GITNUX MARKETDATA REPORT 2024

The Most Surprising Chatbot Adoption Statistics in 2024

Statistic 1

"By 2020, 80% of businesses are expected to have some sort of chatbot automation."

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Statistic 2

"By 2024, the global chatbot market size is expected to reach $9.4 billion."

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Statistic 3

"37% of people use a chatbot to get a quick answer in an emergency."

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Statistic 4

"Chatbots can save businesses up to 2.5 billion customer service hours annually."

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Statistic 5

"40% of millennials say that they engage with chatbots on a daily basis."

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Statistic 6

"57% of businesses agree that chatbots deliver a large ROI with minimal effort."

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Statistic 7

"58% of B2B companies use chatbots on their websites."

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Statistic 8

"On average, customers can execute queries in 2 minutes with chatbots, reducing manual labor significantly."

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Statistic 9

"70% of white-collar workers will interact with conversational platforms daily by 2022."

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Statistic 10

"Customers appreciate immediate responses from chatbots, causing a 35% improvement in customer satisfaction."

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Statistic 11

"35% of consumers want to see more companies using chatbots."

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Statistic 12

"55% of consumers are interested in interacting with a business using messaging apps to solve a problem."

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Statistic 13

"63% of consumers believe businesses should be accessible via messaging apps."

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Statistic 14

"Messaging apps have over 5 billion monthly active users, a key driver for chatbot adoption."

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Statistic 15

"64% of internet users say 24/7 service is the best feature of chatbots."

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Statistic 16

"Over 50% of enterprises will spend more on chatbots than traditional mobile app development by 2021."

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Statistic 17

"27% of consumers were unsure if their last customer service interaction was with a human or chatbot."

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Statistic 18

"Chatbots are predicted to handle 75-90% of healthcare and banking queries by 2022."

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Statistic 19

"Chatbots can cut operational costs by up to 30%."

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Statistic 20

"60% of consumers have used a chatbot in the past 12 months."

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