GITNUX MARKETDATA REPORT 2024

Must-Know Ecommerce Return Statistics [Latest Report]

With sources from: statista.com, retailtouchpoints.com, narvar.com, brandminds.ro and many more

In this post, we will explore a multitude of revealing statistics surrounding e-commerce returns, shedding light on the significant impact they have on online retailers and consumers alike. From the staggering percentage of returned products to the financial implications and consumer behaviors, these statistics paint a comprehensive picture of the challenges and opportunities in the world of online shopping returns.

Statistic 1

"30% of all products ordered online are returned, as compared to 8.89% in brick-and-mortar stores."

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Statistic 2

"E-commerce return deliveries in the United States will cost $550 billion in 2020."

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Statistic 3

"Clothing has the highest return rate among all e-commerce verticals, with over 56% of total returns."

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Statistic 4

"85+% of customers who returned a product either exchanged it or received a refund for the product based on their preference."

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Statistic 5

"67% of online shoppers are considered “serial returners,” those who buy multiple versions of one item with the intent to return some."

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Statistic 6

"62% of consumers are more likely to shop online if they can return an item to a store."

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Statistic 7

"41% of online shoppers buy items with the intent of returning some of them."

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Statistic 8

"More than 75% of customers returned up to 10% of their total purchases in the past year."

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Statistic 9

"The average e-commerce return rate is between 20-30%, depending on the industry."

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Statistic 10

"27% of e-commerce shoppers abandon their cart when the return process is unclear or complicated."

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Statistic 11

"86% of eCommerce buyers consider the return policy while making purchasing decisions."

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Statistic 12

"Ecommerce return rates are expected to grow by $1.4 Trillion by 2025."

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Statistic 13

"The top reason for returns in online shopping is incorrect size, cited by 22% of e-commerce shoppers."

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Interpretation

In conclusion, the statistics on ecommerce returns reveal a significant impact on the industry, with a higher return rate compared to brick-and-mortar stores, costing billions of dollars annually. The data highlights the challenges faced by online retailers, particularly in the clothing vertical, where over half of the products are returned. The trend of "serial returners" and the importance of clear return policies are notable considerations for businesses. As e-commerce continues to grow, understanding and addressing return issues will be crucial for success in the competitive market.

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