Strong integrations with CRMs like Salesforce for logging
Cons
- Pricing escalates quickly for full analytics features
- Overkill and complex for users needing only basic call logging
- Setup requires configuration for optimal logging use
Best For
Mid-sized sales, support, or customer service teams requiring integrated call logging within a full communications suite.
Pricing
Starts at $20/user/month (Essentials, billed annually) for basic logging; advanced analytics and AI features from $35-45/user/month in Pro/Ultra plans.
Five9
enterpriseCloud contact center software with intelligent call recording and analytics capabilities.
Predictive Behavioral Routing with logged call analytics for optimized agent assignments
Five9 is a cloud-based contact center platform that excels in call logging through its robust call recording, interaction tracking, and analytics features, capturing detailed metadata like call duration, agent notes, and outcomes. It integrates seamlessly with CRMs for comprehensive logging across channels and provides powerful search and reporting tools for compliance and performance analysis. While primarily a full CCaaS solution, its call logging capabilities support high-volume environments with 100% uptime recording.
Pros
- Advanced call recording with AI transcription and metadata tagging
- Scalable analytics and customizable reporting dashboards
- Compliance-grade logging with tamper-proof storage
Cons
- Steep learning curve for non-enterprise users
- High pricing requires minimum agent commitments
- Overkill for basic call logging needs without full contact center setup
Best For
Mid-to-large call centers requiring enterprise-grade call logging integrated with omnichannel contact center operations.
Pricing
Custom quotes starting at $149 per agent/month, billed annually with volume discounts.
Nextiva
enterpriseBusiness VoIP service providing call logging, monitoring, and performance analytics.
Real-time call analytics dashboard with agent performance metrics and customizable widgets
Nextiva is a cloud-based unified communications platform offering robust call logging as part of its VoIP phone system, enabling businesses to track call details like duration, caller ID, timestamps, and outcomes through a centralized dashboard. It provides searchable call histories, customizable reports, and analytics for performance insights, with options for call recording and CRM integrations to enrich logs. While not a standalone call logging tool, it delivers comprehensive telephony-integrated logging suitable for team collaboration environments.
Pros
- Detailed call logs with analytics and exportable reports
- Seamless integrations with CRMs like Salesforce for enriched logging
- Reliable uptime and mobile app access to logs
Cons
- Full call logging features tied to VoIP subscription, not standalone
- Advanced recording and analytics require higher-tier plans
- Steeper learning curve for non-telephony users
Best For
Small to mid-sized businesses needing call logging within an all-in-one VoIP and collaboration platform.
Pricing
Starts at $18.95/user/month (Essential) with basic logs; advanced logging/recording from $23.95/user/month (Professional) up to $32.95/user/month (Enterprise).
CallTrackingMetrics
specializedComprehensive call tracking and logging software with recording and attribution features.
Dynamic Number Insertion (DNI) for real-time, campaign-specific phone number swapping to pinpoint exact lead sources
CallTrackingMetrics is a comprehensive call tracking and analytics platform that enables businesses to log, record, and analyze phone calls tied to marketing campaigns. It provides dynamic number insertion, call transcription, sentiment analysis, and detailed reporting to attribute leads accurately and optimize ad spend. The software integrates with major platforms like Google Ads, Facebook, and CRMs for a unified view of customer interactions.
Pros
- Advanced AI-powered transcription and conversation intelligence
- Seamless integrations with PPC platforms and CRMs
- Robust analytics for call attribution and ROI tracking
Cons
- Steep learning curve for setup and advanced features
- Pricing scales quickly for high-volume users
- Dashboard customization could be more intuitive
Best For
Marketing agencies and mid-sized businesses running high-volume paid campaigns needing precise call logging and attribution.
Pricing
Plans start at $39/month (Starter) for basic tracking, up to $159/month (Premier) and custom Enterprise pricing for advanced AI features.
Conclusion
Across the reviewed tools, Gong stands out as the top choice, excelling in AI-powered sales call analysis for revenue teams. Dialpad and CallRail follow, offering strong alternatives with robust cloud-based solutions and tailored features, ensuring there’s a leading option for various business needs. The top trio demonstrates the best of call logging software, blending functionality and efficiency to enhance communication management.
Discover how Gong can transform your call insights—start exploring today to unlock the full potential of your sales conversations.
Tools Reviewed
All tools were independently evaluated for this comparison