GITNUXREPORT 2025

Self Checkout Statistics

Self-checkout enhances shopping speed, privacy, and efficiency, but faces security concerns.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

65% of shoppers prefer self-checkout for quick purchases

Statistic 2

70% of consumers find self-checkout faster than traditional checkout lanes

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80% of Gen Z shoppers prefer self-checkout over traditional checkout

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72% of shoppers are more likely to use self-checkout if they know it’s fast and easy

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49% of shoppers admit they use self-checkout primarily to skip long lines

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62% of shoppers prefer self-checkout for small purchases, such as snacks or beverages

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72% of customers believe self-checkout offers increased privacy compared to traditional checkout lanes

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41% of shoppers prefer self-checkout for smaller purchases due to convenience

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53% of people report using self-checkout because it allows for independent shopping without waiting for staff assistance

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Shoppers aged 18-34 are 50% more likely to use self-checkout than older demographics

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39% of consumers say they prefer self-checkout because it offers greater control over the checkout process

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In 2023, self-checkout accounted for 30% of all in-store transactions in grocery retail

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82% of consumers are willing to use contactless payment methods at self-checkout, reducing physical contact

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75% of grocery shoppers say they would use self-checkout more if it were available at all stores they visit

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30% of consumers use self-checkout primarily because it allows for social distancing during the pandemic

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80% of shoppers use mobile payment options at self-checkout machines, streamlining the checkout process

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52% of shoppers say they prefer self-checkout because it gives them more control over aspects like bagging and payment

Statistic 18

73% of consumers prefer self-checkout or contactless options to reduce physical contact in stores, especially post-pandemic

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40% of shoppers report frequent errors at self-checkout

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60% of retailers cite security concerns as a barrier to expanding self-checkout

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58% of shoppers report avoiding self-checkout due to fear of theft or errors

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85% of retailers believe self-checkout improves customer satisfaction if implemented properly

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35% of shoppers report experiencing frustration with self-checkout due to navigation or technical errors

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25% of shoppers have had to seek assistance when using self-checkout, indicating a significant need for improved system design

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43% of shoppers think self-checkout helps them avoid social interactions, especially during busy shopping hours

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48% of retailers have seen a decrease in customer complaints after implementing self-checkout, citing faster service as a key factor

Statistic 27

68% of shoppers consider self-checkout more hygienic because it reduces contact with store staff

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In a 2023 survey, 60% of shoppers reported that self-checkout speeds their shopping experience, especially during busy periods

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52% of shoppers have abandoned a purchase due to difficulties at self-checkout, highlighting usability issues

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66% of shoppers feel that self-checkout makes their shopping more efficient during peak hours

Statistic 31

28% of retail stores report technical failures as a main reason for customer dissatisfaction with self-checkout

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46% of shoppers prefer self-checkout for its privacy, especially when purchasing sensitive items

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Retailers report that 24% of transactions processed via self-checkout are returned or canceled, often due to scanning errors

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69% of retail employees believe self-checkout leads to job displacement, though many also see it as a tool for efficiency

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92% of retailers believe self-checkout enhances the shopping experience with better speed and privacy

Statistic 36

38% of shoppers report that their main concern with self-checkout is potential theft, followed by system errors

Statistic 37

30% of retailers see reduced labor costs due to self-checkout implementation

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Self-checkout kiosks can reduce checkout lines by up to 50%

Statistic 39

In supermarkets, self-checkout reduces staff requirements by an average of 15%

Statistic 40

66% of retail employees believe self-checkout increases operational efficiency

Statistic 41

Self-checkout systems can reduce checkout times by up to 20% in high-volume stores

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55% of retailers cite lack of employee training as one of the main challenges in self-checkout deployment

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50% of retailers report that self-checkout systems have led to increased theft, prompting upgrades in security measures

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Automated self-checkout systems can handle over 300 transactions per hour, significantly increasing throughput

Statistic 45

85% of retailers agree that self-checkout reduces labor costs, but only 60% believe it improves overall customer satisfaction

Statistic 46

Retailers find that self-checkout reduces queue times in department stores by an average of 35%

Statistic 47

73% of retail managers view self-checkout as a way to reduce operational costs

Statistic 48

The average cost of a self-checkout kiosk is approximately $30,000, including installation, maintenance, and software

Statistic 49

55% of retailers report deploying AI-powered scanning to reduce errors at self-checkout, leading to a 20% decrease in shrinkage

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On average, self-checkout stations can process 12 items per minute, improving checkout speed

Statistic 51

Implementation of self-checkout has led to a 10% increase in store throughput in some retail environments

Statistic 52

45% of retail stores have implemented self-checkout systems

Statistic 53

55% of retail stores plan to increase self-checkout deployment in the next two years

Statistic 54

Self-checkout adoption is highest in grocery stores, with 78% of stores implementing it

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40% of retailers plan to add AI-powered self-checkout systems within the next year

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Self-checkout units are expected to reach 300,000 worldwide by 2025

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The global self-checkout market was valued at $10.8 billion in 2022 and is projected to reach $16.2 billion by 2027

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Self-checkout kiosks are expected to grow at an annual rate of 13.4% until 2027

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Sources

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Key Highlights

65% of shoppers prefer self-checkout for quick purchases
45% of retail stores have implemented self-checkout systems
Self-checkout units are expected to reach 300,000 worldwide by 2025
70% of consumers find self-checkout faster than traditional checkout lanes
30% of retailers see reduced labor costs due to self-checkout implementation
40% of shoppers report frequent errors at self-checkout
55% of retail stores plan to increase self-checkout deployment in the next two years
80% of Gen Z shoppers prefer self-checkout over traditional checkout
Self-checkout kiosks can reduce checkout lines by up to 50%
60% of retailers cite security concerns as a barrier to expanding self-checkout
72% of shoppers are more likely to use self-checkout if they know it’s fast and easy
Self-checkout adoption is highest in grocery stores, with 78% of stores implementing it
58% of shoppers report avoiding self-checkout due to fear of theft or errors

Self-checkout is transforming retail shopping, with 65% of consumers preferring faster, more private transactions and the industry projected to reach a $16.2 billion market by 2027, signaling a pivotal shift toward automation and customer convenience.

Consumer Preferences and Usage Trends

65% of shoppers prefer self-checkout for quick purchases
70% of consumers find self-checkout faster than traditional checkout lanes
80% of Gen Z shoppers prefer self-checkout over traditional checkout
72% of shoppers are more likely to use self-checkout if they know it’s fast and easy
49% of shoppers admit they use self-checkout primarily to skip long lines
62% of shoppers prefer self-checkout for small purchases, such as snacks or beverages
72% of customers believe self-checkout offers increased privacy compared to traditional checkout lanes
41% of shoppers prefer self-checkout for smaller purchases due to convenience
53% of people report using self-checkout because it allows for independent shopping without waiting for staff assistance
Shoppers aged 18-34 are 50% more likely to use self-checkout than older demographics
39% of consumers say they prefer self-checkout because it offers greater control over the checkout process
In 2023, self-checkout accounted for 30% of all in-store transactions in grocery retail
82% of consumers are willing to use contactless payment methods at self-checkout, reducing physical contact
75% of grocery shoppers say they would use self-checkout more if it were available at all stores they visit
30% of consumers use self-checkout primarily because it allows for social distancing during the pandemic
80% of shoppers use mobile payment options at self-checkout machines, streamlining the checkout process
52% of shoppers say they prefer self-checkout because it gives them more control over aspects like bagging and payment
73% of consumers prefer self-checkout or contactless options to reduce physical contact in stores, especially post-pandemic

Consumer Preferences and Usage Trends Interpretation

With the rising tide of convenience and control, over 70% of shoppers—especially Gen Z—are swapping traditional lanes for self-checkout, confirming that in retail, speed, privacy, and social distancing aren't just perks—they’re the new checkout gold standard.

Customer Experience, Concerns, and Satisfaction

40% of shoppers report frequent errors at self-checkout
60% of retailers cite security concerns as a barrier to expanding self-checkout
58% of shoppers report avoiding self-checkout due to fear of theft or errors
85% of retailers believe self-checkout improves customer satisfaction if implemented properly
35% of shoppers report experiencing frustration with self-checkout due to navigation or technical errors
25% of shoppers have had to seek assistance when using self-checkout, indicating a significant need for improved system design
43% of shoppers think self-checkout helps them avoid social interactions, especially during busy shopping hours
48% of retailers have seen a decrease in customer complaints after implementing self-checkout, citing faster service as a key factor
68% of shoppers consider self-checkout more hygienic because it reduces contact with store staff
In a 2023 survey, 60% of shoppers reported that self-checkout speeds their shopping experience, especially during busy periods
52% of shoppers have abandoned a purchase due to difficulties at self-checkout, highlighting usability issues
66% of shoppers feel that self-checkout makes their shopping more efficient during peak hours
28% of retail stores report technical failures as a main reason for customer dissatisfaction with self-checkout
46% of shoppers prefer self-checkout for its privacy, especially when purchasing sensitive items
Retailers report that 24% of transactions processed via self-checkout are returned or canceled, often due to scanning errors
69% of retail employees believe self-checkout leads to job displacement, though many also see it as a tool for efficiency
92% of retailers believe self-checkout enhances the shopping experience with better speed and privacy
38% of shoppers report that their main concern with self-checkout is potential theft, followed by system errors

Customer Experience, Concerns, and Satisfaction Interpretation

While self-checkout promises faster, more hygienic, and private shopping, the significant frustrations and security concerns—highlighted by nearly 60% of shoppers fearing theft or errors—suggest that unless retailers address technical glitches and build consumer trust, the technology's potential for enhancing the shopping experience remains more aspirational than yet achieved.

Operational Impact and Cost Benefits

30% of retailers see reduced labor costs due to self-checkout implementation
Self-checkout kiosks can reduce checkout lines by up to 50%
In supermarkets, self-checkout reduces staff requirements by an average of 15%
66% of retail employees believe self-checkout increases operational efficiency
Self-checkout systems can reduce checkout times by up to 20% in high-volume stores
55% of retailers cite lack of employee training as one of the main challenges in self-checkout deployment
50% of retailers report that self-checkout systems have led to increased theft, prompting upgrades in security measures
Automated self-checkout systems can handle over 300 transactions per hour, significantly increasing throughput
85% of retailers agree that self-checkout reduces labor costs, but only 60% believe it improves overall customer satisfaction
Retailers find that self-checkout reduces queue times in department stores by an average of 35%
73% of retail managers view self-checkout as a way to reduce operational costs
The average cost of a self-checkout kiosk is approximately $30,000, including installation, maintenance, and software
55% of retailers report deploying AI-powered scanning to reduce errors at self-checkout, leading to a 20% decrease in shrinkage
On average, self-checkout stations can process 12 items per minute, improving checkout speed
Implementation of self-checkout has led to a 10% increase in store throughput in some retail environments

Operational Impact and Cost Benefits Interpretation

While self-checkout systems promise to slash labor costs by up to 85% and speed up queues by 50%, retailers must navigate the paradox of higher theft risks and the need for better staff training, demonstrating that automation's true value lies in balancing operational efficiency with savvy security and smooth customer experiences.

Retailer Adoption and Implementation Strategies

45% of retail stores have implemented self-checkout systems
55% of retail stores plan to increase self-checkout deployment in the next two years
Self-checkout adoption is highest in grocery stores, with 78% of stores implementing it
40% of retailers plan to add AI-powered self-checkout systems within the next year

Retailer Adoption and Implementation Strategies Interpretation

As self-checkout systems become the checkout lane of the future, with nearly half of stores already on board and a growing AI-powered horizon, retailers are quietly automating their way toward the cashierless economy—provoking both convenience and contemplation.

Technological Innovations and Future Growth

Self-checkout units are expected to reach 300,000 worldwide by 2025
The global self-checkout market was valued at $10.8 billion in 2022 and is projected to reach $16.2 billion by 2027
Self-checkout kiosks are expected to grow at an annual rate of 13.4% until 2027

Technological Innovations and Future Growth Interpretation

With self-checkout units projected to hit 300,000 globally by 2025, the market soaring from $10.8 billion in 2022 to an estimated $16.2 billion by 2027 at a 13.4% annual growth rate underscores how machines are quietly taking the checkout lane—changing retail as we know it.