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Top 10 Best Web Based Dispatch Software of 2026
Top 10 ranking of web based dispatch software for planners. Side-by-side notes on Detrack, FarEye, and OptimoRoute features and limits.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Detrack
API access to dispatch objects and status events enables automation across job lifecycle states.
Built for fits when field teams need controlled dispatch automation with an API driven data model..
FarEye
Editor pickEvent-driven dispatch state management with configurable assignment and exception workflows mapped to a defined schema.
Built for fits when mid-size dispatch teams need governed automation with integrations that emit job and status events..
OptimoRoute
Editor pickWorkflow automation tied to dispatch entity states and API-driven provisioning for orders and driver assignments.
Built for fits when dispatch teams need API-driven automation with governed data states..
Related reading
Comparison Table
This comparison table evaluates web-based dispatch software across integration depth, data model and schema design, and the automation and API surface used for routing, dispatch, and real-time updates. It also compares admin and governance controls, including RBAC patterns, provisioning workflows, and audit log coverage, to show how each platform supports operational oversight. Tools covered include Detrack, FarEye, OptimoRoute, Samsara, Geotab, and others.
Detrack
SMB vertical specialistCloud-based delivery tracking and dispatch system with electronic proof of delivery.
API access to dispatch objects and status events enables automation across job lifecycle states.
Detrack’s core mechanism is a dispatch workflow that maps jobs to assigned resources and records execution progress through status transitions. The integration depth is measured by how dispatch objects and state changes can be pushed and pulled via API, which reduces handoff latency between systems. Configuration focuses on workflow rules and operational mappings that keep routing and assignment consistent across teams. Admin governance includes role based access controls and audit log visibility for dispatch and configuration changes.
A tradeoff appears when organizations want highly custom dispatch logic, since deep customization depends on what the automation and API surface exposes rather than a fully programmable workflow engine. Detrack fits teams that must synchronize job state with external systems like CRM, telematics, and billing using repeatable event and API patterns.
- +API driven dispatch state sync for jobs and resources
- +Event oriented workflow updates tied to status transitions
- +RBAC and audit log support for dispatch governance
- +Configuration rules reduce manual rework during dispatch
- –Highly custom assignment logic can require API integration
- –Workflow configuration requires careful schema mapping upfront
- –Complex routing scenarios may need external route engines
Operations engineering teams
Automate job lifecycle updates
Lower sync lag and errors
Dispatch operations managers
Govern assignment and edits
Safer operational control
Show 2 more scenarios
Field services teams
Track execution progress by stop
Fewer status inquiries
Record stop level updates to keep customers informed and reduce call volume.
Integrators and system admins
Provision resources at scale
Faster onboarding and scaling
Provision operators and dispatch entities through API for consistent throughput across sites.
Best for: Fits when field teams need controlled dispatch automation with an API driven data model.
More related reading
FarEye
enterpriseWeb-based delivery management and dispatch platform for last-mile logistics operations.
Event-driven dispatch state management with configurable assignment and exception workflows mapped to a defined schema.
FarEye supports dispatch workflows that depend on schema-driven entities like orders, stops, service tasks, and their state transitions, which helps keep automation consistent across high-throughput dispatch. Integration depth is most practical when existing telematics, WMS, OMS, and carrier systems can exchange events for pickup, in-transit, and delivered states. Automation and API surface work best when operations teams can externalize decision points into configuration and triggerable rules instead of manual edits.
A clear tradeoff is that deep configuration requires disciplined governance of mappings and workflow definitions, because mismatched stop types or event codes can cause task retries or misrouted updates. FarEye fits situations where dispatch decisions must be auditable and reversible through controlled assignment and routing changes. It also fits programs that need predictable exception handling loops, like failed delivery attempts and customer re-scheduling, with consistent state updates.
- +Schema-led data model for orders, stops, and task state transitions
- +API and event-driven automation for job provisioning and status updates
- +RBAC governance for assignment, routing edits, and workflow configuration
- +Audit-ready change history for dispatch decisions and exception handling
- –Workflow and mapping configuration takes operational discipline
- –Exception rules require careful alignment of event codes and stop types
- –High customization can increase admin overhead during changes
- –Some advanced automation paths depend on integration event quality
Operations engineering teams
Provision routes and jobs via API
Lower manual dispatch effort
Last-mile dispatch managers
Handle failed deliveries and rebookings
Fewer stale assignments
Show 2 more scenarios
Enterprise IT governance teams
Control access and audit changes
Stronger compliance controls
Apply RBAC for dispatch actions and review audit logs for workflow and routing configuration edits.
Contact center operations
Coordinate exception updates
Faster issue resolution
Update delivery outcomes and customer re-scheduling through controlled workflow state transitions.
Best for: Fits when mid-size dispatch teams need governed automation with integrations that emit job and status events.
OptimoRoute
SMBWeb-based route planning and dispatch software for delivery and field service operations.
Workflow automation tied to dispatch entity states and API-driven provisioning for orders and driver assignments.
OptimoRoute organizes dispatch data around dispatch entities like orders, stops, and driver availability, which helps keep state changes consistent across planning and execution. The automation layer maps events to actions, such as updating dispatch status after driver assignment or recalculating route sequences when stop data changes. The API surface can be used to provision workloads, push updates, and read operational state for downstream systems like CRM and warehouse platforms. Admin controls include role-based access patterns and governance options like auditability for operational changes.
A tradeoff appears in configuration depth, since maintaining a well-structured schema and rules requires ongoing data hygiene across order feeds. Automation works best when upstream systems send deterministic fields for pickup and delivery, service times, and location attributes. Teams that need controlled throughput can batch API updates or stage changes through workflow states, but ad hoc edits still risk breaking rule assumptions.
- +Schema-based dispatch data model reduces state drift
- +Documented API surface supports order, stop, and status updates
- +Workflow automation ties actions to dispatch states
- +Admin governance options support RBAC and audit-style traceability
- –Rule configuration requires consistent upstream data quality
- –Complex workflows take time to validate end to end
- –Routing changes may require coordinated stop attribute edits
Last-mile ops teams
Automated dispatch from live order feeds
Faster dispatch cycle times
Field service coordinators
Exception handling with controlled status transitions
Lower manual coordination load
Show 2 more scenarios
Logistics engineering teams
Integrations across ERP and warehouse systems
Less custom glue code
API endpoints support pushing stop data and reading assignment state for reporting.
Operations admins
Governed access and change traceability
Improved governance and accountability
RBAC limits who can change assignments and audit trails support operational reviews.
Best for: Fits when dispatch teams need API-driven automation with governed data states.
Samsara
enterpriseCloud-native fleet operations platform covering dispatch, tracking, and vehicle telematics.
Samsara’s API and audit trail pairing supports governed automation for dispatch related operational changes.
Samsara delivers web based dispatch and fleet operations control built around a connected vehicle and operations data model. Integration depth comes from telematics ingestion, device provisioning workflows, and dispatch related operations events that can feed external systems.
Automation and extensibility hinge on a documented API surface for managing organizations, assets, users, and operational data without relying on screen scraping. Admin governance is centered on role based access control controls and audit log visibility across configuration and operational changes.
- +Strong integration depth from telematics, assets, and operations events
- +API supports provisioning of users, assets, and operational data objects
- +RBAC and audit logging improve governance for dispatch configuration changes
- +Automation hooks reduce manual coordination and data re-entry
- –Dispatch workflow setup can require careful data model mapping
- –Higher configuration complexity for multi-entity deployments
- –Automation testing needs a controlled sandbox like workflow for safety
- –API coverage may require multiple calls to assemble dispatch context
Best for: Fits when dispatch teams need API driven automation across vehicles, sites, and operators with governance controls.
Geotab
enterpriseWeb-based fleet management and telematics platform with dispatch and route optimization capabilities.
Geotab API supports end-to-end automation around assets, events, and dispatch state updates.
Geotab runs web-based dispatch workflows by coordinating vehicle telematics, driver assignments, and job execution in one operational view. Dispatch actions plug into a documented API so integrations can provision devices, ingest events, and automate updates through configuration and automation.
The data model centers on assets, drivers, trips, and events, which supports schema-aligned reporting and audit-friendly governance when roles are configured. Admin controls include role-based access controls and event audit trails to manage operator permissions across operations.
- +Documented API for provisioning, event ingestion, and dispatch automation workflows
- +Asset, driver, trip, and event data model supports consistent operational reporting
- +RBAC and audit log coverage support governance for dispatch operators and admins
- +Extensibility via custom events and rule-driven automation reduces manual dispatch work
- –Dispatch configuration can be complex when integrating multiple business systems
- –Automation depends on correct mapping between external job schemas and Geotab entities
- –High event throughput can require careful API polling, batching, and rate planning
- –Admin setup for roles and data visibility can take time across multi-site operations
Best for: Fits when fleets need dispatch control backed by an integration-first API and strong governance.
Bringg
enterpriseCloud-based last-mile delivery orchestration and dispatch platform for enterprise logistics.
Event-driven dispatch automation with an API for provisioning work orders, stops, and execution state changes.
Bringg targets dispatch and routing teams that need a controllable automation workflow around delivery execution. Its data model centers on work orders, stops, assignments, and status updates so systems can track throughput and exception states end to end.
Bringg’s integration depth comes from an API surface for provisioning dispatch entities, posting events, and synchronizing operational state. Automation can be configured through rules and orchestration that route requests, assign resources, and react to changes in real time.
- +Strong API for dispatch entities, assignment changes, and status synchronization
- +Configurable automation for event-driven routing and assignment logic
- +Clear operational data model covering work order, stop, and execution state
- +Admin controls support role separation and governance over dispatch operations
- –Workflow configuration can require careful schema mapping and event design
- –Complex routing logic increases setup time for multi-step execution flows
- –Higher operational detail requires disciplined monitoring and audit review
- –Integration effort rises when aligning external TMS and OMS schemas
Best for: Fits when dispatch teams need API-driven workflow control, event synchronization, and governance for multi-step execution.
Routific
SMBWeb-based route optimization and delivery dispatch platform for small to mid-size fleets.
Dispatch board with route re-optimization when stops or assignments change.
Routific is built around route planning workflows that generate dispatch-ready itineraries rather than only point-to-point mapping. It provides a dispatch board for assigning orders and re-optimizing routes based on changes in stops, priorities, and service constraints.
Integration depth centers on its API and automation surface for syncing orders, customers, and driver status into a shared dispatch data model. Administrative governance focuses on user roles, assignment permissions, and operational reporting for throughput and exception handling.
- +API for syncing stops, orders, and driver updates into planning workflows
- +Route re-optimization supports changing stop lists and sequencing constraints
- +Dispatch board shows assignment state for operational throughput
- +Role-based access restricts dispatch actions to approved operators
- –Advanced configuration can require operational process discipline
- –Automation logic depends on data model alignment between systems
- –Limited visibility into optimization internals compared with rule-free tuning
- –Throughput at large stop counts depends on careful batching strategy
Best for: Fits when mid-size dispatch teams need route optimization plus API-driven order and status syncing.
Teletrac Navman
enterpriseCloud-based fleet management platform with dispatch, tracking, and compliance modules.
API support for dispatch and operations data exchange with schema-based provisioning and integration workflows.
Teletrac Navman is a web-based dispatch solution focused on fleet operations and driver visibility. Integration depth centers on telematics data ingestion and routing context that ties vehicle location, job status, and dispatch workflows to a shared data model.
Automation and extensibility depend on workflow configuration plus an API surface for provisioning and data exchange with external systems. Admin governance emphasizes role-based access control and audit visibility so dispatch, operations, and support teams can act without losing traceability.
- +Telematics-backed dispatch data model ties vehicle location to job state changes
- +API-focused extensibility supports provisioning and external system integration
- +Role-based access control limits dispatch actions by user responsibility
- +Audit log visibility supports governance for operational changes
- –Workflow configuration can require strong schema discipline to avoid data drift
- –Automation logic breadth is constrained by the exposed workflow primitives
- –Complex multi-tenant setups may demand careful permissions design
- –External system sync can require additional mapping work across schemas
Best for: Fits when fleet teams need controlled dispatch workflows with API-driven integration and auditability.
Azuga
SMBWeb-based fleet tracking and dispatch platform for commercial vehicle fleets.
Dispatch and routing operations integrate with an API surface for event-driven synchronization and workflow automation.
Azuga provides web-based dispatch operations for field service and fleet workflows, built around live job and vehicle status tracking. Dispatchers can manage work orders, assignments, and route visibility through a structured operational data model.
Automation relies on configurable rules plus an API surface for provisioning, event handling, and integration with external systems. Admin controls focus on configuration governance, role-based access control, and traceability through audit logging.
- +Dispatch workflow ties job status to assignment and routing views
- +API supports integration-driven automation and event-based updates
- +RBAC supports separation between dispatch, operations, and admin roles
- +Audit logs provide traceability for configuration and operational changes
- –Automation coverage can require extra configuration to match edge cases
- –Data schema design can be complex when mapping external work orders
- –Real-time throughput depends on correct webhook and polling design
- –Admin configuration screens can be dense for first-time setup
Best for: Fits when dispatch teams need a governed job and routing data model with API-driven automation.
TruckingOffice
SMB vertical specialistWeb-based trucking management and dispatch software for owner-operators and small fleets.
Combined dispatch, invoicing, settlements, maintenance, and IFTA tracking in one operational record system
Fits small carriers and owner-operators that need dispatch, invoicing, and IFTA records in one place but do not need deep integration tooling. TruckingOffice is distinct for combining dispatch workflows with accounting-adjacent records such as mileage, fuel tax tracking, settlements, and maintenance data inside a single operational database.
Core capabilities cover load entry, dispatch scheduling, driver and truck records, document storage, invoicing, expense logging, and reporting for trips, revenue, and tax preparation. Its weakness at rank ten is control depth, with limited public API surface, limited automation options, and fewer admin governance features such as granular RBAC, audit logging, and enterprise provisioning.
- +Unified data model for dispatch, invoicing, settlements, maintenance, and IFTA records
- +Load entry and invoicing workflows match small fleet back-office tasks
- +Driver, truck, trailer, customer, and broker records are easy to maintain
- +Reporting covers trips, fuel tax, expenses, and operational history
- –No documented public API for broad external integration
- –Automation surface is limited compared with higher-ranked dispatch systems
- –Admin controls lack granular RBAC and formal audit log depth
- –Interface and extensibility feel oriented to small fleets, not complex operations
Best for: Fits when small fleets need dispatch and back-office records without complex integration requirements.
How to Choose the Right web based dispatch software
This buyer’s guide covers web based dispatch software and how to evaluate it through integration depth, automation and API surface, and admin and governance controls. It references Detrack, FarEye, OptimoRoute, Samsara, Geotab, Bringg, Routific, Teletrac Navman, Azuga, and TruckingOffice.
The guide turns those evaluation dimensions into concrete checks against each tool’s data model, event handling, and operational control features. It also flags common setup pitfalls seen across multiple tools like FarEye and Geotab.
Evaluation signals for dispatch integration, event automation, and governance
Dispatch tool selection fails when the integration surface does not match the dispatch data model, or when workflow automation cannot be safely tested before production. The strongest tools connect entities like orders and stops to a consistent schema and expose automation through documented API and event flows.
Admin governance matters because dispatch outcomes come from configuration changes and operator actions. Tools that include RBAC and audit log visibility for assignment, routing edits, and workflow configuration reduce governance risk across multi-operator teams.
API-driven dispatch object provisioning and status events
Look for documented APIs that let external systems create dispatch entities like jobs, stops, or work orders and then push or subscribe to dispatch status events. Detrack provides API access to dispatch objects and status events for automation across a job lifecycle, and Bringg exposes an API surface for provisioning work orders, stops, and execution state changes.
Schema-led data model for jobs, stops, and state transitions
Evaluate whether the tool enforces a consistent schema for dispatch entities and state changes so rules and reporting map cleanly. FarEye uses a schema-led model for orders, stops, and task state transitions, and OptimoRoute uses a schema-driven data model to reduce state drift when routing and workflow states change.
Event-driven automation tied to dispatch workflow states
Prioritize automation that reacts to event codes and dispatch state transitions rather than manual re-entry. FarEye and Detrack use event-driven dispatch state management and event oriented workflow updates tied to status transitions, and Samsara pairs an API surface with an audit trail for governed dispatch related operational changes.
Governance controls with RBAC and audit log traceability
Select tools with role-based access controls and audit-ready change history tied to dispatch actions and configuration edits. Detrack supports RBAC and audit log support for dispatch governance, Geotab includes RBAC and event audit trails for dispatch operator governance, and Teletrac Navman adds audit log visibility for operational changes across teams.
Extensibility primitives that support controlled integrations
Check whether the API and workflow primitives support extensibility through provisioning, configuration, and custom events without screen scraping. Geotab supports extensibility via custom events and rule-driven automation, while Teletrac Navman offers API-focused extensibility for provisioning and data exchange with external systems.
Routing re-optimization workflow with dispatch board visibility
If dispatch includes frequent stop list changes, confirm the tool can re-optimize routes and update assignments in a dispatch board view. Routific provides a dispatch board with route re-optimization when stops or assignments change, while OptimoRoute ties workflow automation to dispatch entity states for governed execution updates.
A governance-first framework for matching dispatch automation to integration and admin controls
Selection starts with mapping real dispatch entities and events to each tool’s data model and integration surface. Detrack and FarEye succeed when job and stop lifecycle events can be emitted consistently from upstream systems, because their automation depends on those dispatch state changes.
The next step evaluates whether admin controls cover assignment and configuration governance across roles. Tools like Geotab and Samsara add RBAC and audit trail visibility that supports safe automation changes across assets, sites, and operators.
Map your dispatch entities and state transitions to the tool’s schema
Write down the exact objects that move through the workflow like orders, stops, trips, assets, and assignments, then confirm each tool has matching entities. FarEye’s explicit schema for orders, stops, and task state transitions fits teams that can standardize event and stop types, while OptimoRoute’s schema-driven dispatch model fits teams that need controlled state transitions with fewer state drift paths.
Validate the automation surface using your event and integration pattern
Confirm whether automation runs on event-driven updates from your systems or depends on periodic polling and manual triggers. Detrack emphasizes event oriented workflow updates and API driven synchronization, and FarEye and Bringg rely on event-driven dispatch state management with rules that react to changes in job execution state.
Test extensibility with the exact integration path that will provision work
Run an integration test plan that creates a dispatch entity, pushes status updates, and then observes workflow outcomes through the tool’s API. Detrack’s API access to dispatch objects and status events supports end-to-end automation checks, while Geotab’s API supports provisioning and event ingestion across assets, drivers, trips, and dispatch state updates.
Check governance coverage for assignment edits and configuration changes
Verify that RBAC controls cover dispatch operators and admins and that audit logs capture dispatch governance decisions. Detrack includes RBAC and audit log support, Geotab adds RBAC and event audit trails, and Samsara pairs API access with audit trail visibility for dispatch related operational changes.
Stress test routing and re-optimization workflows against your stop change frequency
If dispatch involves frequent stop list changes, confirm the tool re-optimizes and updates assignments without breaking workflow state. Routific provides route re-optimization when stops or assignments change, while OptimoRoute ties automation to dispatch entity states and requires consistent upstream data quality for rule evaluation.
Confirm throughput and operational safety for event volume and multi-entity setups
Evaluate whether the integration can handle high event throughput through batching, polling, or event quality controls. Geotab notes that high event throughput can require careful API polling, batching, and rate planning, and Samsara highlights the need for controlled automation testing with a sandbox-like workflow approach for safety.
Which teams benefit from governed, API-first dispatch workflows
The best fit depends on how much dispatch automation must be governed and how your systems emit job and status events. Tools like Detrack, FarEye, and Geotab align best when integrations can consistently represent dispatch entities and events.
Teams with lighter integration needs may prefer a dispatch plus back-office record model like TruckingOffice, while teams that prioritize route optimization and re-assignments often choose Routific.
Dispatch teams building API-driven automation around job lifecycle events
Detrack and Bringg fit teams that need controlled assignment updates tied to job and status events, because both emphasize API access and event-driven state synchronization across dispatch entities.
Mid-size dispatch operations that require schema-defined workflows and exception handling
FarEye and OptimoRoute fit teams that can operate with a defined schema for orders, stops, and task state transitions, because their automation depends on mapped event codes and consistent stop attributes for exception workflows.
Fleet and multi-site operations that need telematics plus dispatch governance
Samsara and Geotab fit operations that can integrate vehicle telematics with dispatch entities, because both provide an API surface for provisioning and audit trail support with RBAC across organizations, assets, drivers, and operational events.
Teams focused on re-optimizing routes when stop lists or priorities change
Routific fits dispatch workflows that change stop sequences and assignments frequently, because its dispatch board supports route re-optimization when stops or assignments change.
Small carriers that want dispatch together with accounting-adjacent records
TruckingOffice fits owner-operators and small fleets that need dispatch alongside invoicing, settlements, maintenance, and IFTA tracking in one operational record system, because it avoids the deeper public API and enterprise governance emphasis of integration-first tools.
Common dispatch integration and governance errors that cause workflow breakage
Most dispatch failures come from schema mismatches, event code drift, and automation configured without a controlled test path. Several tools require operational discipline because workflow rules depend on consistent data quality and mapped entity attributes.
Governance mistakes also appear when RBAC and audit log visibility do not cover the roles that make routing and assignment changes. This guide calls out those pitfalls with tool-specific corrective actions.
Treating workflow configuration as a one-time setup without schema mapping
FarEye and OptimoRoute require careful workflow and mapping configuration, so teams should define stop types, event codes, and state transitions before production dispatch and then validate rule behavior end to end after each mapping change.
Relying on event automation without proving event quality and alignment
Bringg and Azuga automation depends on the integration event design and consistent synchronization behavior, so teams should validate that upstream systems emit correct job and status updates before turning on exception workflows.
Ignoring governance depth for assignment and configuration changes
Detrack, Geotab, and Samsara include RBAC and audit log or audit trail visibility, so teams should grant dispatch operators only the roles needed for assignment edits and require audit traceability for workflow configuration changes.
Assuming routing re-optimization will work without managing stop attribute edits
OptimoRoute notes that routing changes may require coordinated stop attribute edits, so teams should align stop attribute sources and validate end-to-end state changes when constraints like service windows and priorities shift.
Overlooking throughput and operational safety for high event volumes
Geotab highlights that high event throughput can require careful API polling, batching, and rate planning, so teams should run load tests that mirror real event volume before scaling automation.
How We Selected and Ranked These Tools
We evaluated Detrack, FarEye, OptimoRoute, Samsara, Geotab, Bringg, Routific, Teletrac Navman, Azuga, and TruckingOffice using a criteria-based scoring model that weights features most heavily at forty percent, with ease of use and value each contributing thirty percent. Each tool was scored on how its integration depth supports dispatch workflows, how its automation and API surface supports event or provisioning flows, and how its admin and governance controls support RBAC and audit traceability.
Detrack separated from the lower-ranked tools because its API access to dispatch objects and status events enables automation across job lifecycle states, and that capability carries directly into higher feature scoring and stronger practical dispatch control for teams that integrate dispatch events from other systems.
Frequently Asked Questions About web based dispatch software
How do web based dispatch tools model jobs, stops, and state changes differently?
Which tools provide API and webhook surfaces suitable for real-time dispatch automation?
What integration approach works best when telematics and dispatch must stay in sync?
How do these platforms handle RBAC, audit logs, and admin governance for dispatch changes?
What data migration steps are typically needed to move from spreadsheets into a governed dispatch data model?
Which tools support extensibility through configuration and event-driven workflows rather than manual operator steps?
How do dispatch and routing tools differ when re-optimization is required after stop or priority changes?
What are common failure points in integrations, and how do tools help teams debug them?
Which tool fits dispatch plus back-office records when integration depth is limited?
Conclusion
After evaluating 10 tools, Detrack stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
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