Quick Overview
- 1#1: PremierOne CAD - Comprehensive CAD platform for public safety agencies managing 911 calls, dispatching, and resource tracking with advanced analytics.
- 2#2: Hexagon CAD - Robust computer-aided dispatch system integrating mapping, RMS, and NG911 for efficient emergency response coordination.
- 3#3: CentralSquare CAD - Scalable CAD solution unifying dispatch operations, incident management, and mobile access for 911 centers.
- 4#4: Tyler CAD - Integrated CAD software supporting real-time call handling, unit status, and reporting for public safety departments.
- 5#5: Mark43 CAD - Cloud-native CAD platform offering modern interfaces, AI-driven insights, and seamless NG911 integration for dispatchers.
- 6#6: GeoLynx CAD - GIS-focused CAD system providing precise mapping, routing, and automatic vehicle location for 911 emergency dispatching.
- 7#7: Southern Software 911 CAD - Flexible CAD tool for small to mid-sized agencies with call-taking, dispatching, and records management features.
- 8#8: CrimeStar CAD - Affordable CAD system designed for law enforcement and fire dispatch with strong integration to RMS and mobile apps.
- 9#9: Zetron Max CAD - High-reliability CAD for critical communications, supporting voice, data, and multimedia dispatch operations.
- 10#10: Carbyne Apex CAD - Next-gen CAD with video, AI transcription, and rich media for enhanced 911 call handling and response.
Tools were selected based on functionality, reliability, ease of use, and value, ensuring they meet the diverse needs of 911 centers, law enforcement, and emergency services.
Comparison Table
This comparison table examines key 911 CAD software solutions, featuring tools like PremierOne, Hexagon, CentralSquare, Tyler, Mark43, and more, to help readers understand their unique strengths and use cases. Organized for clarity, it highlights critical features and capabilities, guiding professionals in identifying the right fit for emergency response and public safety workflows.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | PremierOne CAD Comprehensive CAD platform for public safety agencies managing 911 calls, dispatching, and resource tracking with advanced analytics. | enterprise | 9.8/10 | 9.9/10 | 9.2/10 | 9.5/10 |
| 2 | Hexagon CAD Robust computer-aided dispatch system integrating mapping, RMS, and NG911 for efficient emergency response coordination. | enterprise | 9.1/10 | 9.5/10 | 8.4/10 | 8.7/10 |
| 3 | CentralSquare CAD Scalable CAD solution unifying dispatch operations, incident management, and mobile access for 911 centers. | enterprise | 8.7/10 | 9.1/10 | 8.2/10 | 8.4/10 |
| 4 | Tyler CAD Integrated CAD software supporting real-time call handling, unit status, and reporting for public safety departments. | enterprise | 8.6/10 | 9.1/10 | 7.9/10 | 8.2/10 |
| 5 | Mark43 CAD Cloud-native CAD platform offering modern interfaces, AI-driven insights, and seamless NG911 integration for dispatchers. | specialized | 8.2/10 | 8.5/10 | 8.0/10 | 7.6/10 |
| 6 | GeoLynx CAD GIS-focused CAD system providing precise mapping, routing, and automatic vehicle location for 911 emergency dispatching. | specialized | 7.8/10 | 8.4/10 | 7.5/10 | 8.2/10 |
| 7 | Southern Software 911 CAD Flexible CAD tool for small to mid-sized agencies with call-taking, dispatching, and records management features. | enterprise | 7.6/10 | 8.0/10 | 7.2/10 | 8.1/10 |
| 8 | CrimeStar CAD Affordable CAD system designed for law enforcement and fire dispatch with strong integration to RMS and mobile apps. | specialized | 7.6/10 | 8.1/10 | 6.8/10 | 7.4/10 |
| 9 | Zetron Max CAD High-reliability CAD for critical communications, supporting voice, data, and multimedia dispatch operations. | enterprise | 8.3/10 | 8.8/10 | 7.6/10 | 8.0/10 |
| 10 | Carbyne Apex CAD Next-gen CAD with video, AI transcription, and rich media for enhanced 911 call handling and response. | specialized | 8.1/10 | 8.7/10 | 7.9/10 | 7.4/10 |
Comprehensive CAD platform for public safety agencies managing 911 calls, dispatching, and resource tracking with advanced analytics.
Robust computer-aided dispatch system integrating mapping, RMS, and NG911 for efficient emergency response coordination.
Scalable CAD solution unifying dispatch operations, incident management, and mobile access for 911 centers.
Integrated CAD software supporting real-time call handling, unit status, and reporting for public safety departments.
Cloud-native CAD platform offering modern interfaces, AI-driven insights, and seamless NG911 integration for dispatchers.
GIS-focused CAD system providing precise mapping, routing, and automatic vehicle location for 911 emergency dispatching.
Flexible CAD tool for small to mid-sized agencies with call-taking, dispatching, and records management features.
Affordable CAD system designed for law enforcement and fire dispatch with strong integration to RMS and mobile apps.
High-reliability CAD for critical communications, supporting voice, data, and multimedia dispatch operations.
Next-gen CAD with video, AI transcription, and rich media for enhanced 911 call handling and response.
PremierOne CAD
enterpriseComprehensive CAD platform for public safety agencies managing 911 calls, dispatching, and resource tracking with advanced analytics.
Multimedia CAD with seamless NG911 support for text, video, and sensor data integration alongside traditional voice calls
PremierOne CAD from Motorola Solutions is a premier Computer-AI ded Dispatch (CAD) system tailored for public safety answering points (PSAPs) and 911 centers. It enables efficient call intake, geospatial mapping, automated dispatching, and real-time resource management to handle emergencies seamlessly. Supporting Next Generation 911 (NG911) standards, it integrates multimedia inputs like text, video, and location data with Motorola's broader public safety suite for enhanced situational awareness.
Pros
- Exceptional integration with Motorola's ecosystem including RMS, radios, and NG911 infrastructure
- Advanced geospatial tools with real-time mapping and predictive analytics for faster response
- High reliability and scalability for high-volume PSAPs handling millions of calls annually
Cons
- High initial implementation costs and long deployment timelines
- Steep learning curve for operators new to enterprise CAD systems
- Limited flexibility for agencies preferring non-proprietary integrations
Best For
Large-scale PSAPs and public safety agencies requiring robust, integrated NG911-compliant CAD with Motorola hardware compatibility.
Pricing
Custom enterprise licensing, typically $500K+ annually for mid-to-large deployments including maintenance and support.
Hexagon CAD
enterpriseRobust computer-aided dispatch system integrating mapping, RMS, and NG911 for efficient emergency response coordination.
Advanced dynamic mapping and routing with Hexagon's geospatial engine, enabling real-time ETAs and optimal resource allocation
Hexagon CAD, offered by Hexagon Safety & Security, is a robust computer-aided dispatch (CAD) solution tailored for 911 centers and public safety agencies. It excels in integrating advanced geospatial mapping, real-time incident management, and resource dispatching to streamline emergency responses. The platform supports Next Generation 911 (NG911) capabilities, including multimedia call handling and analytics for post-incident review, making it suitable for high-volume operations.
Pros
- Superior GIS and mapping integration for precise location-based dispatching
- Scalable architecture handles large-scale agencies with high call volumes
- Seamless NG911 support and interoperability with mobile and field apps
Cons
- Steep learning curve for new users due to extensive customization options
- High initial implementation and licensing costs
- Occasional reports of integration challenges with legacy third-party systems
Best For
Large metropolitan public safety agencies needing advanced geospatial tools and enterprise scalability for 911 dispatching.
Pricing
Custom enterprise pricing based on agency size and deployment (on-premise or cloud); typically involves multi-year contracts starting at $500,000+ annually for mid-to-large deployments—contact Hexagon for quotes.
CentralSquare CAD
enterpriseScalable CAD solution unifying dispatch operations, incident management, and mobile access for 911 centers.
One Platform unification that tightly integrates CAD with RMS, JMS, and analytics for end-to-end public safety workflows
CentralSquare CAD is a robust computer-aided dispatch (CAD) software solution tailored for 911 emergency communications centers and public safety agencies. It facilitates real-time call handling, incident mapping with GIS integration, resource dispatching, and NG911 compliance to enhance response times. The platform supports seamless integration with records management systems (RMS), mobile apps, and analytics for comprehensive public safety operations.
Pros
- Advanced NG911 and ESInet support for future-proofing emergency communications
- Strong GIS mapping and automatic vehicle location (AVL) for precise dispatching
- Unified platform integration with RMS, JMS, and other CentralSquare modules
Cons
- User interface can feel somewhat dated compared to newer competitors
- Customization and implementation often require significant vendor involvement
- Pricing may be steep for smaller agencies without economies of scale
Best For
Mid-to-large public safety agencies seeking a scalable, integrated CAD solution within a broader ecosystem.
Pricing
Custom enterprise pricing via quote; typically SaaS subscription model starting at $100K+ annually based on agency size, users, and modules.
Tyler CAD
enterpriseIntegrated CAD software supporting real-time call handling, unit status, and reporting for public safety departments.
Seamless ecosystem integration with Tyler's RMS, ERP, and NG911 tools for end-to-end public safety operations
Tyler CAD from Tyler Technologies is a robust computer-aided dispatch (CAD) system tailored for public safety agencies handling 911 emergency calls. It streamlines dispatch operations by integrating real-time mapping, resource management, automatic vehicle location (AVL), and interfaces with records management systems (RMS). The platform supports next-generation 911 (NG911) capabilities, including text, video, and location-based services, while offering customizable workflows and analytics for improved response times.
Pros
- Advanced GIS mapping and real-time AVL for precise resource deployment
- Deep integration with Tyler's ecosystem including RMS and mobile apps
- Scalable for high-volume agencies with strong NG911 support
Cons
- Dated user interface requiring training for optimal use
- Lengthy and costly implementation process
- Pricing lacks transparency and can be premium for smaller agencies
Best For
Mid-to-large public safety agencies needing a highly integrable, enterprise-grade CAD system within a broader public sector software suite.
Pricing
Custom enterprise pricing upon request, typically subscription-based starting at $100K+ annually depending on agency size and modules.
Mark43 CAD
specializedCloud-native CAD platform offering modern interfaces, AI-driven insights, and seamless NG911 integration for dispatchers.
Fully cloud-native design with 'zero-downtime' updates and elastic scaling for high-volume 911 centers
Mark43 CAD is a cloud-native Computer-AI ded Dispatch (CAD) software tailored for public safety agencies handling 911 operations. It streamlines incident management with real-time mapping, automated dispatching, resource tracking, and seamless integration with NG911, RMS, and mobile applications. The platform prioritizes scalability, rapid deployment, and data-driven insights to enhance response times and operational efficiency.
Pros
- Cloud-native architecture enables quick scalability and automatic updates without hardware needs
- Intuitive modern UI with mobile access improves dispatcher productivity
- Robust integrations with NG911 and third-party tools like Motorola radios
Cons
- Subscription pricing can be steep for smaller agencies
- Relies heavily on stable internet, posing risks in low-connectivity areas
- Less mature customization options compared to legacy on-premise CAD systems
Best For
Mid-to-large agencies transitioning to modern cloud-based public safety tech stacks.
Pricing
Custom enterprise subscription pricing (SaaS model) based on agency size, users, and modules; typically starts at $100K+ annually for mid-sized deployments.
GeoLynx CAD
specializedGIS-focused CAD system providing precise mapping, routing, and automatic vehicle location for 911 emergency dispatching.
Advanced real-time geospatial mapping with dynamic routing and incident overlay intelligence
GeoLynx CAD from Sunridge Systems is a robust computer-aided dispatch (CAD) solution designed specifically for public safety answering points (PSAPs) and emergency dispatch centers. It provides comprehensive call handling, unit tracking, resource management, and real-time mapping with strong GIS integration for accurate incident location and response routing. Supporting NG911 transitions, it interfaces with RMS, AVL, and mobile data systems, making it suitable for agencies seeking reliable dispatch operations.
Pros
- Superior GIS and mapping capabilities for precise incident visualization
- Scalable deployment for small to mid-sized agencies
- Strong NG911 compatibility and reliable uptime
Cons
- User interface feels dated compared to modern competitors
- Limited built-in AI-driven predictive analytics
- Fewer native integrations with top-tier hardware vendors
Best For
Mid-sized PSAPs and dispatch centers prioritizing geospatial accuracy and cost-effective CAD without needing enterprise-scale features.
Pricing
Quote-based pricing, typically $4,000–$7,000 per workstation annually with perpetual license options and volume discounts for larger deployments.
Southern Software 911 CAD
enterpriseFlexible CAD tool for small to mid-sized agencies with call-taking, dispatching, and records management features.
Robust on-premise deployment with seamless interfacing to legacy hardware and Southern Software's full public safety suite.
Southern Software 911 CAD (SS2000) is a comprehensive computer-aided dispatch system designed for public safety answering points (PSAPs) and emergency communications centers. It handles call intake, incident management, unit dispatching, and real-time tracking with integrated mapping and status management. The software supports interfaces with RMS, JMS, and mobile apps, making it suitable for efficient 911 operations in smaller to mid-sized agencies.
Pros
- Proven reliability with long-term deployments in numerous agencies
- Strong integration with Southern Software's ecosystem (RMS, JMS)
- Cost-effective for mid-sized PSAPs with good customization options
Cons
- Interface feels dated compared to modern cloud-native solutions
- Limited advanced analytics and AI-driven features
- Slower adaptation to full NG911 transitions
Best For
Mid-sized rural or regional PSAPs seeking a stable, affordable on-premise CAD without needing cutting-edge cloud capabilities.
Pricing
Custom pricing upon request, typically perpetual licenses with annual maintenance or subscription models starting around $50K-$150K based on agency size and modules.
CrimeStar CAD
specializedAffordable CAD system designed for law enforcement and fire dispatch with strong integration to RMS and mobile apps.
Deep, native integration with CrimeStar RMS for seamless data sharing between dispatch and records management
CrimeStar CAD is a robust computer-aided dispatch (CAD) software solution from CrimeStar Corporation, designed specifically for public safety agencies including law enforcement, fire departments, and EMS. It manages 911 call intake, incident dispatching, unit tracking via AVL/GPS, mapping integration, and comprehensive reporting. The system emphasizes modularity, allowing seamless integration with CrimeStar's RMS and other tools for end-to-end operations.
Pros
- Strong modularity and integration with RMS for unified workflows
- Reliable handling of high-volume dispatches and real-time unit status
- Proven track record with long-term deployments in various agencies
Cons
- Outdated user interface that may feel clunky compared to modern SaaS options
- Steep learning curve for setup and customization
- Limited native mobile dispatching capabilities
Best For
Mid-sized public safety agencies needing a customizable, on-premise CAD with deep RMS integration.
Pricing
Custom pricing based on agency size, modules, and deployment (on-premise or hosted); typically involves upfront licensing fees plus annual maintenance, starting around $50K+ for smaller setups—contact vendor for quotes.
Zetron Max CAD
enterpriseHigh-reliability CAD for critical communications, supporting voice, data, and multimedia dispatch operations.
Native integration with Zetron's MAX Dispatch Console for seamless multimedia (voice, TTY, text-to-911) handling in a single platform
Zetron Max CAD is a robust computer-aided dispatch (CAD) system tailored for public safety answering points (PSAPs) and 911 centers, enabling efficient incident management, resource allocation, and real-time mapping. It integrates seamlessly with Zetron's communication platforms, supporting voice, radio, and multimedia call handling for high-volume emergency operations. Designed for mission-critical reliability, it offers GIS integration, automated dispatching, and comprehensive reporting to streamline responder coordination.
Pros
- Strong integration with Zetron's IP-based communication systems for unified operations
- Advanced GIS mapping and NG911 compatibility for precise location services
- Proven high availability and scalability for large-scale PSAPs
Cons
- Interface can feel dated compared to newer cloud-native competitors
- Complex initial setup and customization requiring significant training
- Pricing lacks transparency with custom quotes only
Best For
Mid-to-large PSAPs already using Zetron communications infrastructure that prioritize reliability and integrated dispatch over cutting-edge UI.
Pricing
Custom enterprise pricing via quote; typically $200,000+ for full deployments depending on seats, modules, and NG911 features.
Carbyne Apex CAD
specializedNext-gen CAD with video, AI transcription, and rich media for enhanced 911 call handling and response.
Integrated live video streaming from 911 callers directly into the CAD workflow for real-time visual incident assessment
Carbyne Apex CAD is a cloud-native Computer-AI ded Dispatch (CAD) system tailored for 911 public safety answering points (PSAPs), integrating with Carbyne's multimedia call-handling platform to manage emergency incidents. It supports NG911 standards, enabling dispatchers to access rich media like live video, photos, text, and precise location data alongside traditional voice calls and Automatic Vehicle Location (AVL). The software features real-time mapping, resource management, incident reporting, and AI-driven tools for efficient emergency response coordination.
Pros
- Seamless integration with multimedia NG911 capabilities like live video and location sharing
- Cloud-based scalability with high uptime and mobile access for dispatchers
- Advanced mapping and AI transcription for faster incident handling
Cons
- Higher pricing model compared to legacy on-premise solutions
- Learning curve for agencies migrating from traditional CAD systems
- Limited native integrations with some older RMS or third-party tools
Best For
Modern PSAPs transitioning to NG911 and prioritizing multimedia-rich dispatch for enhanced situational awareness.
Pricing
Enterprise subscription pricing starting around $100K+ annually depending on agency size; custom quotes required.
Conclusion
The best 911 CAD software represents a blend of functionality and adaptability, with three leading tools setting the standard. PremierOne CAD emerges as the top choice, offering comprehensive management of 911 calls, dispatching, and resource tracking with advanced analytics. Close contenders Hexagon CAD and CentralSquare CAD provide strong alternatives, with Hexagon excelling in NG911 and mapping integration, and CentralSquare delivering scalable, unified operations—each tailored to specific agency needs.
To experience the pinnacle of 911 CAD performance, start with PremierOne CAD, or explore Hexagon CAD or CentralSquare CAD for solutions that align with your unique requirements.
Tools Reviewed
All tools were independently evaluated for this comparison