GITNUX MARKETDATA REPORT 2024

AI In The Services Industry Statistics

AI is expected to significantly impact the services industry through automation and personalized customer experiences.

Highlights: Ai In The Services Industry Statistics

  • According to a report by Accenture, AI could increase productivity in the business services sector by 40% by 2035.
  • McKinsey Global Institute estimates that AI and other analytics could create between $9.5 trillion and $15.4 trillion in annual economic value.
  • IDC reports that the AI industry will grow to be worth $190.61 billion by 2025.
  • According to Oracle, 80% of businesses plan to use AI chatbots by 2020.
  • Global Market Insights reports that market for AI in customer service in the U.S. will surpass $3.5 billion by 2026.
  • According to Salesforce, 51% of service organizations are either piloting or using AI.
  • PwC predicts that AI will drive GDP gains of $15.7 trillion by 2030.
  • MIT Sloan Management Review suggests that 85% of executives believe AI will enable their companies to obtain or sustain a competitive advantage.
  • According to Adobe, 47% of digitally mature organizations say they have a defined AI strategy.
  • Statista reports that worldwide revenues for the AI market are projected to grow from $10.1 billion in 2018 to $126 billion by 2025.
  • According to HubSpot, 63 percent of customers don’t realize they’re already using AI technologies.
  • Forbes found that 60% of businesses with more than $1 billion in revenue have at least one AI deployment in operation.
  • G2 reports that 62% of enterprises will use AI technologies by 2018.
  • According to Deloitte, more than 33% of Consumers surveyed already use or would be willing to use AI capabilities to make payments.
  • Accenture reported that 57 percent of businesses are piloting or implementing AI today.
  • According to a report from Narrative Science, 62% of organizations will use AI technologies by 2018.

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The Latest Ai In The Services Industry Statistics Explained

According to a report by Accenture, AI could increase productivity in the business services sector by 40% by 2035.

The statistic states that artificial intelligence (AI) has the potential to significantly boost productivity within the business services sector, with a projected increase of 40% by the year 2035. This means that through the implementation of AI technologies, businesses in the services sector could see substantial improvements in efficiency, output, and overall performance. By leveraging AI tools such as automation, machine learning, and data analytics, companies can streamline processes, make data-driven decisions, and optimize resource allocation, leading to a substantial increase in productivity. This statistic highlights the transformative power of AI in revolutionizing the way businesses operate and the immense potential for growth and success in the coming years.

McKinsey Global Institute estimates that AI and other analytics could create between $9.5 trillion and $15.4 trillion in annual economic value.

The statistic provided by the McKinsey Global Institute suggests that the integration and advancement of artificial intelligence (AI) and analytics technologies have the potential to generate substantial economic value. The estimated range of $9.5 trillion to $15.4 trillion highlights the significant impact these technologies can have on various sectors of the economy worldwide. By harnessing the power of AI and analytics, businesses can enhance efficiency, productivity, and decision-making processes, leading to increased revenues and cost savings. This statistic underscores the transformative potential of AI and analytics in driving growth and innovation in the global economy.

IDC reports that the AI industry will grow to be worth $190.61 billion by 2025.

The statistic stating that the AI industry is projected to grow to be worth $190.61 billion by 2025, as reported by IDC, indicates a significant expansion in the market for artificial intelligence technologies and services over the next few years. This growth estimate highlights the increasing adoption of AI across various industries for applications such as automation, data analytics, machine learning, and more. As organizations continue to recognize the strategic value and competitive advantage that AI can offer, investments in AI solutions are expected to ramp up, driving substantial market growth. This statistic underscores the accelerating pace of innovation and technological advancements within the AI sector, reflecting a promising future for the industry as it evolves and transforms business operations and consumer experiences.

According to Oracle, 80% of businesses plan to use AI chatbots by 2020.

The statistic “According to Oracle, 80% of businesses plan to use AI chatbots by 2020” suggests a strong interest and intention among businesses to incorporate AI chatbot technology into their operations. The significant percentage implies that a large majority of businesses across various industries see the potential value and benefits that AI chatbots can offer. This trend indicates a growing recognition of the importance of AI-driven automation and customer service enhancements in improving efficiency, reducing costs, and enhancing customer experiences. It also reflects a willingness among businesses to adapt to emerging technologies to stay competitive and meet evolving consumer expectations in the digital age.

Global Market Insights reports that market for AI in customer service in the U.S. will surpass $3.5 billion by 2026.

This statistic from Global Market Insights indicates that the market for artificial intelligence (AI) in customer service in the United States is expected to exceed $3.5 billion by the year 2026. This suggests a significant growth trajectory in the adoption of AI technology within the customer service industry, as businesses increasingly recognize the benefits of using AI to enhance customer interactions and improve operational efficiency. The projected market size reflects a growing demand for AI-powered solutions that can provide personalized, efficient, and round-the-clock support to customers. Overall, this statistic highlights the increasing importance of AI in transforming the customer service landscape and driving innovation within the industry.

According to Salesforce, 51% of service organizations are either piloting or using AI.

The statistic presented by Salesforce indicates that a significant portion, specifically 51%, of service organizations are either in the process of testing (piloting) or already utilizing artificial intelligence (AI) in their operations. This suggests a growing trend and adoption of AI technologies within the service industry, potentially for various applications such as improving customer service, streamlining operations, or enhancing decision-making processes. The statistic highlights the increasing recognition of the benefits that AI can bring to service organizations, and underscores the importance for businesses in this sector to stay competitive and innovative by leveraging AI capabilities.

PwC predicts that AI will drive GDP gains of $15.7 trillion by 2030.

The statistic ‘PwC predicts that AI will drive GDP gains of $15.7 trillion by 2030’ suggests that the consulting firm PricewaterhouseCoopers forecasts a considerable boost to the global economy as a result of the widespread adoption and integration of artificial intelligence technologies. The projected $15.7 trillion increase in GDP by 2030 indicates the potential economic benefits that AI could bring through improved efficiency, productivity, innovation, and new economic opportunities across various industries. This prediction highlights the significant impact that AI is expected to have on driving economic growth and transforming businesses and society over the coming decade.

MIT Sloan Management Review suggests that 85% of executives believe AI will enable their companies to obtain or sustain a competitive advantage.

The statistic suggests that a significant majority of executives, specifically 85%, hold the belief that the implementation of artificial intelligence (AI) within their companies will be instrumental in gaining or maintaining a competitive edge in the market. This indicates a high level of confidence and optimism among top-level decision-makers regarding the potential of AI technology to drive strategic success and long-term growth for their organizations. The findings from MIT Sloan Management Review highlight the widespread recognition of AI as a transformative tool that can revolutionize business operations, enhance efficiency, and unlock new opportunities for innovation and differentiation in increasingly competitive industries.

According to Adobe, 47% of digitally mature organizations say they have a defined AI strategy.

The statistic “According to Adobe, 47% of digitally mature organizations say they have a defined AI strategy” indicates that nearly half of organizations that are considered digitally mature have a clear plan or framework in place for implementing artificial intelligence within their operations. This suggests that digitally mature organizations are more likely to leverage AI technology to enhance their efficiency, decision-making processes, and overall performance. Having a defined AI strategy can enable these organizations to stay competitive in the rapidly evolving digital landscape by harnessing the power of advanced technologies to drive innovation and growth.

Statista reports that worldwide revenues for the AI market are projected to grow from $10.1 billion in 2018 to $126 billion by 2025.

The statistic from Statista indicates a significant growth trajectory for the global AI market, with projected revenues expected to surge from $10.1 billion in 2018 to $126 billion by 2025. This exponential growth suggests a rapid adoption of artificial intelligence technologies across various industries and sectors, driven by advancements in AI capabilities, increased investment in AI research and development, and growing recognition of the potential benefits and applications of AI solutions. The projected revenue increase highlights the immense market potential and opportunities for businesses involved in AI technologies to capitalize on this expanding market landscape and drive further innovation and advancement in the field of artificial intelligence.

According to HubSpot, 63 percent of customers don’t realize they’re already using AI technologies.

The statistic, provided by HubSpot, highlights that a significant proportion – specifically 63 percent – of customers are unaware that they are currently utilizing artificial intelligence (AI) technologies in some form. This finding suggests a gap in awareness and understanding among consumers regarding the integration of AI into various products and services they interact with. It emphasizes that AI has become increasingly pervasive in our daily lives, but many individuals might not recognize its presence or influence. This lack of awareness underscores the importance of enhancing education and transparency around AI technologies to ensure that consumers are informed and empowered in their interactions with AI-driven systems.

Forbes found that 60% of businesses with more than $1 billion in revenue have at least one AI deployment in operation.

The statistic from Forbes states that 60% of businesses generating over $1 billion in revenue have integrated at least one artificial intelligence (AI) system into their operations. This finding suggests that larger and more established companies are increasingly recognizing the value and potential benefits of implementing AI technology to enhance their business operations. By leveraging AI solutions, these businesses may be aiming to improve efficiency, drive innovation, automate tasks, enhance decision-making processes, or gain competitive advantages in their respective industries. The prevalence of AI deployments in such a significant percentage of high-revenue businesses underscores the growing importance of AI technologies in the corporate landscape and highlights the strategic significance of these investments in achieving sustainable growth and success.

G2 reports that 62% of enterprises will use AI technologies by 2018.

The statistic that “G2 reports that 62% of enterprises will use AI technologies by 2018” indicates that according to the research conducted by G2 (a software and services review platform), a considerable proportion of businesses are expected to adopt artificial intelligence technologies by the end of 2018. This statistic suggests a growing trend towards the integration of AI in various business operations and decision-making processes. It implies that a majority of enterprises recognize the potential benefits and competitive advantages that AI technologies can offer, such as automation, improved efficiency, and enhanced decision-making capabilities. This prediction highlights the increasing importance of AI in the business world and suggests that organizations are actively embracing innovation to stay competitive in the rapidly evolving market landscape.

According to Deloitte, more than 33% of Consumers surveyed already use or would be willing to use AI capabilities to make payments.

This statistic indicates a growing acceptance and interest in utilizing artificial intelligence (AI) for making payments among consumers. Specifically, the data from the survey conducted by Deloitte shows that more than one-third of consumers are either currently using AI capabilities for payments or are open to the idea. This suggests a shift in consumer behavior towards embracing technological advancements in the payment industry. The willingness to adopt AI for payment transactions may reflect a desire for convenience, efficiency, and possibly a preference for contactless and secure payment methods. As AI technology continues to evolve and become more integrated into various aspects of daily life, including financial transactions, it is likely that the percentage of consumers utilizing AI for payments will continue to increase.

Accenture reported that 57 percent of businesses are piloting or implementing AI today.

The statistic provided by Accenture indicates that a significant portion of businesses, specifically 57 percent, are currently engaged in the initial stages of integrating artificial intelligence (AI) technologies into their organizations. This suggests a growing trend within the business community towards exploring and leveraging the potential benefits of AI to enhance efficiency, productivity, and decision-making processes. By piloting or implementing AI initiatives, these businesses are likely seeking to capitalize on the opportunities offered by advanced technologies to stay competitive in today’s rapidly evolving market landscape. The statistic highlights the increasing adoption of AI as a strategic tool for innovation and growth across various industries.

According to a report from Narrative Science, 62% of organizations will use AI technologies by 2018.

The statistic states that based on a report from Narrative Science, 62% of organizations are projected to utilize artificial intelligence (AI) technologies by the year 2018. This suggests a significant trend towards the adoption of AI within various industries and sectors, indicating a growing recognition of the potential benefits that AI technologies can offer in terms of enhancing productivity, efficiency, and decision-making processes. The statistic implies that a substantial majority of organizations will incorporate AI into their operations by 2018, highlighting the increasing importance of AI as a strategic tool for driving innovation and competitiveness in the modern business landscape.

References

0. – https://www.www.hubspot.com

1. – https://www.www.forbes.com

2. – https://www.www.statista.com

3. – https://www.www2.deloitte.com

4. – https://www.www.oracle.com

5. – https://www.www.accenture.com

6. – https://www.www.mckinsey.com

7. – https://www.www.salesforce.com

8. – https://www.www.pwc.com

9. – https://www.www.adobe.com

10. – https://www.learn.g2.com

11. – https://www.narrativescience.com

12. – https://www.www.gminsights.com

13. – https://www.sloanreview.mit.edu

14. – https://www.www.idc.com

How we write our statistic reports:

We have not conducted any studies ourselves. Our article provides a summary of all the statistics and studies available at the time of writing. We are solely presenting a summary, not expressing our own opinion. We have collected all statistics within our internal database. In some cases, we use Artificial Intelligence for formulating the statistics. The articles are updated regularly.

See our Editorial Process.

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