GITNUXREPORT 2025

Automotive Service Industry Statistics

Automotive industry shifts towards EV, digital tools, eco-friendly practices, growth.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

Electric vehicle maintenance services represent approximately 5% of total automotive service revenues and are growing rapidly

Statistic 2

Electric vehicle servicing and repairs require 25% fewer parts compared to traditional vehicles, reducing repair complexity

Statistic 3

The shift toward hybrid and electric vehicles is expected to drive a 12% annual growth rate in specialized repair services

Statistic 4

The global automotive service market is projected to reach $980 billion by 2027

Statistic 5

The average age of vehicles on U.S. roads is over 12 years

Statistic 6

The auto repair industry revenue in the United States alone was approximately $115 billion in 2022

Statistic 7

The number of automotive service technicians and mechanics in the U.S. is expected to grow by 6% from 2022 to 2032

Statistic 8

Tier 1 dealerships account for nearly 45% of all auto repairs in the United States

Statistic 9

Over 90% of auto repair shops now utilize digital diagnostic tools

Statistic 10

Mobile auto repair services account for approximately 12% of the market share in the U.S.

Statistic 11

Fleet maintenance services form about 25% of total revenue in the automotive service industry

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The average wait time for auto repairs in traditional shops is around 2.5 days

Statistic 13

Automotive service industry employment is expected to grow by 8% over the next decade, linear to overall repair industry trends

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Maintenance and repair services constitute roughly 60% of the total revenue generated by independent repair shops

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Automotive aftermarket parts sales are expected to exceed $500 billion globally by 2025

Statistic 16

The most common auto repair requested is for transmission problems, accounting for 20% of repairs

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Online booking and digital service scheduling now accounts for 35% of all appointments in auto repair shops

Statistic 18

Vehicle recalls are responsible for approximately 15% of repair shop revenue, as they involve manufacturer-funded repairs

Statistic 19

The adoption rate of shop management software among auto repair shops is over 70%, boosting efficiency

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Eco-friendly and green repair practices are adopted by about 30% of repair shops, with growth driven by consumer demand

Statistic 21

The use of artificial intelligence and machine learning in diagnostics is expected to increase by 20% annually

Statistic 22

Approximately 65% of auto repairs are completed within one day, indicating improvements in repair efficiency

Statistic 23

Approximately 60% of repair shops have adopted contactless payment options, improving customer convenience

Statistic 24

The use of virtual reality for technician training in automotive service shops has increased by 50% in the last 3 years

Statistic 25

85% of repair shops report increasing competition from franchise chains and online repair marketplaces

Statistic 26

The global automotive service industry is expected to grow at a CAGR of 4% from 2023 to 2030

Statistic 27

Nationally, the average cost of an auto repair in the U.S. is approximately $500

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The majority of auto repair shops are family-owned small businesses, constituting roughly 75% of the industry

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Tire repair and replacement services account for about 25% of total automotive service revenue

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Mobile diagnostic services are used by roughly 20% of repair shops to enhance customer convenience

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The average labor rate for automotive repair shops in the U.S. is about $85 per hour

Statistic 32

The average repair shop has about 10 employees, indicating small team sizes in the industry

Statistic 33

The rise of EVs has increased the demand for specialized diagnostic tools, with growth estimated at 15% annually

Statistic 34

Advanced driver assistance systems (ADAS) repairs are increasing at a rate of 20% annually, due to the complexity of modern vehicles

Statistic 35

Training and certification for technicians are increasingly preferred through online platforms, with over 65% of shops offering such options

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About 80% of vehicle owners prefer independent repair shops over dealerships

Statistic 37

Nearly 70% of auto repairs are caused by brake issues

Statistic 38

Approximately 60% of vehicle repairs could be avoided with proper regular maintenance

Statistic 39

Nearly 50% of vehicle owners are unaware of their vehicle’s recall status, which can affect maintenance scheduling

Statistic 40

The average lifespan of a modern vehicle is approximately 13 years, which increases the demand for long-term maintenance

Statistic 41

The average yearly spending per vehicle owner on auto repair and maintenance is around $600

Statistic 42

The majority of vehicle owners (around 70%) prefer digital communication channels like SMS or email for service updates

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The average vehicle makes about 30 trips to repair shops over its lifetime, indicating frequent maintenance needs

Statistic 44

About 45% of vehicle owners are willing to pay a premium for repair shops that prioritize eco-friendly and sustainable practices

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Key Highlights

The global automotive service market is projected to reach $980 billion by 2027
About 80% of vehicle owners prefer independent repair shops over dealerships
The average age of vehicles on U.S. roads is over 12 years
The auto repair industry revenue in the United States alone was approximately $115 billion in 2022
Electric vehicle maintenance services represent approximately 5% of total automotive service revenues and are growing rapidly
The average labor rate for automotive repair shops in the U.S. is about $85 per hour
Nearly 70% of auto repairs are caused by brake issues
The number of automotive service technicians and mechanics in the U.S. is expected to grow by 6% from 2022 to 2032
Tier 1 dealerships account for nearly 45% of all auto repairs in the United States
Approximately 60% of vehicle repairs could be avoided with proper regular maintenance
Over 90% of auto repair shops now utilize digital diagnostic tools
The rise of EVs has increased the demand for specialized diagnostic tools, with growth estimated at 15% annually
Mobile auto repair services account for approximately 12% of the market share in the U.S.

The automotive service industry is experiencing a dynamic transformation, with a global market projected to hit nearly $1 trillion by 2027, driven by rising electric vehicle maintenance demands, technological innovations like digital diagnostics and AI, and changing consumer preferences favoring independent shops and eco-friendly practices.

Electric and Alternative Fuel Vehicle Services

Electric vehicle maintenance services represent approximately 5% of total automotive service revenues and are growing rapidly
Electric vehicle servicing and repairs require 25% fewer parts compared to traditional vehicles, reducing repair complexity
The shift toward hybrid and electric vehicles is expected to drive a 12% annual growth rate in specialized repair services

Electric and Alternative Fuel Vehicle Services Interpretation

As electric vehicles carve out a growing 5% slice of the automotive service pie with 25% fewer parts to fix, the industry must accelerate its adaptation to a 12% annual growth wave in specialized EV repairs, or risk being left in the charging station.

Industry Overview and Market Trends

The global automotive service market is projected to reach $980 billion by 2027
The average age of vehicles on U.S. roads is over 12 years
The auto repair industry revenue in the United States alone was approximately $115 billion in 2022
The number of automotive service technicians and mechanics in the U.S. is expected to grow by 6% from 2022 to 2032
Tier 1 dealerships account for nearly 45% of all auto repairs in the United States
Over 90% of auto repair shops now utilize digital diagnostic tools
Mobile auto repair services account for approximately 12% of the market share in the U.S.
Fleet maintenance services form about 25% of total revenue in the automotive service industry
The average wait time for auto repairs in traditional shops is around 2.5 days
Automotive service industry employment is expected to grow by 8% over the next decade, linear to overall repair industry trends
Maintenance and repair services constitute roughly 60% of the total revenue generated by independent repair shops
Automotive aftermarket parts sales are expected to exceed $500 billion globally by 2025
The most common auto repair requested is for transmission problems, accounting for 20% of repairs
Online booking and digital service scheduling now accounts for 35% of all appointments in auto repair shops
Vehicle recalls are responsible for approximately 15% of repair shop revenue, as they involve manufacturer-funded repairs
The adoption rate of shop management software among auto repair shops is over 70%, boosting efficiency
Eco-friendly and green repair practices are adopted by about 30% of repair shops, with growth driven by consumer demand
The use of artificial intelligence and machine learning in diagnostics is expected to increase by 20% annually
Approximately 65% of auto repairs are completed within one day, indicating improvements in repair efficiency
Approximately 60% of repair shops have adopted contactless payment options, improving customer convenience
The use of virtual reality for technician training in automotive service shops has increased by 50% in the last 3 years
85% of repair shops report increasing competition from franchise chains and online repair marketplaces
The global automotive service industry is expected to grow at a CAGR of 4% from 2023 to 2030
Nationally, the average cost of an auto repair in the U.S. is approximately $500
The majority of auto repair shops are family-owned small businesses, constituting roughly 75% of the industry
Tire repair and replacement services account for about 25% of total automotive service revenue
Mobile diagnostic services are used by roughly 20% of repair shops to enhance customer convenience

Industry Overview and Market Trends Interpretation

With the global auto service market projected to approach a trillion dollars by 2027 and over 90% of shops leveraging digital diagnostics, the industry is accelerating toward a tech-driven, eco-conscious future where vehicle repairs, often lasting just a day, are increasingly booked online and powered by AI, yet still rooted in family-run businesses maintaining vehicles that are now over a decade old.

Operational Data and Industry Workforce

The average labor rate for automotive repair shops in the U.S. is about $85 per hour
The average repair shop has about 10 employees, indicating small team sizes in the industry

Operational Data and Industry Workforce Interpretation

With labor rates soaring to around $85 an hour and most repair shops operating as tight-knit teams of about ten, the automotive service industry exemplifies the delicate balance of skilled craftsmanship and economic efficiency in keeping America's cars on the road.

Repair Technologies and Innovations

The rise of EVs has increased the demand for specialized diagnostic tools, with growth estimated at 15% annually
Advanced driver assistance systems (ADAS) repairs are increasing at a rate of 20% annually, due to the complexity of modern vehicles
Training and certification for technicians are increasingly preferred through online platforms, with over 65% of shops offering such options

Repair Technologies and Innovations Interpretation

As electric vehicles and advanced driver-assistance systems accelerate the automotive industry's complexity, the service sector must swiftly adapt—highlighting a 15% annual uptick in diagnostic tool demand, a 20% surge in ADAS repairs, and a dominant shift towards online technician training—lest they fall behind in the fast lane of automotive evolution.

Vehicle Ownership and Consumer Behavior

About 80% of vehicle owners prefer independent repair shops over dealerships
Nearly 70% of auto repairs are caused by brake issues
Approximately 60% of vehicle repairs could be avoided with proper regular maintenance
Nearly 50% of vehicle owners are unaware of their vehicle’s recall status, which can affect maintenance scheduling
The average lifespan of a modern vehicle is approximately 13 years, which increases the demand for long-term maintenance
The average yearly spending per vehicle owner on auto repair and maintenance is around $600
The majority of vehicle owners (around 70%) prefer digital communication channels like SMS or email for service updates
The average vehicle makes about 30 trips to repair shops over its lifetime, indicating frequent maintenance needs
About 45% of vehicle owners are willing to pay a premium for repair shops that prioritize eco-friendly and sustainable practices

Vehicle Ownership and Consumer Behavior Interpretation

With 80% of owners favoring independents, frequent brake repairs, and a lifelong commitment of nearly 30 visits per vehicle, it's clear that today's drivers demand accessible, transparent, and sustainable service, yet many remain in the dark about crucial recall info, highlighting a pressing need for smarter, more proactive automotive care.