Quick Overview
- 1#1: PremierOne CAD - Enterprise-grade computer-aided dispatch software that optimizes ambulance resource allocation, GPS tracking, and real-time coordination for EMS operations.
- 2#2: HxGN OnCall Dispatch - Scalable CAD platform with advanced mapping, AVL, and workflow automation tailored for efficient ambulance dispatching and incident management.
- 3#3: New World CAD - Robust public safety CAD system providing seamless ambulance dispatch, call handling, and integration with RMS for EMS agencies.
- 4#4: CentralSquare CAD - Integrated CAD solution offering real-time dispatching, mobile data access, and analytics to enhance ambulance response times.
- 5#5: Zetron MAX CAD - High-performance CAD software with NG9-1-1 support, dynamic resource management, and console integration for ambulance services.
- 6#6: Mark43 CAD - Cloud-native CAD platform delivering modern dispatching tools, AI-driven insights, and mobile capabilities for EMS ambulance coordination.
- 7#7: NICE Public Safety CAD - Intelligent CAD system with multimedia call handling, predictive dispatching, and performance analytics for ambulance operations.
- 8#8: Southern Software CAD/RMS - Affordable, customizable CAD/RMS suite supporting ambulance dispatch, reporting, and interoperability for mid-sized EMS agencies.
- 9#9: CODY Systems CAD - Flexible CAD software with GIS mapping, automated dispatching, and records management optimized for fire and ambulance services.
- 10#10: TRAKIT CAD - Web-based CAD tool providing essential dispatch functions, unit tracking, and reporting for smaller ambulance and public safety operations.
These tools were chosen and ranked based on key factors including feature set (such as GPS tracking, mapping, and integration capabilities), platform reliability, user-friendliness, and overall value, ensuring a balanced mix of performance and practicality for diverse EMS needs.
Comparison Table
This comparison table equips emergency services with insights into ambulance dispatch software, featuring tools such as PremierOne CAD, HxGN OnCall Dispatch, New World CAD, CentralSquare CAD, Zetron MAX CAD, and additional options. Readers will discover core functionalities, strengths, and unique attributes to identify the most suitable solution for their operational requirements.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | PremierOne CAD Enterprise-grade computer-aided dispatch software that optimizes ambulance resource allocation, GPS tracking, and real-time coordination for EMS operations. | enterprise | 9.7/10 | 9.8/10 | 8.9/10 | 9.3/10 |
| 2 | HxGN OnCall Dispatch Scalable CAD platform with advanced mapping, AVL, and workflow automation tailored for efficient ambulance dispatching and incident management. | enterprise | 9.1/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | New World CAD Robust public safety CAD system providing seamless ambulance dispatch, call handling, and integration with RMS for EMS agencies. | enterprise | 8.7/10 | 9.2/10 | 7.8/10 | 8.1/10 |
| 4 | CentralSquare CAD Integrated CAD solution offering real-time dispatching, mobile data access, and analytics to enhance ambulance response times. | enterprise | 8.2/10 | 8.7/10 | 7.6/10 | 7.9/10 |
| 5 | Zetron MAX CAD High-performance CAD software with NG9-1-1 support, dynamic resource management, and console integration for ambulance services. | enterprise | 8.1/10 | 8.6/10 | 7.4/10 | 7.8/10 |
| 6 | Mark43 CAD Cloud-native CAD platform delivering modern dispatching tools, AI-driven insights, and mobile capabilities for EMS ambulance coordination. | enterprise | 8.2/10 | 8.7/10 | 7.8/10 | 7.4/10 |
| 7 | NICE Public Safety CAD Intelligent CAD system with multimedia call handling, predictive dispatching, and performance analytics for ambulance operations. | enterprise | 8.2/10 | 9.1/10 | 7.4/10 | 7.7/10 |
| 8 | Southern Software CAD/RMS Affordable, customizable CAD/RMS suite supporting ambulance dispatch, reporting, and interoperability for mid-sized EMS agencies. | enterprise | 8.1/10 | 8.4/10 | 7.8/10 | 8.0/10 |
| 9 | CODY Systems CAD Flexible CAD software with GIS mapping, automated dispatching, and records management optimized for fire and ambulance services. | enterprise | 8.1/10 | 8.4/10 | 7.9/10 | 8.0/10 |
| 10 | TRAKIT CAD Web-based CAD tool providing essential dispatch functions, unit tracking, and reporting for smaller ambulance and public safety operations. | enterprise | 7.6/10 | 8.1/10 | 6.9/10 | 7.4/10 |
Enterprise-grade computer-aided dispatch software that optimizes ambulance resource allocation, GPS tracking, and real-time coordination for EMS operations.
Scalable CAD platform with advanced mapping, AVL, and workflow automation tailored for efficient ambulance dispatching and incident management.
Robust public safety CAD system providing seamless ambulance dispatch, call handling, and integration with RMS for EMS agencies.
Integrated CAD solution offering real-time dispatching, mobile data access, and analytics to enhance ambulance response times.
High-performance CAD software with NG9-1-1 support, dynamic resource management, and console integration for ambulance services.
Cloud-native CAD platform delivering modern dispatching tools, AI-driven insights, and mobile capabilities for EMS ambulance coordination.
Intelligent CAD system with multimedia call handling, predictive dispatching, and performance analytics for ambulance operations.
Affordable, customizable CAD/RMS suite supporting ambulance dispatch, reporting, and interoperability for mid-sized EMS agencies.
Flexible CAD software with GIS mapping, automated dispatching, and records management optimized for fire and ambulance services.
Web-based CAD tool providing essential dispatch functions, unit tracking, and reporting for smaller ambulance and public safety operations.
PremierOne CAD
enterpriseEnterprise-grade computer-aided dispatch software that optimizes ambulance resource allocation, GPS tracking, and real-time coordination for EMS operations.
Dynamic Resource Recommendation Engine that uses AI and real-time data to automatically suggest optimal ambulance units for fastest response
PremierOne CAD by Motorola Solutions is a comprehensive computer-aided dispatch (CAD) system optimized for public safety operations, including ambulance dispatch for EMS agencies. It enables real-time incident management, automated resource allocation, GIS mapping, and AVL tracking to streamline emergency responses. The platform integrates seamlessly with NG911, RMS, and mobile data systems, supporting multi-agency coordination and data-driven decision-making for high-volume dispatch centers.
Pros
- Advanced GIS mapping and AVL for precise unit tracking and routing
- Seamless integration with NG911, Motorola radios, and RMS for unified operations
- Scalable architecture with analytics for performance optimization and reporting
Cons
- High upfront implementation costs and customization complexity
- Steep learning curve requiring extensive training for dispatchers
- Dependent on Motorola ecosystem for optimal performance
Best For
Large-scale EMS and public safety agencies handling high call volumes that need robust, integrated dispatch with real-time analytics.
Pricing
Enterprise-level custom pricing; typically includes licensing, implementation, and annual support fees starting at $100K+ depending on agency size—contact Motorola for quotes.
HxGN OnCall Dispatch
enterpriseScalable CAD platform with advanced mapping, AVL, and workflow automation tailored for efficient ambulance dispatching and incident management.
Dynamic geospatial engine with real-time AVL and predictive dispatching for optimized ambulance deployment
HxGN OnCall Dispatch is a comprehensive Computer-AI ded Dispatch (CAD) platform from Hexagon tailored for public safety operations, including ambulance services. It enables efficient call handling, resource assignment, and real-time tracking with advanced geospatial mapping and NG9-1-1 support. The software integrates with mobile apps and analytics tools to enhance situational awareness and response times for EMS agencies.
Pros
- Robust NG9-1-1 compatibility for multimedia emergency calls
- Advanced GIS integration for precise ambulance routing and tracking
- Scalable analytics and reporting for performance optimization
Cons
- High initial implementation costs and complexity
- Steep learning curve for non-technical dispatchers
- Limited flexibility for very small agencies
Best For
Mid-to-large EMS agencies handling high-volume emergency dispatches that require integrated geospatial and NG9-1-1 capabilities.
Pricing
Enterprise custom pricing, typically $100,000+ annually based on users, features, and deployment scale.
New World CAD
enterpriseRobust public safety CAD system providing seamless ambulance dispatch, call handling, and integration with RMS for EMS agencies.
Dynamic resource recommendation engine that suggests optimal ambulances based on real-time location, skills, and call priority
New World CAD from Tyler Technologies is a comprehensive computer-aided dispatch (CAD) software tailored for public safety agencies, including ambulance services, handling emergency call intake, resource dispatching, and unit tracking. It integrates advanced GIS mapping, automatic vehicle location (AVL), and real-time status updates to optimize EMS response times. The platform supports NG911 compliance and seamless integration with records management systems (RMS) for efficient ambulance operations.
Pros
- Robust GIS mapping and AVL for precise ambulance routing and ETA calculations
- Seamless integration with Tyler's RMS and NG911 for streamlined EMS workflows
- Scalable architecture suitable for high-volume dispatch centers
Cons
- Steep learning curve and complex initial setup for smaller agencies
- Custom enterprise pricing can be prohibitive for budget-constrained operations
- Occasional reports of interface lag during peak call volumes
Best For
Large municipal or regional public safety agencies managing high-volume ambulance dispatches that require enterprise-grade scalability and integrations.
Pricing
Enterprise subscription model; custom quotes typically starting at $50,000+ annually based on agency size and modules.
CentralSquare CAD
enterpriseIntegrated CAD solution offering real-time dispatching, mobile data access, and analytics to enhance ambulance response times.
Deep NG911 integration with real-time call handling and predictive resource allocation
CentralSquare CAD is a robust computer-aided dispatch (CAD) platform tailored for public safety agencies, including ambulance services, enabling efficient call handling, unit dispatching, and real-time resource management. It integrates with NG911, RMS, and mobile apps to support EMS operations with advanced mapping, AVL, and status monitoring. Designed for high-volume environments, it helps reduce response times through intelligent routing and interoperability features.
Pros
- Comprehensive integration with NG911, RMS, and mobile solutions for seamless EMS workflows
- Advanced mapping and AVL for precise ambulance routing and tracking
- Scalable for mid-to-large agencies with proven reliability in high-call-volume PSAPs
Cons
- Steep learning curve and complex initial setup requiring extensive training
- High enterprise-level pricing that may strain smaller agency budgets
- Occasional customization limitations for unique EMS protocols
Best For
Mid-to-large public safety agencies with ambulance dispatch needs seeking integrated, enterprise-grade solutions.
Pricing
Custom enterprise licensing; typically $50,000+ annually based on agency size, users, and modules (contact sales for quote).
Zetron MAX CAD
enterpriseHigh-performance CAD software with NG9-1-1 support, dynamic resource management, and console integration for ambulance services.
Seamless NG911 multimedia integration, allowing dispatchers to handle voice, text, video, and location data in a unified interface for faster ambulance mobilization.
Zetron MAX CAD is a robust Computer-AI ded Dispatch (CAD) system designed for public safety agencies, including ambulance services, enabling efficient call intake, resource allocation, and incident management. It offers real-time mapping, unit status tracking, and integration with NG911, radio systems, and mobile apps to coordinate EMS responses seamlessly. The platform supports multi-agency operations and provides comprehensive reporting for post-incident analysis, making it suitable for high-volume dispatch centers.
Pros
- Excellent integration with NG911, radio consoles, and third-party systems for streamlined ambulance dispatching
- Advanced real-time mapping and GIS capabilities for precise response routing
- Scalable architecture supporting multi-agency and high-volume EMS operations
Cons
- Steep learning curve due to complex interface and extensive configuration options
- High implementation costs and dependency on professional services for setup
- Limited out-of-the-box mobile features compared to some cloud-native competitors
Best For
Mid-to-large public safety answering points (PSAPs) and dispatch centers managing high EMS call volumes with existing on-premise infrastructure.
Pricing
Enterprise custom pricing; typically perpetual licenses starting at $100,000+ plus annual maintenance (20-25%), with modules billed separately—contact Zetron for quotes.
Mark43 CAD
enterpriseCloud-native CAD platform delivering modern dispatching tools, AI-driven insights, and mobile capabilities for EMS ambulance coordination.
Fully cloud-native CAD with real-time collaboration tools and predictive analytics for proactive ambulance resource allocation
Mark43 CAD is a cloud-native computer-aided dispatch (CAD) system tailored for public safety agencies, including EMS operations for ambulance dispatching. It enables real-time incident management, resource tracking, automated vehicle location (AVL), and integration with mapping services like Google Maps or ESRI for efficient ambulance routing and response. The platform supports high-volume dispatch centers with analytics, reporting, and seamless connectivity to RMS and mobile apps, making it suitable for coordinated EMS responses.
Pros
- Cloud-native architecture ensures high availability and scalability without on-premises hardware
- Advanced GIS mapping and AVL for precise ambulance tracking and routing
- Robust integrations with RMS, NG911, and mobile apps for streamlined EMS workflows
Cons
- Enterprise-level pricing can be prohibitive for small agencies
- Initial setup and training require significant time investment
- Customization often needs professional services or development support
Best For
Mid-to-large EMS dispatch centers handling high call volumes that need scalable, integrated CAD with strong analytics.
Pricing
Custom enterprise pricing based on agency size and modules; typically starts at $100K+ annually for mid-sized implementations—contact vendor for quote.
NICE Public Safety CAD
enterpriseIntelligent CAD system with multimedia call handling, predictive dispatching, and performance analytics for ambulance operations.
Federated CAD architecture enabling seamless multi-agency coordination and resource sharing for ambulance mutual aid.
NICE Public Safety CAD is an enterprise-grade computer-aided dispatch system designed for public safety agencies, including robust support for ambulance dispatch through efficient call handling, unit tracking, and resource allocation. It integrates advanced GIS mapping, NG911 compatibility, and real-time analytics to optimize EMS response times and coordination. The platform supports multi-agency operations and seamless integration with EMD protocols and records management systems.
Pros
- Advanced GIS mapping and dynamic routing for precise ambulance deployment
- Strong NG911 integration and multimedia call handling for modern dispatch needs
- Comprehensive analytics and reporting for performance optimization in high-volume EMS environments
Cons
- High implementation costs and lengthy setup process
- Steep learning curve requiring extensive dispatcher training
- Overly complex for smaller ambulance services without dedicated IT support
Best For
Large public safety agencies or consolidated dispatch centers managing high-volume ambulance calls across multiple jurisdictions.
Pricing
Custom enterprise pricing, typically $100,000+ annually for mid-sized deployments, based on users, modules, and hosting.
Southern Software CAD/RMS
enterpriseAffordable, customizable CAD/RMS suite supporting ambulance dispatch, reporting, and interoperability for mid-sized EMS agencies.
Seamless CAD/RMS integration for unified dispatch and records workflows without data silos
Southern Software CAD/RMS is a comprehensive public safety software suite offering Computer-AI ded Dispatch (CAD) and Records Management System (RMS) tailored for emergency services including ambulance dispatching. It enables efficient call handling, real-time unit tracking via AVL, dynamic mapping, and seamless integration between dispatch operations and records management. The system supports EMS-specific protocols, mobile data access, and reporting for agencies managing ambulance fleets alongside fire and law enforcement.
Pros
- Integrated CAD/RMS reduces need for multiple systems
- Strong AVL and mapping for precise ambulance tracking
- Reliable support for small to mid-sized agencies
Cons
- User interface appears dated compared to modern cloud solutions
- Primarily on-premise deployment limits flexibility
- Initial setup and customization require technical expertise
Best For
Small to medium-sized EMS agencies needing an affordable, all-in-one dispatch and records management solution.
Pricing
Custom quotes based on agency size and modules; perpetual licenses with annual maintenance starting around $10,000-$50,000.
CODY Systems CAD
enterpriseFlexible CAD software with GIS mapping, automated dispatching, and records management optimized for fire and ambulance services.
Native NG911 and ESInet support for future-proof emergency call handling and location services
CODY Systems CAD is a comprehensive computer-aided dispatch software tailored for public safety agencies, including ambulance services, enabling efficient call intake, unit dispatching, and resource management. It features real-time mapping, GIS integration, and mobile data support to track EMS units and respond to emergencies swiftly. The system supports NG911 transitions and integrates with records management systems (RMS) for streamlined operations in high-volume dispatch centers.
Pros
- Robust GIS mapping and real-time unit tracking for precise ambulance dispatching
- Seamless integration with NG911, RMS, and mobile data terminals
- Reliable performance in multi-agency environments with strong uptime
Cons
- User interface feels dated compared to modern cloud-native solutions
- Steep learning curve for initial setup and customization
- Pricing lacks transparency and requires custom quotes
Best For
Mid-sized public safety answering points (PSAPs) and ambulance services needing integrated CAD/RMS for coordinated EMS dispatching.
Pricing
Custom enterprise licensing; typically annual contracts starting at $50,000+ based on agency size—contact for quote.
TRAKIT CAD
enterpriseWeb-based CAD tool providing essential dispatch functions, unit tracking, and reporting for smaller ambulance and public safety operations.
Seamless CAD-RMS integration allowing dispatchers to manage incidents and records in one unified platform
TRAKIT CAD from Sunridge Systems is a Computer-AI ded Dispatch (CAD) software tailored for public safety agencies, including ambulance and EMS operations, providing real-time incident tracking, resource allocation, and mapping. It integrates seamlessly with Records Management Systems (RMS) for comprehensive dispatch and reporting workflows. Designed for on-premise deployment, it supports Automatic Vehicle Location (AVL) and mobile interfaces to enhance emergency response efficiency.
Pros
- Robust integration of CAD with RMS for streamlined EMS workflows
- Reliable real-time AVL and GIS mapping for precise unit dispatching
- Customizable modules and strong reporting capabilities
Cons
- Outdated user interface that feels less intuitive compared to modern cloud solutions
- Primarily on-premise, limiting remote access and scalability for smaller agencies
- Steep learning curve for new users without extensive training
Best For
Mid-sized public safety agencies with ambulance services seeking an integrated on-premise CAD/RMS solution.
Pricing
Custom enterprise pricing based on agency size, modules, and deployment; typically starts in the mid-five figures annually with implementation fees—contact vendor for quote.
Conclusion
Evaluating the top ambulance dispatch tools highlights their focus on enhancing EMS operations, with each offering distinct strengths. PremierOne CAD leads as the top choice, thanks to its enterprise-grade features that optimize resource allocation and real-time coordination at scale. HxGN OnCall Dispatch and New World CAD follow closely, excelling in scalability and RMS integration respectively, making them strong alternatives for specific needs. Selecting the right tool—often PremierOne CAD—can significantly boost response efficiency.
Explore PremierOne CAD today to unlock its enterprise-grade tools and elevate your ambulance dispatch operations.
Tools Reviewed
All tools were independently evaluated for this comparison