Managed services are no longer just a cost saving strategy, they are becoming the backbone of how IT and security run day to day. In 2023, enterprise adoption of managed security services hit 70% and zero trust architecture within managed security rose 60%, while ROI on managed security averages 300% within three years. These shifts raise a real question for leaders juggling speed, risk, and budget, how did organizations get such dramatic outcomes and what patterns are repeating across cloud, AI, and uptime?
Key Takeaways
- 65% of organizations have adopted managed services as of 2023.
- 82% of SMBs outsource IT management to MSPs in 2024 survey.
- Enterprise adoption of managed security services rose to 70% in 2023.
- 70% of MSP clients report enhanced scalability for peak loads.
- 45% growth in AI-powered managed services adoption by 2024.
- Zero-trust architecture in managed security up 60% in 2023.
- Managed services deliver average 25% reduction in IT costs for adopters.
- ROI on managed security services averages 300% within 3 years.
- Companies using MSPs save 28% on operational expenses annually.
- The global managed services market size was valued at USD 275.56 billion in 2023 and is projected to grow to USD 435.20 billion by 2030, at a CAGR of 6.8%.
- In 2023, the IT managed services segment dominated the market with a share of over 35%, driven by cloud adoption.
- North America accounted for 38% of the global managed services market revenue in 2022.
- Managed services decrease mean time to repair by 60%, boosting uptime value.
- Organizations with MSPs experience 99.99% uptime SLA achievement rate.
- Managed security reduces breach detection time from 200 to 20 days.
Managed services drive faster ROI and lower costs, with most organizations adopting MSPs and managed security.
Related reading
01 · Category
Adoption Rates25 stats
01
65% of organizations have adopted managed services as of 2023.
02
82% of SMBs outsource IT management to MSPs in 2024 survey.
03
Enterprise adoption of managed security services rose to 70% in 2023.
04
55% of companies shifted to managed cloud services post-2020.
05
40% increase in managed print services adoption among enterprises 2022-2023.
06
75% of financial institutions use managed services for compliance.
07
Healthcare providers adopting managed IT at 60% rate in 2023.
08
68% of retail businesses employ MSPs for network management.
09
Manufacturing sector saw 50% adoption of managed services by 2023.
10
85% of telecom firms partner with MSPs for 5G rollout.
11
Education institutions at 45% managed services adoption in 2023.
12
72% of energy companies use managed cybersecurity services.
13
SMB managed services adoption grew 25% YoY in North America 2023.
14
90% of large enterprises have multi-vendor MSP contracts.
15
Public sector managed services usage at 52% in Europe 2023.
16
61% of Asia-Pacific firms adopted managed DevOps services.
17
Logistics industry 48% adoption rate for managed IoT services.
18
77% of media companies outsource infrastructure management.
19
Hospitality sector at 35% managed services penetration 2023.
20
83% of tech startups use MSPs within first 2 years.
21
Government agencies 58% adopt managed cloud in 2023.
22
66% of nonprofits leverage managed services for cost savings.
23
Automotive industry 42% adoption of managed EV services.
24
71% of pharma companies use managed data services.
25
Real estate firms at 39% managed IT adoption 2023.
Interpretation
Adoption Rates Interpretation
Adoption of managed services is accelerating across segments, with 82% of SMBs outsourcing IT management in 2024 and enterprise managed security rising to 70% in 2023, showing the category is moving firmly from niche to mainstream.
02 · Category
Emerging Trends29 stats
01
70% of MSP clients report enhanced scalability for peak loads.
02
45% growth in AI-powered managed services adoption by 2024.
03
Zero-trust architecture in managed security up 60% in 2023.
04
Multi-cloud managed services demand surges 55% YoY.
05
Edge computing managed services projected to triple by 2027.
06
Sustainable IT managed services rise 40% with green mandates.
07
Managed services for 5G/6G networks grow at 25% CAGR.
08
Quantum-safe managed cryptography services emerging, 30% pilot rate.
09
Autonomous operations in MSPs reach 35% implementation.
10
Managed services integrating blockchain up 50% for supply chain.
11
65% of MSPs offering as-a-service everything (XaaS) models.
12
Cyber recovery managed services double in demand post-ransomware.
13
Managed metaverse/VR services pilots at 20% enterprise level.
14
55% MSP shift to outcome-based pricing models.
15
Generative AI in managed helpdesks adopted by 40% MSPs.
16
Managed services for digital twins grow 70% in manufacturing.
17
Privacy-enhancing technologies in managed data at 25% uptake.
18
50% increase in managed services for remote/hybrid workforces.
19
Low-code/no-code managed platforms surge 60% adoption.
20
Managed carbon footprint tracking services new for 75% MSPs.
21
Hyperautomation bundles in MSP offerings up 45%.
22
Managed services for Web3/decentralized apps at 15% growth.
23
80% MSPs planning sovereign cloud managed offerings.
24
Predictive cybersecurity analytics in MSSPs at 55% penetration.
25
Managed AR/VR collaboration services for enterprises 30% rise.
26
42% of MSPs integrating composable infrastructure.
27
Neuromorphic computing managed pilots begin, 10% interest.
28
Managed services for synthetic data generation up 35%.
29
60% MSP focus on resilience engineering services.
Interpretation
Emerging Trends Interpretation
In emerging trends within managed services, adoption is accelerating fast, with multi cloud demand up 55% year over year and AI powered services growing 45% by 2024, while organizations increasingly shift to zero trust security that rose 60% in 2023.
03 · Category
Financial Benefits30 stats
01
Managed services deliver average 25% reduction in IT costs for adopters.
02
ROI on managed security services averages 300% within 3 years.
03
Companies using MSPs save 28% on operational expenses annually.
04
Managed cloud services yield 35% faster time-to-value ROI.
05
Average payback period for managed print services is 12 months.
06
MSP clients report 40% reduction in downtime costs.
07
22% average increase in profit margins for MSP-adopting SMBs.
08
Managed services reduce compliance fines by 60% on average.
09
Enterprises achieve 15% lower TCO with managed infrastructure.
10
Managed DevOps services boost developer productivity ROI by 250%.
11
30% cost savings on cybersecurity with MSSPs versus in-house.
12
MSPs help firms recover 18% more revenue from outages.
13
Average 27% reduction in staffing costs via managed services.
14
Managed network services cut bandwidth costs by 20%.
15
35% faster ROI on digital transformation with MSPs.
16
SMBs see 50% lower cyber insurance premiums with MSSPs.
17
Managed data analytics services deliver 4x ROI in 2 years.
18
25% savings on hardware refresh cycles with managed services.
19
Enterprises gain 32% margin improvement via MSP outsourcing.
20
Managed backup services reduce data loss costs by 70%.
21
28% average reduction in energy costs for data centers via MSPs.
22
MSP adoption correlates with 20% revenue growth acceleration.
23
40% lower licensing costs with managed software services.
24
Managed IoT services yield 15% operational cost reductions.
25
55% of MSP users report positive NPV within 18 months.
26
Managed services improve cash flow by 12% through predictable billing.
27
67% reduction in audit costs for MSP compliance clients.
28
MSPs enable 45% faster scaling without capex increases.
29
Managed services cut vendor management overhead by 35%.
30
29% average EBITDA uplift for managed services adopters.
Interpretation
Financial Benefits Interpretation
For Financial Benefits, the numbers show that managed services consistently pay off quickly, with adopters cutting IT costs by 25% and achieving security ROI of 300% within three years.
More related reading
04 · Category
Market Growth30 stats
01
The global managed services market size was valued at USD 275.56 billion in 2023 and is projected to grow to USD 435.20 billion by 2030, at a CAGR of 6.8%.
02
In 2023, the IT managed services segment dominated the market with a share of over 35%, driven by cloud adoption.
03
North America accounted for 38% of the global managed services market revenue in 2022.
04
The managed security services market is expected to reach USD 66.3 billion by 2025, growing at a CAGR of 10.5% from 2020.
05
Asia Pacific managed services market is projected to grow at the highest CAGR of 8.2% from 2023 to 2030.
06
The managed services market in Europe was valued at USD 75 billion in 2022.
07
Cloud managed services segment is anticipated to grow at a CAGR of 7.5% during 2023-2030.
08
SMBs are expected to drive 45% of managed services growth by 2027.
09
The global managed print services market reached USD 45.2 billion in 2023.
10
Managed network services market to expand from USD 72.5 billion in 2022 to USD 110 billion by 2028.
11
78% of enterprises plan to increase spending on managed services in 2024.
12
Managed services market in Latin America grew by 12% YoY in 2023.
13
The managed data center services segment held 25% market share in 2023.
14
Projected global managed services market to hit USD 500 billion by 2032 at CAGR 7.1%.
15
BFSI sector contributed 22% to managed services revenue in 2023.
16
Managed services for healthcare market valued at USD 28.5 billion in 2023.
17
Retail managed services segment to grow at 9% CAGR through 2030.
18
MEA region managed services market CAGR of 9.5% forecasted for 2023-2028.
19
Managed mobility services market size USD 12.3 billion by 2026.
20
Telecom sector to account for 18% of managed services market by 2025.
21
Manufacturing managed services grew 15% in 2023 due to Industry 4.0.
22
Energy & Utilities managed services market at USD 15.2 billion in 2023.
23
Managed services SaaS model to capture 40% market share by 2030.
24
Public cloud managed services to grow at 11% CAGR 2023-2030.
25
Managed services market penetration in India reached 35% in 2023.
26
Hybrid cloud managed services segment valued at USD 90 billion in 2023.
27
Managed services for government sector to reach USD 50 billion by 2028.
28
92% of MSPs report revenue growth over 10% in 2023.
29
Managed services market in China projected CAGR 8.7% to 2030.
30
Edge computing managed services to add USD 20 billion by 2027.
Interpretation
Market Growth Interpretation
Managed services are set for strong market growth, with the global market expected to rise from USD 275.56 billion in 2023 to USD 435.20 billion by 2030, and managed security and IT services expanding fastest as North America held 38% of revenue in 2022.
05 · Category
Operational Impacts30 stats
01
Managed services decrease mean time to repair by 60%, boosting uptime value.
02
Organizations with MSPs experience 99.99% uptime SLA achievement rate.
03
Managed security reduces breach detection time from 200 to 20 days.
04
MSP clients see 45% improvement in IT staff productivity.
05
Cloud managed services accelerate deployment cycles by 70%.
06
55% fewer compliance violations with managed services oversight.
07
Managed network services improve bandwidth utilization by 30%.
08
MSPs reduce change failure rates by 40% in DevOps environments.
09
65% faster incident response with 24/7 MSP monitoring.
10
Managed print services cut print-related issues by 75%.
11
Enterprises report 50% reduction in shadow IT via MSP governance.
12
MSP data management improves query performance by 3x.
13
38% increase in employee satisfaction scores with MSP support.
14
Managed backup achieves 100% recovery success rate in tests.
15
MSP IoT management scales to 1M+ devices with 99.9% reliability.
16
42% reduction in operational silos through MSP integration.
17
Managed services enable 24% more agile project deliveries.
18
Cybersecurity operations center (SOC) via MSP cuts alerts by 80%.
19
MSPs improve supply chain visibility by 55% for clients.
20
67% decrease in manual patching efforts with MSP automation.
21
Managed edge computing reduces latency by 40ms on average.
22
52% improvement in disaster recovery orchestration speed.
23
MSP collaboration tools boost cross-team resolution by 60%.
24
Managed analytics platforms increase data democratization by 70%.
25
35% reduction in vendor lock-in risks via MSP multi-cloud.
26
MSP monitoring achieves 95% predictive maintenance accuracy.
27
48% faster onboarding of new applications with MSPs.
28
Managed services cut energy consumption in IT ops by 25%.
29
62% improvement in SLA compliance rates for MSP clients.
30
MSP zero-trust implementation reduces insider threats by 75%.
Interpretation
Operational Impacts Interpretation
For the Operational Impacts category, managed services are delivering clear performance gains, cutting mean time to repair by 60% and breach detection time from 200 to 20 days while also boosting uptime with a 99.99% SLA achievement rate.
report visual · Key figures
Managed services adoption is rising across industries
Organizations increasingly adopt managed services—spanning IT, security, and cloud—showing strong momentum into 2024.
65%
65% of organizations have adopted managed services as of 2023.
55%
55% of companies shifted to managed cloud services post-2020.
82%
82% of SMBs outsource IT management to MSPs in 2024 survey.
60%
Zero-trust architecture in managed security up 60% in 2023.
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Sophie Moreland. (2026, February 13). Managed Services Statistics. Gitnux. https://gitnux.org/managed-services-statistics
MLA
Sophie Moreland. "Managed Services Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/managed-services-statistics.
Chicago
Sophie Moreland. 2026. "Managed Services Statistics." Gitnux. https://gitnux.org/managed-services-statistics.
Sources & references
97 datasets cited across this report · attribution is report-level
akamai.com