Must-Know Call Center Stress Statistics [Current Data]

Statistic 1

"52% of call center employees suffer from high levels of stress and emotional exhaustion, according to research."

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Statistic 2

"In 2017, call center employee turnover rates increased by 19.5% to a total rate of 26-33%."

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Statistic 3

"Call center employees identified “customer complaints and abusive calls” to be the main reason for stress (43.3%)."

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Statistic 4

"78% of call center employees say that the productivity at work increases when they feel satisfied from their job."

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Statistic 5

"27% of call center staff leaves their job due to work-related stress."

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Statistic 6

"33% of call center employees have reported an increased risk of heart disease."

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Statistic 7

"Approximately 3 out of 4 call center employees are at risk of developing musculoskeletal disorders due to stress."

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Statistic 8

"40% of call center agents report experiencing job burnout."

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Statistic 9

"Call centers experience an annual employee turnover rate between 30-45%."

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Statistic 10

"Over 80% of call center employees report that improving call center environments would reduce stress levels."

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Statistic 11

"High stress levels are cited as the main reason for job dissatisfaction in call centers."

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Statistic 12

"24% of call center employees experience sexual harassment, adding to the stress levels on the job."

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Statistic 13

"Call center employees who work night shifts are four times more likely to develop stress-related health problems."

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