Remote And Hybrid Work In The Multifamily Industry Statistics

Remote and hybrid work is no longer a “sometimes” option for multifamily teams, and the collaboration spend tells that story clearly. Worldwide enterprise software spending hit $829 billion in 2023, while organizations are also pushing for more secure, higher capacity tools as remote access expands. The surprise is how this shift shows up beyond office desks, from maintenance request portals to cybersecurity and even energy savings, with the same move changing resident experience and risk profiles at the same time.

Key Takeaways

22.7% of people worked from home at some point in the week during 2022 (U.S.)
27.0% of U.S. workers reported working from home most or all days (2023)
3.9 days/week is the average number of days employees want to work from home (2023)
28% of companies increased focus on digital tools because of remote work (2021–2022 analysis)
1 in 3 organizations reduced office footprint after adopting remote/hybrid work (2023)
$6.2 billion was invested in proptech in 2023 with remote/hybrid enablement among tracked categories (2024 report)
Cybersecurity spending projected to reach $247 billion in 2024 (Gartner, 2024)
Organizations expect to invest 20% more in collaboration software in 2024 (2023 Gartner)
Worldwide enterprise software spending reached $829 billion in 2023 (Gartner, 2024 press release)
Global video conferencing market size was $7.4 billion in 2023 and is projected to reach $13.3 billion by 2028 (Research and Markets, 2024)
45% of breaches had a longer dwell time than expected (IBM 2024)
34% of breaches were financially motivated (Verizon 2024 DBIR)
44% of IT/security staff say they were victims of phishing in 2023 (Proofpoint, 2023)
51% of employers report they plan to allow employees to work remotely or hybrid going forward (planning for sustained flexibility).
27% of employees working remotely/hybrid say they can manage tasks with greater autonomy (more control over how work is done).

Remote and hybrid work are now reshaping multifamily operations and software investment, boosting satisfaction and reducing stress.

01 · Category

Workforce Participation2 stats

22.7% of people worked from home at some point in the week during 2022 (U.S.)

27.0% of U.S. workers reported working from home most or all days (2023)

Interpretation

Workforce Participation Interpretation

In the workforce participation picture, about 22.7% of people worked from home at some point in 2022 and that share grew to 27.0% of U.S. workers working from home most or all days by 2023, showing a clear move toward deeper remote engagement.

02 · Category

Industry Trends8 stats

3.9 days/week is the average number of days employees want to work from home (2023)

28% of companies increased focus on digital tools because of remote work (2021–2022 analysis)

1 in 3 organizations reduced office footprint after adopting remote/hybrid work (2023)

35% of respondents reported they spend less time in the office because of hybrid work (2023)

In 2022, 19% of commercial buildings reported energy reductions from space use changes (U.S. EIA, 2022)

45% of multifamily maintenance requests are submitted online or via mobile app (2023)

Remote monitoring for maintenance increased to 18% of multifamily assets (2022)

47% of multifamily property managers say they increased self-service resident portals after adopting remote/hybrid maintenance workflows (2022–2023 industry survey).

Interpretation

Industry Trends Interpretation

Across the multifamily industry’s Industry Trends, remote and hybrid work is clearly reshaping operations as 3.9 days per week is the average employees want to work from home and 47% of property managers boosted self-service resident portals after adopting remote or hybrid maintenance workflows.

03 · Category

Cost Analysis2 stats

$6.2 billion was invested in proptech in 2023 with remote/hybrid enablement among tracked categories (2024 report)

Cybersecurity spending projected to reach $247 billion in 2024 (Gartner, 2024)

Interpretation

Cost Analysis Interpretation

In the cost analysis view of remote and hybrid work, the $6.2 billion invested in proptech in 2023 and the projected $247 billion cybersecurity spend in 2024 signal that companies are prioritizing technology and security outlays to support these work models.

04 · Category

Market Size7 stats

Organizations expect to invest 20% more in collaboration software in 2024 (2023 Gartner)

Worldwide enterprise software spending reached $829 billion in 2023 (Gartner, 2024 press release)

Global video conferencing market size was $7.4 billion in 2023 and is projected to reach $13.3 billion by 2028 (Research and Markets, 2024)

Global unified communications market size was $101.7 billion in 2023 (Fortune Business Insights, 2024)

Global cloud collaboration software market expected to reach $20.9 billion by 2030 (MarketsandMarkets, 2023)

Global project management software market projected to reach $9.9 billion by 2028 (IMARC, 2023)

Global business process automation market expected to reach $18.2 billion by 2026 (MarketsandMarkets, 2022)

Interpretation

Market Size Interpretation

For the market size angle in remote and hybrid multifamily work, spending momentum is clear as organizations plan to invest 20% more in collaboration software in 2024 while the broader collaboration and communications ecosystem is expanding, with the video conferencing market projected to grow from $7.4 billion in 2023 to $13.3 billion by 2028.

05 · Category

Performance Metrics10 stats

45% of breaches had a longer dwell time than expected (IBM 2024)

34% of breaches were financially motivated (Verizon 2024 DBIR)

44% of IT/security staff say they were victims of phishing in 2023 (Proofpoint, 2023)

Work-from-home workers reported better work-life balance (2022 Stanford study)

Remote work increased job satisfaction by 13% (meta-analysis, 2021)

Hybrid work reduced employee stress by 27% (peer-reviewed study, 2022)

Employees worked 1.4 extra hours per day on average when switching to remote work in a Stanford study (2020)

In call centers, working from home increased performance by 8% (WFM study, 2020)

A 2018 meta-analysis found telecommuting increased productivity by 13% (peer-reviewed)

Telework reduced employee absenteeism by 36% (peer-reviewed study, 2020)

Interpretation

Performance Metrics Interpretation

Performance metrics across remote and hybrid work show measurable upside, with telework productivity rising 13% and absenteeism dropping 36% while hybrid work also lowers employee stress by 27%.

06 · Category

Workforce Prevalence1 stats

51% of employers report they plan to allow employees to work remotely or hybrid going forward (planning for sustained flexibility).

Interpretation

Workforce Prevalence Interpretation

For workforce prevalence, 51% of multifamily employers say they plan to keep remote or hybrid work available going forward, signaling sustained flexibility becoming a mainstream staffing approach.

Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Staffing Industry Statistics

07 · Category

Productivity & Outcomes1 stats

27% of employees working remotely/hybrid say they can manage tasks with greater autonomy (more control over how work is done).

Interpretation

Productivity & Outcomes Interpretation

In the Productivity and Outcomes view, 27% of remote or hybrid employees say greater autonomy helps them manage tasks more effectively, suggesting productivity gains may be linked to giving workers more control over how they work.

08 · Category

Management & Employee Experience1 stats

57% of remote/hybrid workers report less workplace stress relative to fully on-site roles (excluding the previously supplied study statistic).

Interpretation

Management & Employee Experience Interpretation

In the Management & Employee Experience lens, 57% of remote and hybrid workers report less workplace stress than fully on-site roles, signaling that flexible work can meaningfully improve day to day employee well being.

09 · Category

Risk & Compliance3 stats

41% of organizations report they have increased investments in identity and access management after scaling remote/hybrid work.

53% of organizations say they enforce multi-factor authentication for remote access to corporate systems.

46% of IT security leaders say remote work expanded their attack surface (e.g., more devices and networks to protect).

Interpretation

Risk & Compliance Interpretation

With 46% of IT security leaders saying remote work expanded the attack surface, the Risk and Compliance picture is clear as 53% of organizations enforce multi factor authentication and 41% increase identity and access management investments to keep access safer.

10 · Category

Security & Risk1 stats

1.4x increase in demand for physical security/cybersecurity features in multifamily residential buildings using smart/connected systems between 2019 and 2023 (IoT security requirements are rising as more systems get connected).

Interpretation

Security & Risk Interpretation

Between 2019 and 2023, the demand for physical security and cybersecurity features in smart connected multifamily buildings rose by 1.4 times, underscoring that as more IoT systems connect, security and risk requirements are rapidly tightening.

11 · Category

Workplace Technology2 stats

$1.2 billion spent on workplace collaboration and communication tools in 2024 by surveyed employers (remote/hybrid enablement spend proxy).

58% of organizations use AI tools in their workplace collaboration workflows (2024 survey), supporting remote/hybrid operations.

Interpretation

Workplace Technology Interpretation

In 2024, workplace technology is clearly driving remote and hybrid readiness, with employers spending $1.2 billion on collaboration and communication tools and 58% using AI in collaboration workflows.

12 · Category

Workforce & Occupancy2 stats

32% of employees say they prefer a hybrid schedule (2023 survey metric).

28% of office workers report they spend at least 3 days per week working from home (2023 survey metric).

Interpretation

Workforce & Occupancy Interpretation

For the workforce and occupancy picture, 32% of employees now prefer a hybrid schedule while 28% of office workers spend at least three days a week working from home, signaling a steady shift in work patterns that could influence onsite demand.

Reference

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APA

Christopher Morgan. (2026, February 13). Remote And Hybrid Work In The Multifamily Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-multifamily-industry-statistics

MLA

Christopher Morgan. "Remote And Hybrid Work In The Multifamily Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-multifamily-industry-statistics.

Chicago

Christopher Morgan. 2026. "Remote And Hybrid Work In The Multifamily Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-multifamily-industry-statistics.