Top 10 Best Call Center Call Recording Software of 2026

NICE CXone is a comprehensive cloud-based customer experience platform specializing in call center call recording, capturing 100% of voice, screen, digital, and chat interactions with enterprise-grade fidelity. It leverages advanced AI for speech analytics, emotion detection, quality management, and compliance adherence like PCI DSS. The platform transforms raw recordings into actionable insights for coaching, forecasting, and optimizing agent performance across massive-scale contact centers.

Verint offers a comprehensive workforce engagement management platform with robust call recording capabilities for contact centers, capturing 100% of voice, screen, and video interactions across multi-channel environments. It integrates advanced AI-driven analytics, including speech-to-text, sentiment analysis, and quality management tools to drive compliance and agent performance improvements. Designed for enterprise-scale deployments, Verint ensures tamper-proof recordings and seamless integration with major ACD/PBX systems.

Genesys Cloud CX is a comprehensive cloud-based contact center platform that includes advanced call recording capabilities for voice, digital, and screen interactions. It automatically captures, stores, and analyzes recordings to ensure compliance, improve quality, and derive actionable insights through AI-driven transcription and sentiment analysis. Designed for enterprise-scale operations, it integrates seamlessly with CRM systems and offers robust playback, search, and redaction tools for efficient call center management.

Calabrio ONE is a comprehensive workforce engagement management (WEM) platform specializing in call recording for contact centers, capturing 100% of voice, screen, and video interactions with high fidelity. It integrates advanced quality management, speech analytics, and compliance tools to support coaching, performance improvement, and regulatory adherence. Designed for scalability, it supports both cloud and on-premises deployments across major telephony and CRM systems.

Five9 is a comprehensive cloud-based contact center platform that excels in call recording for call centers, offering 100% automatic recording of voice calls, screen activity, and multi-channel interactions like chat and email. It includes advanced features such as speech analytics, quality management scoring, and compliance tools to ensure regulatory adherence and performance insights. Integrated with CRM systems and AI-driven analytics, it helps optimize agent performance and customer experience.

Talkdesk is a cloud-based contact center platform that excels in call recording for call centers, offering 100% recording of voice and digital interactions with features like screen capture, compliance archiving, and AI-driven transcription. It integrates seamlessly with CRMs and provides advanced analytics such as sentiment analysis and quality management derived from recordings. As a comprehensive CCaaS solution, it supports scalable deployment for high-volume environments while ensuring regulatory compliance like PCI and HIPAA.

CallMiner is a leading conversation intelligence platform designed for contact centers, offering robust call recording, transcription, and AI-driven analytics to capture and analyze 100% of customer interactions. It provides features like sentiment analysis, compliance monitoring, automated quality scoring, and agent coaching tools to enhance performance and customer experience. Beyond basic recording, it delivers actionable insights through speech analytics and integrates seamlessly with CRM systems.

RingCentral Contact Center is a cloud-based CCaaS platform with robust call recording capabilities, capturing 100% of customer interactions including voice calls, screen activity, and video sessions. It provides advanced quality management tools, speech analytics, and compliance features to help contact centers monitor performance and adhere to regulations like PCI DSS and HIPAA. Seamlessly integrated with RingCentral's unified communications suite, it supports omnichannel recording and real-time coaching for enhanced agent productivity.

8x8 Contact Center is a cloud-based platform that delivers comprehensive call recording as a core feature within its unified communications and contact center suite. It provides 100% automatic recording of voice calls, screen captures, and omnichannel interactions with robust compliance tools like encryption, redaction, and tamper-proof storage. Advanced analytics, including AI-driven speech analytics and quality management, enable supervisors to search, review, and derive insights from recordings efficiently.

Nextiva is a cloud-based unified communications platform (UCaaS) that includes call recording as a core feature for business phone systems, suitable for call centers handling inbound and outbound calls. It enables automatic recording, storage, search, and playback of calls with keyword spotting and basic analytics. While not a standalone call recording tool, it integrates seamlessly with VoIP telephony, CRM systems, and offers compliance features like retention policies.