Field Service Industry Statistics

Field service industry statistics show that the market is rapidly growing due to increased demand for efficient customer service solutions and technological advancements in remote monitoring and service delivery.

Statistic 1

"By 2025, the global field service management market size is projected to reach $5.9 billion, growing at a CAGR of 11.5% from 2020 to 2025."

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Statistic 2

"Approximately 52% of field service companies still do manual tasks, such as scheduling."

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Statistic 3

"There's been a 92% increase in usage of real-time mobile location tracking in field services."

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Statistic 4

"80% of businesses believe that they give excellent customer service while only 8% of consumers believe they receive excellent service."

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Statistic 5

"In 2018, North America had the biggest market size within the field service management industry."

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Statistic 6

"97% of service decision makers believe field service is a crucial part of their overall business strategy."

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Statistic 7

"Field service employees.20 statistics - Field service workers use mobile apps about 197 minutes per day, on average."

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Statistic 8

"About 60% of businesses using field service management software reported an improvement in customer satisfaction."

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Statistic 9

"More than 20% of field service work is sourced from Third Party Administrators (TPAs)."

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Statistic 10

"Forecast suggests that field service management market in Europe will amount to approximately 947 million U.S. dollars by 2024."

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Statistic 11

"Equipment repair and maintenance services account for 52% of the total revenue in the field service industry."

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Statistic 12

"The global subsystem value for Field Service Dispatch and Management is projected to grow from $3.34 billion in 2019 to $5.25 billion in 2024, at a CAGR of 9.4%."

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Statistic 13

"About 70% of firms in the Middle East currently use some form of computerized maintenance management system or field service management solution."

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Statistic 14

"Nearly 86% of service leaders agree that a technician’s ability to make decisions in real-time is key to improving work efficiency and effectiveness."

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Statistic 15

"Improved functionality and technology are driving 62% of organizations to make the move to a new field service solution."

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