Quick Overview
- 1#1: Five9 - Cloud-based contact center platform offering advanced predictive, power, and preview dialing with AI-driven intelligent routing.
- 2#2: Convoso - AI-powered predictive dialer designed for high-volume outbound sales and collections with built-in TCPA compliance.
- 3#3: Talkdesk - AI-native contact center solution featuring autodialers, predictive dialing, and real-time agent assistance.
- 4#4: Dialpad - AI sales dialer providing power and predictive modes with real-time transcription and coaching features.
- 5#5: PhoneBurner - High-speed power dialer that eliminates delays between calls for maximum outbound efficiency.
- 6#6: Kixie - CRM-integrated power dialer with click-to-call, local presence, and voicemail drop capabilities.
- 7#7: RingCentral - Unified communications platform with sales dialer supporting power dialing and CRM integrations.
- 8#8: CallTools - Cloud-based predictive dialer offering scalable autodialing for call centers with compliance tools.
- 9#9: CloudTalk - Smart dialer for call centers with predictive, progressive, and preview modes plus analytics.
- 10#10: AI rcall - Cloud phone system with power dialing sequences, call scripting, and team collaboration features.
These tools were rigorously evaluated based on key factors including dialing capabilities (predictive, power, preview), AI integration, compliance readiness, user-friendliness, and value, ensuring they deliver consistent performance and adapt to evolving business demands.
Comparison Table
Automated dialer software optimizes business communication workflows, boosting outreach effectiveness. This comparison table examines leading tools like Five9, Convoso, Talkdesk, Dialpad, PhoneBurner, and more, breaking down features, pricing, and usability to guide readers toward the right choice. By comparing these platforms, users gain clarity on which solution aligns best with their operational goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Five9 Cloud-based contact center platform offering advanced predictive, power, and preview dialing with AI-driven intelligent routing. | enterprise | 9.7/10 | 9.9/10 | 8.7/10 | 9.2/10 |
| 2 | Convoso AI-powered predictive dialer designed for high-volume outbound sales and collections with built-in TCPA compliance. | specialized | 9.2/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | Talkdesk AI-native contact center solution featuring autodialers, predictive dialing, and real-time agent assistance. | enterprise | 8.7/10 | 9.2/10 | 8.4/10 | 7.9/10 |
| 4 | Dialpad AI sales dialer providing power and predictive modes with real-time transcription and coaching features. | general_ai | 8.7/10 | 9.2/10 | 8.5/10 | 8.2/10 |
| 5 | PhoneBurner High-speed power dialer that eliminates delays between calls for maximum outbound efficiency. | specialized | 8.4/10 | 8.7/10 | 9.2/10 | 7.8/10 |
| 6 | Kixie CRM-integrated power dialer with click-to-call, local presence, and voicemail drop capabilities. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 8.0/10 |
| 7 | RingCentral Unified communications platform with sales dialer supporting power dialing and CRM integrations. | enterprise | 7.8/10 | 8.2/10 | 7.5/10 | 7.2/10 |
| 8 | CallTools Cloud-based predictive dialer offering scalable autodialing for call centers with compliance tools. | specialized | 8.3/10 | 8.7/10 | 8.0/10 | 8.2/10 |
| 9 | CloudTalk Smart dialer for call centers with predictive, progressive, and preview modes plus analytics. | specialized | 8.2/10 | 8.5/10 | 8.7/10 | 7.8/10 |
| 10 | AI rcall Cloud phone system with power dialing sequences, call scripting, and team collaboration features. | enterprise | 7.6/10 | 7.2/10 | 9.1/10 | 7.0/10 |
Cloud-based contact center platform offering advanced predictive, power, and preview dialing with AI-driven intelligent routing.
AI-powered predictive dialer designed for high-volume outbound sales and collections with built-in TCPA compliance.
AI-native contact center solution featuring autodialers, predictive dialing, and real-time agent assistance.
AI sales dialer providing power and predictive modes with real-time transcription and coaching features.
High-speed power dialer that eliminates delays between calls for maximum outbound efficiency.
CRM-integrated power dialer with click-to-call, local presence, and voicemail drop capabilities.
Unified communications platform with sales dialer supporting power dialing and CRM integrations.
Cloud-based predictive dialer offering scalable autodialing for call centers with compliance tools.
Smart dialer for call centers with predictive, progressive, and preview modes plus analytics.
Cloud phone system with power dialing sequences, call scripting, and team collaboration features.
Five9
enterpriseCloud-based contact center platform offering advanced predictive, power, and preview dialing with AI-driven intelligent routing.
Adaptive predictive dialing engine that dynamically adjusts pace based on agent availability, abandon rates, and real-time regulations for industry-leading efficiency.
Five9 is a premier cloud-based contact center platform renowned for its advanced automated dialing capabilities, including predictive, power, and preview dialing modes that optimize outbound call efficiency. It integrates seamlessly with CRMs like Salesforce and provides AI-driven analytics, compliance tools, and omnichannel support to enhance agent productivity. Designed for high-volume operations, Five9 helps sales, collections, and service teams maximize connect rates while ensuring regulatory adherence.
Pros
- Superior predictive dialing with real-time adaptability to maximize live connections
- Extensive CRM and third-party integrations for streamlined workflows
- Robust compliance features like TCPA monitoring and call recording
Cons
- Premium pricing may be prohibitive for small teams
- Initial setup and configuration can be complex for non-experts
- Heavy reliance on stable internet connectivity for optimal performance
Best For
Enterprise-level contact centers and sales teams managing high-volume outbound campaigns that require scalable, compliant automated dialing.
Pricing
Custom quote-based pricing, typically starting at $150-$200 per user per month for core plans, scaling with features and volume.
Convoso
specializedAI-powered predictive dialer designed for high-volume outbound sales and collections with built-in TCPA compliance.
ComplianceGuard AI, which proactively detects and prevents regulatory violations in real-time during calls
Convoso is a cloud-based contact center platform specializing in predictive dialing for high-volume outbound campaigns in sales, collections, and lead generation. It optimizes agent productivity with AI-driven algorithms that predict the best times to call, achieving connect rates up to 400% higher than manual dialing. The software includes built-in compliance tools, conversation intelligence, and omnichannel support for voice, SMS, and email.
Pros
- Advanced predictive and power dialing with real-time AI optimization for maximum connect rates
- Robust compliance suite including automatic DNC scrubbing and TCPA safeguards
- Conversation intelligence with AI transcription, sentiment analysis, and agent coaching
Cons
- Pricing can be steep for small teams or low-volume users
- Steep learning curve for non-technical users due to extensive customization options
- Fewer native integrations with CRMs compared to some enterprise competitors
Best For
Enterprise-level outbound contact centers in sales and collections prioritizing compliance and high connect rates.
Pricing
Custom quote-based pricing; typically starts at $100/user/month with per-minute rates around $0.04-$0.06, scaling with volume and features.
Talkdesk
enterpriseAI-native contact center solution featuring autodialers, predictive dialing, and real-time agent assistance.
Smart Dialer with AI-powered predictive algorithms that blend dialing modes for up to 300% higher connect rates
Talkdesk is a cloud-based contact center platform with robust automated dialing features, including predictive, power, preview, and smart dialers designed to optimize outbound calling for sales and service teams. It integrates AI for real-time agent assistance, call routing, and performance analytics to boost connect rates and efficiency. The solution supports high-volume campaigns with compliance tools like DNC scrubbing and TCPA adherence.
Pros
- Advanced AI-driven dialers that dynamically adjust to maximize live connections
- Seamless integrations with CRMs like Salesforce and HubSpot
- Comprehensive real-time reporting and agent performance analytics
Cons
- Pricing is enterprise-focused and can be expensive for small teams
- Full feature set requires training and setup time
- Limited standalone dialer options without broader contact center commitment
Best For
Mid-to-large sales and contact center teams handling high-volume outbound campaigns needing AI optimization and compliance.
Pricing
Custom quote-based pricing; starts around $75/user/month for basic plans, with advanced dialer and AI features in higher tiers like Empower ($95+) or Elite ($125+).
Dialpad
general_aiAI sales dialer providing power and predictive modes with real-time transcription and coaching features.
Live AI Coach providing real-time call guidance and objection-handling suggestions
Dialpad is an AI-powered cloud communications platform that excels as an automated dialer software with features like power dialing, predictive dialing, and preview dialing for efficient outbound calling. It integrates conversation intelligence, real-time transcription, sentiment analysis, and live AI coaching to enhance sales performance and agent productivity. Ideal for sales teams, it supports high-volume calling with CRM integrations and compliance tools like TCPA adherence.
Pros
- AI-driven predictive dialing and real-time coaching
- Deep integrations with Salesforce, HubSpot, and other CRMs
- Robust analytics and conversation intelligence
Cons
- Pricing escalates with AI add-ons and enterprise features
- Predictive dialing limited by regional compliance regulations
- Occasional latency in high-volume dialer campaigns
Best For
Mid-sized sales and outbound teams needing AI-enhanced dialing with conversation insights.
Pricing
Starts at $15/user/month (Standard), $25/user/month (Pro), with AI Sales dialer add-ons from $40/user/month (billed annually).
PhoneBurner
specializedHigh-speed power dialer that eliminates delays between calls for maximum outbound efficiency.
Bulletproof sequential dialing that skips voicemails, busy signals, and no-answers for uninterrupted live conversations
PhoneBurner is a cloud-based power dialer designed for outbound sales teams, automatically dialing prospects sequentially to eliminate delays from busy signals, no-answers, or voicemails, allowing reps to connect with up to 4x more live leads per day. It includes features like local presence calling, instant voicemail drops, call recording, and integrations with CRMs such as Salesforce and HubSpot. The platform streamlines high-volume cold calling by providing real-time coaching tools and detailed call analytics to optimize sales performance.
Pros
- Ultra-fast sequential dialing with no dead air between calls
- Automatic voicemail detection and one-touch drops
- Robust CRM integrations and local caller ID for better connect rates
Cons
- Higher pricing may not suit small teams or budgets
- Limited to outbound calling with no native inbound or SMS features
- No mobile app, requiring desktop use for full functionality
Best For
Outbound sales development representatives and teams focused on maximizing daily live call connections in high-volume prospecting.
Pricing
Starts at $149 per user per month (billed annually); custom enterprise plans available.
Kixie
specializedCRM-integrated power dialer with click-to-call, local presence, and voicemail drop capabilities.
CRM-embedded power dialer that launches calls without leaving your sales workflow
Kixie is a cloud-based integrated sales dialer designed to automate outbound calling directly from CRM platforms like Salesforce, HubSpot, and Zoho. It offers power dialing, local presence caller ID, voicemail drops, and SMS/email integration to streamline sales outreach. The platform includes call recording, analytics, and AI-powered conversation intelligence for performance optimization.
Pros
- Seamless CRM integrations with one-click dialing
- Local presence and voicemail drop features boost connect rates
- Multi-channel support including SMS and email alongside voice
Cons
- Higher pricing tiers may not suit small teams
- Predictive dialing less advanced than dedicated enterprise dialers
- Reporting customization can feel limited for complex needs
Best For
Sales teams heavily reliant on CRM systems like Salesforce who need an all-in-one dialer for high-volume outbound calling.
Pricing
Starts at $35/user/month (Professional, billed annually) up to $95/user/month (Enterprise), with custom quotes available.
RingCentral
enterpriseUnified communications platform with sales dialer supporting power dialing and CRM integrations.
AI-driven Smart Dialer with real-time compliance detection and adaptive connect rate optimization
RingCentral is a cloud-based unified communications platform that includes automated dialing capabilities through its RingCX Contact Center solution, supporting power, preview, and predictive dialing for efficient outbound campaigns. It integrates dialing with VoIP calling, team messaging, video conferencing, and CRM tools like Salesforce for a comprehensive sales communication hub. While versatile for businesses needing all-in-one comms, its dialing features are more generalized than specialized dialer platforms.
Pros
- Seamless integration with UCaaS tools like messaging and video
- AI-powered analytics and call coaching for better outcomes
- Reliable global infrastructure with strong uptime
Cons
- Higher pricing compared to dedicated dialers
- Complex setup and interface for dialing-specific configurations
- Dialing algorithms less advanced than pure-play competitors
Best For
Mid-sized sales teams needing integrated communications alongside automated dialing without standalone dialer tools.
Pricing
MVP plans start at $20/user/month; RingCX Contact Center from $65/agent/month (custom quotes for advanced features).
CallTools
specializedCloud-based predictive dialer offering scalable autodialing for call centers with compliance tools.
Built-in TCPA compliance suite with wireless carrier detection and automatic DNC scrubbing
CallTools is a cloud-based automated dialer platform designed for outbound call centers, offering predictive, power, preview, and progressive dialing modes to maximize agent connect rates. It includes features like VoIP calling, call recording, real-time dashboards, CRM integrations (e.g., Salesforce, HubSpot), and TCPA compliance tools such as DNC scrubbing. The software supports high-volume campaigns for sales, collections, and telemarketing while providing customizable dispositions and reporting.
Pros
- Multiple dialing modes including predictive for high efficiency
- Robust TCPA compliance and DNC management
- Strong CRM integrations and call blending for inbound/outbound
Cons
- Reporting lacks advanced customization options
- User interface feels somewhat dated
- Initial setup requires technical configuration
Best For
Mid-sized outbound sales and collections teams needing compliant, scalable dialing with CRM connectivity.
Pricing
Starts at $65 per agent/month for basic predictive dialing, with tiers up to $125+ for enterprise features; custom quotes available.
CloudTalk
specializedSmart dialer for call centers with predictive, progressive, and preview modes plus analytics.
CRM-integrated Power Dialer that automatically paces calls and logs outcomes in real-time
CloudTalk is a cloud-based VoIP phone system designed for sales and support teams, offering automated dialing capabilities like power dialers and predictive dialers to streamline outbound calling. It integrates deeply with CRMs such as Salesforce, HubSpot, and Pipedrive, enabling seamless data syncing and click-to-dial functionality. The platform also provides call recording, analytics, and team collaboration tools to boost contact center efficiency.
Pros
- Strong CRM integrations for efficient dialing workflows
- Power and predictive dialers with real-time analytics
- Intuitive mobile app and quick setup
Cons
- Predictive dialer limited to highest pricing tier
- Per-user pricing can escalate for larger teams
- Occasional connectivity issues reported in reviews
Best For
Mid-sized sales teams seeking an all-in-one VoIP solution with automated dialing and CRM sync.
Pricing
Starts at $25/user/month (Essential plan with basic power dialer), $30/user/month (Expert), up to $50/user/month (Ultimate with predictive dialer); billed annually.
AI rcall
enterpriseCloud phone system with power dialing sequences, call scripting, and team collaboration features.
Power Dialer that automatically progresses through contact lists, skipping non-answers to maximize live connections
AI rcall is a cloud-based VoIP phone system designed for sales and support teams, featuring a Power Dialer for automated outbound calling that sequentially dials leads from uploaded lists. It skips unanswered calls, voicemails, and busy signals to connect agents directly to live conversations, while offering call recording, analytics, and real-time coaching. With over 100 integrations including Salesforce, HubSpot, and Slack, it streamlines workflows but lacks advanced predictive dialing capabilities found in dedicated dialer software.
Pros
- Intuitive interface with quick setup and mobile app support
- Seamless integrations with 100+ CRMs and sales tools
- Reliable call quality and global number availability
Cons
- No predictive or preview dialing modes
- Power Dialer limited to higher-tier plans
- Higher pricing compared to pure dialer specialists
Best For
SMB sales teams needing an easy-to-use phone system with basic power dialing and CRM integrations.
Pricing
Starts at $30/user/month (Essentials, no Power Dialer); Professional at $50/user/month includes Power Dialer; billed annually.
Conclusion
After evaluating the top automated dialer solutions, the landscape proves to be a blend of innovation and practicality, with Five9 leading as the top choice—boasting advanced AI-driven intelligent routing and comprehensive cloud-based features. Close behind, Convoso stands out for high-volume sales and collections with built-in TCPA compliance, while Talkdesk excels as an AI-native solution offering real-time agent assistance, both serving as strong alternatives for varied needs.
Explore the power of Five9 to transform your outbound outreach, or consider Convoso or Talkdesk based on your unique priorities—start optimizing your contact center efficiency today.
Tools Reviewed
All tools were independently evaluated for this comparison