Quick Overview
- 1#1: Tekmetric - All-in-one auto repair shop management software with advanced CRM, scheduling, invoicing, parts integration, and reporting features.
- 2#2: Shopmonkey - Modern cloud-based platform for auto repair shops offering CRM, digital vehicle inspections, multi-location support, and seamless payments.
- 3#3: Shop-Ware - Digital repair order and customer management system designed specifically for independent auto repair shops with real-time updates and customer portals.
- 4#4: AutoLeap - Comprehensive CRM and business management tool for auto repair shops focusing on customer retention, marketing automation, and workflow optimization.
- 5#5: Shop Boss - Robust auto shop software with CRM, inventory management, employee tracking, and integrated accounting for efficient operations.
- 6#6: R.O. Writer - Established repair order and shop management software with CRM features, diagnostics integration, and customizable workflows for auto shops.
- 7#7: RepairShopr - Versatile repair shop management platform with CRM, ticketing, invoicing, and POS suitable for auto repair businesses.
- 8#8: Mitchell 1 Manager SE - Integrated shop management system combining CRM, scheduling, and OEM repair information for professional auto repair shops.
- 9#9: ALLDATA Manage Online - Cloud-based shop management software with CRM, digital inspections, and access to ALLDATA repair data for streamlined auto repair workflows.
- 10#10: Digital Wrench - Affordable auto shop management software providing CRM, scheduling, invoicing, and inventory tracking for small to medium repair shops.
We selected and ranked these tools based on key factors including comprehensive feature sets, ease of use, reliability, and overall value, ensuring they meet the diverse needs of shops ranging from small operations to large, multi-location businesses.
Comparison Table
This comparison table explores top Auto Repair Shop CRM software tools, featuring Tekmetric, Shopmonkey, Shop-Ware, AutoLeap, Shop Boss, and more, to help readers understand key differences, strengths, and practical uses.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Tekmetric All-in-one auto repair shop management software with advanced CRM, scheduling, invoicing, parts integration, and reporting features. | specialized | 9.6/10 | 9.8/10 | 9.4/10 | 9.2/10 |
| 2 | Shopmonkey Modern cloud-based platform for auto repair shops offering CRM, digital vehicle inspections, multi-location support, and seamless payments. | specialized | 9.1/10 | 9.4/10 | 8.9/10 | 8.6/10 |
| 3 | Shop-Ware Digital repair order and customer management system designed specifically for independent auto repair shops with real-time updates and customer portals. | specialized | 9.1/10 | 9.5/10 | 8.4/10 | 8.2/10 |
| 4 | AutoLeap Comprehensive CRM and business management tool for auto repair shops focusing on customer retention, marketing automation, and workflow optimization. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.3/10 |
| 5 | Shop Boss Robust auto shop software with CRM, inventory management, employee tracking, and integrated accounting for efficient operations. | specialized | 8.5/10 | 8.7/10 | 9.0/10 | 8.2/10 |
| 6 | R.O. Writer Established repair order and shop management software with CRM features, diagnostics integration, and customizable workflows for auto shops. | specialized | 8.4/10 | 9.1/10 | 7.6/10 | 8.0/10 |
| 7 | RepairShopr Versatile repair shop management platform with CRM, ticketing, invoicing, and POS suitable for auto repair businesses. | specialized | 7.6/10 | 7.2/10 | 8.4/10 | 8.1/10 |
| 8 | Mitchell 1 Manager SE Integrated shop management system combining CRM, scheduling, and OEM repair information for professional auto repair shops. | specialized | 8.2/10 | 9.1/10 | 7.4/10 | 7.8/10 |
| 9 | ALLDATA Manage Online Cloud-based shop management software with CRM, digital inspections, and access to ALLDATA repair data for streamlined auto repair workflows. | specialized | 8.4/10 | 9.2/10 | 7.6/10 | 8.1/10 |
| 10 | Digital Wrench Affordable auto shop management software providing CRM, scheduling, invoicing, and inventory tracking for small to medium repair shops. | specialized | 7.4/10 | 7.6/10 | 7.0/10 | 8.0/10 |
All-in-one auto repair shop management software with advanced CRM, scheduling, invoicing, parts integration, and reporting features.
Modern cloud-based platform for auto repair shops offering CRM, digital vehicle inspections, multi-location support, and seamless payments.
Digital repair order and customer management system designed specifically for independent auto repair shops with real-time updates and customer portals.
Comprehensive CRM and business management tool for auto repair shops focusing on customer retention, marketing automation, and workflow optimization.
Robust auto shop software with CRM, inventory management, employee tracking, and integrated accounting for efficient operations.
Established repair order and shop management software with CRM features, diagnostics integration, and customizable workflows for auto shops.
Versatile repair shop management platform with CRM, ticketing, invoicing, and POS suitable for auto repair businesses.
Integrated shop management system combining CRM, scheduling, and OEM repair information for professional auto repair shops.
Cloud-based shop management software with CRM, digital inspections, and access to ALLDATA repair data for streamlined auto repair workflows.
Affordable auto shop management software providing CRM, scheduling, invoicing, and inventory tracking for small to medium repair shops.
Tekmetric
specializedAll-in-one auto repair shop management software with advanced CRM, scheduling, invoicing, parts integration, and reporting features.
Advanced Digital Vehicle Inspections with interactive photo/video reports that customers can approve remotely via portal
Tekmetric is a cloud-based shop management software tailored for auto repair businesses, offering an all-in-one solution for streamlining operations from scheduling and invoicing to inventory and customer management. It excels in digital vehicle inspections (DVI) with photo/video integration, automated workflows, and real-time reporting to boost efficiency and profitability. The platform integrates seamlessly with QuickBooks and provides mobile access for technicians and owners.
Pros
- Comprehensive feature set including advanced DVI, multi-location support, and robust reporting
- Intuitive interface with mobile app for on-the-go access
- Excellent integrations like QuickBooks and top-tier customer support
Cons
- Premium pricing may be steep for very small shops
- Steeper learning curve for advanced customizations
- Limited third-party app ecosystem compared to general CRMs
Best For
Medium to large auto repair shops seeking a scalable, feature-rich CRM to optimize workflows and customer retention.
Pricing
Starts at $265/month (Essential for up to 5 users), $365/month (Pro), $465/month (Elite); scales with users/locations, billed annually with custom quotes available.
Shopmonkey
specializedModern cloud-based platform for auto repair shops offering CRM, digital vehicle inspections, multi-location support, and seamless payments.
Interactive digital vehicle inspections allowing technicians to capture photos/videos for quick customer approval and upsell opportunities
Shopmonkey is a cloud-based shop management platform tailored for auto repair businesses, streamlining operations from appointment scheduling to invoicing and customer communication. It features digital vehicle inspections with photos and videos, inventory management, repair order creation, and integrated payments. The software also provides reporting analytics, QuickBooks integration, and a mobile app for on-the-go access, helping shops digitize workflows and boost efficiency.
Pros
- Intuitive digital vehicle inspections with multimedia support
- Seamless mobile app and integrations like QuickBooks
- Robust customer CRM and automated communication tools
Cons
- Higher pricing tiers for full feature access
- Steeper learning curve for advanced customization
- Occasional support delays during high-volume periods
Best For
Medium to large auto repair shops needing an all-in-one digital platform for efficient operations and customer transparency.
Pricing
Starts at $199/month (Essential), $299/month (Pro), $449/month (Unlimited), billed annually with per-location scaling.
Shop-Ware
specializedDigital repair order and customer management system designed specifically for independent auto repair shops with real-time updates and customer portals.
Interactive Digital Vehicle Inspection Reports that allow customers to view issues via mobile app and approve repairs remotely
Shop-Ware is a cloud-based shop management software tailored for independent auto repair shops, offering CRM capabilities alongside repair order management, scheduling, and digital vehicle inspections. It excels in customer engagement through interactive multimedia reports and automated texting/email communications. The platform integrates with parts suppliers and accounting tools like QuickBooks to streamline workflows and boost shop efficiency.
Pros
- Superior digital vehicle inspections with photos, videos, and customer portals
- Robust CRM for personalized customer follow-ups and marketing
- Seamless integrations with parts vendors and QuickBooks
Cons
- Pricing can be steep for small single-bay shops
- Initial setup and learning curve for non-tech-savvy teams
- Limited customization options for advanced reporting
Best For
Mid-sized independent auto repair shops seeking advanced digital inspection and CRM tools to enhance customer trust and retention.
Pricing
Quote-based pricing starting at around $135 per technician/month, with tiers based on shop size and features; includes a free trial.
AutoLeap
specializedComprehensive CRM and business management tool for auto repair shops focusing on customer retention, marketing automation, and workflow optimization.
Digital Vehicle Inspections with real-time photo/video sharing and one-click customer approvals
AutoLeap is a cloud-based CRM and management platform tailored for auto repair shops, offering tools for scheduling, digital vehicle inspections, invoicing, inventory tracking, and customer communication. It enables technicians to create detailed inspection reports with photos and videos, which customers can review and approve remotely via SMS or email. The software also includes marketing automation, reporting dashboards, and integrations with QuickBooks and parts suppliers to streamline shop operations.
Pros
- Robust digital vehicle inspection tools with photo/video capture and customer approvals
- Strong customer retention features including automated SMS/email marketing
- Seamless integrations with QuickBooks, parts catalogs, and payment processors
Cons
- Higher pricing for multi-location shops
- Some advanced reporting requires higher-tier plans
- Initial setup and data migration can be time-consuming
Best For
Mid-sized auto repair shops seeking an all-in-one solution with advanced digital inspections and marketing automation.
Pricing
Starts at $199/month per location for Essentials plan, up to $399/month for Enterprise; additional locations $99-$199 each.
Shop Boss
specializedRobust auto shop software with CRM, inventory management, employee tracking, and integrated accounting for efficient operations.
Advanced digital vehicle inspections with embedded photos, videos, and technician notes for clear, shareable reports to customers
Shop Boss is a cloud-based CRM and management software tailored for auto repair shops, offering tools for appointment scheduling, digital vehicle inspections, invoicing, and inventory tracking. It integrates customer communication features like SMS reminders and online booking to boost efficiency and retention. The platform emphasizes mobile accessibility, allowing technicians to update jobs from anywhere in the shop.
Pros
- Highly intuitive mobile app for on-the-go shop management
- Powerful digital inspection tools with photos and videos for customer transparency
- Seamless integrations with QuickBooks and parts suppliers
Cons
- Higher pricing tiers may not suit very small shops
- Limited customization options for advanced reporting
- Occasional glitches in real-time syncing reported by users
Best For
Mid-sized auto repair shops seeking a mobile-first CRM to streamline inspections, scheduling, and customer interactions.
Pricing
Starts at $199/month for up to 5 users and 200 vehicles, with custom enterprise plans scaling based on shop size.
R.O. Writer
specializedEstablished repair order and shop management software with CRM features, diagnostics integration, and customizable workflows for auto shops.
Interactive Digital Vehicle Inspections with customizable checklists and multimedia attachments
R.O. Writer is a robust shop management system tailored for auto repair shops, specializing in digital repair orders, vehicle inspections, and customer management. It enables technicians to create detailed multi-point inspections with photos and videos, generate accurate estimates using a parts matrix, and handle invoicing seamlessly. The software integrates with QuickBooks and offers inventory tracking, making it a comprehensive CRM solution for automotive service businesses.
Pros
- Powerful digital inspection tools with photo/video integration
- Advanced parts matrix for precise pricing and inventory management
- Strong QuickBooks integration for streamlined accounting
Cons
- Steep learning curve due to extensive features
- Higher pricing compared to basic CRM alternatives
- Interface feels dated in some areas
Best For
Medium to large auto repair shops needing in-depth repair order and inspection management alongside CRM capabilities.
Pricing
Starts at $199/month for basic plans (1-5 users), scales to $500+/month for advanced modules and additional users; custom quotes required.
RepairShopr
specializedVersatile repair shop management platform with CRM, ticketing, invoicing, and POS suitable for auto repair businesses.
Comprehensive repair ticketing system with detailed status tracking, asset history, and automated customer updates
RepairShopr is a versatile repair shop management platform offering ticketing, CRM, invoicing, inventory tracking, scheduling, and POS capabilities tailored primarily for service-based repair businesses. While adaptable for auto repair shops through custom fields and workflows, it excels in general repair tracking rather than automotive-specific tools like VIN integration or OEM parts catalogs. It streamlines job intake, technician assignments, customer communications, and payments to improve shop efficiency.
Pros
- Intuitive interface with strong mobile app support for on-the-go access
- Robust inventory management and QuickBooks integration for seamless accounting
- Affordable scaling with unlimited tickets and solid customer portal features
Cons
- Lacks auto repair-specific tools like VIN decoding, labor guides, or vehicle history integration
- Advanced reporting and custom automations require higher-tier plans
- Customization needed for automotive workflows, which may increase setup time
Best For
Small to mid-sized auto repair shops seeking a cost-effective, general-purpose CRM that can handle basic ticketing and customer management without deep industry specialization.
Pricing
Starts at $99/month for Essentials (1 location, unlimited users/tickets), $199/month for Professional with advanced features; 14-day free trial, additional locations $50+/month.
Mitchell 1 Manager SE
specializedIntegrated shop management system combining CRM, scheduling, and OEM repair information for professional auto repair shops.
Seamless integration with Mitchell 1 ProDemand for real-time access to OEM repair procedures, wiring diagrams, and labor guides directly in the CRM workflow
Mitchell 1 Manager SE is a comprehensive shop management and CRM software tailored for auto repair shops, providing tools for customer database management, appointment scheduling, repair order processing, inventory control, and invoicing. It integrates deeply with Mitchell 1's ProDemand database, offering access to OEM repair procedures, wiring diagrams, and precise labor times to enhance diagnostic accuracy and workflow efficiency. The platform supports multi-location operations and includes accounting integrations, making it a one-stop solution for shop operations beyond basic CRM functions.
Pros
- Extensive integration with OEM repair data and diagnostics for accurate estimating and repairs
- Robust CRM with detailed customer and vehicle history tracking
- Strong inventory and multi-shop management capabilities
Cons
- Steep learning curve due to feature depth and complex interface
- Higher pricing compared to simpler CRM alternatives
- Occasional reports of slow performance and outdated UI elements
Best For
Mid-sized auto repair shops requiring integrated repair information and advanced shop management alongside CRM functionality.
Pricing
Subscription-based starting at around $200/month per shop, scaling with users, modules, and ProDemand integration (custom quotes common).
ALLDATA Manage Online
specializedCloud-based shop management software with CRM, digital inspections, and access to ALLDATA repair data for streamlined auto repair workflows.
Direct integration with ALLDATA's proprietary OEM repair information database, enabling instant access to procedures, specs, and TSBs within CRM workflows
ALLDATA Manage Online is a cloud-based shop management solution tailored for automotive repair shops, combining CRM capabilities with integrated OEM repair data from ALLDATA's extensive database. It handles customer relationship management, appointment scheduling, digital vehicle inspections, invoicing, parts ordering, and reporting to streamline daily operations. The platform emphasizes accuracy in diagnostics and repairs, making it a comprehensive tool for shops needing reliable automotive-specific information alongside business management.
Pros
- Seamless integration with ALLDATA's OEM repair and diagnostic database for accurate workflows
- Robust digital vehicle inspections and multi-point reporting to boost customer trust
- Comprehensive CRM tools including customer history, scheduling, and automated reminders
Cons
- Steep learning curve for new users due to feature depth
- Pricing can be high for smaller shops without full utilization
- Limited third-party integrations compared to general CRM platforms
Best For
Mid-sized auto repair shops that prioritize OEM-accurate repair data integrated with CRM and shop management functions.
Pricing
Quote-based subscription starting around $200-$400 per month depending on users, features, and ALLDATA data access tiers.
Digital Wrench
specializedAffordable auto shop management software providing CRM, scheduling, invoicing, and inventory tracking for small to medium repair shops.
Extensive parts cross-reference database for fast lookups, pricing, and inventory control
Digital Wrench is a desktop-based shop management software tailored for auto repair shops, providing CRM functionalities like customer and vehicle history tracking, repair order creation, invoicing, and scheduling. It includes robust inventory management with parts cross-referencing and integrates seamlessly with QuickBooks for accounting. Designed primarily for Windows users, it helps small independent shops streamline daily operations and maintain detailed service records.
Pros
- Affordable subscription pricing
- Comprehensive inventory and parts matrix
- Strong QuickBooks integration
Cons
- Outdated user interface
- Windows desktop-only, no native mobile app
- Limited advanced CRM automation
Best For
Small to medium independent auto repair shops needing a reliable, budget-friendly desktop solution for core CRM and shop management.
Pricing
Monthly subscriptions start at $129 for single-user/basic plan, up to $299+ for multi-user or advanced features; free trial available.
Conclusion
Evaluating the top 10 auto repair shop CRM tools reveals each has distinct strengths, but Tekmetric leads as the top choice, offering a comprehensive all-in-one solution. Shopmonkey, the second-ranked tool, shines with its modern cloud-based design and robust digital inspections, appealing to shops needing agility. Third-place Shop-Ware excels for independent shops, boasting real-time updates and user-friendly customer portals. With such strong options, the right fit depends on specific needs, yet Tekmetric emerges as the universal top pick for holistic auto repair management.
Ready to elevate your shop? Start exploring Tekmetric today to streamline operations, strengthen customer connections, and drive lasting success.
Tools Reviewed
All tools were independently evaluated for this comparison