GITNUX MARKETDATA REPORT 2024

Reputation Management Statistics [Fresh Research]

Statistic 1

"Positive reviews make 73% of consumers trust a local business more."

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Statistic 2

"Businesses can lose up to 22% of customers when just one negative article is found by users."

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Statistic 3

"A one-star increase on Yelp leads to a 5-9% increase in revenue."

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Statistic 4

"88% of users are influenced by reviews and online comments."

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Statistic 5

"84% of people trust online reviews as much as a personal recommendation."

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Statistic 6

"68% of respondents trusted an overall review site more than a specific company's review page."

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Statistic 7

"85% of consumers trust online reviews as much as personal recommendations."

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Statistic 8

"90% of consumers read online reviews before visiting a business."

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Statistic 9

"Star rating is the number one factor used by consumers to judge a business."

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Statistic 10

"Customer reviews on websites can increase conversions by 270%."

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Statistic 11

"Companies with bad reputations pay 10% more per hire."

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Statistic 12

"93% of people check reviews of local businesses."

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Statistic 13

"30% of all Google search results are related to reputation."

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Statistic 14

"97% of consumers use the internet to find a local business."

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Statistic 15

"Consumers read an average of 10 online reviews before deciding to trust a local business."

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Statistic 16

"Online reviews impact 67.7% of purchasing decisions."

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Statistic 17

"49% of consumers need at least a four-star rating before they choose to use a business."

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Statistic 18

"Negative reviews can drive away 40% of potential customers."

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Statistic 19

"A business needs at least 40 reviews before the average consumer believes its star rating."

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Statistic 20

"83% of marketers identify improving customer experience as a key objective."

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