Quick Overview
- 1#1: Spinify - Real-time gamification platform delivering leaderboards, contests, and rewards to motivate call center agents and improve KPIs like sales and customer satisfaction.
- 2#2: Hoopla - TV-based gamification tool that broadcasts live leaderboards, celebrations, and recognitions to energize contact center teams and drive performance.
- 3#3: GamEffective - AI-driven gamification solution designed for enterprise contact centers to boost agent engagement, skills, and revenue through personalized quests and feedback.
- 4#4: Plecto - Customizable gamified dashboards integrating call center metrics for real-time competitions, targets, and celebrations to enhance team motivation.
- 5#5: Centrical - Mobile gamification platform with micro-learning and challenges tailored for call center workforce to increase productivity and retention.
- 6#6: LevelEleven - Sales and service gamification software featuring leaderboards, playbooks, and coaching tools optimized for call center outbound and inbound teams.
- 7#7: Scorebuddy - Call quality management platform with built-in gamification for scoring calls, coaching agents, and fostering competition in contact centers.
- 8#8: Ambition - Performance gamification tool that automates leaderboards, scorecards, and incentives for call center sales and support representatives.
- 9#9: Verint - Enterprise workforce engagement suite with gamification features to recognize achievements and optimize agent behaviors in large-scale contact centers.
- 10#10: NICE - CXone cloud platform incorporating gamification modules to incentivize agents on metrics like handle time, CSAT, and upsell performance.
We ranked these tools based on their feature set, product reliability, user-friendliness, and overall value, ensuring they deliver tangible results in improving agent productivity, retention, and key performance indicators like customer satisfaction and sales.
Comparison Table
Call centers often rely on motivating agents to drive performance, and gamification software can be a powerful tool in this effort. This comparison table examines key options like Spinify, Hoopla, GamEffective, Plecto, Centrical, and more, outlining their core features, use cases, and unique strengths to help readers identify the right fit.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Spinify Real-time gamification platform delivering leaderboards, contests, and rewards to motivate call center agents and improve KPIs like sales and customer satisfaction. | specialized | 9.4/10 | 9.7/10 | 9.2/10 | 9.0/10 |
| 2 | Hoopla TV-based gamification tool that broadcasts live leaderboards, celebrations, and recognitions to energize contact center teams and drive performance. | specialized | 8.8/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 3 | GamEffective AI-driven gamification solution designed for enterprise contact centers to boost agent engagement, skills, and revenue through personalized quests and feedback. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 4 | Plecto Customizable gamified dashboards integrating call center metrics for real-time competitions, targets, and celebrations to enhance team motivation. | specialized | 8.7/10 | 9.2/10 | 8.5/10 | 8.0/10 |
| 5 | Centrical Mobile gamification platform with micro-learning and challenges tailored for call center workforce to increase productivity and retention. | specialized | 8.2/10 | 8.7/10 | 8.4/10 | 7.8/10 |
| 6 | LevelEleven Sales and service gamification software featuring leaderboards, playbooks, and coaching tools optimized for call center outbound and inbound teams. | specialized | 8.1/10 | 8.7/10 | 7.4/10 | 7.8/10 |
| 7 | Scorebuddy Call quality management platform with built-in gamification for scoring calls, coaching agents, and fostering competition in contact centers. | specialized | 8.1/10 | 8.5/10 | 8.3/10 | 7.7/10 |
| 8 | Ambition Performance gamification tool that automates leaderboards, scorecards, and incentives for call center sales and support representatives. | specialized | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 9 | Verint Enterprise workforce engagement suite with gamification features to recognize achievements and optimize agent behaviors in large-scale contact centers. | enterprise | 7.9/10 | 8.4/10 | 7.2/10 | 7.5/10 |
| 10 | NICE CXone cloud platform incorporating gamification modules to incentivize agents on metrics like handle time, CSAT, and upsell performance. | enterprise | 7.9/10 | 8.7/10 | 7.2/10 | 7.5/10 |
Real-time gamification platform delivering leaderboards, contests, and rewards to motivate call center agents and improve KPIs like sales and customer satisfaction.
TV-based gamification tool that broadcasts live leaderboards, celebrations, and recognitions to energize contact center teams and drive performance.
AI-driven gamification solution designed for enterprise contact centers to boost agent engagement, skills, and revenue through personalized quests and feedback.
Customizable gamified dashboards integrating call center metrics for real-time competitions, targets, and celebrations to enhance team motivation.
Mobile gamification platform with micro-learning and challenges tailored for call center workforce to increase productivity and retention.
Sales and service gamification software featuring leaderboards, playbooks, and coaching tools optimized for call center outbound and inbound teams.
Call quality management platform with built-in gamification for scoring calls, coaching agents, and fostering competition in contact centers.
Performance gamification tool that automates leaderboards, scorecards, and incentives for call center sales and support representatives.
Enterprise workforce engagement suite with gamification features to recognize achievements and optimize agent behaviors in large-scale contact centers.
CXone cloud platform incorporating gamification modules to incentivize agents on metrics like handle time, CSAT, and upsell performance.
Spinify
specializedReal-time gamification platform delivering leaderboards, contests, and rewards to motivate call center agents and improve KPIs like sales and customer satisfaction.
Interactive 'Spin the Wheel' for instant, randomized rewards that create excitement and immediate gratification for top performers
Spinify is a leading gamification platform tailored for call centers, transforming agent performance through real-time leaderboards, contests, badges, points, and interactive challenges. It integrates deeply with CRM systems like Salesforce, Zendesk, and telephony platforms to track metrics such as call volume, handle time, and customer satisfaction scores. By gamifying daily tasks, Spinify boosts agent engagement, motivation, and productivity while reducing turnover in high-pressure contact center environments.
Pros
- Seamless integrations with major CRM and telephony systems for real-time data tracking
- Highly customizable leaderboards, contests, and rewards that drive measurable performance gains
- Mobile app and TV dashboard support for instant visibility and engagement across teams
Cons
- Pricing is custom and can be expensive for small call centers
- Initial setup and integration require technical expertise
- Limited out-of-the-box templates for highly niche metrics
Best For
Mid-to-large call centers aiming to gamify agent motivation, improve KPIs, and reduce attrition through data-driven competitions.
Pricing
Custom enterprise pricing, typically starting at $25-40 per user per month with volume discounts.
Hoopla
specializedTV-based gamification tool that broadcasts live leaderboards, celebrations, and recognitions to energize contact center teams and drive performance.
Hoopla TV for wall-mounted, always-on leaderboards that create a competitive, engaging atmosphere in call center floors
Hoopla is a gamification platform tailored for sales and call center teams, delivering real-time leaderboards, contests, badges, and points to motivate agents based on key performance metrics like call volume, conversions, and handle time. It integrates seamlessly with CRMs, telephony systems, and other data sources to provide live updates and personalized recognition. The platform fosters competition and engagement, helping call centers boost productivity and morale through fun, visual gamified experiences.
Pros
- Real-time leaderboards and TV displays for instant motivation
- Deep integrations with Salesforce, telephony, and analytics tools
- Highly customizable contests and recognition tailored to call center KPIs
Cons
- Pricing can be steep for small teams
- Setup requires technical integration expertise
- More sales-oriented, less optimized for pure service/support centers
Best For
Mid-sized to large call centers with sales or outbound metrics seeking dynamic, visual gamification to drive agent performance.
Pricing
Custom quote-based pricing, typically $25-$50 per user/month depending on features and scale.
GamEffective
specializedAI-driven gamification solution designed for enterprise contact centers to boost agent engagement, skills, and revenue through personalized quests and feedback.
Non-intrusive software overlay that gamifies any existing call center application without requiring workflow changes.
GamEffective is a gamification platform designed to boost call center agent performance by overlaying game mechanics like leaderboards, challenges, badges, and real-time feedback directly onto existing enterprise software such as CRMs and telephony systems. It motivates agents through personalized missions and rewards tied to key metrics like handle time, first-call resolution, and customer satisfaction scores. The platform leverages data-driven insights to continuously optimize engagement and productivity without disrupting workflows.
Pros
- Rich gamification elements including adaptive challenges and skill-based progression
- Seamless integrations with major call center tools like Genesys, NICE, and Salesforce
- Strong analytics for measuring ROI on engagement and performance metrics
Cons
- Pricing lacks transparency and is enterprise-focused, potentially high for smaller teams
- Initial setup requires IT involvement for custom integrations
- Customization options can have a moderate learning curve
Best For
Mid-to-large call centers with 50+ agents aiming to gamify workflows for sustained motivation and KPI improvements.
Pricing
Custom enterprise pricing starting around $10-20 per agent/month; contact sales for tailored quotes.
Plecto
specializedCustomizable gamified dashboards integrating call center metrics for real-time competitions, targets, and celebrations to enhance team motivation.
Real-time TV dashboards that broadcast live leaderboards and competitions across the call center floor for instant team motivation
Plecto is a versatile gamification platform that converts key performance indicators (KPIs) from call center tools into dynamic leaderboards, competitions, and real-time dashboards to boost agent engagement and productivity. It integrates seamlessly with popular call center software like Zendesk, Amazon Connect, and RingCentral, tracking metrics such as calls handled, first contact resolution, average handle time, and CSAT scores. By gamifying these metrics with points, badges, and team challenges, Plecto fosters a competitive yet fun environment that motivates call center agents to improve performance.
Pros
- Extensive integrations with call center platforms for real-time KPI tracking
- Customizable competitions, leaderboards, and badges tailored to call center metrics
- Eye-catching TV dashboards for floor-wide motivation and transparency
Cons
- Pricing scales quickly for larger teams, potentially expensive for small call centers
- Initial setup and KPI configuration can take time for non-technical users
- Some advanced gamification elements locked behind higher-tier plans
Best For
Mid-sized to large call centers aiming to gamify agent performance metrics and drive motivation through real-time competitions.
Pricing
Starts at €39/user/month (Essential, billed annually) for basic features; Pro at €69/user/month and Enterprise (custom pricing) for advanced gamification and unlimited integrations.
Centrical
specializedMobile gamification platform with micro-learning and challenges tailored for call center workforce to increase productivity and retention.
Real-time contextual nudges that deliver instant, personalized motivation based on live performance data
Centrical is a workforce engagement platform that leverages gamification to motivate call center agents through points, badges, leaderboards, missions, and real-time feedback. It integrates with CRM systems and workforce tools to track key metrics like handle time, CSAT, and first-call resolution, delivering personalized coaching nudges via mobile app. The solution aims to boost agent productivity, reduce turnover, and enhance customer experience in high-volume contact centers.
Pros
- Robust gamification with real-time missions and rewards tailored to call center KPIs
- Mobile-first design for on-the-go agent engagement
- Strong analytics and AI-driven coaching insights
Cons
- Enterprise-focused pricing may be steep for small teams
- Initial setup and integrations require IT involvement
- Limited out-of-box templates for niche call center scenarios
Best For
Mid-sized to large call centers seeking to gamify agent performance and drive measurable engagement improvements.
Pricing
Custom enterprise pricing, typically $8-15 per user/month based on scale and features.
LevelEleven
specializedSales and service gamification software featuring leaderboards, playbooks, and coaching tools optimized for call center outbound and inbound teams.
Behavior Scorecards that automatically gamify any CRM data point into personalized agent scores and leaderboards
LevelEleven is a gamification platform tailored for call centers and sales teams, transforming CRM data into engaging leaderboards, contests, badges, and scorecards to drive agent motivation and performance. It integrates deeply with systems like Salesforce, Microsoft Dynamics 365, and others, enabling real-time tracking of key behaviors and outcomes. The software emphasizes coaching tools and recognition to boost metrics such as sales, CSAT, and handle time in contact centers.
Pros
- Deep CRM integrations for real-time data gamification
- Highly customizable scorecards and contests
- Strong focus on coaching and behavior-driven motivation
Cons
- Complex initial setup and configuration
- Pricing is opaque and quote-based only
- Limited standalone use without CRM ecosystem
Best For
Mid-to-large call centers with Salesforce or Dynamics CRM looking to gamify agent behaviors and metrics.
Pricing
Custom enterprise pricing via quote; starts around $50-100 per user/month based on scale and features.
Scorebuddy
specializedCall quality management platform with built-in gamification for scoring calls, coaching agents, and fostering competition in contact centers.
Real-time agent dashboards combining live scoring with gamified leaderboards for instant motivation
Scorebuddy is a quality assurance and gamification platform tailored for contact centers, enabling automated call scoring, real-time feedback, and agent motivation through leaderboards, badges, and competitions. It integrates speech analytics with customizable scorecards to drive performance improvements and coaching efficiency. The software helps managers foster a competitive yet collaborative environment to boost agent engagement and overall call quality.
Pros
- Robust gamification elements including leaderboards, badges, and real-time competitions
- Automated scoring with speech analytics for accurate QA
- Strong reporting and coaching tools for targeted agent development
Cons
- Pricing is quote-based and can be steep for small teams
- Some advanced customizations require technical setup
- Limited standalone gamification without QA integration
Best For
Mid-sized contact centers aiming to gamify quality assurance processes and improve agent motivation.
Pricing
Custom quote-based pricing, typically starting around $100-150 per agent/month depending on features and volume.
Ambition
specializedPerformance gamification tool that automates leaderboards, scorecards, and incentives for call center sales and support representatives.
Animated, real-time leaderboards that visually gamify performance updates across teams
Ambition is a sales performance and gamification platform designed to motivate teams through real-time leaderboards, customizable scorecards, and competitive challenges. It integrates seamlessly with CRMs like Salesforce and telephony systems to track call center metrics such as calls handled, conversion rates, and revenue per call. The software fosters engagement by awarding points, badges, and rankings, helping managers coach agents and drive productivity in high-volume call environments.
Pros
- Highly customizable scorecards for diverse call center KPIs
- Real-time leaderboards that boost immediate agent motivation
- Strong integrations with CRM and dialer tools for accurate tracking
Cons
- Steep learning curve for initial setup and customization
- Pricing is custom and can be expensive for smaller teams
- Primarily sales-focused, requiring tweaks for pure service call centers
Best For
Mid-to-large call centers with sales-heavy operations seeking real-time gamification to enhance agent performance and competition.
Pricing
Custom enterprise pricing, typically $50+ per user/month with annual contracts and volume discounts.
Verint
enterpriseEnterprise workforce engagement suite with gamification features to recognize achievements and optimize agent behaviors in large-scale contact centers.
AI-driven adaptive gamification that personalizes challenges and rewards based on real-time performance data and behavioral insights
Verint offers gamification capabilities within its Workforce Engagement suite, designed to boost call center agent motivation through leaderboards, badges, points, and real-time competitions tied to performance metrics. It integrates seamlessly with Verint's analytics, quality management, and workforce optimization tools to provide data-driven challenges and feedback. This solution aims to enhance agent engagement, productivity, and retention in enterprise contact centers.
Pros
- Deep integration with Verint's analytics and coaching tools for contextual gamification
- Customizable rules and adaptive challenges based on agent behavior and goals
- Proven impact on agent performance metrics like handle time and customer satisfaction
Cons
- High implementation complexity and setup time for non-Verint ecosystems
- Enterprise pricing that may not suit smaller contact centers
- Steep learning curve for administrators without dedicated IT support
Best For
Large enterprise contact centers already using Verint's workforce optimization suite and seeking integrated gamification.
Pricing
Custom enterprise pricing, typically $15-30 per agent per month depending on bundle and scale; quotes required.
NICE
enterpriseCXone cloud platform incorporating gamification modules to incentivize agents on metrics like handle time, CSAT, and upsell performance.
AI-powered real-time nudges that provide instant, personalized coaching based on live interaction analytics
NICE Engage is a comprehensive gamification platform within the NICE CXone suite, designed to boost contact center agent performance through real-time leaderboards, badges, challenges, and motivational nudges. It leverages advanced analytics and AI to deliver personalized feedback and coaching, integrating seamlessly with workforce management and quality monitoring tools. This solution aims to enhance agent engagement, reduce turnover, and improve overall customer experience metrics in high-volume environments.
Pros
- Deep integration with NICE's analytics and WFM for data-driven gamification
- Real-time behavioral nudges and coaching tools that drive immediate performance improvements
- Scalable for enterprise-level contact centers with robust customization options
Cons
- Complex setup and steep learning curve for non-technical users
- High cost makes it less accessible for SMBs
- Overly feature-rich, which can overwhelm smaller teams
Best For
Large enterprises with mature contact centers needing integrated gamification tied to advanced analytics.
Pricing
Custom enterprise pricing via quote; typically $100-200 per agent/month, with annual contracts and implementation fees.
Conclusion
The reviewed call center gamification tools excel at boosting agent motivation, streamlining performance metrics, and creating engaging work environments. Spinify leads as the top choice, standing out for its real-time leaderboards, contests, and rewards that directly drive sales and customer satisfaction. Hoopla and GamEffective are strong alternatives—Hoopla with its live TV-based celebrations and GamEffective via AI-driven personalized quests—suited to teams with unique needs. Together, they redefine how contact centers empower their agents.
Don’t miss out on enhancing your team’s performance—try Spinify today to unlock higher engagement, improved KPIs, and a more dynamic call center experience.
Tools Reviewed
All tools were independently evaluated for this comparison