Quick Overview
- 1#1: Tekmetric - All-in-one auto repair shop management platform with advanced CRM for customer tracking, marketing automation, and retention.
- 2#2: Shopmonkey - Cloud-based shop management software featuring CRM, digital vehicle inspections, scheduling, and payments for auto repair shops.
- 3#3: Shop-Ware - Digital workflow platform for auto repair shops with integrated CRM, repair orders, and customer communication tools.
- 4#4: AutoLeap - Comprehensive auto repair business software offering CRM, automated marketing, invoicing, and inventory control.
- 5#5: Mitchell 1 Manager SE - Enterprise-level shop management system with CRM, estimating, parts lookup, and customer relationship tools for auto repairs.
- 6#6: Shop Boss - Modern auto shop software providing CRM, two-way texting, digital inspections, and workflow automation.
- 7#7: Digital Wrench - Affordable on-premise or cloud shop management with CRM features for customer records, scheduling, and invoicing.
- 8#8: GaragePlug - Cloud ERP solution for auto repair shops including CRM, job management, analytics, and multi-location support.
- 9#9: Shop Controller - Integrated auto repair management software with CRM for customer database, reminders, and reporting.
- 10#10: Bolt On Technology - Shop management platform enhancing CRM with customer portals, video inspections, and marketing integrations.
We ranked these tools by assessing key factors like feature depth, usability, reliability, and value, ensuring they align with the varied needs of auto repair shops—from small local businesses to multi-location enterprises.
Comparison Table
Navigate the landscape of auto repair CRM software with a detailed comparison of key tools, featuring Tekmetric, Shopmonkey, Shop-Ware, AutoLeap, Mitchell 1 Manager SE, and more. This table simplifies decision-making by highlighting core features, pricing structures, and usability, helping you find the ideal solution to streamline your shop’s operations and boost efficiency.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Tekmetric All-in-one auto repair shop management platform with advanced CRM for customer tracking, marketing automation, and retention. | specialized | 9.7/10 | 9.8/10 | 9.3/10 | 9.1/10 |
| 2 | Shopmonkey Cloud-based shop management software featuring CRM, digital vehicle inspections, scheduling, and payments for auto repair shops. | specialized | 9.2/10 | 9.5/10 | 9.0/10 | 8.7/10 |
| 3 | Shop-Ware Digital workflow platform for auto repair shops with integrated CRM, repair orders, and customer communication tools. | specialized | 8.7/10 | 9.2/10 | 8.1/10 | 8.4/10 |
| 4 | AutoLeap Comprehensive auto repair business software offering CRM, automated marketing, invoicing, and inventory control. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.1/10 |
| 5 | Mitchell 1 Manager SE Enterprise-level shop management system with CRM, estimating, parts lookup, and customer relationship tools for auto repairs. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 6 | Shop Boss Modern auto shop software providing CRM, two-way texting, digital inspections, and workflow automation. | specialized | 8.4/10 | 8.8/10 | 8.2/10 | 7.9/10 |
| 7 | Digital Wrench Affordable on-premise or cloud shop management with CRM features for customer records, scheduling, and invoicing. | specialized | 8.2/10 | 8.5/10 | 7.8/10 | 8.7/10 |
| 8 | GaragePlug Cloud ERP solution for auto repair shops including CRM, job management, analytics, and multi-location support. | specialized | 8.1/10 | 8.4/10 | 7.9/10 | 8.0/10 |
| 9 | Shop Controller Integrated auto repair management software with CRM for customer database, reminders, and reporting. | specialized | 8.4/10 | 8.6/10 | 8.8/10 | 8.0/10 |
| 10 | Bolt On Technology Shop management platform enhancing CRM with customer portals, video inspections, and marketing integrations. | specialized | 8.1/10 | 8.7/10 | 7.4/10 | 7.6/10 |
All-in-one auto repair shop management platform with advanced CRM for customer tracking, marketing automation, and retention.
Cloud-based shop management software featuring CRM, digital vehicle inspections, scheduling, and payments for auto repair shops.
Digital workflow platform for auto repair shops with integrated CRM, repair orders, and customer communication tools.
Comprehensive auto repair business software offering CRM, automated marketing, invoicing, and inventory control.
Enterprise-level shop management system with CRM, estimating, parts lookup, and customer relationship tools for auto repairs.
Modern auto shop software providing CRM, two-way texting, digital inspections, and workflow automation.
Affordable on-premise or cloud shop management with CRM features for customer records, scheduling, and invoicing.
Cloud ERP solution for auto repair shops including CRM, job management, analytics, and multi-location support.
Integrated auto repair management software with CRM for customer database, reminders, and reporting.
Shop management platform enhancing CRM with customer portals, video inspections, and marketing integrations.
Tekmetric
specializedAll-in-one auto repair shop management platform with advanced CRM for customer tracking, marketing automation, and retention.
Industry-leading Digital Vehicle Inspection (DVI) tool with photo/video capture and customer approval workflows
Tekmetric is a cloud-based, all-in-one shop management software tailored for auto repair businesses, offering robust CRM capabilities alongside scheduling, digital vehicle inspections, invoicing, and inventory management. It streamlines customer interactions through automated communications, multi-channel messaging, and loyalty programs to boost retention and upsell opportunities. The platform provides real-time reporting and analytics to help shops optimize operations and profitability.
Pros
- Comprehensive digital vehicle inspections (DVI) that increase RO approval rates by up to 40%
- Powerful CRM with automated marketing, texting, and customer portals
- Excellent mobile app and seamless QuickBooks integration for effortless operations
Cons
- Pricing can be steep for very small shops
- Initial setup and learning curve for advanced features
- Limited customization options compared to some competitors
Best For
Mid-sized to large auto repair shops needing a scalable, feature-rich CRM to manage customer relationships, scheduling, and shop efficiency.
Pricing
Starts at $199/month (Essential), $299/month (Pro), $399/month (Elite) per location, with annual billing discounts; free demo available.
Shopmonkey
specializedCloud-based shop management software featuring CRM, digital vehicle inspections, scheduling, and payments for auto repair shops.
Digital Vehicle Inspections with photo/video capture and customer sharing for faster approvals
Shopmonkey is a cloud-based shop management software designed specifically for auto repair businesses, offering an all-in-one solution for CRM, scheduling, invoicing, and operations. It features digital vehicle inspections with photos and videos, automated customer communications, inventory tracking, and integrations with tools like QuickBooks. The platform's mobile app empowers technicians in the bay, while analytics provide insights to optimize shop performance.
Pros
- Intuitive, modern interface with minimal training required
- Powerful digital inspections and customer portal for approvals
- Strong mobile app and real-time notifications
Cons
- Higher pricing tiers needed for advanced features
- Limited customization in reporting for some users
- Occasional glitches in integrations
Best For
Mid-sized auto repair shops seeking a scalable, mobile-first CRM with digital workflows.
Pricing
Starts at $179/month (Starter, up to 3 users); Pro at $279/month; Elite at $449/month; custom Enterprise plans available.
Shop-Ware
specializedDigital workflow platform for auto repair shops with integrated CRM, repair orders, and customer communication tools.
Interactive digital vehicle inspections with shareable customer reports that include photos, videos, and repair recommendations to dramatically improve upsell approvals.
Shop-Ware is a cloud-based shop management and CRM platform designed specifically for auto repair shops, integrating customer relationship management with repair order processing, scheduling, and digital vehicle inspections. It streamlines workflows by enabling technicians to capture photos and videos of issues, which are shared with customers via branded digital reports to increase repair approvals. The software also supports multi-shop operations, parts ordering integrations, and automated customer communications for enhanced retention and efficiency.
Pros
- Powerful digital vehicle inspection tools with photo/video capture and customer portals
- Strong multi-location shop management and real-time reporting
- Seamless integrations with QuickBooks, parts suppliers, and SMS/email marketing
Cons
- Pricing can escalate quickly for larger shops or additional users
- Initial setup and learning curve for advanced features
- Customer support response times can vary
Best For
Multi-location auto repair shops seeking robust CRM, digital inspections, and operational scalability.
Pricing
Starts at $199/month for a single bay/location (up to 3 users), with tiers scaling to $500+/month based on bays, users, and add-ons like advanced analytics.
AutoLeap
specializedComprehensive auto repair business software offering CRM, automated marketing, invoicing, and inventory control.
Advanced Digital Vehicle Inspections with multimedia reports that customers can approve remotely via mobile links
AutoLeap is a cloud-based, all-in-one management platform tailored for auto repair shops, offering CRM, scheduling, invoicing, inventory management, and digital vehicle inspections. It enables seamless customer communication via SMS and email, automated marketing campaigns, and real-time reporting to optimize shop operations. Designed for multi-location businesses, it integrates with tools like QuickBooks and provides a mobile app for technicians on the go.
Pros
- Robust digital vehicle inspection tool with photos and videos for transparent customer communication
- Comprehensive automation for scheduling, reminders, and marketing to boost efficiency
- Strong multi-location support and mobile accessibility for technicians
Cons
- Pricing can be steep for smaller shops with limited locations
- Steep initial learning curve for non-tech-savvy users
- Some advanced customizations and third-party integrations are limited
Best For
Multi-location auto repair shops seeking an integrated CRM and operations platform to streamline workflows and customer engagement.
Pricing
Starts at $199/month for a single location (billed annually), with tiers scaling to $499+/month based on locations, users, and features; custom enterprise pricing available.
Mitchell 1 Manager SE
enterpriseEnterprise-level shop management system with CRM, estimating, parts lookup, and customer relationship tools for auto repairs.
Intelligent Parts Matrix that automatically cross-references and suggests compatible parts based on vehicle VIN and repair procedures
Mitchell 1 Manager SE is a comprehensive shop management software tailored for auto repair shops, functioning as a CRM solution with robust customer database management, appointment scheduling, and automated service reminders. It integrates repair estimating, digital inspections, invoicing, and inventory tracking to streamline daily operations. The platform leverages Mitchell's extensive automotive databases for accurate labor times, parts recommendations, and wiring diagrams.
Pros
- Precise estimating tools with vehicle-specific labor times and diagrams
- Strong CRM features including customer history and marketing automation
- Seamless integration with QuickBooks and parts suppliers
Cons
- Steep learning curve for new users
- Higher pricing compared to general CRM alternatives
- Limited standalone mobile app functionality
Best For
Mid-sized auto repair shops seeking integrated repair management and CRM with deep automotive-specific capabilities.
Pricing
Subscription-based starting at around $200/month per bay, with tiers scaling by shop size and features.
Shop Boss
specializedModern auto shop software providing CRM, two-way texting, digital inspections, and workflow automation.
Interactive Digital Vehicle Inspections that allow real-time customer approvals via photos and videos
Shop Boss is a cloud-based all-in-one management platform designed specifically for auto repair shops, offering tools for appointment scheduling, digital vehicle inspections, invoicing, inventory tracking, and customer relationship management. It streamlines shop operations with features like two-way texting, online booking, and QuickBooks integration to improve efficiency and customer retention. The software emphasizes mobile accessibility, allowing technicians to update records from the shop floor.
Pros
- Robust digital vehicle inspection tools with customer photo approvals
- Comprehensive CRM with automated texting and email marketing
- Strong integrations including QuickBooks and parts vendors
Cons
- Pricing can be steep for very small shops
- Steeper learning curve for advanced features
- Limited reporting customization compared to top competitors
Best For
Medium-sized auto repair shops seeking an integrated CRM and operations platform to enhance customer engagement and workflow efficiency.
Pricing
Starts at $199/month for Essential plan (1 location, basic features); Pro at $299/month and Elite at $399/month with advanced tools; additional fees for multi-locations or users.
Digital Wrench
specializedAffordable on-premise or cloud shop management with CRM features for customer records, scheduling, and invoicing.
Integrated digital vehicle inspection tool with photo uploads and customer portal sharing
Digital Wrench is a cloud-based shop management software tailored for auto repair businesses, providing comprehensive tools for customer relationship management, repair order processing, inventory tracking, and scheduling. It includes vehicle history databases, digital inspections, invoicing, and QuickBooks integration to streamline daily operations. The platform emphasizes efficiency for independent shops with features like automated reminders and parts matrix for quick lookups.
Pros
- Robust auto shop-specific features like vehicle history and parts matrix
- Strong integration with QuickBooks and affordable scaling
- Reliable customer support and regular updates
Cons
- Dated user interface that feels clunky at times
- Limited mobile app capabilities compared to competitors
- Occasional bugs in reporting and inventory syncing
Best For
Small to mid-sized independent auto repair shops seeking an all-in-one CRM without high costs.
Pricing
Starts at $119/month for 1 user, up to $299/month for 5 users; additional users $49 each, with a free trial available.
GaragePlug
specializedCloud ERP solution for auto repair shops including CRM, job management, analytics, and multi-location support.
Digital job cards with real-time updates and photo attachments for seamless technician-to-customer communication
GaragePlug is a cloud-based garage management and CRM software tailored for auto repair shops, offering tools for customer relationship management, appointment scheduling, digital job cards, inventory tracking, and invoicing. It enables shops to manage vehicle service history, send automated SMS/email reminders, and generate detailed reports for better operational efficiency. The platform supports multi-location operations and includes a mobile app for technicians, helping streamline workflows from front desk to shop floor.
Pros
- Comprehensive all-in-one solution for garage operations including CRM and inventory
- Strong mobile app support for on-the-go access and technician use
- Detailed vehicle history tracking and automated customer communications
Cons
- Pricing can escalate quickly for multi-location or high-volume shops
- Steeper learning curve for advanced reporting and customization features
- Limited third-party integrations compared to larger competitors
Best For
Medium-sized auto repair shops or multi-location garages needing robust CRM and operational management tools.
Pricing
Starts at $49/month for basic single-location plans, with Pro and Enterprise tiers from $99-$299/month based on users, locations, and features; custom quotes available.
Shop Controller
specializedIntegrated auto repair management software with CRM for customer database, reminders, and reporting.
Advanced Digital Vehicle Inspection (DVI) tool with customizable templates, multi-angle photos/videos, and automated approval workflows
Shop Controller is a cloud-based CRM and management software tailored for auto repair shops, offering tools for appointment scheduling, digital vehicle inspections, invoicing, and customer communication. It integrates seamlessly with QuickBooks and provides mobile access for technicians to update repair statuses in real-time. The platform aims to streamline shop operations, improve efficiency, and boost revenue through detailed service recommendations and follow-up reminders.
Pros
- Comprehensive digital vehicle inspection with photos and videos for better customer approvals
- Seamless QuickBooks integration for effortless accounting
- User-friendly mobile app for on-the-go shop management
Cons
- Pricing can be steep for very small shops with low volume
- Advanced reporting features require customization or add-ons
- Limited integrations with non-automotive third-party tools
Best For
Mid-sized auto repair shops needing robust digital inspections and streamlined workflows to increase upsells and customer retention.
Pricing
Starts at $199/month for basic plan (up to 5 users), scales to $399+/month for advanced features and more users; custom enterprise pricing available.
Bolt On Technology
specializedShop management platform enhancing CRM with customer portals, video inspections, and marketing integrations.
Digital Vehicle Inspection (DVI) with photo/video capture and customer portal sharing for transparent service recommendations
Bolt On Technology is a robust shop management and CRM platform tailored for auto repair businesses, offering tools for customer management, appointment scheduling, invoicing, and marketing automation. It excels in digital vehicle inspections (DVI) to boost upsells and includes features like parts matrix, multi-location support, and QuickBooks integration. The software streamlines operations for repair shops by combining CRM with workflow automation to improve efficiency and customer retention.
Pros
- Powerful Digital Vehicle Inspection tool for visual reports and upsells
- Excellent multi-location management and reporting capabilities
- Seamless integrations with QuickBooks and parts suppliers
Cons
- Steep learning curve for new users
- Pricing can be high for single-location shops
- Some customization options feel limited
Best For
Multi-location auto repair chains seeking an all-in-one CRM with advanced inspection and reporting features.
Pricing
Starts at $195/month per location for basic plans, scaling to $300+ with advanced features; custom quotes available.
Conclusion
After analyzing the top auto repair CRM software, Tekmetric solidifies its position as the top choice, boasting an all-in-one platform with advanced CRM, marketing automation, and retention tools that enhance operational efficiency. Shopmonkey and Shop-Ware stand out as strong alternatives, with Shopmonkey excelling in cloud-based digital inspections and scheduling, and Shop-Ware offering integrated workflow and customer communication tools, catering to varied business needs.
Don't miss out on optimizing your shop's performance—try Tekmetric first, or explore Shopmonkey and Shop-Ware to discover the solution that best aligns with your unique requirements.
Tools Reviewed
All tools were independently evaluated for this comparison