Quick Overview
- 1#1: Scolaris Locate - Provides comprehensive 811 ticket management with automated workflows, mobile apps, and compliance reporting for utility locators.
- 2#2: SoftDig Util-Locate - Cloud-based platform for managing 811 dig tickets, routing optimization, and real-time updates for locate professionals.
- 3#3: DigiTicket - Mobile-first 811 ticket solution enabling field locators to receive, update, and close tickets on the go with GPS integration.
- 4#4: Loc8 - Web and mobile 811 ticket management system with mapping, notifications, and proof-of-work documentation for damage prevention.
- 5#5: Praxis Software - Enterprise-grade 811 locate ticket processing software with GIS integration and customizable workflows for utility companies.
- 6#6: VNIS - Field management software for 811 tickets featuring real-time dispatch, tracking, and reporting for locate services.
- 7#7: CyberTrack360 - All-in-one 811 ticket tracking platform with automated alerts, historical data, and compliance tools for locators.
- 8#8: DDS Wireless Spectrum - Robust field service management system supporting 811 ticket handling, telematics, and workforce optimization.
- 9#9: Exactix - Real-time utility locating software for 811 ticket management with electromagnetic signal processing and mapping.
- 10#10: TCG International - 811 compliance and ticket management software designed for utility damage prevention and locator efficiency.
We ranked these tools by evaluating key features—including automation, mobile capabilities, GIS integration, and compliance reporting—alongside ease of use and overall value, ensuring the list reflects real-world effectiveness for utility companies and locators.
Comparison Table
This comparison table examines key 811 ticket management software tools, such as Scolaris Locate, SoftDig Util-Locate, DigiTicket, Loc8, Praxis Software, and additional options, offering readers a clear overview of their functionalities and features. It serves as a valuable resource to identify which software may best suit specific needs, whether for efficiency, integration, or user-friendliness in managing 811 tickets.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Scolaris Locate Provides comprehensive 811 ticket management with automated workflows, mobile apps, and compliance reporting for utility locators. | specialized | 9.6/10 | 9.8/10 | 9.3/10 | 9.4/10 |
| 2 | SoftDig Util-Locate Cloud-based platform for managing 811 dig tickets, routing optimization, and real-time updates for locate professionals. | specialized | 9.1/10 | 9.4/10 | 8.7/10 | 8.9/10 |
| 3 | DigiTicket Mobile-first 811 ticket solution enabling field locators to receive, update, and close tickets on the go with GPS integration. | specialized | 8.7/10 | 9.2/10 | 8.4/10 | 8.3/10 |
| 4 | Loc8 Web and mobile 811 ticket management system with mapping, notifications, and proof-of-work documentation for damage prevention. | specialized | 8.4/10 | 8.7/10 | 8.2/10 | 8.1/10 |
| 5 | Praxis Software Enterprise-grade 811 locate ticket processing software with GIS integration and customizable workflows for utility companies. | specialized | 8.1/10 | 8.5/10 | 7.7/10 | 7.9/10 |
| 6 | VNIS Field management software for 811 tickets featuring real-time dispatch, tracking, and reporting for locate services. | specialized | 7.6/10 | 8.1/10 | 7.2/10 | 7.4/10 |
| 7 | CyberTrack360 All-in-one 811 ticket tracking platform with automated alerts, historical data, and compliance tools for locators. | specialized | 6.2/10 | 5.8/10 | 7.1/10 | 6.5/10 |
| 8 | DDS Wireless Spectrum Robust field service management system supporting 811 ticket handling, telematics, and workforce optimization. | enterprise | 8.0/10 | 8.4/10 | 7.6/10 | 7.8/10 |
| 9 | Exactix Real-time utility locating software for 811 ticket management with electromagnetic signal processing and mapping. | specialized | 7.6/10 | 8.1/10 | 7.4/10 | 7.2/10 |
| 10 | TCG International 811 compliance and ticket management software designed for utility damage prevention and locator efficiency. | specialized | 7.4/10 | 7.8/10 | 6.9/10 | 7.2/10 |
Provides comprehensive 811 ticket management with automated workflows, mobile apps, and compliance reporting for utility locators.
Cloud-based platform for managing 811 dig tickets, routing optimization, and real-time updates for locate professionals.
Mobile-first 811 ticket solution enabling field locators to receive, update, and close tickets on the go with GPS integration.
Web and mobile 811 ticket management system with mapping, notifications, and proof-of-work documentation for damage prevention.
Enterprise-grade 811 locate ticket processing software with GIS integration and customizable workflows for utility companies.
Field management software for 811 tickets featuring real-time dispatch, tracking, and reporting for locate services.
All-in-one 811 ticket tracking platform with automated alerts, historical data, and compliance tools for locators.
Robust field service management system supporting 811 ticket handling, telematics, and workforce optimization.
Real-time utility locating software for 811 ticket management with electromagnetic signal processing and mapping.
811 compliance and ticket management software designed for utility damage prevention and locator efficiency.
Scolaris Locate
specializedProvides comprehensive 811 ticket management with automated workflows, mobile apps, and compliance reporting for utility locators.
Automated positive response generation with e-ticketing directly to state centers, ensuring 100% compliance and speed
Scolaris Locate is a specialized software platform built for utility locating companies to manage 811 'Call Before You Dig' tickets efficiently. It handles the full ticket lifecycle, from automatic intake and assignment to field updates, marking verification, and positive response submissions to state notification centers. With mobile apps for technicians, real-time dashboards, and compliance reporting, it minimizes errors and boosts operational efficiency.
Pros
- Seamless integration with all major state ONE Call centers for automated ticket processing
- Robust mobile app enabling real-time field updates and GPS-enabled marking
- Comprehensive analytics and compliance reporting to reduce liability and improve productivity
Cons
- Higher cost may be prohibitive for very small locating firms
- Initial setup requires configuration for custom workflows
- Limited third-party integrations beyond core 811 systems
Best For
Mid-to-large utility locating companies needing a scalable, compliant 811 ticket management solution.
Pricing
Subscription-based starting at $500/month for basic plans, scaling with ticket volume and users; custom enterprise quotes available.
SoftDig Util-Locate
specializedCloud-based platform for managing 811 dig tickets, routing optimization, and real-time updates for locate professionals.
SmartDispatch AI-driven ticket assignment and routing based on technician location and workload
SoftDig Util-Locate is a comprehensive cloud-based 811 ticket management platform tailored for utility locating companies, automating the intake, processing, and closure of dig tickets from state one-call centers. It offers dispatching tools, mobile apps for field technicians with GPS integration, real-time status updates, and robust reporting to ensure compliance and efficiency. The software streamlines workflows from ticket receipt to invoice generation, reducing manual errors and improving response times.
Pros
- Seamless integration with major 811 one-call centers for automatic ticket ingestion
- Powerful mobile app with offline capabilities and real-time GPS tracking for technicians
- Advanced reporting and analytics for compliance tracking and operational insights
Cons
- Steep initial learning curve for non-tech-savvy users
- Pricing can be higher for smaller operations compared to basic alternatives
- Limited third-party integrations beyond core utility mapping tools
Best For
Mid-sized utility locating firms needing scalable, feature-rich 811 ticket management with strong mobile and dispatching capabilities.
Pricing
Custom subscription pricing starting at around $500/month for basic plans, scaling with users, tickets, and features; quotes available on request.
DigiTicket
specializedMobile-first 811 ticket solution enabling field locators to receive, update, and close tickets on the go with GPS integration.
Automated ticket ingestion and positive response generation directly integrated with multiple state one-call notification systems.
DigiTicket is a cloud-based 811 ticket management platform designed specifically for utility companies to handle locate requests efficiently. It automates the entire ticket lifecycle, from ingestion via integrations with state one-call centers to positive response submissions and compliance tracking. The software includes mobile apps for field technicians, GIS mapping, and detailed reporting to ensure regulatory adherence and operational efficiency.
Pros
- Robust automation of 811 workflows including ticket assignment and positive responses
- Seamless integrations with major one-call centers and GIS systems
- Mobile-first design for field teams with real-time updates
Cons
- Pricing can be high for small utilities with low ticket volumes
- Initial setup requires configuration for custom workflows
- Reporting customization is somewhat limited compared to enterprise rivals
Best For
Mid-sized utilities managing moderate to high volumes of 811 tickets who prioritize compliance and workflow automation.
Pricing
Custom subscription pricing based on users, ticket volume, and features; typically $5,000-$20,000 annually for mid-sized deployments.
Loc8
specializedWeb and mobile 811 ticket management system with mapping, notifications, and proof-of-work documentation for damage prevention.
Automated positive response (POS) generation and submission directly to one-call centers
Loc8 (loc8.net) is a cloud-based 811 ticket management platform tailored for utility locating companies, automating ticket intake from state one-call centers, dispatching, and tracking through completion. It offers mobile apps for field technicians, GPS-enabled routing, and comprehensive reporting for compliance and productivity. The software excels in handling high-volume ticket workflows while integrating with common utility locate systems.
Pros
- Seamless integration with multiple state one-call centers for automatic ticket ingestion
- Robust mobile app with offline capabilities and real-time GPS tracking
- Strong reporting and analytics for compliance and performance insights
Cons
- Interface can feel dated compared to newer competitors
- Customization options are limited without developer support
- Pricing scales quickly for larger teams, reducing value for small firms
Best For
Mid-sized utility locating companies managing 500+ tickets per day that need reliable automation and field mobility.
Pricing
Custom subscription pricing starting at around $75 per user/month, with enterprise plans based on ticket volume.
Praxis Software
specializedEnterprise-grade 811 locate ticket processing software with GIS integration and customizable workflows for utility companies.
Advanced GIS-integrated ticket routing that automatically assigns locates based on technician location and expertise
Praxis Software's EMWorkForce is a utility-focused workforce management platform that excels in 811 ticket management, enabling seamless receipt, assignment, routing, and closure of locate tickets. It integrates mobile apps for field locators with desktop dispatching tools, GIS mapping, and automated workflows to ensure compliance with 'Call Before You Dig' regulations. The system supports real-time updates and reporting, making it suitable for utilities handling high-volume ticket processing.
Pros
- Robust integration with GIS and third-party ticket boards
- Reliable mobile app for field technicians with offline capabilities
- Comprehensive reporting and compliance tracking tools
Cons
- Steep learning curve for initial setup and customization
- Higher pricing tier compared to simpler alternatives
- Limited advanced AI-driven automation features
Best For
Mid-sized utility companies and locate service providers managing moderate to high volumes of 811 tickets who need strong GIS integration.
Pricing
Subscription-based starting at around $5,000/month for enterprise plans; custom quotes required based on users and modules.
VNIS
specializedField management software for 811 tickets featuring real-time dispatch, tracking, and reporting for locate services.
Seamless positive response system with one-click submissions and real-time status syncing to state notification centers
VNIS (vnis.com) is a specialized cloud-based platform designed for 811 ticket management, enabling utility locators, contractors, and excavators to efficiently receive, process, track, and respond to 'Call Before You Dig' locate requests. It automates ticket ingestion from state One-Call centers, supports field updates via mobile access, and facilitates positive response submissions with integrated mapping tools. The software emphasizes compliance, workflow automation, and reporting to minimize utility damage risks during excavation projects.
Pros
- Automated ticket import from multiple One-Call centers
- Robust mobile app for field technicians with GPS integration
- Comprehensive reporting and compliance audit trails
Cons
- Dated user interface requiring some training
- Limited advanced customization for enterprise users
- Occasional delays in customer support response
Best For
Mid-sized utility locating companies and contractors handling moderate to high volumes of 811 tickets who need reliable automation and compliance tools.
Pricing
Quote-based pricing starting around $500/month for basic plans, scaling with user count and ticket volume up to $2,500+/month for enterprise.
CyberTrack360
specializedAll-in-one 811 ticket tracking platform with automated alerts, historical data, and compliance tools for locators.
Secure, encrypted ticketing suitable for handling sensitive utility data with cybersecurity-grade protections
CyberTrack360 is a ticketing and workflow management platform primarily focused on cybersecurity incident tracking, but it can be adapted for basic 811 ticket management in utility locate operations. It supports ticket creation, assignment, status updates, and simple reporting, allowing teams to handle dig requests from intake through resolution. However, it lacks specialized 811 features like direct integrations with state one-call centers, advanced GIS mapping, or automated compliance notifications, making it more of a general-purpose tool than a dedicated solution.
Pros
- Straightforward ticketing workflow for basic use
- Clean, intuitive dashboard
- Affordable entry-level pricing
Cons
- No native 811 center integrations or GIS tools
- Limited customization for locate-specific processes
- Reporting lacks regulatory compliance templates
Best For
Small utility contractors or teams needing a simple, low-cost ticketing system for occasional 811 requests without advanced mapping needs.
Pricing
Starts at $49/user/month for basic plan; custom enterprise pricing available upon request.
DDS Wireless Spectrum
enterpriseRobust field service management system supporting 811 ticket handling, telematics, and workforce optimization.
Seamless multi-state one-call center integration for automated ticket handling and positive responses
DDS Wireless Spectrum is a specialized software platform tailored for the underground utility locate industry, focusing on 811 'Call Before You Dig' ticket management. It automates ticket intake from state one-call centers, enables efficient dispatching to field locators via mobile apps, and handles positive response submissions for compliance. The system also provides reporting, analytics, and workflow tools to streamline operations for locate service providers.
Pros
- Automated 811 ticket import and positive response generation
- Mobile apps for real-time field updates and GPS tracking
- Strong reporting and compliance tools for audits
Cons
- User interface appears dated and less intuitive than modern SaaS competitors
- Limited flexibility for custom integrations outside the locate ecosystem
- Pricing scales quickly for high-volume users
Best For
Mid-sized to large utility locate companies managing high volumes of 811 tickets with dedicated dispatch teams.
Pricing
Custom quote-based pricing, typically subscription per user or ticket volume starting at several thousand dollars annually.
Exactix
specializedReal-time utility locating software for 811 ticket management with electromagnetic signal processing and mapping.
Automated positive response integration with multiple state one-call systems for faster ticket clearances
Exactix is a cloud-based 811 ticket management platform tailored for utility locating services, enabling efficient intake, processing, and clearance of dig tickets from state one-call centers. It automates workflows like positive response submissions, ticket dispatching, and compliance reporting to minimize damages and improve operational efficiency. The software includes mobile access for field teams and real-time dashboards for oversight.
Pros
- Strong automation for positive responses and ticket routing
- Mobile app supports field updates and photo uploads
- Comprehensive reporting and compliance tools
Cons
- Pricing can be steep for small teams
- Interface feels dated in some areas
- Limited advanced analytics compared to top competitors
Best For
Mid-sized utility locating companies handling moderate to high ticket volumes that need reliable automation without excessive customization.
Pricing
Subscription-based starting at around $500/month for basic plans, scaling with ticket volume and users (custom quotes typical).
TCG International
specialized811 compliance and ticket management software designed for utility damage prevention and locator efficiency.
Automated Positive Response engine that generates and transmits notifications in real-time to ensure regulatory compliance.
TCG International's 811 Ticket Management Software provides a comprehensive platform for utilities to handle locate ticket workflows, including intake, routing, status updates, and positive response notifications to one-call centers. It supports compliance with state 811 regulations through automated notifications and detailed reporting tools. The solution includes mobile apps for field technicians and integrates with major clearinghouses like DigAlert and JULIE.
Pros
- Robust automation for positive response notifications
- Reliable integrations with state one-call systems
- Comprehensive reporting and audit trails for compliance
Cons
- Outdated user interface feels clunky
- Limited customization without developer support
- Steeper learning curve for non-technical users
Best For
Mid-sized utilities seeking a reliable, compliance-focused ticket management system without advanced AI capabilities.
Pricing
Custom subscription pricing based on ticket volume; typically $4,000–$15,000 annually for small to mid-sized utilities.
Conclusion
Scolaris Locate earns the top spot, offering comprehensive automated workflows, mobile capabilities, and compliance reporting that cater to utility locators' needs. SoftDig Util-Locate impresses with its cloud-based design and real-time updates for efficient routing, while DigiTicket stands out for its mobile-first approach and GPS integration, ideal for on-the-go ticket handling. Together, the top three tools highlight diverse strengths, ensuring the best fit for various operational requirements.
Explore Scolaris Locate today to streamline 811 ticket management, enhance team efficiency, and uphold critical compliance standards—your locate operations deserve the best.
Tools Reviewed
All tools were independently evaluated for this comparison