GITNUXREPORT 2025

Last Mile Delivery Statistics

Last mile delivery costs exceed 50%, with growing demand for efficiency and flexibility.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

Implementation of contactless payment and delivery options increased by 65% during the COVID-19 pandemic, enhancing safety and efficiency

Statistic 2

On average, a delivery truck makes 1.7 stops per mile

Statistic 3

In densely populated urban areas, delivery routes can be optimized to reduce travel distance by up to 20% using advanced route planning software

Statistic 4

57% of consumers have experienced delayed deliveries during peak shopping seasons, leading to dissatisfaction

Statistic 5

Implementing parcel lockers can reduce missed delivery attempts by 35%, enhancing delivery success rates

Statistic 6

On average, each delivery driver in urban areas completes around 75 deliveries per day

Statistic 7

Micro-fulfillment centers reduce last mile delivery distances by up to 60%, decreasing delivery times

Statistic 8

Real-time data analytics can improve last mile delivery efficiency by 20%, through better route planning and demand forecasting

Statistic 9

60% of delivery failures are due to incorrect addresses or contact information, emphasizing the need for improved data accuracy

Statistic 10

The average load per delivery vehicle in last mile logistics is approximately 120 parcels, optimizing vehicle utilization

Statistic 11

Electric cargo bikes are increasingly used in congested city centers, reducing delivery times by up to 25% compared to traditional vans

Statistic 12

Integration of AI chatbots has reduced customer service response times by 40% in last mile logistics companies, enhancing customer experience

Statistic 13

Last mile delivery congestion costs urban areas an estimated $10 billion annually due to delays and inefficiencies

Statistic 14

Adoption of smart sensors in delivery vehicles improves route compliance and reduces delays by up to 15%

Statistic 15

56% of online shoppers prefer same-day or next-day delivery options

Statistic 16

85% of consumers would choose a retailer offering flexible delivery options

Statistic 17

70% of consumers are willing to pay extra for same-day delivery

Statistic 18

25% of last mile deliveries are made via bicycle or motorcycle in busy city centers

Statistic 19

The use of lockers and pickup points has increased by 45% in the last three years to improve delivery efficiency

Statistic 20

The average delivery time for last mile logistics is approximately 1.5 days in developed countries

Statistic 21

60% of last mile deliveries are scheduled for specific time slots, emphasizing customer preferences for delivery windows

Statistic 22

Use of electric delivery vans can cut carbon emissions by up to 40% per delivery

Statistic 23

Customer satisfaction improves by 25% when same-day delivery options are available, according to industry surveys

Statistic 24

Approximately 40% of groceries are now delivered last mile directly to consumers' homes, increasing convenience

Statistic 25

80% of consumers are willing to use locker pickups to avoid missed deliveries, showing rising acceptance of alternative delivery methods

Statistic 26

35% of last mile deliveries involve returns, highlighting the importance of efficient reverse logistics

Statistic 27

The global parcel theft rate has decreased by 15% due to increased use of secure lockers and smart technologies

Statistic 28

92% of last mile delivery providers state that excellent customer service is crucial for customer retention

Statistic 29

48% of consumers prefer contactless delivery options, especially during health crises like the COVID-19 pandemic

Statistic 30

About 65% of consumers prefer delivery within a specific time window, often same-day or next-day, to enhance convenience

Statistic 31

Approximately 20% of last mile deliveries involve parcel lockers or designated pickup points, offering convenience and reducing failed deliveries

Statistic 32

78% of consumers prefer parcel delivery options that allow them to reschedule or redirect packages in case of absence

Statistic 33

Nearly 60% of last mile deliveries are made during daytime hours, with evening deliveries growing in popularity for convenience

Statistic 34

80% of consumers have used click-and-collect services, demonstrating acceptance of alternative last mile solutions

Statistic 35

35% of consumers prefer receiving deliveries in the early evening hours, balancing convenience and availability

Statistic 36

30% of consumers abandon online shopping carts due to high shipping costs and delivery delays

Statistic 37

40% of last mile deliveries are made during weekends, indicating flexible delivery scheduling

Statistic 38

80% of consumers expect real-time tracking updates on their deliveries

Statistic 39

55% of consumers are more likely to order again from a retailer that offers flexible delivery options, indicating competitive advantage

Statistic 40

Last mile delivery accounts for approximately 53% of total delivery costs

Statistic 41

The global last mile delivery market is projected to reach $7,563.62 billion by 2027, growing at a CAGR of 18.2%

Statistic 42

Use of drones in last mile delivery is expected to increase by 50% by 2030

Statistic 43

Leveraging AI and predictive analytics can reduce last mile delivery costs by up to 30%

Statistic 44

65% of last mile delivery is completed using small delivery vehicles

Statistic 45

Urban last mile delivery accounts for about 70% of total delivery costs in metropolitan areas

Statistic 46

Autonomous vehicles are predicted to handle 15% of last mile deliveries by 2030

Statistic 47

78% of logistics companies plan to increase their investment in delivery automation within the next five years

Statistic 48

The e-commerce sector is expected to account for over 20% of global retail sales by 2024, increasing last mile delivery demand

Statistic 49

The use of robots for last mile delivery is expected to grow at a CAGR of 23% from 2023 to 2028

Statistic 50

The average cost per last mile delivery in rural areas is roughly 30-50% higher than in urban settings, due to longer distances

Statistic 51

Delivery robots have successfully completed over 100,000 autonomous deliveries worldwide as of 2023

Statistic 52

65% of last mile delivery companies are experimenting with parcel lockers or designated pickup points to improve efficiency

Statistic 53

The adoption of blockchain in last mile logistics improves transparency and traceability, reducing delivery fraud by approximately 40%

Statistic 54

Peak shopping periods see a 25% increase in last mile delivery volume, requiring scalable logistics solutions

Statistic 55

In major cities, courier companies are deploying e-scooters and bike-sharing schemes to speed up deliveries, with 15% of last mile deliveries managed this way

Statistic 56

The integration of delivery drones with traditional logistics can reduce delivery times by up to 80% in congested urban areas

Statistic 57

Over 50% of last mile delivery operations are now using machine learning algorithms for route optimization

Statistic 58

More than 75% of retailers plan to increase their last mile delivery investment in the next three years, aiming for faster and more flexible options

Statistic 59

The cost of last mile delivery in Europe averages around €5.50 per package, varying significantly across countries and urban density

Statistic 60

The rise of online grocery shopping has led to a 35% increase in last mile delivery volume over the past five years, demanding scalable solutions

Statistic 61

80% of last mile delivery demands technology-enabled tracking and updates, making transparency a key factor in customer satisfaction

Statistic 62

Delivery automation is projected to reduce driver-related costs by 25% over the next decade, according to industry forecasts

Statistic 63

In 2023, around 70% of last mile deliveries used GPS-enabled route optimization tools, improving efficiency

Statistic 64

The use of reusable packaging in last mile delivery can cut waste by 30% and improve sustainability

Statistic 65

In 2022, 40% of last mile delivery companies adopted environmentally friendly vehicles, such as electric vans and bikes, to improve sustainability

Statistic 66

The average distance covered per last mile delivery in urban areas is approximately 5 km, optimizing routes is critical for efficiency

Statistic 67

The total number of parcel deliveries is expected to reach 200 billion globally by 2025, reflecting rapid growth in last mile logistics

Statistic 68

65% of delivery drivers report challenges with navigating congested city streets, highlighting the need for advanced navigation tools

Statistic 69

Companies investing in last mile automation see a 20% decrease in delivery times and a 15% reduction in operational costs

Statistic 70

Globally, e-commerce last mile delivery accounts for roughly 20% of all delivery emissions, emphasizing environmental impact

Statistic 71

The proportion of last mile deliveries involving small package parcels is over 90%, reflecting the importance of parcel logistics

Statistic 72

Fleet tracking technology utilization in last mile logistics has increased by 50% in the past five years, improving transparency and efficiency

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Sources

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Key Highlights

Last mile delivery accounts for approximately 53% of total delivery costs
56% of online shoppers prefer same-day or next-day delivery options
The global last mile delivery market is projected to reach $7,563.62 billion by 2027, growing at a CAGR of 18.2%
85% of consumers would choose a retailer offering flexible delivery options
On average, a delivery truck makes 1.7 stops per mile
30% of consumers abandon online shopping carts due to high shipping costs and delivery delays
Use of drones in last mile delivery is expected to increase by 50% by 2030
70% of consumers are willing to pay extra for same-day delivery
Leveraging AI and predictive analytics can reduce last mile delivery costs by up to 30%
65% of last mile delivery is completed using small delivery vehicles
Urban last mile delivery accounts for about 70% of total delivery costs in metropolitan areas
40% of last mile deliveries are made during weekends, indicating flexible delivery scheduling
25% of last mile deliveries are made via bicycle or motorcycle in busy city centers

With last mile delivery now accounting for over half of total logistics costs and projected to reach a staggering $7.5 trillion globally by 2027, companies and consumers alike are rapidly transforming the future of parcel delivery through innovations like autonomous vehicles, drone deliveries, and smart lockers—highlighting a race to optimize efficiency, sustainability, and customer satisfaction in the fastest-growing segment of e-commerce logistics.

Contactless Payment and Pickup Solutions

Implementation of contactless payment and delivery options increased by 65% during the COVID-19 pandemic, enhancing safety and efficiency

Contactless Payment and Pickup Solutions Interpretation

The surge of a 65% rise in contactless payment and delivery options during COVID-19 underscores how necessity accelerated innovation, transforming last mile logistics into a safer, smarter, and more efficient frontier.

Delivery Efficiency and Fleet Management

On average, a delivery truck makes 1.7 stops per mile
In densely populated urban areas, delivery routes can be optimized to reduce travel distance by up to 20% using advanced route planning software
57% of consumers have experienced delayed deliveries during peak shopping seasons, leading to dissatisfaction
Implementing parcel lockers can reduce missed delivery attempts by 35%, enhancing delivery success rates
On average, each delivery driver in urban areas completes around 75 deliveries per day
Micro-fulfillment centers reduce last mile delivery distances by up to 60%, decreasing delivery times
Real-time data analytics can improve last mile delivery efficiency by 20%, through better route planning and demand forecasting
60% of delivery failures are due to incorrect addresses or contact information, emphasizing the need for improved data accuracy
The average load per delivery vehicle in last mile logistics is approximately 120 parcels, optimizing vehicle utilization
Electric cargo bikes are increasingly used in congested city centers, reducing delivery times by up to 25% compared to traditional vans
Integration of AI chatbots has reduced customer service response times by 40% in last mile logistics companies, enhancing customer experience
Last mile delivery congestion costs urban areas an estimated $10 billion annually due to delays and inefficiencies
Adoption of smart sensors in delivery vehicles improves route compliance and reduces delays by up to 15%

Delivery Efficiency and Fleet Management Interpretation

While advanced route planning, parcel lockers, and AI-driven analytics are steering last mile delivery toward efficiency and customer satisfaction, addressing persistent issues like inaccurate addresses and urban congestion remains crucial to truly revolutionize the final leg of logistics.

Delivery Methods and Consumer Choices

56% of online shoppers prefer same-day or next-day delivery options
85% of consumers would choose a retailer offering flexible delivery options
70% of consumers are willing to pay extra for same-day delivery
25% of last mile deliveries are made via bicycle or motorcycle in busy city centers
The use of lockers and pickup points has increased by 45% in the last three years to improve delivery efficiency
The average delivery time for last mile logistics is approximately 1.5 days in developed countries
60% of last mile deliveries are scheduled for specific time slots, emphasizing customer preferences for delivery windows
Use of electric delivery vans can cut carbon emissions by up to 40% per delivery
Customer satisfaction improves by 25% when same-day delivery options are available, according to industry surveys
Approximately 40% of groceries are now delivered last mile directly to consumers' homes, increasing convenience
80% of consumers are willing to use locker pickups to avoid missed deliveries, showing rising acceptance of alternative delivery methods
35% of last mile deliveries involve returns, highlighting the importance of efficient reverse logistics
The global parcel theft rate has decreased by 15% due to increased use of secure lockers and smart technologies
92% of last mile delivery providers state that excellent customer service is crucial for customer retention
48% of consumers prefer contactless delivery options, especially during health crises like the COVID-19 pandemic
About 65% of consumers prefer delivery within a specific time window, often same-day or next-day, to enhance convenience
Approximately 20% of last mile deliveries involve parcel lockers or designated pickup points, offering convenience and reducing failed deliveries
78% of consumers prefer parcel delivery options that allow them to reschedule or redirect packages in case of absence
Nearly 60% of last mile deliveries are made during daytime hours, with evening deliveries growing in popularity for convenience
80% of consumers have used click-and-collect services, demonstrating acceptance of alternative last mile solutions
35% of consumers prefer receiving deliveries in the early evening hours, balancing convenience and availability

Delivery Methods and Consumer Choices Interpretation

As online shoppers increasingly prioritize same-day or next-day delivery—willing to pay extra, schedule specific windows, and embrace lockers, pickups, and electric vans—retailers must navigate a rapidly evolving last mile landscape where efficiency, flexibility, and customer service are the keys to staying ahead—because in the race for instant gratification, those who deliver faster, greener, and more conveniently are the true winners.

E-commerce Consumer Preferences and Behavior

30% of consumers abandon online shopping carts due to high shipping costs and delivery delays
40% of last mile deliveries are made during weekends, indicating flexible delivery scheduling
80% of consumers expect real-time tracking updates on their deliveries
55% of consumers are more likely to order again from a retailer that offers flexible delivery options, indicating competitive advantage

E-commerce Consumer Preferences and Behavior Interpretation

With 30% abandoning carts over high costs and delays, and 80% craving real-time updates, retailers must reimagine last-mile delivery as a flexible, transparent dance—because in e-commerce, speed and scheduling often decide the fortune.

Last Mile Delivery Market and Technology

Last mile delivery accounts for approximately 53% of total delivery costs
The global last mile delivery market is projected to reach $7,563.62 billion by 2027, growing at a CAGR of 18.2%
Use of drones in last mile delivery is expected to increase by 50% by 2030
Leveraging AI and predictive analytics can reduce last mile delivery costs by up to 30%
65% of last mile delivery is completed using small delivery vehicles
Urban last mile delivery accounts for about 70% of total delivery costs in metropolitan areas
Autonomous vehicles are predicted to handle 15% of last mile deliveries by 2030
78% of logistics companies plan to increase their investment in delivery automation within the next five years
The e-commerce sector is expected to account for over 20% of global retail sales by 2024, increasing last mile delivery demand
The use of robots for last mile delivery is expected to grow at a CAGR of 23% from 2023 to 2028
The average cost per last mile delivery in rural areas is roughly 30-50% higher than in urban settings, due to longer distances
Delivery robots have successfully completed over 100,000 autonomous deliveries worldwide as of 2023
65% of last mile delivery companies are experimenting with parcel lockers or designated pickup points to improve efficiency
The adoption of blockchain in last mile logistics improves transparency and traceability, reducing delivery fraud by approximately 40%
Peak shopping periods see a 25% increase in last mile delivery volume, requiring scalable logistics solutions
In major cities, courier companies are deploying e-scooters and bike-sharing schemes to speed up deliveries, with 15% of last mile deliveries managed this way
The integration of delivery drones with traditional logistics can reduce delivery times by up to 80% in congested urban areas
Over 50% of last mile delivery operations are now using machine learning algorithms for route optimization
More than 75% of retailers plan to increase their last mile delivery investment in the next three years, aiming for faster and more flexible options
The cost of last mile delivery in Europe averages around €5.50 per package, varying significantly across countries and urban density
The rise of online grocery shopping has led to a 35% increase in last mile delivery volume over the past five years, demanding scalable solutions
80% of last mile delivery demands technology-enabled tracking and updates, making transparency a key factor in customer satisfaction
Delivery automation is projected to reduce driver-related costs by 25% over the next decade, according to industry forecasts
In 2023, around 70% of last mile deliveries used GPS-enabled route optimization tools, improving efficiency
The use of reusable packaging in last mile delivery can cut waste by 30% and improve sustainability
In 2022, 40% of last mile delivery companies adopted environmentally friendly vehicles, such as electric vans and bikes, to improve sustainability
The average distance covered per last mile delivery in urban areas is approximately 5 km, optimizing routes is critical for efficiency
The total number of parcel deliveries is expected to reach 200 billion globally by 2025, reflecting rapid growth in last mile logistics
65% of delivery drivers report challenges with navigating congested city streets, highlighting the need for advanced navigation tools
Companies investing in last mile automation see a 20% decrease in delivery times and a 15% reduction in operational costs
Globally, e-commerce last mile delivery accounts for roughly 20% of all delivery emissions, emphasizing environmental impact
The proportion of last mile deliveries involving small package parcels is over 90%, reflecting the importance of parcel logistics
Fleet tracking technology utilization in last mile logistics has increased by 50% in the past five years, improving transparency and efficiency

Last Mile Delivery Market and Technology Interpretation

With last mile delivery now comprising over half of logistics costs and poised to explode to a $7.5 trillion market by 2027, it's clear that the race to automate, innovate, and greenify these final steps—via drones, robots, AI, and sustainable vehicles—is not just a trend but the new battleground for supply chain supremacy.