GITNUXSOFTWARE ADVICE
Communication MediaTop 10 Best Call Center Call Routing Software of 2026
Ranking roundup of call center call routing software with key feature comparisons for teams evaluating RingCentral Contact Center, Five9, and Twilio Flex.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
Gitnux may earn a commission through links on this page — this does not influence rankings. Editorial policy
RingCentral Contact Center is the best pick for mid-size teams that want queue-based, skills-driven call routing with live capacity awareness, while Twilio Flex is the smarter alternative if your routing policies need to live in your application logic.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
RingCentral Contact Center
API-driven call-flow and automation integration that connects routing decisions to external systems.
Built for fits when mid-size contact centers need queue-based routing with live capacity awareness..
Five9
Editor pickIVR call flow orchestration that routes callers into queues using configured branching logic tied to routing conditions.
Built for fits when multi-queue routing needs IVR branching and API-driven context updates..
Twilio Flex
Editor pickFlex plugin and webhook-driven routing lets custom services decide assignment at call time.
Built for fits when routing policies live in application logic and need programmable control..
Related reading
Comparison Table
Call routing software determines how inbound and outbound calls reach the right queue, skill group, or agent using IVR flows, routing rules, and interaction data models. This ranked list targets contact center analysts and operators who need comparable configuration depth, API extensibility, and provisioning controls, with each pick evaluated on routing logic, automation coverage, and integration options rather than marketing claims.
RingCentral Contact Center
enterpriseCloud contact center software with skills-based routing, IVR, and interaction management.
API-driven call-flow and automation integration that connects routing decisions to external systems.
RingCentral Contact Center supports queue-based routing with multiple destination targets, overflow handling, and time-based routing windows inside its call-flow configuration. Agent availability states drive assignment decisions during live sessions, which reduces misroutes when staffing changes. Call recording and call disposition capture add operational visibility for quality and reporting workflows.
A tradeoff appears in governance complexity when many queues, departments, and routing rules must be managed consistently across multiple admin roles. RingCentral fits best when contact centers need configurable routing logic that stays consistent across multiple numbers and departments while still reacting to agent state during the call.
- +Queue-based routing with overflow and time-window controls
- +Agent availability states feed real-time assignment decisions
- +Call recording and dispositions improve post-call auditability
- +Extensibility via RingCentral APIs for workflow integration
- –Large rule sets require disciplined queue and role governance
- –Advanced customization may require developer support
- –Configuration changes can affect multiple call flows at once
- –Deep reporting often depends on integrated analytics setup
Operations managers
Route calls to correct queue by business hours
Fewer misroutes during peak windows
Contact center supervisors
Audit routing outcomes using recorded calls
Quicker quality coaching sessions
Show 2 more scenarios
IT integration teams
Trigger automation from routing events
Faster downstream case creation
Use RingCentral APIs to synchronize call events with CRM or ticketing workflows.
Workforce planners
Rebalance capacity using agent availability
Higher answer rates
Update staffing and use agent states so assignment follows real-time availability.
Best for: Fits when mid-size contact centers need queue-based routing with live capacity awareness.
More related reading
Five9
enterpriseCloud contact center software with inbound routing, outbound dialing, and IVR automation.
IVR call flow orchestration that routes callers into queues using configured branching logic tied to routing conditions.
Five9 is well suited for teams that need queue-based call distribution with granular routing conditions tied to agent status and routing priorities. It supports IVR call flows for voice menus and DTMF collection, then routes calls into queues based on the IVR outcome and configured rules. Integrations and an API surface support syncing routing context to external systems for things like customer attributes and operational signals.
A common tradeoff is that deeper routing logic requires careful configuration of queues, skills, and IVR branch conditions to avoid unintended call loops or misroutes. Five9 fits best when operations teams have someone accountable for routing design and change control, such as during new campaign launches or peak traffic shifts.
- +Queue and availability-state routing supports fine-grained inbound handling
- +IVR voice menus can branch to different queues based on user input
- +API integration supports syncing routing context with external systems
- +Admin governance supports controlled changes to routing and IVR logic
- –Complex routing designs require disciplined configuration management to prevent misroutes
- –Advanced call-flow changes can be time-consuming for teams without process owners
- –Troubleshooting routing outcomes needs strong operational instrumentation
- –Skill-based routing setup can take longer than simple number-to-queue mapping
Contact center operations teams
Route calls by agent availability
Higher queue consistency
Customer experience managers
Route by IVR selections
Fewer wrong-department transfers
Show 2 more scenarios
Revenue operations teams
Sync routing context via API
Better routing accuracy
External CRM and workforce signals can update routing decisions using API integrations.
Enterprise contact center IT
Govern routing changes at scale
Lower change risk
Administrative controls support controlled updates across routing and call-flow configurations.
Best for: Fits when multi-queue routing needs IVR branching and API-driven context updates.
Twilio Flex
API-firstProgrammable contact center platform with customizable voice routing and agent interfaces.
Flex plugin and webhook-driven routing lets custom services decide assignment at call time.
Twilio Flex supports queue-based distribution with agent availability states and routing logic that can be influenced by external services through Twilio Studio or custom webhook handlers. Admin governance is shaped around Flex configuration, role-based access controls, and audit trails available through the surrounding Twilio account and logging surfaces. For routing requirements that go beyond percentage rules or time-of-day logic, Flex fits teams that already build routing policies in code and want the contact center to react to application events.
A key tradeoff is that deeper routing customization requires engineering work to design webhook flows and operational monitoring for those flows. Flex works best when inbound calls can be correlated to business context in your services so the routing outcome matches customer data and campaign rules. Teams using only basic ACD configuration without application integration may need more setup than queue-only systems.
- +Routing logic can be driven by custom webhook application code
- +Flex task and call events support automation across queues and agent states
- +Omnichannel agent workspace uses the same programmable routing primitives
- +Extensibility via Flex plugins and Twilio Voice TwiML call flows
- –Advanced routing requires engineering for webhook flows and state handling
- –Operational complexity increases with multi-system routing dependencies
- –Queue-only setups may spend time configuring Flex UI and workflows
- –Testing routing edge cases needs realistic event replay and monitoring
Call center operations teams
Route VIP callers using business rules
Higher satisfaction for VIP segments
Contact center developers
Build intent-based IVR menus
Fewer misroutes from self-service
Show 2 more scenarios
IT and integration teams
Synchronize CRM outcomes to queues
Consistent customer context across calls
Automation updates call context for agent assignment and wrap-up behavior.
Workforce managers
Balance staffing by workload signals
Lower wait time during peaks
External services adjust routing based on live capacity and queue performance.
Best for: Fits when routing policies live in application logic and need programmable control.
Dialpad Contact Center
SMBAI-assisted contact center software with call routing, IVR, coaching, and analytics.
Dialpad’s agent state driven routing uses live availability to steer calls into queues without extra custom middleware.
Dialpad Contact Center focuses on voice-first routing that can connect inbound callers to the right agents using configurable queues and real-time agent availability. It pairs call routing with recording and reporting so supervisors can audit how calls moved through queues and how agents performed.
The admin experience centers on managing users, permissions, and contact center workflows without requiring custom development. Dialpad also provides an API and integration surface for tying routing behavior and agent state to external systems.
- +Routing decisions can use live agent states for queue assignments
- +Strong call analytics and recordings support queue-level operational review
- +API and automation hooks support external provisioning and workflow orchestration
- +Admin controls cover users, groups, and contact center configurations
- –Advanced routing logic needs careful queue and rule configuration
- –Some edge-case flows depend on integrating IVR logic with external systems
- –Queue overflow behavior requires verification in staging to match intent
- –Supervisor tools for real-time intervention are limited compared with specialist suites
Best for: Fits when mid-size teams need configurable queue routing plus automation hooks for agent state and analytics.
CloudTalk
SMBCloud call center software with IVR, skill-based routing, queues, and call distribution.
Queue overflow handling that reroutes stranded calls into alternate destinations without manual intervention.
CloudTalk routes inbound calls using queue-based and rules-driven call forwarding so teams can steer callers to the right support line. It provides agent availability handling and call transfer controls that support queue overflow paths when capacity is constrained.
The system also supports IVR-style call flows that collect DTMF inputs before routing decisions are applied. For operations teams, CloudTalk focuses on configuration of routing logic and operational visibility for queued and in-progress calls.
- +Queue overflow routing keeps callers moving during spikes
- +DTMF IVR call flows feed routing decisions automatically
- +Warm and blind transfer options reduce handle-time friction
- +Availability states map directly to agent eligibility in queues
- –Complex routing graphs require careful configuration to avoid loops
- –Advanced skills-based routing needs disciplined queue and tag setup
- –Reporting depth on queue timing metrics is less granular than specialists
- –Multi-site governance controls are limited compared with larger enterprise suites
Best for: Fits when support teams need configurable queue routing with IVR menus and transfer controls.
NICE CXone
enterpriseCloud contact center platform with predictive routing, IVR, and agent management.
NICE CXone’s interaction orchestration ties routing outcomes to IVR decision points and caller context in one workflow.
NICE CXone is a call routing and contact center control stack built around guided customer interactions across voice channels and enterprise workflows. Core capabilities include queue-based routing, priority handling, and routing logic driven by agent availability states and contact attributes.
Orchestration can be coordinated with IVR call flows and authentication inputs such as ANI and DNIS to reduce misroutes. Administration centers on governance for routing configuration, plus integration hooks for CRM and telemetry systems that depend on consistent routing events.
- +Strong queue routing with priority and overflow handling across complex call paths
- +Routing decisions can use caller inputs such as ANI and DNIS during interaction flows
- +Works with IVR call flows to keep routing context aligned with self-service outcomes
- +Enterprise governance supports consistent routing configuration across multiple sites
- –Complex routing logic can require careful change control to avoid misroutes
- –Deep customization often depends on implementing orchestration patterns outside basic configuration
- –Less suited to quick, lightweight ACD setups that need minimal administration overhead
- –Some routing integrations rely on platform connectors rather than simple drop-in mappings
Best for: Fits when enterprises need queue routing coordinated with IVR logic and multi-site governance controls.
Talkdesk
enterpriseCloud contact center software with intelligent routing, IVR, and CRM integrations.
Talkdesk routing logic supports live orchestration across queues with automation-driven updates, not just static voice menus.
Talkdesk focuses on contact-center call routing with workflow-driven control over how calls land on agents, queues, and virtual hold experiences. It pairs skills-based routing and queue orchestration with automation hooks for routing logic updates during live operations.
Admins can govern routing behavior through configuration controls tied to user, queue, and integration states rather than one-off IVR scripts. The routing stack is built to integrate with telephony and CX systems so routing decisions reflect real customer context.
- +Strong skills-based routing behavior across queues
- +Queue and overflow handling supports controlled virtual hold
- +API and automation hooks for routing logic changes
- +Operational controls for agents and queues reduce routing churn
- –Routing changes can require careful configuration sequencing
- –Some advanced callback and overflow edge cases need testing
- –Complex flows increase governance overhead for large orgs
- –Limited visibility into routing decision inputs without deeper integrations
Best for: Fits when contact centers need skills-based routing plus automation hooks for queue and overflow behavior control.
Vonage Contact Center
enterpriseCloud contact center software with skills-based routing, IVR, and CRM-connected workflows.
Programmable IVR designed to route calls using external logic through the Vonage communications and contact center integration surface.
Vonage Contact Center combines Vonage communications services with contact center features for routing, voice handling, and agent workflows. It supports programmable IVR call flows and queue-based distribution that can be driven by business logic.
Admin tooling focuses on configuration for routing rules, teams, and call handling behavior. Extensibility through Vonage APIs enables integration with external systems used for customer context and downstream actions.
- +Programmable IVR call flows integrate routing with custom interaction logic
- +Routing rules can be driven by external systems via Vonage API integration
- +Queue-based handling supports consistent agent distribution across inbound campaigns
- +Operational controls for queues and agent state reduce manual reconfiguration
- –Skills-style routing requires careful mapping to your teams and routing inputs
- –Complex flows can become difficult to govern without strong change discipline
- –Advanced analytics depth for queue performance can lag specialized contact center suites
- –Some workflow automation depends on external services rather than native builders
Best for: Fits when teams need API-driven routing and IVR logic tied to customer context.
Aircall
SMBCloud phone system with call queues, routing rules, IVR, and CRM integrations.
Routing configuration changes and call-handling workflows can be automated via Aircall API for system-driven operations.
Aircall routes inbound and outbound calls using rules configured around queues, agent availability, and call flow inputs. It integrates with CRM and support systems so routing context like customer account and case state can drive where calls land.
Admin controls cover multi-user setup and governance of call handling, while the API supports automation for telephony configuration and workflow events. For call routing specifically, Aircall prioritizes configuration driven by real-time agent state and integration context rather than manual spreadsheet-style reassignments.
- +API supports programmatic routing and call-handling configuration changes
- +Agent availability state can be used to steer calls in routing logic
- +CRM-linked routing context reduces manual lookup before transfer
- +Audit-friendly admin setup for multi-agent and multi-queue operations
- –Queue overflow behavior lacks granular control beyond basic overflow handling
- –Advanced cross-channel routing patterns require orchestration outside call routing rules
- –Some telephony workflow variations depend on add-on call flows
- –Complex rule sets become harder to reason about without structured templates
Best for: Fits when routing must stay in sync with CRM context and agent availability across queues.
Nextiva Contact Center
SMBCloud contact center software with IVR, queues, routing, analytics, and workforce features.
Agent availability state routing ties directly to queue distribution and supervisor oversight during live operations.
Nextiva Contact Center is a call routing and contact center suite that blends voice routing with agent handling inside Nextiva’s broader communications environment. Core capabilities include queue-based call distribution, routing logic tied to agent availability states, and IVR call flows that collect DTMF inputs for menu-based escalation.
Admin workflows cover routing configuration and operational oversight for supervisors managing live call handling. It also supports integration paths via Nextiva’s APIs for routing-adjacent automation and system-to-system coordination.
- +Queue-based routing works with agent availability states for predictable distribution
- +IVR call flows support DTMF-driven menus for consistent entry points
- +Integration options via Nextiva APIs support routing-related automation
- +Supervisor controls cover live call handling for operational adjustments
- –Routing changes require careful governance to prevent configuration drift
- –Some advanced routing patterns need more scripting-like setup than basic menus
- –Queue overflow handling is not as transparent as in routing-first products
- –Complex escalation trees can be harder to audit during incident response
Best for: Fits when teams need queue-based routing with IVR entry points and operator controls.
Conclusion
After evaluating 10 communication media, RingCentral Contact Center stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right call center call routing software
This buyer’s guide covers call center call routing software used to move inbound and outbound voice calls into the right queue, the right agent availability state, and the right IVR path. It focuses on tools including RingCentral Contact Center, Five9, Twilio Flex, Dialpad Contact Center, CloudTalk, NICE CXone, Talkdesk, Vonage Contact Center, Aircall, and Nextiva Contact Center.
The guide maps routing control mechanisms to concrete evaluation criteria like API-driven call-flow automation, IVR branching, and overflow routing behavior. It also covers the governance and operational discipline required to keep complex routing rules from causing misroutes and routing drift across call flows and sites.
Call-flow routing software that assigns voice calls to queues and agents using rules, IVR, and external logic
Call center call routing software routes voice interactions through configurable call flows that connect callers to queues, agents, and escalation paths based on business rules and interaction inputs. It solves problems like misroutes caused by static menus, slow queue handling during spikes, and the lack of an audit trail for how a call progressed through routing steps.
Tools like RingCentral Contact Center combine queue-based routing with agent availability states and recording for post-call auditability. Five9 pairs queue handling with IVR branching and integration APIs so routing context can change based on user input at the voice menu.
Evaluation criteria for routing control, automation surface, and operational governance
Routing tools fail in predictable ways when the routing logic cannot be updated safely or when callers get stuck in edge-case flows. The criteria below focus on what changes call outcomes during live operations, not only what renders configurations in a UI.
Each feature references specific tools where those capabilities are a named standout or a clear differentiator in routing behavior, admin workflow, or automation hooks.
API-driven call-flow automation tied to routing decisions
RingCentral Contact Center uses an API-driven call-flow and automation integration so routing decisions can be connected to external systems instead of living only inside static queue settings. Twilio Flex also routes using application logic via webhooks and runtime events so call assignment can be decided at call time by custom services.
IVR call-flow orchestration with branching into queues
Five9 delivers IVR call flow orchestration that routes callers into queues using configured branching logic tied to routing conditions. NICE CXone ties interaction orchestration to IVR decision points and caller context in one workflow so self-service outcomes remain aligned with routing inputs.
Agent availability-state inputs for assignment and eligibility
Dialpad Contact Center uses agent state driven routing that steers calls into queues using live availability without extra custom middleware. Nextiva Contact Center also ties agent availability state routing directly to queue distribution so supervisors can manage live call handling with operator controls.
Queue overflow paths that prevent stalled or stranded calls
CloudTalk includes queue overflow handling that reroutes stranded calls into alternate destinations without manual intervention. RingCentral Contact Center also supports queue-based routing with overflow and time-window controls, but it requires disciplined governance for rule sets that touch multiple call flows.
Skills-based routing behavior across queues with configuration controls
Talkdesk emphasizes skills-based routing behavior across queues and adds automation hooks for queue and overflow behavior control during live operations. Vonage Contact Center combines programmable IVR call flows with queue-based distribution that can be driven by external business logic through Vonage APIs.
Admin governance controls for multi-site or multi-team routing changes
NICE CXone emphasizes enterprise governance for routing configuration across multiple sites, which reduces routing inconsistency when complex call paths expand. Five9 also provides admin governance tooling around campaign and routing configurations, which matters when IVR and routing rules evolve through repeated change cycles.
Routing selection framework: decide who owns call-time decisions and how routing changes get governed
The first decision is whether routing outcomes must be computed by external application logic or by contact center configuration alone. The second decision is whether routing changes require strict governance across multiple call flows, teams, or sites.
The steps below split buying paths by routing philosophy, then narrow into integration and operational requirements using concrete tool capabilities.
Choose routing decision ownership: queue configuration or application logic
If routing policies should be computed by custom services during the call, Twilio Flex fits because Flex plugin and webhook-driven routing lets custom services decide assignment at call time. If routing decisions should stay anchored in contact center configuration and live availability signals, RingCentral Contact Center and Dialpad Contact Center fit because both tie routing to queue handling and agent availability states.
Map IVR branching complexity to a tool that keeps routing context aligned
If the voice menu must branch into different queues based on caller input, Five9 fits because IVR call flow orchestration routes callers into queues using configured branching logic. For enterprises that need IVR decision points and caller context kept in one workflow, NICE CXone fits because interaction orchestration ties routing outcomes to IVR decision points and caller context.
Validate overflow behavior in the same routing graph used in production
If spikes and constrained capacity can strand callers, choose CloudTalk because queue overflow handling reroutes stranded calls into alternate destinations without manual intervention. If overflow must include time-window controls and broader business rules across multiple call flows, RingCentral Contact Center can do it, but configuration changes can affect multiple call flows at once.
Require live operational instrumentation before adopting advanced skills routing
If skills-based routing and IVR branching will be designed by teams, plan for the operational instrumentation needed to troubleshoot routing outcomes, a pain point in Five9 and talkdesk-style complexity. If live orchestration across queues with automation-driven updates is required, Talkdesk supports that approach, but routing changes require careful configuration sequencing and testing.
Confirm governance depth for multi-site changes and escalation trees
If multiple sites must share consistent routing rules, NICE CXone fits because enterprise governance supports consistent routing configuration across multiple sites. If governance must focus on queue-level operational review and admin workflows without deep engineering, Dialpad Contact Center fits because supervisors get call analytics and recordings tied to queue-level outcomes.
Who benefits from call center call routing software built for queue control, IVR branching, and automation
Different routing tools fit different operational realities. Some teams need call-time decisions computed in application logic. Other teams need IVR branching and availability-state routing that keeps queue assignment accurate under load.
The segments below map directly to the best-fit situations described for each tool.
Mid-size contact centers that need queue-based routing with live capacity awareness
RingCentral Contact Center matches this scenario because queue-based routing combines overflow and time-window controls with agent availability states that change assignment as capacity shifts.
Teams running multi-queue voice flows where IVR choices must route to different queues with updated context
Five9 fits this scenario because IVR call flow orchestration branches to different queues using configured routing conditions and API-driven context updates.
Organizations that want routing policies implemented in application logic with runtime control
Twilio Flex fits because routing logic can be driven by custom webhook application code and runtime events rather than only by queue configuration.
Support teams that need IVR menus plus deterministic queue overflow and transfer behavior
CloudTalk fits because it provides DTMF IVR call flows that feed routing decisions and includes queue overflow handling that reroutes stranded calls into alternate destinations automatically.
Enterprises that need multi-site routing governance tied to IVR decision points and caller context
NICE CXone fits because interaction orchestration keeps routing outcomes aligned with IVR decision points and caller context while enterprise governance supports consistent routing across multiple sites.
Common failure modes when configuring call routing logic, overflow handling, and IVR graphs
Routing misbehavior often comes from rule complexity, missing governance discipline, or untested overflow paths. It also happens when routing inputs cannot be observed well enough to debug call outcomes during live incidents.
The pitfalls below tie to the most common constraints and failure points seen in these tools.
Building large rule sets without queue and role governance discipline
RingCentral Contact Center can manage complex queue-based routing with overflow and time-window controls, but large rule sets require disciplined queue and role governance. Without that discipline, advanced customization changes can affect multiple call flows at once and make outcomes harder to predict.
Overloading IVR branching with complex routing logic without a process owner
Five9 supports IVR call flow orchestration with branching logic, but complex routing designs require disciplined configuration management to prevent misroutes. Advanced call-flow changes can be time-consuming without process owners and strong operational instrumentation.
Assuming queue overflow will behave the same way as in basic call graphs
CloudTalk provides queue overflow handling that reroutes stranded calls automatically, but complex routing graphs still require careful configuration to avoid loops. Advanced teams should validate overflow behavior in the full routing graph used in production rather than relying on simplified test cases.
Treating webhook or external-service routing as a configuration-only problem
Twilio Flex can decide assignment at call time with Flex plugin and webhook-driven routing, but advanced routing requires engineering for webhook flows and state handling. Without realistic testing and event replay, edge-case routing failures can be hard to diagnose.
Deploying skills and overflow logic without verifying operational visibility for routing decision inputs
Talkdesk supports live orchestration across queues with automation-driven updates, but limited visibility into routing decision inputs can slow incident response without deeper integrations. Aircall can tie routing context to CRM and agent availability, but advanced cross-channel patterns may need orchestration outside call routing rules.
How We Selected and Ranked These Tools
We evaluated RingCentral Contact Center, Five9, Twilio Flex, Dialpad Contact Center, CloudTalk, NICE CXone, Talkdesk, Vonage Contact Center, Aircall, and Nextiva Contact Center on features, ease of use, and value using the provided tool descriptions, standout features, and listed pros and cons. Features carried the most weight at 40 percent, while ease of use and value each accounted for 30 percent in the overall score. Each tool earned an overall rating that weighted how directly its routing capabilities supported call-time assignment, IVR branching, overflow handling, and the automation and integration surface described for its routing behavior.
RingCentral Contact Center separated itself from lower-ranked tools because its standout feature is API-driven call-flow and automation integration that connects routing decisions to external systems. That elevated the features score by tying routing outcomes to programmable automation rather than keeping assignment decisions inside static queue settings, while ease of use remained strong at 9.3 And value stayed high at 9.2.
Frequently Asked Questions About call center call routing software
How does Twilio Flex handle call routing differently from queue-only ACD systems?
When do routing workflows need IVR call flow branching rather than static queue rules?
Which tool is best for routing that must react to real-time agent availability state changes?
What breaks if queue overflow paths are not defined for constrained capacity?
How do APIs and integration surfaces change routing configuration workflows?
What admin controls matter most when multiple teams manage routing rules at once?
How is caller authentication context used to reduce misroutes?
Where does Talkdesk fall short compared with programmable, application-driven routing?
How should data migration be approached when moving routing logic and agent state from an existing platform?
Which tool supports automation updates to routing logic during live operations?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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