GITNUX MARKETDATA REPORT 2024

The Most Surprising Chatbot Statistics in 2024

Statistic 1

"64% of internet users say 24-hour service is the best feature of chatbots."

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Statistic 2

"Chatbots can save businesses up to $8 billion annually."

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Statistic 3

"35% of consumers want to see more companies using chatbots."

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Statistic 4

"The retail sector has seen a 7% reduction in customer service costs with the implementation of chatbots."

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Statistic 5

"80% of businesses are expected to have some sort of chatbot automation by 2023."

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Statistic 6

"95% of consumers believe ‘customer service’ is going to be the major beneficiary of chatbots."

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Statistic 7

"Chatbots are expected to handle 90% of customer inquiries by 2025."

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Statistic 8

"The chatbot market size is projected to reach $9.4 billion by 2024."

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Statistic 9

"47% of consumers are open to buying items through a chatbot."

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Statistic 10

"By 2021, over 50% of enterprises spent more on chatbot development than on mobile app development."

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Statistic 11

"Chatbots in healthcare can address 80% of standard questions and queries."

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Statistic 12

"Chatbots are able to handle 68.9% of chats from start to finish."

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Statistic 13

"The most common chatbot applications are in customer service, accounting for 70% of implementations."

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Statistic 14

"About 73% of customers find live chat the most satisfactory form of communication with a company."

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Statistic 15

"Chatbots can answer nearly 80% of routine questions."

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Statistic 16

"Chatbots can cut operational costs by up to 30%."

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Statistic 17

"Customer satisfaction rates are as high as 80% for interactions handled by chatbots."

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Statistic 18

"63% of respondents preferred messaging an online chatbot to communicate with a business or brand."

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Statistic 19

"Over 70% of the chatbot interactions are expected to be done on mobile by 2023."

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Statistic 20

"85% of customer interactions will be managed without a human by 2025."

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