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Tourism HospitalityTop 10 Best Serviced Apartment Software of 2026
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor picks
Three standouts derived from this page's comparison data when the live shortlist is not available yet — best choice first, then two strong alternatives.
Hostaway
Automated guest messaging and guest journey workflows linked to bookings
Built for serviced apartment operators managing multiple properties with automation-first workflows.
Guesty
Automated guest messaging and operational workflows tied to reservation events
Built for operators managing many serviced apartments needing workflow automation and channel coordination.
Lodgify
Channel management plus a branded booking engine for serviced apartments
Built for serviced apartment operators managing distribution and operations across multiple properties.
Comparison Table
This comparison table reviews Serviced Apartment Software tools such as Hostaway, Guesty, Lodgify, Smoobu, Suiteness, and other leading platforms. It summarizes how each product supports channel connectivity, guest communication, booking workflows, pricing and availability controls, and owner reporting so you can evaluate fit for your property count and operations.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | Hostaway Cloud vacation-rental operations software that automates channel management, guest messaging, reservations workflows, and property tasks. | automation | 8.6/10 | 8.9/10 | 7.8/10 | 8.2/10 |
| 2 | Guesty Cloud property management system that centralizes reservations, guest communication, and multi-channel distribution for short-stay rentals. | property management | 8.2/10 | 8.6/10 | 7.6/10 | 7.8/10 |
| 3 | Lodgify Booking and property management platform that enables direct reservations, website booking engines, and operational management for accommodations. | direct booking | 7.8/10 | 8.2/10 | 7.4/10 | 7.7/10 |
| 4 | Smoobu Short-term rental management software that syncs availability across channels, manages bookings, and supports guest messaging workflows. | channel sync | 8.0/10 | 8.6/10 | 7.8/10 | 7.4/10 |
| 5 | Suiteness Serviced apartment and vacation rental booking platform that supports property listings and reservation operations for multi-unit operators. | marketplace | 8.1/10 | 8.0/10 | 8.4/10 | 7.6/10 |
| 6 | ResNexus Vacation rental property management system that automates guest messaging, scheduling, and channel integration for rental operators. | property ops | 7.2/10 | 7.6/10 | 6.8/10 | 7.4/10 |
| 7 | Tokeet Booking and property management tool that coordinates reservations, calendars, and guest communication for accommodations. | booking operations | 7.4/10 | 7.8/10 | 6.9/10 | 7.2/10 |
| 8 | Uplisting Vacation rental management platform that handles listing operations, guest messaging, and multi-channel synchronization. | rental management | 8.0/10 | 8.5/10 | 7.5/10 | 7.8/10 |
| 9 | MyVR Vacation rental software that manages bookings, guest communication, and channel connectivity for property operators. | rental software | 7.6/10 | 8.0/10 | 7.2/10 | 7.4/10 |
| 10 | Bed24 Property management and booking engine for serviced apartments and accommodations that coordinates reservations and guest communications. | booking engine | 7.3/10 | 7.8/10 | 6.9/10 | 7.4/10 |
Cloud vacation-rental operations software that automates channel management, guest messaging, reservations workflows, and property tasks.
Cloud property management system that centralizes reservations, guest communication, and multi-channel distribution for short-stay rentals.
Booking and property management platform that enables direct reservations, website booking engines, and operational management for accommodations.
Short-term rental management software that syncs availability across channels, manages bookings, and supports guest messaging workflows.
Serviced apartment and vacation rental booking platform that supports property listings and reservation operations for multi-unit operators.
Vacation rental property management system that automates guest messaging, scheduling, and channel integration for rental operators.
Booking and property management tool that coordinates reservations, calendars, and guest communication for accommodations.
Vacation rental management platform that handles listing operations, guest messaging, and multi-channel synchronization.
Vacation rental software that manages bookings, guest communication, and channel connectivity for property operators.
Property management and booking engine for serviced apartments and accommodations that coordinates reservations and guest communications.
Hostaway
automationCloud vacation-rental operations software that automates channel management, guest messaging, reservations workflows, and property tasks.
Automated guest messaging and guest journey workflows linked to bookings
Hostaway is distinct for unifying channel management, automated messaging, and operational workflows in one serviced apartment stack. It supports property and unit setup with tasking that ties guest communication and operations together across bookings. The system includes centralized reservations, automated guest journeys, and reporting that helps revenue and operations teams monitor performance. It also emphasizes integrations with major booking channels and payment workflows to reduce manual coordination.
Pros
- Strong automation for guest messaging tied to booking and operational events
- Channel management reduces manual updates across multiple booking sources
- Centralized reservations workflow supports day-to-day serviced apartment operations
- Reporting helps track performance by property, unit, and operational outcomes
Cons
- Setup complexity can be high for teams with many properties and custom rules
- Workflow tuning takes time to match operational processes and SLA expectations
- Advanced configuration can feel dense without dedicated onboarding
Best For
Serviced apartment operators managing multiple properties with automation-first workflows
Guesty
property managementCloud property management system that centralizes reservations, guest communication, and multi-channel distribution for short-stay rentals.
Automated guest messaging and operational workflows tied to reservation events
Guesty is distinct for bringing property operations into one system built around reservations, channels, and guest communication. It supports booking and guest workflows for serviced apartments using automation, messaging, and centralized calendar control. The platform also includes task management and integrations that help teams synchronize operations across multiple units and locations. Guesty can be a strong fit for growing operators that need deeper operational control than basic channel management.
Pros
- Robust reservation and guest workflow automation for multi-property operations
- Centralized messaging and tasking reduce manual follow-ups with guests
- Strong channel and sync capabilities to coordinate inventory across platforms
- Broad integrations for payments, housekeeping, and operational tooling
Cons
- Setup and workflow configuration take time for multi-unit serviced apartment portfolios
- Some advanced operational processes require administrator-level attention
- Automation can be complex to fine-tune without operational playbooks
- Costs rise with users and operational scale versus lighter tools
Best For
Operators managing many serviced apartments needing workflow automation and channel coordination
Lodgify
direct bookingBooking and property management platform that enables direct reservations, website booking engines, and operational management for accommodations.
Channel management plus a branded booking engine for serviced apartments
Lodgify stands out with property-management focused workflows designed for serviced apartments, including online booking, channel management, and guest communication. It combines booking engine tools, pricing and availability controls, and operational features like reservations and task handling in one system. The platform also supports basic integrations for payments, messaging, and connectivity with common booking channels. Overall, it fits operators who want day-to-day stay management plus distribution, not a pure front-desk-only tool.
Pros
- Serviced apartment booking management built around reservations and availability controls
- Channel distribution features help consolidate inventory across major booking channels
- Guest messaging and automated communication support smoother check-in operations
Cons
- Configuration complexity rises when managing multiple properties and room types
- Advanced automation and reporting need more setup than basic PMS workflows
Best For
Serviced apartment operators managing distribution and operations across multiple properties
Smoobu
channel syncShort-term rental management software that syncs availability across channels, manages bookings, and supports guest messaging workflows.
Channel manager that syncs property availability and reservations across connected booking platforms
Smoobu stands out with a channel-connection focus that targets serviced apartment rentals across booking platforms. It centralizes bookings, guest messaging, and property calendars in one place to reduce double-booking risk. The system also supports operational workflows like housekeeping and tasking tied to reservations. Automation tools help streamline check-in, check-out, and daily front-desk communication for multi-property teams.
Pros
- Channel manager syncs availability to reduce double-bookings across platforms
- Centralized guest messaging keeps conversations linked to each reservation
- Automation supports key steps like check-in and daily operational follow-ups
- Tasking for housekeeping aligns staff work with booking timelines
Cons
- Setup complexity increases for teams managing many units and channels
- Advanced operational workflows require careful configuration
- Reporting depth can feel limited for finance-focused property analysts
Best For
Serviced apartment operators needing channel sync and automated guest operations
Suiteness
marketplaceServiced apartment and vacation rental booking platform that supports property listings and reservation operations for multi-unit operators.
Serviced-apartment booking, availability, and inventory management in one reservation workflow
Suiteness stands out for combining serviced apartment operations software with a guest-facing booking and channel management layer aimed at small and mid-size operators. It covers property and unit inventory, reservations, rate and availability handling, and connection to common booking channels. The platform also supports guest messaging and centralized stay management so teams can operate from one workflow. Its scope centers on apartment rentals rather than broad hotel-suite customizations, which can limit operators with complex back-office requirements.
Pros
- Centralized reservation workflow across units and properties
- Integrated guest messaging reduces manual handoffs
- Channel and availability coordination supports faster selling
- Designed specifically for serviced apartments, not generic lodging
Cons
- Service-level customization is narrower than hotel-focused suites
- Advanced reporting depth is limited versus specialized PMS platforms
- Integrations breadth can be constrained for niche operational tools
Best For
Serviced apartment operators managing multi-unit inventory and bookings
ResNexus
property opsVacation rental property management system that automates guest messaging, scheduling, and channel integration for rental operators.
Central reservation workflow that coordinates operational tasks across properties and units
ResNexus stands out for centralizing reservations and operational workflows for serviced apartments in one system. It supports rate and availability management across properties and units, plus reservation handling from inquiry to booking. The product also focuses on guest and internal task workflows to coordinate housekeeping, check-in, and service follow-ups. Reporting and analytics help teams monitor occupancy and booking performance at the property level.
Pros
- Strong reservation workflow management from inquiry to confirmed booking
- Rate and availability controls designed for multi-unit serviced apartment operations
- Operational task coordination for housekeeping, check-in, and follow-ups
- Property-level reporting for occupancy and booking performance tracking
Cons
- Setup and configuration can require significant onboarding for accurate rules
- User experience can feel complex compared with simpler PMS tools
- Limited public detail about advanced automation and self-service guest features
Best For
Serviced apartment operators managing multi-unit inventory and workflow tasks
Tokeet
booking operationsBooking and property management tool that coordinates reservations, calendars, and guest communication for accommodations.
Recurring stay and serviced apartment unit availability management in one workflow
Tokeet stands out with a service-focused workflow built for serviced apartments rather than generic property management alone. It supports reservations, guest and unit management, and operational tasks that connect front-office activity to housekeeping and maintenance. The system is designed to handle recurring stays and multi-unit inventory so operators can manage availability and costs consistently. It also includes reporting to track occupancy and booking performance across properties.
Pros
- Serviced apartment inventory supports units, rates, and recurring stays
- Operational workflows link reservations to tasks for teams
- Reporting covers occupancy and booking performance for decision-making
Cons
- Setup complexity rises with multi-property configurations
- UI can feel dense for first-time operators
- Integrations and automation depth may lag specialized PMS suites
Best For
Serviced apartment operators managing recurring stays with task-driven operations
Uplisting
rental managementVacation rental management platform that handles listing operations, guest messaging, and multi-channel synchronization.
Serviced apartment operational workflow tying guest stays to unit readiness tasks
Uplisting is distinct for handling served accommodation operations with a booking-to-operations workflow designed for property teams. It combines listings management, guest data handling, and internal task coordination so staff can keep units ready between stays. The system supports operational control for move-in and move-out flows, rather than focusing only on rate setting or channel listings. Reporting and integrations support day-to-day execution across multiple properties.
Pros
- Operational workflow connects guest intake to readiness tasks
- Serviced apartment oriented processes for move-in and move-out
- Multi-property organization supports day-to-day scheduling
Cons
- Configuration depth can slow initial setup for new teams
- Advanced customization requires administrator involvement
- Reporting flexibility is strong but not as granular as specialist tools
Best For
Serviced apartment operators managing multiple properties with shared operations teams
MyVR
rental softwareVacation rental software that manages bookings, guest communication, and channel connectivity for property operators.
Guest journey workflow mapping that converts stay events into actionable housekeeping tasks
MyVR focuses on serviced apartment operations with guest journey and workflow tools that map service requests to on-property actions. It supports bookings and housekeeping processes using centralized property and unit information. The platform also includes team communication and task tracking to keep maintenance and cleaning activities aligned with arrivals and departures. It is a practical fit for operators who need operational visibility across multiple apartment assets.
Pros
- Centralizes housekeeping and maintenance tasks against arrivals and departures
- Guest journey workflows reduce missed service steps during check-in and stays
- Unit-level visibility supports faster coordination across shared responsibilities
- Team task tracking improves accountability for cleaning and maintenance work
- Operational data is organized around property and apartment management needs
Cons
- Configuration and role setup can take time for multi-property teams
- Reporting depth feels less robust than specialized asset management tools
- Some operational actions require more clicks than streamlined desk-first systems
Best For
Serviced apartment operators needing workflow-driven housekeeping and guest service orchestration
Bed24
booking engineProperty management and booking engine for serviced apartments and accommodations that coordinates reservations and guest communications.
Channel management with automated availability and rate synchronization across listings
Bed24 stands out with built-in booking and channel distribution features aimed at serviced apartments and property managers. It combines property listing management, reservations handling, and automation for rates, availability, and guest communications in one workspace. The system also supports recurring and custom charges plus tasks for housekeeping and check-in workflows tied to bookings. Reporting covers operational and revenue views, but deep integrations and advanced revenue management depend on add-ons or specific setup.
Pros
- Integrated booking and calendar management for serviced apartment availability
- Channel management helps reduce manual listing and rate synchronization work
- Housekeeping and guest workflow tasks connect to reservation timelines
- Automation supports fewer manual updates for pricing and special charges
- Reporting covers occupancy, bookings, and operational performance views
Cons
- Setup complexity rises with multiple properties and room configurations
- Advanced revenue strategies require careful configuration and possible add-ons
- Some UI flows feel dense for daily operations compared with simpler PMS tools
Best For
Property managers running multi-unit serviced apartments needing channel-ready workflows
Conclusion
After evaluating 10 tourism hospitality, Hostaway stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Serviced Apartment Software
This buyer's guide helps you choose Serviced Apartment Software by mapping operational needs to specific capabilities in Hostaway, Guesty, Lodgify, Smoobu, Suiteness, ResNexus, Tokeet, Uplisting, MyVR, and Bed24. You will learn which features matter most for guest messaging, channel synchronization, reservations workflows, and housekeeping tasking. You will also get a checklist of selection steps and common setup mistakes tied to real tool constraints.
What Is Serviced Apartment Software?
Serviced Apartment Software centralizes reservations, availability, and guest communication so you can run day-to-day stays across apartments and properties without coordinating everything in separate tools. It connects bookings to operational actions like check-in steps, housekeeping scheduling, maintenance follow-ups, and move-in move-out readiness so staff execute the correct work at the right time. Tools like Smoobu and Bed24 handle channel synchronization so availability and rates stay consistent across connected booking platforms. Platforms like Hostaway and MyVR also map guest journey events to automated messaging and actionable internal tasks.
Key Features to Look For
These features reduce double-bookings, cut manual guest follow-ups, and keep housekeeping and service work aligned to arrivals and departures.
Booking-to-operations workflows that turn stays into tasks
Look for workflows that convert reservation events into housekeeping, check-in, and service tasks. Uplisting excels at move-in and move-out operational workflow tied to guest stays, while MyVR maps guest journey events into actionable housekeeping tasks that align with arrivals and departures.
Automated guest messaging tied to reservation events
Choose tools that automate guest messaging so conversations start from the booking timeline instead of manual outreach. Hostaway and Guesty both stand out for automated guest messaging and guest journey workflows linked to bookings, which reduces missed steps across multi-property operations.
Channel management or channel-sync availability to prevent double-bookings
Prioritize a channel manager that syncs availability and reservations across connected platforms. Smoobu focuses on channel-manager sync to reduce double-bookings, and Bed24 provides channel management with automated availability and rate synchronization across listings.
Centralized reservations workflow across properties and units
Select a system that keeps reservations and day-to-day stay management in one place across units and locations. Hostaway centralizes reservations workflow with operational tasking, while Suiteness supports serviced-apartment booking, availability, and inventory management in one reservation workflow.
Rate and availability controls designed for multi-unit stays
Pick a platform that can manage rate and availability controls at the level your operations actually run. ResNexus provides rate and availability management across properties and units, and Tokeet supports recurring stay and serviced-apartment unit availability management for consistent pricing and availability over repeat bookings.
Operational reporting tied to property and unit performance
Ensure reporting helps revenue and operations teams track performance by property, unit, and operational outcomes. Hostaway includes reporting that monitors performance at property and unit levels, while Suiteness and ResNexus offer occupancy and booking performance visibility used for operational decision-making.
How to Choose the Right Serviced Apartment Software
Match your operational reality to the tool that already models the workflows you need, then validate setup complexity against your team capacity.
Start with your core workflow: guest messaging or operations tasks
If your biggest pain is manual guest follow-ups tied to bookings, select Hostaway or Guesty because both automate guest messaging and guest journey workflows linked to reservation events. If your priority is housekeeping and service execution that must not miss arrivals and departures, choose MyVR or Uplisting because both map stay events into actionable operational tasks tied to guest journeys or move-in move-out readiness.
Confirm channel sync coverage before you commit to multi-channel operations
If you distribute inventory across multiple booking platforms, validate channel management first because availability mismatch directly creates double-bookings. Smoobu provides a channel manager that syncs property availability and reservations, and Bed24 delivers channel management with automated availability and rate synchronization across listings.
Choose a reservations and inventory model that matches your property scale
If you run many properties with automation-first workflows, Hostaway fits because it unifies channel management, centralized reservations, automated messaging, and operational workflows. If you are managing multi-unit inventory and bookings in a single serviced-apartment reservation workflow, Suiteness is a strong match for day-to-day inventory handling.
Test configuration workload against your ability to tune workflows
If you have limited time for onboarding and workflow tuning, be cautious with tools that can feel dense without dedicated setup. Hostaway and Guesty can involve workflow tuning and advanced configuration work, and Smoobu also increases setup complexity as units and channels grow, so validate how quickly your team can implement required SLA steps.
Validate recurring stays and unit readiness for your booking patterns
If you handle recurring stays and need unit availability and cost consistency over repeat bookings, Tokeet is built for recurring stay management with serviced apartment unit availability in one workflow. If your business focuses on readiness tasks between stays across shared operations teams, Uplisting connects guest intake to unit readiness tasks, while ResNexus coordinates reservation workflows with housekeeping, check-in, and service follow-ups.
Who Needs Serviced Apartment Software?
Serviced Apartment Software is built for operators who coordinate bookings, guest communication, and operational execution across units and properties rather than only listing management.
Multi-property operators that want automation-first guest messaging and operations workflows
Hostaway is a strong fit for serviced apartment operators managing multiple properties because it ties automated guest messaging and guest journey workflows to bookings and operational events. Guesty is also a match for operators managing many serviced apartments because it centralizes reservations, messaging, and operational tasking tied to reservation events.
Operators that must prevent double-bookings across connected booking channels
Smoobu is designed for channel sync because it centralizes bookings, guest messaging, and property calendars with a channel manager that syncs availability and reservations across connected platforms. Bed24 also serves property managers running multi-unit serviced apartments by providing channel management with automated availability and rate synchronization across listings.
Operators that need serviced-apartment inventory and reservation execution without hotel-suite complexity
Suiteness fits operators managing multi-unit inventory and bookings since it combines serviced-apartment booking, availability, and inventory management in one reservation workflow. Lodgify is another fit when you want day-to-day stay management plus distribution and a branded booking engine for serviced apartments.
Teams focused on housekeeping and service orchestration tied to guest journey or stays
MyVR is built for guest journey workflow mapping that turns stay events into actionable housekeeping tasks, which suits operators needing operational visibility across assets. Uplisting is ideal for operators with shared operations teams because it ties guest stays to unit readiness tasks for move-in and move-out execution.
Common Mistakes to Avoid
These pitfalls show up when teams choose a tool that cannot model their operational timing or when they underestimate setup and workflow tuning effort.
Implementing without enough time to tune workflows and SLAs
Hostaway and Guesty can require workflow tuning and advanced configuration to match operational processes and SLA expectations. Smoobu can also require careful configuration for advanced operational workflows, so plan for iterative setup instead of a single implementation sprint.
Assuming channel distribution is automatic without validating sync behavior
Smoobu and Bed24 provide the channel manager and synchronization capabilities that reduce double-bookings, but other tools may not fit the same sync intensity for connected platforms. If channel sync is central to your operations, prioritize Smoobu or Bed24 rather than relying on manual updates.
Choosing a tool that focuses on booking entry while your team needs task-driven readiness
Tools like Lodgify support reservations and automated communication, but teams that require task-driven readiness between stays often get better workflow alignment from Uplisting or MyVR. Uplisting ties guest stays to unit readiness tasks, while MyVR converts guest journey events into actionable housekeeping work.
Overcomplicating inventory and automation when your team cannot support dense configuration
ResNexus can require significant onboarding for accurate rules, and its user experience can feel more complex compared with simpler PMS tools. Tokeet also increases setup complexity for multi-property configurations, so only choose it if recurring stay management is a core requirement.
How We Selected and Ranked These Tools
We evaluated Hostaway, Guesty, Lodgify, Smoobu, Suiteness, ResNexus, Tokeet, Uplisting, MyVR, and Bed24 on overall capability, feature depth, ease of use, and value. We prioritized tools that link reservations and guest communication to operational outcomes like housekeeping, check-in steps, and follow-ups, because serviced apartment teams need booking and execution in one workflow. Hostaway separated itself with automation-first guest messaging and guest journey workflows linked to bookings plus centralized reservations workflow and reporting for property and unit performance. Lower-ranked tools typically showed narrower workflow fit for multi-property scale, more setup or configuration complexity, or less granular reporting for finance-focused analysts.
Frequently Asked Questions About Serviced Apartment Software
Which serviced apartment software option best unifies channel management with guest messaging and day-to-day operations?
Hostaway unifies channel management, automated guest messaging, and operational workflows in one serviced apartment stack. Guesty also connects guest communication and reservation events to operational tasking across units and locations.
What tool is strongest for connecting rate and availability synchronization across multiple booking platforms?
Smoobu centralizes bookings, guest messaging, and property calendars to reduce double-booking risk while syncing availability with connected platforms. Bed24 provides channel-ready workflows with automated availability and rate synchronization across listings.
Which platform is best if you need a branded booking engine plus distribution controls for serviced apartments?
Lodgify pairs a branded booking engine with channel management, pricing, availability controls, and day-to-day reservation handling. Bed24 also combines listing management and reservations with automation for rates, availability, and guest communications.
Which serviced apartment software is designed around workflow-driven housekeeping and maintenance tied to arrivals and departures?
MyVR maps guest journey events into actionable housekeeping and maintenance tasks with centralized property and unit information. Suiteness supports centralized stay management plus guest messaging, which helps keep operations aligned to reservation workflows.
If we run recurring stays, which tool manages recurring inventory and task-driven operations together?
Tokeet is built to handle recurring stays with serviced apartment unit availability management in one workflow. ResNexus also centralizes reservations and operational workflows, including guest and internal task coordination for stays.
Which option is most suitable for operators that need centralized reservation workflows from inquiry to booking across properties?
ResNexus emphasizes a centralized reservation workflow that covers rate and availability management and reservation handling from inquiry to booking. Hostaway also links reservations with automated guest journeys and reporting for revenue and operations teams.
Which software is better for move-in and move-out operational control rather than only rate setting or listing changes?
Uplisting focuses on booking-to-operations execution with move-in and move-out workflows that keep units ready between stays. It ties guest data handling to internal task coordination so staff can follow operational readiness steps.
What tool best coordinates tasks across properties and units using centralized reporting?
ResNexus provides reporting and analytics at the property level while coordinating reservation handling and task workflows across units. Hostaway also includes reporting that helps revenue and operations monitor performance alongside automated workflows.
If our team needs guest requests converted into on-property actions, which platform should we evaluate?
MyVR converts stay events and service requests into workflow-driven housekeeping and maintenance actions through guest journey mapping. Guesty supports booking and guest workflow automation plus centralized calendar control that helps trigger operational steps from reservation activity.
Tools reviewed
Referenced in the comparison table and product reviews above.
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