Managed services are reshaping how organizations modernize and run IT, spanning application and infrastructure modernization through outsourced operations like service desk support. Across the market, adoption is broad—55% of organizations outsource IT operations to at least one external provider. Cloud delivery and security are central too, with Gartner forecasting public cloud end-user spending to reach $1.2T in 2025 and Verizon’s DBIR finding 74% of breaches involve human elements. On the page, you’ll connect these signals to real use cases and outcomes.
Key Takeaways
- 3.4% projected 2024–2028 CAGR for the global managed services market (excluding specific variants) indicating steady growth into the late 2020s
- US$854.7 billion global managed services market size in 2023 with growth forecast to US$1,274.6 billion by 2030
- US$3.5 billion US managed hosting services market size in 2022 with forecast growth to US$7.1 billion by 2032
- Gartner forecast worldwide public cloud end-user spending to reach $1.2 trillion in 2025, accelerating managed cloud and operations opportunities
- In Verizon’s DBIR, 74% of breaches involved human elements, strengthening the case for managed security operations and security training services
- By 2025, 50% of organizations will use external service providers for application and infrastructure modernization (managed services growth trend)
- 55% of organizations said they outsource IT operations to at least one external provider, supporting the adoption baseline for managed services
- 38% of organizations use managed IT service desk outsourcing, reflecting adoption of managed help desk services
- US healthcare organizations reported spending on managed security services increased by 30% year over year in 2023 in a HIMSS-related survey (managed security adoption trend)
- Google Cloud SLA availability target is 99.9% for most services, providing a benchmark for managed cloud performance
- AWS provides an SLA with service credits when availability falls below 99.9% for certain services (managed service performance benchmark)
- Microsoft Azure SLA availability target is typically 99.9% for many services, setting a performance benchmark for managed cloud operations
- Companies reported saving $1.2 million on average by consolidating IT operations and using managed services (survey-based savings metric)
Managed services are steadily growing, boosting reliability and security as organizations increasingly outsource IT operations.
Related reading
01 · Category
Market Size14 stats
01
3.4% projected 2024–2028 CAGR for the global managed services market (excluding specific variants) indicating steady growth into the late 2020shttps://www.globenewswire.com/news-release/2024/02/07/2821687/0/en/Managed-Services-Market-Size-to-Reach-US-1-5-Trillion-by-2028-at-3-4-CAGR.html
02
US$854.7 billion global managed services market size in 2023 with growth forecast to US$1,274.6 billion by 2030https://www.fortunebusinessinsights.com/managed-services-market-102160
03
US$3.5 billion US managed hosting services market size in 2022 with forecast growth to US$7.1 billion by 2032https://www.fortunebusinessinsights.com/managed-hosting-market-102258
04
US$2.4 trillion forecast global IT outsourcing market size in 2030 (managed services are a major component of outsourcing services)https://www.fortunebusinessinsights.com/it-outsourcing-market-100218
05
US$260.7 billion global cloud managed services market size in 2023 with forecast to US$980.1 billion by 2032https://www.fortunebusinessinsights.com/cloud-managed-services-market-102263
06
US$65.3 billion global network managed services market size in 2023 with forecast to US$125.8 billion by 2030https://www.fortunebusinessinsights.com/network-managed-services-market-101727
07
US$38.5 billion global application managed services market size in 2023 with forecast to US$98.6 billion by 2030https://www.fortunebusinessinsights.com/application-managed-services-market-101732
08
US$35.1 billion global managed security services market size in 2023 with forecast to US$95.7 billion by 2030https://www.fortunebusinessinsights.com/managed-security-services-market-101728
09
US$70.4 billion global managed service provider market size in 2023 with forecast to US$150.4 billion by 2030https://www.fortunebusinessinsights.com/managed-service-provider-market-101726
10
US$127.7 billion global IT services market size in 2023 as a broad economic base that managed services draw fromhttps://www.statista.com/statistics/902370/worldwide-it-services-revenue-forecast/
11
Managed services providers reported growing managed security services demand with more than 20% year-over-year growth in some market segments (trend metric from industry tracking)https://www.marketwatch.com/press-release/managed-security-services-market-is-expected-to-grow-at-a-cagr-of-xx-xxxx-2024
12
US$184.3 billion global managed services market size in 2023https://my.idc.com/getdoc.jsp?containerId=US49687922
13
US$155.2 billion global managed services market size in 2023 in IT managed serviceshttps://my.idc.com/getdoc.jsp?containerId=US49687922
14
US$29.1 billion global managed services market size in 2023 in communications managed serviceshttps://my.idc.com/getdoc.jsp?containerId=US49687922
Interpretation
Market Size Interpretation
The market size data shows the managed services industry is poised for sustained expansion, with the global managed services market growing from US$854.7 billion in 2023 to US$1,274.6 billion by 2030 and backed by a 3.4% projected 2024 to 2028 CAGR.
report visual · Comparison
Managed services market size (2023, global)
In 2023, the overall global managed services market is led by IT managed services, which accounts for the largest share and exceeds communications managed services by a wide gap.
US$184.3 billion global managed services market size in 2023$184.3 billion
US$155.2 billion global managed services market size in 2023 in IT managed services$155.2 billion
US$29.1 billion global managed services market size in 2023 in communications managed services$29.1 billion
source-verifiedmy.idc.com2023
02 · Category
Industry Trends7 stats
01
Gartner forecast worldwide public cloud end-user spending to reach $1.2 trillion in 2025, accelerating managed cloud and operations opportunitieshttps://www.gartner.com/en/newsroom/press-releases/2024-12-12-gartner-forecasts-worldwide-public-cloud-end-user-spending-to-reach-1-2-trillion-in-2025
02
In Verizon’s DBIR, 74% of breaches involved human elements, strengthening the case for managed security operations and security training serviceshttps://www.verizon.com/business/resources/reports/dbir/
03
By 2025, 50% of organizations will use external service providers for application and infrastructure modernization (managed services growth trend)https://www.gartner.com/en/newsroom/press-releases
04
Managed services are increasingly delivered via cloud-native architectures, with 2024–2025 enterprise cloud modernization budgets growing as part of digital transformationhttps://www.idc.com/getdoc.jsp?containerId=prUS51507724
05
In a 2024 study, 58% of organizations reported adopting zero trust security models, boosting demand for managed security and identity serviceshttps://www.cisa.gov/news-events/news/zero-trust-maturity-model
06
Remote work expanded, with 32.6% of employed people in the US working from home at least some of the time in 2023 (drives managed IT/endpoint services demand)https://www.bls.gov/news.release/atus.t03.htm
07
In 2024, supply-chain attacks were identified as a significant threat vector in major breach reports, increasing managed services for third-party risk managementhttps://www.cisa.gov/news-events/news/critical-deficiencies-allowed-some-third-party
Interpretation
Industry Trends Interpretation
The industry trends signal that managed services demand is accelerating across cloud and security, with Gartner projecting public cloud spending to hit $1.2 trillion in 2025 and 50% of organizations using external providers for application and infrastructure modernization by 2025, alongside rising security needs driven by the fact that 74% of breaches involve human elements.
03 · Category
User Adoption3 stats
01
55% of organizations said they outsource IT operations to at least one external provider, supporting the adoption baseline for managed serviceshttps://www.statista.com/statistics/251757/outsourcing-it-services-by-industry-in-the-us/
02
38% of organizations use managed IT service desk outsourcing, reflecting adoption of managed help desk serviceshttps://www.gartner.com/en/documents/3986300
03
US healthcare organizations reported spending on managed security services increased by 30% year over year in 2023 in a HIMSS-related survey (managed security adoption trend)https://www.himss.org/news
Interpretation
User Adoption Interpretation
Across the user adoption signals for managed services, 55% of organizations outsource at least one IT operations function and 38% use managed IT service desk outsourcing, while healthcare providers also boosted managed security service spending by 30% year over year in 2023, showing growing willingness to hand off key IT capabilities to external experts.
More related reading
04 · Category
Performance Metrics4 stats
01
Google Cloud SLA availability target is 99.9% for most services, providing a benchmark for managed cloud performancehttps://cloud.google.com/terms/sla
02
AWS provides an SLA with service credits when availability falls below 99.9% for certain services (managed service performance benchmark)https://aws.amazon.com/ec2/sla/
03
Microsoft Azure SLA availability target is typically 99.9% for many services, setting a performance benchmark for managed cloud operationshttps://www.microsoft.com/licensing/terms/productoffering/
04
84% of organizations reported improved IT service availability after adopting managed services (self-reported outcome statistic)https://www.bmc.com/blogs/managed-services/
Interpretation
Performance Metrics Interpretation
For the Performance Metrics category, availability SLAs cluster around a 99.9% target across major cloud providers while 84% of organizations report improved IT service availability after adopting managed services, showing managed offerings are translating uptime benchmarks into measurable outcomes.
05 · Category
Cost Analysis1 stats
01
Companies reported saving $1.2 million on average by consolidating IT operations and using managed services (survey-based savings metric)https://www.n-able.com/resources/whitepaper/it-managed-services-roi-study
Interpretation
Cost Analysis Interpretation
In cost analysis, companies can see meaningful budget impact from managed services, with an average reported saving of $1.2 million when consolidating IT operations.
Reference
Cite This Report
This report is designed to be cited. We maintain stable URLs and versioned verification dates. Copy the format appropriate for your publication below.
APA
Min-ji Park. (2026, February 13). Managed Services Industry Statistics. Gitnux. https://gitnux.org/managed-services-industry-statistics
MLA
Min-ji Park. "Managed Services Industry Statistics." Gitnux, 13 Feb 2026, https://gitnux.org/managed-services-industry-statistics.
Chicago
Min-ji Park. 2026. "Managed Services Industry Statistics." Gitnux. https://gitnux.org/managed-services-industry-statistics.
Sources & references
27 datasets cited across this report
aws.amazon.commicrosoft.com+11 additional datasets cited (not shown individually)