GITNUX MARKETDATA REPORT 2024

AI Chatbot Industry Statistics

The AI chatbot industry is expected to continue growing rapidly, with a projected market value of over $1.3 billion by 2024.

Statistic 1

"As of 2020, 67% of consumers worldwide used a chatbot for customer support in the past year."

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Statistic 2

"It's expected that by 2022, chatbots will help businesses save over $8 billion per annum."

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Statistic 3

"The prediction is that by 2025, 95% of all customer interactions will be through channels powered by artificial intelligence (AI)."

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Statistic 4

"Voice assistant chatbot market alone is expected to reach $7.7 billion by 2025."

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Statistic 5

"In a study, 40% of consumers said they don't care whether a chatbot or a real human helps them, as long as they are getting the help they need."

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Statistic 6

"Retail sector is expected to hold the largest share in the AI chatbot market by 2024."

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Statistic 7

"By 2024, consumer retail spends via chatbots worldwide will reach $142 billion."

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Statistic 8

"An estimated 30% of companies worldwide will be using AI in at least one of their sales processes by 2020."

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Statistic 9

"In a survey, 64% of respondents said 24-hour service was the best feature of chatbots."

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Statistic 10

"58% of B2B companies and 42% of B2C companies are using chatbots in 2020."

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Statistic 11

"35% of consumers want to see more companies using chatbots."

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Statistic 12

"According to experts, AI and Chatbots could cut business costs by as much as $8 billion by 2022."

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Statistic 13

"The Asia-Pacific region is projected to emerge as the fastest-growing region for the AI chatbot market in the near future."

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Statistic 14

"27% of consumers were unsure if their last customer service interaction was with a human or a chatbot."

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Statistic 15

"Chatbots are expected to be responsible for cost savings of over $20 million in 2020."

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Statistic 16

"The banking, financial services, and insurance (BFSI) industry are expected to account for the largest market size in the AI chatbot market during the forecast period."

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