Essential Supply Chain Management Metrics

Highlights: The Most Important Supply Chain Management Metrics

  • 1. Order Fill Rate
  • 2. Inventory Turnover
  • 3. Cycle Time
  • 4. Perfect Order Rate
  • 5. On-Time Delivery
  • 6. Order-to-Cash Cycle Time
  • 7. Demand Forecast Accuracy
  • 8. Days Sales of Inventory (DSI)
  • 9. Carrying Cost of Inventory
  • 10. Return on Assets (ROA)
  • 11. Cash-to-Cash Cycle Time
  • 12. Cost of Goods Sold (COGS)
  • 13. Supply Chain Responsiveness
  • 14. Supplier Lead Time
  • 15. Supplier On-Time Delivery Performance
  • 16. Supplier Quality Rate
  • 17. Total Cost of Ownership (TCO)
  • 18. Gross Margin Return on Inventory Investment (GMROII)

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In today’s highly competitive and constantly evolving business landscape, effective supply chain management has become more crucial than ever before. A well-managed supply chain not only ensures seamless operations, but also contributes significantly to a company’s overall strategic success. A key factor in successfully managing and optimizing supply chains is the ability to monitor, analyze, and act on relevant performance metrics.

In this insightful blog post, we dive deep into the world of Supply Chain Management Metrics, exploring their significance, the most important ones to keep an eye on, and how they can drive your organization towards achieving operational excellence and growth. So, if you’re keen on streamlining your supply chain and propelling your business to greater heights, this comprehensive guide to supply chain management metrics is undoubtedly a must-read.

Supply Chain Management Metrics You Should Know

1. Order Fill Rate

This measures the percentage of orders that are shipped in full and on-time, indicating the effectiveness of meeting customer demand.

2. Inventory Turnover

This metric shows how many times a company’s entire inventory is sold and replaced within a specific timeframe, reflecting the efficiency of inventory management.

3. Cycle Time

This represents the total time taken from receiving an order to delivering the product, indicating the speed of supply chain processes.

4. Perfect Order Rate

This measures the percentage of orders that arrive on time, complete, and in the perfect condition, reflecting the overall efficiency and effectiveness of the supply chain.

5. On-Time Delivery

This metric tracks the proportion of orders delivered on or before the promised date, reflecting the reliability of order fulfillment.

6. Order-to-Cash Cycle Time

This measures the time elapsed between receiving an order and receiving payment for the fulfilled order, indicating the efficiency of order processing and billing.

7. Demand Forecast Accuracy

This monitors the accuracy of demand forecast predictions in comparison to actual sales, indicating the effectiveness of demand planning.

8. Days Sales of Inventory (DSI)

This metric indicates the number of days it takes to convert inventory into sales, reflecting the effectiveness of inventory management.

9. Carrying Cost of Inventory

This measures the total cost of holding and maintaining inventory, including storage, insurance, and depreciation expenses.

10. Return on Assets (ROA)

This evaluates the effectiveness of a company’s asset utilization in generating profits, by calculating the ratio of net income to the total value of assets.

11. Cash-to-Cash Cycle Time

This tracks the amount of time it takes for a company to turn an investment in raw materials into cash received from the customers, reflecting the efficiency of cash flow management.

12. Cost of Goods Sold (COGS)

This metric measures the total cost of producing goods, including material, labor, and indirect expenses, reflecting the overall efficiency of production processes.

13. Supply Chain Responsiveness

This evaluates the ability of a supply chain to respond quickly and effectively to changes in customer demand, reflecting its agility and adaptability.

14. Supplier Lead Time

This measures the time taken from placing an order with a supplier to receiving the goods, reflecting the efficiency of supplier management.

15. Supplier On-Time Delivery Performance

This tracks the reliability of suppliers in meeting delivery commitments, reflecting the efficacy of supplier management.

16. Supplier Quality Rate

This monitors the percentage of goods received from suppliers that meet quality standards, indicating the effectiveness of supplier quality management.

17. Total Cost of Ownership (TCO)

This evaluates the entire cost of acquiring, operating, and maintaining a product or service, including purchase price, transportation costs, and maintenance expenses, to support strategic sourcing decisions.

18. Gross Margin Return on Inventory Investment (GMROII)

This metric calculates the ratio of gross margin to the average inventory value, indicating the profitability generated from inventory investments.

Supply Chain Management Metrics Explained

Supply Chain Management Metrics play a crucial role in evaluating the efficiency and effectiveness of various aspects of a supply chain. Metrics such as Order Fill Rate, Inventory Turnover, and Cycle Time help to assess the company’s ability to meet customer demand and manage inventory effectively. Perfect Order Rate, On-Time Delivery, and Supplier On-Time Delivery Performance all contribute to understanding the reliability and effectiveness of the overall supply chain process.

Metrics like Order-to-Cash Cycle Time, Demand Forecast Accuracy, Days Sales of Inventory (DSI), and Cash-to-Cash Cycle Time highlight the efficiency of financial and demand planning. Carrying Cost of Inventory, Cost of Goods Sold (COGS), and Total Cost of Ownership (TCO) provide insights into costs associated with producing and maintaining products. Return on Assets (ROA) evaluates the profitability generated from asset utilization. Supply Chain Responsiveness, Supplier Lead Time, and Supplier Quality Rate reflect the agility and adaptability of the supply chain and the effectiveness of supplier management.

Lastly, Gross Margin Return on Inventory Investment (GMROII) provides an understanding of the profitability generated from inventory investments. Together, these metrics provide a comprehensive analysis of a company’s supply chain performance, facilitating optimization and continuous improvement efforts.


In conclusion, supply chain management metrics are crucial for enhancing efficiency, reducing costs, and fostering continuous improvement within an organization’s supply chain processes. It is important to identify and monitor the key metrics that align with your company’s strategic objectives, such as cost control, customer satisfaction, and sustainability.

Through regular measurement, analysis, and adjustments, a well-implemented suite of supply chain management metrics can guide organizations on their path towards optimized operations and long-term success. As the global market continues to evolve, businesses must recognize the significance of these metrics and be proactive in their ongoing efforts to drive performance and maintain a competitive edge.



What are Supply Chain Management Metrics?

Supply Chain Management Metrics (SCM Metrics) are measurable indicators used to evaluate the efficiency, effectiveness, and overall performance of a company's supply chain operations. These metrics help businesses identify areas for improvement, increase customer satisfaction, and optimize their supply chain processes.

What are some common Supply Chain Management Metrics?

Some common SCM Metrics include Inventory Turnover, Order Fill Rate, Lead Time, Order Cycle Time, and Perfect Order Rate. These metrics can help companies track their inventory management efficiency, how well they are meeting customer demand, and the timeliness of their deliveries.

Why is it important to track Supply Chain Management Metrics?

Tracking SCM Metrics is crucial to monitor the ongoing performance of a company's supply chain operations. It provides insights into areas of improvement, both internally and with external partners, such as suppliers and logistics providers. Additionally, tracking these metrics helps companies become more competitive by enhancing customer satisfaction, reducing costs, and facilitating better decision-making.

How can a company improve their Supply Chain Management Metrics?

A company can improve their SCM Metrics by implementing various strategies such as enhancing communication and collaboration among supply chain partners, utilizing technology and data analytics to optimize decision-making, implementing or refining inventory management techniques, continuous process improvement, and investing in employee development initiatives to boost productivity and efficiency.

What role does technology play in Supply Chain Management Metrics?

Technology plays a significant role in SCM Metrics by enabling companies to collect, analyze, and interpret vast amounts of data to better understand their supply chain performance. Advanced tools such as artificial intelligence, machine learning, and IoT can help automate processes, enhance decision-making capabilities, and provide real-time visibility into the supply chain. These innovative solutions can greatly improve the accuracy and utility of Supply Chain Management Metrics, promoting informed decisions and overall business growth.

How we write our statistic reports:

We have not conducted any studies ourselves. Our article provides a summary of all the statistics and studies available at the time of writing. We are solely presenting a summary, not expressing our own opinion. We have collected all statistics within our internal database. In some cases, we use Artificial Intelligence for formulating the statistics. The articles are updated regularly.

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