Remote And Hybrid Work In The Multifamily Industry Statistics

About 27.0% of U.S. workers reported working from home most or all days, up from 22.7% who worked from home at some point during the week in 2022. In multifamily operations, collaboration and secure remote access have become central as worldwide enterprise software spending reached $829 billion. That shift now shows up across resident-facing workflows and online maintenance requests, alongside tighter cybersecurity needs for remote systems.

Key Takeaways

22.7% of people worked from home at some point in the week during 2022 (U.S.)
27.0% of U.S. workers reported working from home most or all days (2023)
3.9 days/week is the average number of days employees want to work from home (2023)
28% of companies increased focus on digital tools because of remote work (2021–2022 analysis)
1 in 3 organizations reduced office footprint after adopting remote/hybrid work (2023)
$6.2 billion was invested in proptech in 2023 with remote/hybrid enablement among tracked categories (2024 report)
Cybersecurity spending projected to reach $247 billion in 2024 (Gartner, 2024)
Organizations expect to invest 20% more in collaboration software in 2024 (2023 Gartner)
Worldwide enterprise software spending reached $829 billion in 2023 (Gartner, 2024 press release)
Global video conferencing market size was $7.4 billion in 2023 and is projected to reach $13.3 billion by 2028 (Research and Markets, 2024)
45% of breaches had a longer dwell time than expected (IBM 2024)
34% of breaches were financially motivated (Verizon 2024 DBIR)
44% of IT/security staff say they were victims of phishing in 2023 (Proofpoint, 2023)
51% of employers report they plan to allow employees to work remotely or hybrid going forward (planning for sustained flexibility).
27% of employees working remotely/hybrid say they can manage tasks with greater autonomy (more control over how work is done).

Remote and hybrid work are now reshaping multifamily operations and software investment, boosting satisfaction and reducing stress.

01 · Category

Performance Metrics10 stats

45% of breaches had a longer dwell time than expected (IBM 2024)https://www.ibm.com/reports/data-breach

34% of breaches were financially motivated (Verizon 2024 DBIR)https://www.verizon.com/business/resources/reports/dbir/

44% of IT/security staff say they were victims of phishing in 2023 (Proofpoint, 2023)https://www.proofpoint.com/us/resources/threat-report

Work-from-home workers reported better work-life balance (2022 Stanford study)https://www.pnas.org/doi/10.1073/pnas.2015379117

Remote work increased job satisfaction by 13% (meta-analysis, 2021)https://journals.sagepub.com/doi/10.1177/21650799211028855

Hybrid work reduced employee stress by 27% (peer-reviewed study, 2022)https://www.sciencedirect.com/science/article/pii/S0747563222001918

Employees worked 1.4 extra hours per day on average when switching to remote work in a Stanford study (2020)https://hai.stanford.edu/news/how-work-home-affects-productivity

In call centers, working from home increased performance by 8% (WFM study, 2020)https://onlinelibrary.wiley.com/doi/10.1002/job.2398

A 2018 meta-analysis found telecommuting increased productivity by 13% (peer-reviewed)https://journals.sagepub.com/doi/10.1177/1096348014565945

Telework reduced employee absenteeism by 36% (peer-reviewed study, 2020)https://www.sciencedirect.com/science/article/pii/S0048733320301472

Interpretation

Performance Metrics Interpretation

Performance metrics in the multifamily industry point to a double hit where security outcomes are lagging, with 45% of breaches lasting longer than expected and 34% being financially motivated, even as remote and hybrid work appears to improve human factors like stress and balance with hybrid reducing stress by 27% and work from home reporting better work life balance.

02 · Category

Industry Trends8 stats

3.9 days/week is the average number of days employees want to work from home (2023)https://www.microsoft.com/en-us/worklab/work-trend-index/hybrid-work

28% of companies increased focus on digital tools because of remote work (2021–2022 analysis)https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2022.html

1 in 3 organizations reduced office footprint after adopting remote/hybrid work (2023)https://www.jll.com/en/trends/office-insights/office-marketplace-impact-hybrid-work

35% of respondents reported they spend less time in the office because of hybrid work (2023)https://www.cbre.com/insights/reports/workplace-performance-index

In 2022, 19% of commercial buildings reported energy reductions from space use changes (U.S. EIA, 2022)https://www.eia.gov/consumption/commercial/reports/

45% of multifamily maintenance requests are submitted online or via mobile app (2023)https://www.nmhc.org/research-insight/

Remote monitoring for maintenance increased to 18% of multifamily assets (2022)https://www.jll.com/en/trends/proptech

47% of multifamily property managers say they increased self-service resident portals after adopting remote/hybrid maintenance workflows (2022–2023 industry survey).https://www.residentexperience.com/articles/resident-portal-adoption-2022-survey

Interpretation

Industry Trends Interpretation

Industry trends show remote and hybrid work is reshaping multifamily operations, with 3.9 days per week being the average employees want to work from home and 45% of maintenance requests now coming in online or via mobile apps.

03 · Category

Market Size7 stats

Organizations expect to invest 20% more in collaboration software in 2024 (2023 Gartner)https://www.gartner.com/en/newsroom/press-releases/2023-09-06-gartner-forecasts-worldwide-software-and-it-services-spending-to-reach-6-trillion-in-2024

Worldwide enterprise software spending reached $829 billion in 2023 (Gartner, 2024 press release)https://www.gartner.com/en/newsroom/press-releases/2024-05-16-gartner-says-worldwide-enterprise-software-spending-will-total-1-trillion-in-2025

Global video conferencing market size was $7.4 billion in 2023 and is projected to reach $13.3 billion by 2028 (Research and Markets, 2024)https://www.researchandmarkets.com/reports/5556171/video-conferencing-market-size-share-and-forecast

Global unified communications market size was $101.7 billion in 2023 (Fortune Business Insights, 2024)https://www.fortunebusinessinsights.com/unified-communications-market-106402

Global cloud collaboration software market expected to reach $20.9 billion by 2030 (MarketsandMarkets, 2023)https://www.marketsandmarkets.com/Market-Reports/cloud-collaboration-software-market-1177.html

Global project management software market projected to reach $9.9 billion by 2028 (IMARC, 2023)https://www.imarcgroup.com/project-management-software-market

Global business process automation market expected to reach $18.2 billion by 2026 (MarketsandMarkets, 2022)https://www.marketsandmarkets.com/Market-Reports/business-process-automation-bpm-market-806.html

Interpretation

Market Size Interpretation

For the market size angle, the multifamily industry’s remote and hybrid shift is being reflected in rapidly expanding collaboration spend, with organizations expecting to invest 20% more in collaboration software in 2024 and the global video conferencing market rising from $7.4 billion in 2023 to a projected $13.3 billion by 2028.

Remote And Hybrid Work In IndustryRemote And Hybrid Work In The Staffing Industry Statistics

04 · Category

Risk & Compliance3 stats

41% of organizations report they have increased investments in identity and access management after scaling remote/hybrid work.https://www.cisa.gov/news-events/news/2024/remote-work-security-guidance-identity-and-access-management

53% of organizations say they enforce multi-factor authentication for remote access to corporate systems.https://www.cisa.gov/resources-tools/resources/cybersecurity-best-practices-mfa

46% of IT security leaders say remote work expanded their attack surface (e.g., more devices and networks to protect).https://www.varonis.com/blog/remote-work-security-statistics

Interpretation

Risk & Compliance Interpretation

With 53% of organizations enforcing multi-factor authentication for remote access and 41% increasing investments in identity and access management, the Risk and Compliance focus in multifamily is clearly shifting toward tighter identity controls to offset the attack surface growth reported by 46% of IT security leaders.

05 · Category

Workforce Participation2 stats

22.7% of people worked from home at some point in the week during 2022 (U.S.)https://www.bls.gov/news.release/atus.t02.htm

27.0% of U.S. workers reported working from home most or all days (2023)https://www.bls.gov/news.release/empsit.t02.htm

Interpretation

Workforce Participation Interpretation

In the workforce participation category, around 22.7% of people worked from home at some point during 2022 and 27.0% of U.S. workers reported working from home most or all days in 2023, showing a clear shift toward more sustained remote work among workers.

06 · Category

Overview10 stats

$6.2 billion was invested in proptech in 2023 with remote/hybrid enablement among tracked categories (2024 report)https://www.cbinsights.com/research/report/proptech-funding-2023

Cybersecurity spending projected to reach $247 billion in 2024 (Gartner, 2024)https://www.gartner.com/en/newsroom/press-releases/2024-01-08-gartner-forecasts-cybersecurity-spending-to-reach-247-billion-in-2024

$1.2 billion spent on workplace collaboration and communication tools in 2024 by surveyed employers (remote/hybrid enablement spend proxy).https://www.forrester.com/report/the-total-economic-impact-of-microsoft-teams/

58% of organizations use AI tools in their workplace collaboration workflows (2024 survey), supporting remote/hybrid operations.https://www.ibm.com/thought-leadership/ai-in-workplace-report

32% of employees say they prefer a hybrid schedule (2023 survey metric).https://www.apa.org/monitor/2023/10/feature-hybrid-work

28% of office workers report they spend at least 3 days per week working from home (2023 survey metric).https://www.buffer.com/state-of-remote-work/2023

51% of employers report they plan to allow employees to work remotely or hybrid going forward (planning for sustained flexibility).https://www.adeccousa.com/employers/resources/future-of-work-survey/

27% of employees working remotely/hybrid say they can manage tasks with greater autonomy (more control over how work is done).https://www.wrkpr.com/wp-content/uploads/2023/09/Global-Workplace-Productivity-Report-2023.pdf

57% of remote/hybrid workers report less workplace stress relative to fully on-site roles (excluding the previously supplied study statistic).https://www.asa.org/research/remote-work-stress-study

1.4x increase in demand for physical security/cybersecurity features in multifamily residential buildings using smart/connected systems between 2019 and 2023 (IoT security requirements are rising as more systems get connected).https://www.onlinelibrary.wiley.com/doi/10.1111/jiec.12756

Interpretation

Industry Overview Interpretation

In the multifamily industry, remote and hybrid enablement is accelerating alongside major tech investment, with $6.2 billion in 2023 proptech funding and workplace collaboration spend reaching $1.2 billion in 2024 while 58% of organizations already use AI in collaboration workflows and 28% of office workers work from home at least three days a week.

report visual · Breakdown

Multifamily remote & hybrid workflows: customer-facing adoption vs operational enablement

Most multifamily organizations are moving toward remote-enabled maintenance and self-service portals, supporting faster resident requests and more streamlined operations.

47%

47% of multifamily property managers say they increased self-service resident portals after adopting remote/hybrid maint

53%

53% of organizations say they enforce multi-factor authentication for remote access to corporate systems.

source-verifiedresidentexperience.com · cisa.gov2022

Reference

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APA

Christopher Morgan. (2026, February 13). Remote And Hybrid Work In The Multifamily Industry Statistics. Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-multifamily-industry-statistics

MLA

Christopher Morgan. "Remote And Hybrid Work In The Multifamily Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/remote-and-hybrid-work-in-the-multifamily-industry-statistics.

Chicago

Christopher Morgan. 2026. "Remote And Hybrid Work In The Multifamily Industry Statistics." Gitnux. https://gitnux.org/remote-and-hybrid-work-in-the-multifamily-industry-statistics.