AI Chatbot Industry Statistics

The AI chatbot industry is expected to continue growing rapidly, with a projected market value of over $1.3 billion by 2024.

Statistic 1

"As of 2020, 67% of consumers worldwide used a chatbot for customer support in the past year."

Sources Icon

Statistic 2

"It's expected that by 2022, chatbots will help businesses save over $8 billion per annum."

Sources Icon

Statistic 3

"The prediction is that by 2025, 95% of all customer interactions will be through channels powered by artificial intelligence (AI)."

Sources Icon

Statistic 4

"Voice assistant chatbot market alone is expected to reach $7.7 billion by 2025."

Sources Icon

Statistic 5

"In a study, 40% of consumers said they don't care whether a chatbot or a real human helps them, as long as they are getting the help they need."

Sources Icon

Statistic 6

"Retail sector is expected to hold the largest share in the AI chatbot market by 2024."

Sources Icon

Statistic 7

"By 2024, consumer retail spends via chatbots worldwide will reach $142 billion."

Sources Icon

Statistic 8

"An estimated 30% of companies worldwide will be using AI in at least one of their sales processes by 2020."

Sources Icon

Statistic 9

"In a survey, 64% of respondents said 24-hour service was the best feature of chatbots."

Sources Icon

Statistic 10

"58% of B2B companies and 42% of B2C companies are using chatbots in 2020."

Sources Icon

Statistic 11

"35% of consumers want to see more companies using chatbots."

Sources Icon

Statistic 12

"According to experts, AI and Chatbots could cut business costs by as much as $8 billion by 2022."

Sources Icon

Statistic 13

"The Asia-Pacific region is projected to emerge as the fastest-growing region for the AI chatbot market in the near future."

Sources Icon

Statistic 14

"27% of consumers were unsure if their last customer service interaction was with a human or a chatbot."

Sources Icon

Statistic 15

"Chatbots are expected to be responsible for cost savings of over $20 million in 2020."

Sources Icon

Statistic 16

"The banking, financial services, and insurance (BFSI) industry are expected to account for the largest market size in the AI chatbot market during the forecast period."

Sources Icon

... Before You Leave, Catch This! 🔥

Your next business insight is just a subscription away. Our newsletter The Week in Data delivers the freshest statistics and trends directly to you. Stay informed, stay ahead—subscribe now.

Sign up for our newsletter and become the navigator of tomorrow's trends. Equip your strategy with unparalleled insights!