Quick Overview
- 1#1: Twilio Segment - Customer data platform that unifies data from multiple sources to build and activate precise audience segments across marketing tools.
- 2#2: Amplitude - Behavioral analytics platform enabling deep audience segmentation based on user actions and cohorts for product optimization.
- 3#3: Mixpanel - User analytics tool for creating dynamic audience segments based on event-based behaviors and funnel analysis.
- 4#4: Google Analytics - Web and app analytics solution with audience builder for segmenting users by demographics, behavior, and custom conditions.
- 5#5: HubSpot - Marketing and CRM platform that allows list-based audience segmentation using contact properties and behaviors.
- 6#6: Klaviyo - Ecommerce marketing platform specializing in predictive and behavioral audience segmentation for email and SMS campaigns.
- 7#7: Braze - Customer engagement platform for real-time, cross-channel audience segmentation and personalization.
- 8#8: Iterable - Cross-channel growth platform with AI-driven audience segmentation for personalized messaging.
- 9#9: Customer.io - Automated messaging platform that segments audiences based on behavioral data and lifecycle stages.
- 10#10: Adobe Audience Manager - Enterprise data management platform for building, activating, and managing audience segments at scale.
We ranked these tools based on feature depth, usability, data integrity, and overall value, ensuring they cater to varied business sizes, goals, and technical proficiencies while delivering actionable segmentation insights.
Comparison Table
Audience segmentation software is critical for tailoring campaigns, and this table compares top tools like Twilio Segment, Amplitude, Mixpanel, Google Analytics, HubSpot, and more. It helps readers identify key features, best use cases, and unique benefits to choose the right solution for their business needs, whether prioritizing analytics depth, user-friendliness, or platform integration.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Twilio Segment Customer data platform that unifies data from multiple sources to build and activate precise audience segments across marketing tools. | specialized | 9.4/10 | 9.8/10 | 8.2/10 | 8.5/10 |
| 2 | Amplitude Behavioral analytics platform enabling deep audience segmentation based on user actions and cohorts for product optimization. | specialized | 9.2/10 | 9.6/10 | 8.4/10 | 8.1/10 |
| 3 | Mixpanel User analytics tool for creating dynamic audience segments based on event-based behaviors and funnel analysis. | specialized | 9.1/10 | 9.6/10 | 8.2/10 | 8.5/10 |
| 4 | Google Analytics Web and app analytics solution with audience builder for segmenting users by demographics, behavior, and custom conditions. | other | 8.7/10 | 9.2/10 | 7.8/10 | 9.8/10 |
| 5 | HubSpot Marketing and CRM platform that allows list-based audience segmentation using contact properties and behaviors. | enterprise | 8.4/10 | 9.0/10 | 8.2/10 | 7.8/10 |
| 6 | Klaviyo Ecommerce marketing platform specializing in predictive and behavioral audience segmentation for email and SMS campaigns. | specialized | 8.7/10 | 9.2/10 | 8.0/10 | 8.4/10 |
| 7 | Braze Customer engagement platform for real-time, cross-channel audience segmentation and personalization. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 7.5/10 |
| 8 | Iterable Cross-channel growth platform with AI-driven audience segmentation for personalized messaging. | specialized | 8.5/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 9 | Customer.io Automated messaging platform that segments audiences based on behavioral data and lifecycle stages. | specialized | 8.7/10 | 9.4/10 | 7.8/10 | 8.2/10 |
| 10 | Adobe Audience Manager Enterprise data management platform for building, activating, and managing audience segments at scale. | enterprise | 8.1/10 | 9.2/10 | 6.8/10 | 7.5/10 |
Customer data platform that unifies data from multiple sources to build and activate precise audience segments across marketing tools.
Behavioral analytics platform enabling deep audience segmentation based on user actions and cohorts for product optimization.
User analytics tool for creating dynamic audience segments based on event-based behaviors and funnel analysis.
Web and app analytics solution with audience builder for segmenting users by demographics, behavior, and custom conditions.
Marketing and CRM platform that allows list-based audience segmentation using contact properties and behaviors.
Ecommerce marketing platform specializing in predictive and behavioral audience segmentation for email and SMS campaigns.
Customer engagement platform for real-time, cross-channel audience segmentation and personalization.
Cross-channel growth platform with AI-driven audience segmentation for personalized messaging.
Automated messaging platform that segments audiences based on behavioral data and lifecycle stages.
Enterprise data management platform for building, activating, and managing audience segments at scale.
Twilio Segment
specializedCustomer data platform that unifies data from multiple sources to build and activate precise audience segments across marketing tools.
Personas identity resolution engine that stitches data across devices and channels for hyper-accurate, unified audience profiles
Twilio Segment is a premier Customer Data Platform (CDP) that collects, unifies, and activates first-party customer data from over 450 sources, enabling precise audience segmentation based on behaviors, attributes, and events. It leverages identity resolution through Personas to create unified customer profiles and supports real-time data pipelines for dynamic segment building. Businesses use it to power personalized marketing, analytics, and advertising across channels with robust privacy controls and scalability for enterprise needs.
Pros
- Extensive library of 450+ integrations for seamless data collection and activation
- Advanced identity resolution and real-time segmentation capabilities
- Scalable architecture with strong data privacy and compliance features (e.g., CCPA, GDPR)
Cons
- Steep learning curve for advanced configurations and custom functions
- High usage-based pricing that scales quickly for large volumes
- Limited built-in visualization tools, relying on integrations for reporting
Best For
Enterprise marketing and growth teams handling high-volume, multi-channel customer data for sophisticated audience segmentation and activation.
Pricing
Free Developer plan; Team plan starts at ~$10,000/month for 1M monthly tracked users (MTUs), scaling with volume; Enterprise custom pricing.
Amplitude
specializedBehavioral analytics platform enabling deep audience segmentation based on user actions and cohorts for product optimization.
Behavioral Pathfinding for segmenting users by exact journeys and sequences of events
Amplitude is a comprehensive product analytics platform specializing in behavioral data analysis, enabling teams to track user events, build funnels, and create dynamic audience segments. For audience segmentation, it offers powerful cohort creation based on user properties, events, paths, and retention patterns, allowing precise targeting of user groups. It integrates deeply with product stacks to power personalized experiences and growth experiments.
Pros
- Advanced behavioral cohort segmentation with path analysis
- Real-time data processing and scalable event tracking
- Seamless integrations with CRMs, warehouses, and experimentation tools
Cons
- Steep learning curve for complex segmentation setups
- Event-based pricing can become expensive at scale
- Less focus on traditional demographic segmentation compared to CDPs
Best For
Product-led growth teams in mid-to-large companies needing deep behavioral insights for audience segmentation.
Pricing
Freemium with free tier up to 10M events/month; Starter at $995/mo (10M events), Plus/Growth/Enterprise custom pricing based on monthly tracked users/events.
Mixpanel
specializedUser analytics tool for creating dynamic audience segments based on event-based behaviors and funnel analysis.
Behavioral cohorts with retroactive analysis for dynamic, action-based audience building
Mixpanel is a leading product analytics platform specializing in event-based tracking and behavioral analysis to power advanced audience segmentation. It enables users to create dynamic segments based on user actions, properties, cohorts, and funnels, providing deep insights into user behavior. With real-time data processing and self-serve querying tools, it helps product teams identify high-value audiences for targeted engagement and optimization.
Pros
- Powerful behavioral and cohort-based segmentation
- Real-time analytics and JQL for complex queries
- Seamless integrations with 300+ tools
Cons
- Steep learning curve for advanced features
- Pricing scales quickly with high MTU volumes
- Less emphasis on demographic segmentation
Best For
Product-led growth teams at scaling SaaS companies seeking behavioral insights for precise audience targeting.
Pricing
Free up to 100k MTU/month; Growth from $25/month + $0.85-$1.10/MTU overage; Enterprise custom pricing.
Google Analytics
otherWeb and app analytics solution with audience builder for segmenting users by demographics, behavior, and custom conditions.
Audiences feature that dynamically builds and activates segments across Google Ads, Search Ads 360, and Display & Video 360 without exports.
Google Analytics is a leading web analytics platform that provides robust audience segmentation capabilities through custom segments and audiences in GA4, allowing users to define groups based on user behavior, demographics, traffic sources, and conversions. It enables dynamic audience creation for analysis, reporting, and activation across Google Marketing Platform tools like Google Ads for remarketing. The tool processes massive datasets to deliver actionable insights, though it focuses primarily on web and app traffic.
Pros
- Free core platform with unlimited audience creation
- Deep integration with Google Ads and other ecosystem tools
- Advanced behavioral and predictive segmentation powered by machine learning
Cons
- Steep learning curve for GA4 interface and advanced features
- Data sampling and processing delays for high-volume sites
- Limited to web/app data with privacy restrictions impacting tracking
Best For
Digital marketers and e-commerce sites needing cost-effective web traffic segmentation integrated with Google advertising.
Pricing
Free for standard use; Google Analytics 360 enterprise edition starts at approximately $150,000/year based on data volume.
HubSpot
enterpriseMarketing and CRM platform that allows list-based audience segmentation using contact properties and behaviors.
Active lists that update in real-time based on evolving contact data and behaviors
HubSpot is a comprehensive CRM platform with robust audience segmentation capabilities in its Marketing Hub, enabling users to build dynamic lists based on contact properties, behaviors, website activity, and email engagement. It supports real-time active lists that automatically update as data changes, facilitating precise targeting for personalized marketing campaigns and sales outreach. Integrated with forms, workflows, and analytics, it streamlines segmentation within a full inbound marketing ecosystem.
Pros
- Deep integration with CRM data for rich segmentation criteria
- Real-time active lists that update dynamically
- Seamless workflows for automated list-based actions
Cons
- Advanced features locked behind expensive Professional/Enterprise tiers
- Steep learning curve for complex multi-layered segments
- Not ideal as a standalone segmentation tool outside HubSpot ecosystem
Best For
Mid-sized marketing teams already using HubSpot CRM who need integrated, scalable audience segmentation.
Pricing
Free CRM with basic static lists; Marketing Hub Starter at $20/month (2 seats, billed annually), Professional at $890/month (5 seats), Enterprise at $3,600/month.
Klaviyo
specializedEcommerce marketing platform specializing in predictive and behavioral audience segmentation for email and SMS campaigns.
Predictive analytics for automatic segmentation by customer lifetime value, churn probability, and purchase propensity
Klaviyo is a marketing automation platform tailored for e-commerce, offering advanced audience segmentation based on customer behavior, purchase history, and real-time data from integrated platforms like Shopify. It enables users to create dynamic segments for personalized email, SMS, and push campaigns. Predictive analytics further enhance segmentation by forecasting customer lifetime value and churn risk.
Pros
- Exceptional behavioral and predictive segmentation capabilities
- Seamless integrations with major e-commerce platforms
- Real-time dynamic segments that update automatically
Cons
- Pricing escalates quickly with growing contact lists
- Steeper learning curve for complex segment logic
- Primarily optimized for marketing rather than pure analytics segmentation
Best For
E-commerce brands seeking sophisticated, revenue-driven audience segmentation for targeted marketing campaigns.
Pricing
Free for up to 250 active profiles; paid plans start at $20/month for 500 profiles, scaling based on active profiles and features (up to enterprise tiers).
Braze
enterpriseCustomer engagement platform for real-time, cross-channel audience segmentation and personalization.
Currents real-time CDP for streaming data and dynamic audience segmentation that updates segments instantly as user behavior changes
Braze is a customer engagement platform renowned for its robust audience segmentation capabilities, enabling real-time creation of dynamic segments based on user behavior, attributes, and predictive analytics. It unifies data from multiple sources via its Customer Data Platform (CDP) called Currents, allowing marketers to build precise audience cohorts without coding for basic use cases or with SQL for advanced queries. The platform supports cross-channel personalization, making it ideal for orchestrating targeted campaigns at scale.
Pros
- Real-time dynamic segmentation with Currents for instant audience updates
- AI-powered predictive modeling and RFM analysis for deeper insights
- Seamless integrations with 100+ data sources and channels
Cons
- Steep learning curve for advanced SQL-based segmentation
- Enterprise pricing that's prohibitive for SMBs
- Overkill for simple segmentation needs without full platform adoption
Best For
Mid-to-large enterprises requiring sophisticated, real-time audience segmentation integrated with multi-channel customer engagement.
Pricing
Custom quote-based pricing, typically starting at $100,000+ annually for enterprise plans based on monthly tracked users (MTUs).
Iterable
specializedCross-channel growth platform with AI-driven audience segmentation for personalized messaging.
Real-time computed attributes and behavioral streaming for instant, dynamic segment creation
Iterable is a customer engagement platform specializing in real-time audience segmentation powered by its robust Customer Data Platform (CDP). It enables marketers to build dynamic segments based on behavioral data, user attributes, and predictive AI models, unifying data from multiple sources for precise targeting. The platform supports cross-channel activation through email, SMS, push, and in-app messaging, making it ideal for personalized campaigns at scale.
Pros
- Advanced real-time behavioral segmentation with streaming data
- Deep integrations with CRMs, warehouses, and analytics tools
- AI-powered predictive audiences and personalization
Cons
- Steep learning curve for complex segment building
- Enterprise-level pricing not suited for small teams
- Overemphasis on full engagement suite may overwhelm pure segmentation users
Best For
Mid-to-large enterprises and e-commerce brands needing scalable, cross-channel audience segmentation with real-time personalization.
Pricing
Custom enterprise pricing starting at ~$12,000/month, based on active users, message volume, and features.
Customer.io
specializedAutomated messaging platform that segments audiences based on behavioral data and lifecycle stages.
Liquid templating language for building complex, dynamic behavioral segments
Customer.io is a customer data and engagement platform that specializes in audience segmentation powered by behavioral data, customer attributes, and event triggers. It allows users to build dynamic segments using a SQL-like Liquid templating language, enabling hyper-targeted messaging campaigns across email, SMS, push, and web. The tool integrates deeply with data warehouses, CRMs, and analytics platforms to create real-time, personalized customer journeys.
Pros
- Powerful behavioral segmentation with Liquid queries
- Seamless integrations for real-time data syncing
- Dynamic personalization in automated journeys
Cons
- Steep learning curve for advanced segmentation
- Pricing scales quickly with audience size and volume
- More messaging-oriented than standalone segmentation tool
Best For
Mid-sized SaaS, e-commerce, and tech companies seeking behavioral-driven segmentation for personalized campaigns.
Pricing
Starts at $150/month for up to 500 monthly tracked users (MTUs); scales with MTUs and message volume, with enterprise custom plans.
Adobe Audience Manager
enterpriseEnterprise data management platform for building, activating, and managing audience segments at scale.
Trait-based audience builder with server-side, real-time trait evaluation for high-speed, privacy-safe segmentation
Adobe Audience Manager is a robust data management platform (DMP) designed for collecting, unifying, and activating first-, second-, and third-party audience data across marketing channels. It excels in creating highly granular audience segments through traits, rules, and algorithmic modeling, enabling precise targeting in advertising and personalization efforts. Integrated deeply within the Adobe Experience Cloud, it supports data export to DSPs, SSPs, and other partners for omnichannel activation.
Pros
- Enterprise-scale data processing and segmentation capabilities
- Seamless integrations with Adobe Experience Cloud tools
- Advanced data governance and privacy compliance features
Cons
- Steep learning curve and complex setup requiring specialists
- High cost prohibitive for mid-market businesses
- Dated user interface compared to modern CDPs
Best For
Large enterprises with heavy Adobe investments needing sophisticated, scalable audience segmentation across massive datasets.
Pricing
Custom enterprise pricing, often starting at $100,000+ annually based on data volume, users, and integrations.
Conclusion
Selecting the best audience segmentation software hinges on specific goals, but Twilio Segment, Amplitude, and Mixpanel rise as the top contenders. Twilio Segment leads with its ability to unify data across sources and activate segments, making it the clear top choice. Amplitude and Mixpanel, meanwhile, excel in behavioral analytics and dynamic insights, offering strong alternatives for different use cases.
Boost your marketing effectiveness by trying Twilio Segment today—its robust data unification and activation capabilities can transform how you connect with your audience.
Tools Reviewed
All tools were independently evaluated for this comparison
