GITNUX MARKETDATA REPORT 2024

The Most Surprising Chatbot Statistics in 2024

Statistic 1

"44% of U.S. consumers prefer chatbots over human customer support for simple tasks."

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Statistic 2

"50% of consumers no longer care if they are dealing with a human or an AI-enabled technology."

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Statistic 3

"25% of customer service operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020."

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Statistic 4

"By 2023, over 50% of enterprises will spend more on chatbots than on mobile app development."

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Statistic 5

"63% of customers are more satisfied when using chatbots than traditional customer service."

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Statistic 6

"Chatbots can cut operational costs by up to 30%."

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Statistic 7

"The global chatbot market is projected to reach $9.4 billion by 2024."

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Statistic 8

"95% of consumers believe that ‘customer service’ is the major beneficiary of chatbots."

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Statistic 9

"37% of people use a customer service bot to get a quick answer in an emergency."

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Statistic 10

"80% of businesses plan to use chatbots by 2020."

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Statistic 11

"47% of consumers are open to buying items through a chatbot."

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Statistic 12

"Chatbots are expected to handle 90% of all customer inquiries by 2025."

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Statistic 13

"64% of internet users believe that 24-hour service availability is the best feature of chatbots."

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Statistic 14

"45% of end users prefer to use chatbots as the primary mode of communication for customer service."

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Statistic 15

"The banking sector is expected to achieve 27% cost savings with chatbots by 2023."

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Statistic 16

"40% of millennials use chatbots daily."

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Statistic 17

"Chatbots in e-commerce can lead to a 70% reduction in response time."

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Statistic 18

"55% of consumers are interested in interacting with a business using messaging apps to solve a problem."

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Statistic 19

"Chatbots in the healthcare sector are expected to reach a market value of $703 million by 2025."

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Statistic 20

"Chatbots can help businesses save more than $8 billion per year by 2022."

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