Top 10 Best Call Center Speech Analytics Software of 2026

CallMiner is a premier conversation intelligence platform specializing in speech analytics for contact centers, leveraging AI and machine learning to transcribe, analyze, and derive actionable insights from customer interactions. It evaluates agent performance, customer sentiment, compliance risks, and key topics in real-time or post-call, helping organizations optimize operations and improve customer experience. With support for multi-language processing and integration across channels like voice, text, and digital, it scales for enterprise-level deployments.

NICE Enlighten Speech Analytics is a comprehensive AI-powered platform designed for call centers, offering real-time and post-call transcription, sentiment analysis, keyword spotting, and compliance monitoring. It leverages advanced machine learning to detect customer intent, agent performance issues, and regulatory risks across interactions. The solution provides actionable insights through customizable dashboards, automated quality management, and integration with leading CRM and contact center systems, helping organizations enhance customer experience and operational efficiency.

Verint Speech Analytics is an enterprise-grade solution that captures, transcribes, and analyzes customer interactions in contact centers using AI-powered speech-to-text and natural language processing. It identifies keywords, sentiment, compliance risks, and behavioral patterns to provide actionable insights for improving agent performance and customer experience. The platform integrates with Verint's broader workforce engagement suite, enabling real-time coaching, quality management, and trend forecasting across high-volume operations.

Observe.AI is an AI-powered conversation intelligence platform designed for contact centers, offering real-time guidance, automated quality assurance, and deep analytics on customer interactions. It transcribes calls with high accuracy, analyzes sentiment, keywords, compliance risks, and agent performance to deliver actionable insights. The software enables supervisors to coach agents effectively through Smart Snippets, trend detection, and customizable scorecards, improving overall customer experience and operational efficiency.

Gong is a conversation intelligence platform that records, transcribes, and analyzes sales calls and meetings using AI to uncover insights on customer interactions, talk ratios, sentiment, and key moments. It provides actionable data for coaching, forecasting, and performance improvement in call centers. Primarily designed for revenue teams, it integrates deeply with CRMs like Salesforce to track deal progression from conversations.

Chorus.ai is a conversation intelligence platform that specializes in analyzing sales calls, customer interactions, and meetings through AI-powered transcription and insights. It captures key metrics like talk time, sentiment, competitor mentions, and coaching opportunities to drive performance improvements in call centers. The tool offers searchable conversation libraries, CRM integrations, and automated coaching recommendations, making it ideal for speech analytics in high-volume contact centers.

Uniphore is an AI-driven conversational intelligence platform specializing in speech analytics for call centers, capturing and analyzing customer interactions to extract insights on sentiment, compliance, emotions, and key topics. It provides real-time agent assistance, automated quality assurance, and predictive analytics to enhance customer experience and agent performance. The solution integrates seamlessly with major CRMs and telephony systems, supporting multilingual conversations across global operations.

Cogito is an AI-powered platform specializing in real-time speech analytics and coaching for call center agents, analyzing live conversations for sentiment, emotion, and compliance to provide instant guidance. It detects customer frustration or confusion and suggests optimal responses, while also offering post-call analytics for performance reviews and insights. This solution bridges real-time intervention with retrospective analysis to boost agent effectiveness and customer satisfaction.

Talkdesk is a cloud-based contact center platform with integrated speech analytics via its Interaction Analytics module, offering AI-driven transcription, sentiment analysis, keyword spotting, and phrase detection from call recordings. It enables supervisors to score interactions automatically, identify trends, and provide real-time coaching to agents for improved performance and compliance. The tool integrates seamlessly with CRMs and workforce management systems, delivering actionable insights to optimize customer experience at scale.

Five9 is a cloud-based contact center platform that incorporates speech analytics to automatically transcribe calls, detect keywords, analyze sentiment, and identify trends in customer interactions. It provides actionable insights for quality assurance, compliance monitoring, and agent coaching through AI-driven tools like real-time guidance and post-call summaries. As part of its Intelligent CX Platform, it integrates seamlessly with omnichannel routing and workforce management for comprehensive call center optimization.