Quick Overview
- 1#1: Gong - AI-powered revenue intelligence platform that records, transcribes, and analyzes customer conversations to provide personalized coaching for sales and service agents.
- 2#2: Chorus.ai - Conversation intelligence tool that uncovers key moments in calls and delivers actionable insights for agent coaching and performance improvement.
- 3#3: Wingman - Real-time sales call coach providing live guidance, battle cards, and post-call analytics to enhance agent effectiveness.
- 4#4: Avoma - AI meeting intelligence platform offering real-time assistance, conversation summaries, and coaching recommendations for teams.
- 5#5: ExecVision - Video coaching platform that enables teams to record, review, and provide targeted feedback on sales conversations.
- 6#6: CallMiner - Speech analytics solution automating agent evaluation, sentiment analysis, and coaching recommendations across interactions.
- 7#7: Talkdesk - AI-native contact center platform with real-time agent coaching, quality management, and performance analytics.
- 8#8: Dialpad - AI -powered cloud communications platform delivering call transcription, sentiment analysis, and coaching insights.
- 9#9: Jiminny - Conversation review platform with AI insights, deal risk analysis, and collaborative coaching tools for sales teams.
- 10#10: MeetRecord - AI conversation intelligence tool providing call summaries, coaching moments, and team performance tracking.
Tools were evaluated based on actionable insight depth, usability, workflow integration, and overall value, ensuring a balanced mix of innovation and practicality for teams.
Comparison Table
Explore the leading agent coaching software options with our comparison table, featuring tools like Gong, Chorus.ai, Wingman, Avoma, ExecVision, and additional platforms. Learn about key features, pricing models, user experiences, and unique benefits to find the best fit for your team's coaching goals.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Gong AI-powered revenue intelligence platform that records, transcribes, and analyzes customer conversations to provide personalized coaching for sales and service agents. | enterprise | 9.6/10 | 9.8/10 | 9.1/10 | 9.2/10 |
| 2 | Chorus.ai Conversation intelligence tool that uncovers key moments in calls and delivers actionable insights for agent coaching and performance improvement. | enterprise | 9.3/10 | 9.6/10 | 8.7/10 | 8.9/10 |
| 3 | Wingman Real-time sales call coach providing live guidance, battle cards, and post-call analytics to enhance agent effectiveness. | enterprise | 8.8/10 | 9.2/10 | 8.5/10 | 8.3/10 |
| 4 | Avoma AI meeting intelligence platform offering real-time assistance, conversation summaries, and coaching recommendations for teams. | specialized | 8.2/10 | 8.8/10 | 8.0/10 | 7.5/10 |
| 5 | ExecVision Video coaching platform that enables teams to record, review, and provide targeted feedback on sales conversations. | specialized | 8.4/10 | 9.1/10 | 7.8/10 | 8.0/10 |
| 6 | CallMiner Speech analytics solution automating agent evaluation, sentiment analysis, and coaching recommendations across interactions. | enterprise | 8.4/10 | 9.2/10 | 7.8/10 | 8.0/10 |
| 7 | Talkdesk AI-native contact center platform with real-time agent coaching, quality management, and performance analytics. | enterprise | 8.6/10 | 9.1/10 | 8.2/10 | 8.0/10 |
| 8 | Dialpad AI -powered cloud communications platform delivering call transcription, sentiment analysis, and coaching insights. | enterprise | 8.2/10 | 8.8/10 | 8.5/10 | 7.8/10 |
| 9 | Jiminny Conversation review platform with AI insights, deal risk analysis, and collaborative coaching tools for sales teams. | specialized | 8.4/10 | 9.1/10 | 8.2/10 | 7.8/10 |
| 10 | MeetRecord AI conversation intelligence tool providing call summaries, coaching moments, and team performance tracking. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 7.8/10 |
AI-powered revenue intelligence platform that records, transcribes, and analyzes customer conversations to provide personalized coaching for sales and service agents.
Conversation intelligence tool that uncovers key moments in calls and delivers actionable insights for agent coaching and performance improvement.
Real-time sales call coach providing live guidance, battle cards, and post-call analytics to enhance agent effectiveness.
AI meeting intelligence platform offering real-time assistance, conversation summaries, and coaching recommendations for teams.
Video coaching platform that enables teams to record, review, and provide targeted feedback on sales conversations.
Speech analytics solution automating agent evaluation, sentiment analysis, and coaching recommendations across interactions.
AI-native contact center platform with real-time agent coaching, quality management, and performance analytics.
AI -powered cloud communications platform delivering call transcription, sentiment analysis, and coaching insights.
Conversation review platform with AI insights, deal risk analysis, and collaborative coaching tools for sales teams.
AI conversation intelligence tool providing call summaries, coaching moments, and team performance tracking.
Gong
enterpriseAI-powered revenue intelligence platform that records, transcribes, and analyzes customer conversations to provide personalized coaching for sales and service agents.
AI-driven Coaching Insights that automatically generates personalized coaching playlists and recommendations from conversation data
Gong is a premier revenue intelligence platform designed to capture, transcribe, and analyze customer conversations across calls, meetings, and emails. It leverages AI to deliver deep insights into sales performance, enabling managers to coach agents effectively through data-driven feedback, skill gap identification, and personalized development paths. As a top Agent Coaching Software solution, Gong excels in surfacing actionable coaching moments, benchmarking team performance, and integrating seamlessly with CRMs like Salesforce.
Pros
- AI-powered conversation intelligence with automatic detection of coaching opportunities and key moments
- Robust analytics including talk ratios, engagement scores, and deal risk predictions
- Seamless integrations with CRM, dialers, and collaboration tools for streamlined workflows
Cons
- Premium pricing may be prohibitive for small teams
- Steep initial learning curve for advanced analytics and customization
- Requires reliable internet and compatible tech stack for optimal performance
Best For
Mid-to-large sales and customer success teams in enterprises seeking data-driven agent coaching at scale.
Pricing
Custom enterprise pricing, typically starting at $100-150/user/month (billed annually) with tiers based on features and usage.
Chorus.ai
enterpriseConversation intelligence tool that uncovers key moments in calls and delivers actionable insights for agent coaching and performance improvement.
AI-powered Moment Detection that auto-identifies critical coaching opportunities like objections or competitor mentions
Chorus.ai is a conversation intelligence platform that records, transcribes, and analyzes sales calls and meetings to deliver actionable insights. It enables managers to coach agents by highlighting key moments, tracking performance metrics like talk-to-listen ratios, and providing personalized feedback through playlists and clips. With deep integrations into CRMs like Salesforce, it supports data-driven improvements in agent performance and deal outcomes.
Pros
- Advanced AI-driven analytics including deal risk scoring and engagement metrics
- Robust coaching tools with shareable highlights and performance playlists
- Seamless integrations with major CRMs, dialers, and collaboration tools
Cons
- Enterprise-level pricing that may be prohibitive for small teams
- Steep learning curve for advanced analytics and customization
- Transcription accuracy can vary with audio quality or accents
Best For
Sales managers in mid-to-large enterprises looking to scale agent coaching through conversation data.
Pricing
Custom enterprise pricing, typically $100+ per user per month with annual contracts.
Wingman
enterpriseReal-time sales call coach providing live guidance, battle cards, and post-call analytics to enhance agent effectiveness.
Real-time delivery of AI-generated battle cards and coaching prompts directly in the agent's call interface
Wingman.ai is an AI-driven conversation intelligence platform designed for sales teams, offering real-time coaching during calls with battle cards, suggested responses, and performance insights. It records, transcribes, and analyzes conversations to provide post-call feedback, talk ratios, and actionable coaching tips. The tool integrates seamlessly with CRMs like Salesforce to track deal progression and agent improvement.
Pros
- Real-time AI coaching and battle cards during live calls
- Detailed post-call analytics and coaching library
- Strong CRM integrations for sales workflow efficiency
Cons
- Primarily optimized for sales calls, less flexible for other agent types
- Requires consistent call recording and participant consent
- Enterprise pricing can be steep for small teams
Best For
Sales leaders and managers coaching high-volume outbound sales agents to improve close rates and conversation quality.
Pricing
Custom enterprise pricing, typically $60-100 per user per month with annual contracts.
Avoma
specializedAI meeting intelligence platform offering real-time assistance, conversation summaries, and coaching recommendations for teams.
AI Coaching Scorecards that automatically evaluate calls against custom criteria and generate personalized feedback recommendations
Avoma is an AI-powered conversation intelligence platform that records, transcribes, and analyzes sales meetings to provide actionable insights and coaching for revenue teams. It offers features like automated summaries, action item extraction, conversation analytics (e.g., talk-to-listen ratios, engagement scores), and customizable coaching scorecards to help managers improve agent performance. The tool integrates with CRM systems and video platforms to streamline workflows and drive data-driven coaching.
Pros
- Robust AI-driven conversation analytics and coaching scorecards for targeted feedback
- Seamless integrations with Zoom, Google Meet, Salesforce, and other CRMs
- Customizable playbooks and real-time insights to accelerate sales rep development
Cons
- Pricing can be steep for small teams or startups
- Primarily optimized for sales calls, less flexible for non-sales agent coaching
- Occasional transcription errors in noisy environments or accents
Best For
Sales managers and coaches in mid-sized revenue teams who need data-backed insights to upskill agents on deal progression and objection handling.
Pricing
Custom enterprise pricing; starts around $59/user/month for Pro plan, with Essentials at lower tiers and add-ons for advanced features.
ExecVision
specializedVideo coaching platform that enables teams to record, review, and provide targeted feedback on sales conversations.
AI-powered coaching playlists that curate personalized call clips for targeted rep development
ExecVision is a conversation intelligence platform designed for sales teams, capturing and analyzing customer calls to deliver actionable insights for agent coaching. It offers features like automated scorecards, AI-driven conversation analytics, and customizable coaching workflows to help managers identify strengths, weaknesses, and improvement areas. The tool integrates with CRMs to tie call performance to revenue outcomes, enabling data-driven coaching at scale.
Pros
- Robust AI analytics and scorecards for precise performance feedback
- Seamless CRM integrations like Salesforce for holistic coaching
- Coaching playlists and templates streamline manager workflows
Cons
- Steep learning curve for advanced customization
- Enterprise pricing can be prohibitive for smaller teams
- Limited support for non-sales interaction types like support calls
Best For
Sales leaders in mid-sized to enterprise organizations seeking call-based coaching with revenue intelligence.
Pricing
Custom enterprise pricing, typically starting at $99/user/month for basic plans, scaling up with advanced features and volume.
CallMiner
enterpriseSpeech analytics solution automating agent evaluation, sentiment analysis, and coaching recommendations across interactions.
Eureka platform's patented automated speech analytics engine for granular, real-time detection of coaching opportunities and compliance risks
CallMiner is an AI-powered conversation intelligence platform that analyzes 100% of customer interactions across voice, digital, and text channels to deliver actionable insights for agent coaching. It automates quality management, scores agent performance, identifies coaching opportunities through sentiment analysis, compliance detection, and behavioral insights. The Eureka platform enables managers to prioritize high-impact coaching moments and provides real-time guidance to improve agent effectiveness and customer experience.
Pros
- Advanced AI analytics with high-accuracy transcription and sentiment analysis
- Comprehensive coaching tools including automated scoring and real-time guidance
- Scalable for large enterprises with multi-language and multi-channel support
Cons
- Complex implementation requiring significant setup time
- High cost unsuitable for small teams
- Steep learning curve for non-technical users
Best For
Large contact centers and enterprises needing in-depth, automated analytics for scalable agent coaching programs.
Pricing
Custom enterprise pricing; typically starts at $100K+ annually based on interaction volume and features.
Talkdesk
enterpriseAI-native contact center platform with real-time agent coaching, quality management, and performance analytics.
Autopilot AI for real-time, contextual coaching prompts and guidance during customer interactions
Talkdesk is a comprehensive AI-powered cloud contact center platform with robust agent coaching features integrated into its CX Cloud suite. It leverages speech and text analytics, quality management, and real-time AI guidance to identify coaching opportunities, score agent interactions, and deliver personalized feedback. Supervisors can create targeted coaching plans, track performance trends, and use gamification to improve agent skills and outcomes.
Pros
- Advanced AI-driven analytics for automated interaction scoring and coaching insights
- Real-time agent assist and guidance during live calls
- Seamless integration with full contact center tools for holistic performance management
Cons
- Premium pricing may not suit small teams
- Initial setup and customization require significant time and expertise
- Coaching features are best leveraged within the broader Talkdesk ecosystem, limiting standalone use
Best For
Mid-to-large contact centers needing integrated AI coaching within an enterprise-grade contact center platform.
Pricing
Custom quote-based pricing; starts around $75 per agent/month for base plans, scaling up with advanced coaching and AI features.
Dialpad
enterpriseAI -powered cloud communications platform delivering call transcription, sentiment analysis, and coaching insights.
Live AI Coach providing real-time whispers and guidance to agents during live calls
Dialpad is a cloud-based unified communications platform with robust AI-driven agent coaching features tailored for contact centers. It leverages Dialpad AI for real-time call coaching, automated transcripts, sentiment analysis, and performance scorecards to help managers identify coaching opportunities and improve agent effectiveness. The platform integrates conversation intelligence seamlessly with VoIP calling, messaging, and CRM tools for a comprehensive coaching workflow.
Pros
- Advanced AI real-time coaching and sentiment analysis
- Automated scorecards and post-call insights
- Strong integrations with CRMs like Salesforce
Cons
- Pricing can be steep for smaller teams
- Advanced features require Enterprise plans
- Occasional latency in real-time AI during high-volume calls
Best For
Mid-sized to enterprise contact centers needing AI-powered coaching embedded in a full communications suite.
Pricing
Contact Center plans start at $65/user/month (billed annually), with custom Enterprise pricing for advanced AI coaching.
Jiminny
specializedConversation review platform with AI insights, deal risk analysis, and collaborative coaching tools for sales teams.
AI Roleplay Coach that generates realistic customer scenarios for unlimited practice sessions
Jiminny is an AI-powered sales coaching platform designed to help managers coach sales agents through call analysis, feedback, and roleplay simulations. It provides conversation intelligence, automated call grading, and customizable coaching workflows to identify strengths and improvement areas. The tool integrates with popular dialers and video tools to streamline post-call reviews and scale coaching efforts across teams.
Pros
- Advanced AI call analysis and automated grading for quick insights
- Interactive roleplay simulator for hands-on practice
- Customizable coaching templates and workflows to fit team needs
Cons
- Pricing is custom and opaque, requiring sales contact
- Primarily sales-focused, less versatile for non-sales agents
- Some advanced features have a learning curve for new users
Best For
Sales managers and leaders in mid-to-large teams seeking scalable AI-driven coaching for call performance improvement.
Pricing
Custom enterprise pricing starting around $50/user/month; contact sales for demos and quotes.
MeetRecord
specializedAI conversation intelligence tool providing call summaries, coaching moments, and team performance tracking.
Smart Scorecards that automatically evaluate calls against custom criteria and generate coaching recommendations
MeetRecord is an AI-powered conversation intelligence platform designed for sales teams, focusing on recording, transcribing, and analyzing meetings to enable effective agent coaching. It provides actionable insights like key moments, talk ratios, and custom scorecards to help managers identify coaching opportunities. The tool supports clip sharing, feedback workflows, and integrations with CRMs like Salesforce and HubSpot for seamless team improvement.
Pros
- Accurate AI transcription and speaker identification for reliable meeting analysis
- Intuitive coaching tools like scorecards and shareable clips streamline feedback
- Robust integrations with popular CRMs and dialers enhance workflow efficiency
Cons
- Pricing scales quickly for larger teams, limiting accessibility for startups
- Advanced customization options are somewhat limited compared to top competitors
- Mobile app lacks full feature parity with desktop version
Best For
Sales managers in mid-sized teams seeking an all-in-one solution for scaling conversation-based coaching.
Pricing
Starts at $49/user/month (billed annually) for Pro plan; custom Enterprise pricing available.
Conclusion
Gong leads the pack as the top agent coaching software, distinguished by its comprehensive AI-powered revenue intelligence that personalizes coaching for sales and service agents. Chorus.ai and Wingman stand out as strong alternatives, with Chorus excelling in uncovering key call moments and Wingman offering real-time guidance—each tailored to different team needs. Together, these tools highlight the critical role of intelligence in agent development, driving performance in modern customer-centric markets.
Don’t miss out on optimizing your team’s potential—experience Gong’s cutting-edge coaching capabilities and start transforming agent effectiveness today.
Tools Reviewed
All tools were independently evaluated for this comparison