GITNUXSOFTWARE REVIEW
Healthcare MedicineTop 10 Best Patient Texting Software of 2026
Compare patient texting software options like Weave, Solutionreach, and NexHealth for clinics, with tradeoffs for better patient communications.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
Agents extract product evidence with provenance, then collect written reviews and transcribe video reviews and podcasts.
Framework: Features 40% · Ease 30% · Value 30%
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Weave is the best pick for mid-size practices that need two-way patient texting with inbound replies routed into the right staff workflows, since its conversational reply handling keeps messages inside managed team processes, whereas IntakeQ fits specialty teams that want intake-to-follow-up texting journeys tied to intake and appointment state.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Weave
Conversational reply handling that routes inbound patient messages to the right staff workflows.
Best for: Fits when mid-size practices need two-way texting, automated appointment reminders, and logged conversations across teams.
Solutionreach
Editor pickTwo-way conversation handling with staff routing for replies, rather than treating texting as broadcast-only messaging.
Best for: Fits when scheduling-heavy practices need automated texting and staff-managed two-way replies across multiple clinicians.
NexHealth
Editor pickThreaded two-way patient messaging linked to appointment and follow-up context for staff review.
Best for: Fits when appointment-centric practices need automated two-way texting tied to scheduling and follow-up workflows.
Comparison Table
Weave
SMBPatient communication platform with texting, calls, and reviews.
Conversational reply handling that routes inbound patient messages to the right staff workflows.
Weave provides patient texting workflows with two-way messaging and automated outreach for common clinical touchpoints. The system focuses on operational features like message logging, reply handling, and integration options that support practice and care-team communication.
Where many tools stop at one-way reminders, Weave adds conversational routing so staff can act on replies. Admin features support governance through monitored activity and configurable sending behavior for teams managing high message volumes.
- +Two-way patient texting with staff reply workflows
- +Automated appointment reminders aligned to common scheduling events
- +Message archiving for conversation history and operational review
- +Integration options for connecting communication to existing systems
- –Setup needs careful consent and routing configuration before scaling
- –Less suited for highly custom message flows without developer help
- –Conversation oversight can require active staff roles for best results
- –Advanced throughput tuning is not as self-serve as simpler messaging tools
Front-desk scheduling staff
Handle cancellations and reschedules via two-way texting
Faster appointment change processing
Healthcare support teams
Answer patient questions in shared texting threads
Fewer handoff-related delays
Show 2 more scenarios
Dental and veterinary schedulers
Coordinate self-scheduling and appointment communications
Less front-desk coordination needed
Align booking updates with provider availability while keeping texting outreach tied to appointments.
Billing and payment coordinators
Send payment reminders through patient messaging
More consistent payment follow-up
Centralize payment-related outreach alongside other practice messages while tracking message replies.
Best for: Fits when mid-size practices need two-way texting, automated appointment reminders, and logged conversations across teams.
Solutionreach
SMBPatient engagement platform with SMS, email, and reputation tools.
Two-way conversation handling with staff routing for replies, rather than treating texting as broadcast-only messaging.
Solutionreach is a strong fit for practices that want conversational texting plus structured automation around visits. It supports opt-in and message consent handling so outbound messages tie to patient permissions. Two-way replies route back into staff workflows so message threads can be managed instead of treated as one-way notifications.
A common tradeoff is that deeper automation depends on upfront workflow configuration for triggers, audiences, and routing rules. Solutionreach works best when appointment data is already consistent in the connected practice management or EHR workflow, and staff needs a repeatable texting process across multiple clinician schedules.
- +Two-way texting keeps patient replies inside managed message threads
- +Appointment-driven automation covers reminders, recalls, and follow-ups
- +Consent and opt-in controls reduce outbound messaging risk
- +Message archiving and activity tracking support operational accountability
- –Workflow setup requires careful mapping to appointment and patient records
- –Some advanced automation depends on integration readiness for triggers
- –Staff routing rules can require iteration to reduce misdirected replies
Front desk operations teams
Reduce no-shows with automated reminders
Fewer missed appointments
Practice managers
Run patient recall outreach
Higher recall completion
Show 1 more scenario
Care coordinators
Handle post-visit follow-up questions
Quicker follow-up resolution
Post-visit messaging collects patient responses and routes them to staff workflows for timely resolution.
Best for: Fits when scheduling-heavy practices need automated texting and staff-managed two-way replies across multiple clinicians.
NexHealth
SMBPatient experience platform with messaging, booking, and payments.
Threaded two-way patient messaging linked to appointment and follow-up context for staff review.
NexHealth focuses on patient-facing texting workflows tied to scheduling and post-visit communication rather than generic chat blasts.
It supports two-way conversations so practices can handle inbound questions and guided follow-ups in the same channel as outbound messages.
Automation centers on appointment-related triggers and operational follow-ups, with message logging intended to support compliance and continuity across care teams.
- +Two-way texting keeps patient replies inside the appointment communication thread
- +Appointment workflow automation reduces manual reminder and follow-up work
- +Inbound and outbound messaging are designed to stay tied to care workflows
- +Message history supports continuity for staff reviewing prior patient context
- –Complex workflow setup requires disciplined mapping to scheduling and visit states
- –Advanced routing rules depend on how care teams model responsibility in the practice process
- –EHR integration depth can vary by configuration and external system boundaries
- –Granular campaign-level tuning may take time to refine for different patient segments
Practice owners and engagement teams
Text patients through booking and review requests
More bookings and reactivations
Multi-location healthcare organizations
Coordinate intake and follow-up across clinics
Consistent handoffs between sites
Show 2 more scenarios
Outpatient clinic intake teams
Collect digital information via pre-visit texting
Fewer repetitive data entries
Request forms and patient details by message to reduce manual phone intake before appointments.
Practitioners and telehealth coordinators
Align visit notes with post-visit texts
More continuous patient follow-up
Maintain communication continuity for in-person visits and remote follow-ups in one channel.
Best for: Fits when appointment-centric practices need automated two-way texting tied to scheduling and follow-up workflows.
Luma Health
SMBPatient communication and scheduling platform with SMS and chat.
Configurable two-way conversation flows that route patient replies into defined next steps.
Luma Health’s core value centers on workflow-driven texting that can run proactive messages like reminders and reactive flows for inbound patient replies. Two-way texting is managed through conversation rules rather than one-off broadcasts. The product also emphasizes secure handling for PHI in messaging and archiving, which supports ongoing operational review. Integration depth is a key consideration, since Luma Health’s messaging outcomes depend on how scheduling and clinical systems are connected.
- +Workflow-based two-way texting reduces manual reply handling
- +Messaging archive supports longitudinal review of patient conversations
- +Automation rules cover reminders plus follow-up communication sequences
- +Care-team messaging supports coordinated outreach after key events
- –Complex escalation paths may require more configuration effort
- –Integration coverage can limit which EHR or scheduling systems are practical
- –Inbound reply handling depends on correct conversation routing setup
- –Message design flexibility can be constrained by workflow templates
Front desk operations teams
Automated appointment reminders with reply handling
Lower no-show rates
Care coordinators
Post-visit follow-up and check-ins
Faster closure on tasks
Show 2 more scenarios
Clinical support staff
Two-way symptom or question triage
Reduced ad-hoc texting
Routes inbound questions into predefined pathways for documentation and next actions.
Practice administrators
Audit-ready patient messaging review
Improved message accountability
Maintains message records for operational review and internal governance workflows.
Best for: Fits when mid-size practices need two-way texting automation with tracked conversations and consistent follow-up workflows.
Podium
SMBCustomer interaction platform with patient texting and reviews.
Staff conversation inbox ties automated appointment context to real-time patient replies for ongoing messaging threads.
Podium routes two-way patient texting with appointment-related workflows like reminders, confirmations, and follow-ups. It adds inbound conversation handling so staff can respond to patient messages without leaving the practice phone routine.
- +Two-way texting workflow reduces manual call-backs
- +Automation covers reminders and post-visit follow-ups
- +Inbound message archiving supports message review and QA
- +Integration syncing reduces duplicate contact updates
- –Advanced governance controls take configuration discipline
- –EHR mapping depth varies by connected practice system
- –Conversation routing and delegation can add admin overhead
- –High-volume throughput needs number and campaign planning
Customer communications campaign teams
Send segmented group text broadcasts
Replies stay organized
Healthcare and service coordinators
Move patient texts into appointments
More inquiries become visits
Show 2 more scenarios
Reputation and location managers
Draft and send review responses
Responses are timely and consistent
Teams centralize new reviews and prepare consistent replies using templates or AI drafts.
Local sales and service teams
Auto-follow-up after inbound inquiries
Fewer leads go unanswered
Inquiries can be routed into contact records so follow-ups trigger from conversation activity.
Best for: Fits when mid-size practices need two-way patient messaging plus automated appointment follow-ups.
IntakeQ
vertical specialistPatient intake and scheduling platform with secure messaging.
Intake-to-automation messaging journeys that trigger follow ups based on intake and appointment state.
IntakeQ focuses on patient texting workflows that start at intake and continue through scheduled care follow ups. The core capability centers on two-way texting with message automation for common clinical touchpoints like reminders and post-visit check-ins.
- +Two-way texting supports replies that feed patient workflows.
- +Automated reminders and follow ups reduce manual outreach work.
- +Consent handling is built into the patient messaging lifecycle.
- +Message archiving supports internal review and continuity.
- –Advanced routing and segmentation needs careful setup for edge cases.
- –Deep EHR workflow mapping depends on integration depth.
- –Higher throughput requires operational tuning during peak appointment windows.
- –Some specialized workflows require implementation support.
Clinic front desks
Text onboarding forms and consent before first visit
More complete pre-visit information
Health and wellness reception
Replace paper check-in with structured texts
Cleaner intake data
Show 2 more scenarios
Practice schedulers and administrators
Send appointment reminders and administrative updates
Fewer missed appointments
Use two-way texting and automated touchpoints to keep scheduling communication consistent.
Clinic operations coordinators
Route submitted forms for staff review
Clear review ownership
Track review steps and assign intake submissions to designated staff members.
Best for: Fits when practices need intake-to-follow-up texting with two-way patient replies and controlled consent handling.
Spruce Health
vertical specialistHIPAA-compliant patient communication platform with SMS and video.
Two-way message handling that ties inbound replies back to the originating clinical automation workflow for coordinated staff response.
Spruce Health is built around conversational patient messaging tied to clinical events, including automated appointment reminders and post-visit follow-up flows. Two-way texting supports inbound patient replies that map back to the originating workflow so staff can respond within established processes. Integration options commonly target EHR and practice systems so appointment and visit context can drive message content.
- +Two-way texting keeps replies linked to the originating care workflow
- +Care event automation supports appointment reminders and follow-up messaging
- +Governance-oriented controls cover patient messaging compliance needs
- +Integration focus reduces manual data entry for message personalization
- –Inbound routing requires disciplined consent and workflow configuration
- –Some advanced automation patterns may depend on implementation support
- –Clinician response SLAs can become a bottleneck with high reply volume
- –Message content customization may require tighter planning than basic SMS tools
Care operations teams
Inbound replies to appointment reminders
Fewer scheduling back-and-forth loops
Front desk coordinators
No-show reduction with reminder sequences
Lower appointment no-show rates
Show 2 more scenarios
Clinical quality teams
Post-visit follow-up check-ins
More consistent patient follow-through
Follow-up messaging can be triggered by visit completion to prompt timely next steps.
Practice administrators
Consent-controlled patient messaging
Lower compliance exposure
Consent and messaging governance help ensure communication follows patient permissions and audit needs.
Best for: Fits when clinics need automated patient texting tied to clinical workflows with two-way reply handling and governance.
OhMD
vertical specialistPatient texting and telehealth platform for healthcare practices.
Inbound reply routing rules let teams map patient responses to specific staff actions instead of generic inboxing.
OhMD targets patient texting workflows for healthcare practices that need two-way communication tied to scheduling and clinical follow-up. It focuses on automated message journeys like appointment reminders and post-visit follow-ups while routing inbound replies to configured actions.
- +Configurable automation flows for reminders and follow-ups
- +Two-way texting supports inbound patient replies for operational handling
- +Message history enables quick case review and internal auditing
- +Consent controls reduce risk of sending without opt-in
- –Integration depth can be limited if a practice relies on specific EHR-only features
- –Complex campaigns require careful message and timing configuration discipline
- –Reporting granularity may be less detailed than teams expect for telecom-level optimization
- –Advanced workflows may need support for setup beyond basic templates
Patient service and clinical staff
Triage inbound replies in routed inbox
Fewer lost handoffs
Practice administrators and engagement teams
Send standardized operational updates to groups
More consistent delivery
Show 2 more scenarios
Medical reception and front desk
Collect digital check-in steps before visits
Less manual data entry
Patients complete forms and check-in tasks digitally before reaching staff or joining encounters.
Population health and operations teams
Run recall and follow-up message journeys
Improved outreach consistency
Teams schedule structured outreach sequences for overdue care instead of one-off text messages.
Best for: Fits when practices need automated two-way patient texting with operational follow-up and readable message history.
Relatient
SMBPatient engagement platform with appointment reminders and SMS.
Two-way conversational workflows that map replies to automated actions tied to visit workflows.
Relatient enables two-way patient texting workflows with appointment reminders, post-visit follow-ups, and inbound message handling from patients. The system routes conversations through configurable automations and links messaging to practice scheduling and patient records.
- +Two-way patient messaging flows with automated routing to next steps
- +Configurable appointment and follow-up automation tied to patient context
- +Consent capture supports compliant outbound messaging workflows
- +Inbound message handling supports operational follow-up instead of read-only alerts
- –Advanced automation requires careful configuration to prevent unintended triggers
- –Outcomes depend on correct mapping between patient records and message campaigns
- –EHR integration depth can vary by practice system and data availability
- –Reporting granularity for delivery and engagement metrics needs validation during rollout
Centralized patient access teams
Process reply confirmations and reschedules
Less manual scheduling message work
Multi-staff practice communication teams
Coordinate replies in shared inbox
Clear operational view of threads
Show 2 more scenarios
Post-visit outreach coordinators
Run follow-ups tied to outcomes
More consistent post-visit follow-up
Structured post-visit texts link to visit context and capture patient responses for consistent follow-through.
Front-desk and intake staff
Collect digital intake and check-in
Fewer incomplete intake packets
Digital intake texts gather patient details and documents, then connect completion status to visit readiness.
Best for: Fits when a clinic needs two-way texting tied to scheduling and record context.
Rhinogram
vertical specialistPatient texting and telehealth platform for medical practices.
Two-way conversation handling tied to appointment and follow-up workflows, not just outbound reminders.
Rhinogram is a patient texting system built around staff-to-patient messaging workflows that cover confirmations, reminders, and post-visit follow-ups. It supports two-way texting so practices can handle replies without moving conversations into another channel.
- +Two-way texting supports reply handling from patients
- +Consent-centered SMS messaging reduces opt-in drift across campaigns
- +Automation for reminders and follow-ups matches common clinic touchpoints
- +API-based integration supports connecting messaging to existing systems
- –Workflow setup takes more configuration than message-only vendors
- –Integration depth depends on the available endpoints for each connected system
- –Reporting focus can be narrower than practice-wide communication analytics
- –Advanced routing rules require careful governance across user teams
Clinic scheduling and front desk
Automated appointment reminders with reply handling
Fewer reminder calls
Front-desk and support teams
Two-way questions for scheduling instructions
Organized patient communication
Show 2 more scenarios
Healthcare marketing team
Follow up on inbound inquiries
Inquiries turn into visits
Captures responses from digital landing pages and triggers structured follow-up messages.
Medical and dental practices
Pre-visit intake through SMS workflows
Better prepared appointments
Collects patient details and visit context before appointments through forms and texting.
Best for: Fits when clinics need configurable two-way texting workflows with automation and API integration.
Conclusion
After evaluating 10 patient texting software, Weave stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Patient Texting Software
Patient texting software needs more than outbound reminders. This guide covers Spruce Health, Solutionreach, Luma Health, Weave, Podium, OhMD, Rhinogram, NexHealth, Relatient, and IntakeQ, focusing on how each tool handles two-way replies and routes them into usable follow-up workflows.
The review sequence sets up the buyer lens used here. The guide then compares integration breadth, automation behavior for appointment and post-visit messaging, and the governance discipline needed to keep inbound conversations aligned to the right staff actions.
Two-way patient messaging software that connects automated outreach to reply-handling workflows
Patient texting software sends and receives secure messages so practices can run appointment reminders, recalls, and follow-up outreach with patient opt-in consent tied to the messaging flow. Two-way conversation support matters because inbound patient replies must route into staff workflows instead of landing as unmanaged inbox messages.
Spruce Health stands out by tying inbound replies back to the originating clinical automation workflow so staff can coordinate responses inside the same care-event context. Solutionreach also emphasizes reply routing with staff-managed two-way threads so reminders, recalls, and follow-ups stay linked to scheduling records during automated campaigns.
Reply routing, workflow automation, and governance controls for patient texting
Patient texting software must handle inbound replies and route them into operational workflows instead of leaving staff to interpret messages in an unmanaged inbox. Tools like Spruce Health and Solutionreach tie two-way texting to the care-event context so appointment reminders, recalls, and follow-ups can continue after the patient responds.
The second requirement is consistent configuration across message timing, patient consent, and staff responsibility so the system behaves the same way across clinics and sites. Luma Health and Weave emphasize conversation flows and logged messaging history so teams can trace what happened when replies escalate or require manual follow-through.
Two-way reply handling tied to the originating care workflow
Spruce Health maps inbound replies back to the originating clinical automation workflow so staff can coordinate responses inside the same care-event context. Solutionreach routes replies into staff-managed threads so automated reminders, recalls, and follow-ups stay linked to the scheduling records.
Workflow-based conversation routing instead of broadcast-only messaging
Luma Health uses configurable two-way conversation flows that route patient replies into defined next steps with a messaging archive for longitudinal review. Weave routes conversational replies to the right staff workflows while aligning automated appointment reminders to common scheduling events.
Staff inbox threading and reply context for ongoing follow-ups
Podium provides a staff conversation inbox that ties automated appointment context to real-time patient replies for ongoing message threads. NexHealth keeps two-way patient messages inside the appointment communication thread so reminders and follow-ups require less manual reconciliation.
Inbound reply routing rules that map responses to specific staff actions
OhMD applies inbound reply routing rules so teams map patient responses to specific staff actions rather than generic inboxing. Rhinogram links two-way conversation handling to appointment and follow-up workflows so reply handling remains connected to follow-up automation.
Automation reach across intake, visit state, and follow-up journeys
IntakeQ supports intake-to-automation messaging journeys that trigger follow-ups based on intake and appointment state while allowing two-way patient replies. Relatient maps two-way conversational workflows to automated actions tied to visit workflows so reply outcomes can drive next steps.
Choose based on how inbound replies become the next operational step
Start with reply routing behavior because patient texting succeeds or fails based on whether replies produce a predictable staff action. Spruce Health and Solutionreach focus on coordinating replies inside the care workflow, while Luma Health and Weave emphasize conversation flows and logged history for traceable next steps.
Then choose the automation model that matches operations. If staff want predefined next steps tied to automation events, Luma Health and Relatient fit conversation-to-action workflows. If staff want automation that stays anchored to scheduling threads, Podium and NexHealth fit appointment-centric messaging models.
Pick the reply-to-action architecture
Choose Spruce Health when inbound replies must attach to the originating clinical automation workflow so staff responses stay inside the same care-event context. Choose OhMD when reply routing rules must map patient responses to specific staff actions with configurable automation flows for reminders and follow-ups.
Match automation scope to scheduling and follow-up workflows
Choose Solutionreach or Weave when appointment-driven automation must cover reminders, recalls, and follow-ups and staff-managed two-way threads must keep reply context intact. Choose NexHealth or Podium when appointment-centric threaded messaging reduces the need for manual call-backs after patients respond.
Decide how much conversation traceability the team needs
Choose Luma Health when teams need a messaging archive for longitudinal review and configurable escalation paths that route replies into defined next steps. Choose Podium when teams want a staff conversation inbox that ties automated appointment context to real-time replies for ongoing message threads.
Select an intake or visit-state model for upstream automation
Choose IntakeQ when workflows must start at intake and trigger follow-ups based on intake and appointment state while supporting two-way patient replies. Choose Relatient when automation must map replies to actions tied to visit workflows rather than just appointment reminders.
Validate escalation and routing complexity against available implementation help
Choose Weave when setup can be handled internally for consent and routing configuration before scaling across teams. Choose Rhinogram when workflow setup effort is acceptable because its two-way texting is tied to appointment and follow-up workflows and depends on integration endpoints.
Organizations that should buy Patient Texting Software now
Practices should select patient texting software when inbound patient replies have to create operational work instead of generating questions for staff to answer manually. Two-way conversation handling is the baseline need for clinics running appointment reminders, recalls, and post-visit follow-up automation.
The specific fit depends on how operations model responsibility across clinicians, scheduling records, and visit states. Spruce Health and Solutionreach fit teams that want coordinated replies aligned to care-event workflows, while IntakeQ fits organizations that treat intake as the starting point for follow-up journeys.
Scheduling-heavy clinics with multi-clinician reply handling
Solutionreach fits teams that need staff-managed two-way replies across multiple clinicians while keeping replies inside managed message threads for reminders and recalls.
Care teams that must coordinate inbound replies with clinical automation
Spruce Health fits clinics that require inbound routing tied to the originating clinical automation workflow so staff can coordinate responses inside the same care-event context.
Mid-size practices that want conversation traceability and defined next steps
Luma Health fits practices that want workflow-based two-way texting with tracked conversations and a messaging archive for longitudinal review.
Appointment-centric practices using threaded messaging to reduce manual follow-up
NexHealth fits practices that need two-way texting linked to appointment and follow-up context so patient replies stay inside the appointment communication thread.
Practices building automation from intake through to appointment outcomes
IntakeQ fits when intake-to-automation messaging journeys must trigger follow-ups based on intake and appointment state while still supporting two-way patient replies.
Common patient texting implementation mistakes that break two-way workflows
The most common failure mode is building automated outreach without a disciplined mapping from patient replies to the next staff workflow. This causes inbound messages to accumulate in an inbox and forces manual triage instead of using routing rules and workflows.
A second failure mode is scaling message flows without validating consent and workflow timing edge cases. Several tools highlight that advanced automation depends on careful configuration effort and disciplined workflow mapping to appointment and visit states.
Treating two-way texting as broadcast messaging
Choose a tool with staff conversation routing such as Solutionreach or Weave so inbound replies stay inside managed message threads instead of becoming free-form inbox messages.
Skipping workflow mapping between replies and appointment or visit states
Avoid rollout plans that do not map patient records to message campaigns because NexHealth and Relatient both call out that advanced workflow setup requires disciplined mapping.
Scaling inbound routing without consent and workflow configuration discipline
Plan for consent-centered configuration because Spruce Health and OhMD both tie inbound routing performance to disciplined consent and workflow setup.
Overbuilding escalation paths beyond what the team can configure
Luma Health and Rhinogram both indicate that complex escalation paths or workflow setup can require more configuration effort, so start with a minimal set of routes and expand after validation.
How We Selected and Ranked These Tools
We evaluated each patient texting tool on feature depth for two-way reply handling and workflow routing, ease of configuring consent and automation flows, and overall value for the intended texting use case. Feature coverage counted for 40% of the score and included staff routing behavior, conversation threading, and how automated appointment reminders and follow-ups continue after replies.
Ease and value each counted for 30% and reflected setup complexity and whether advanced automation patterns depend on integration readiness and implementation support. Spruce Health separated itself by tying inbound replies back to the originating clinical automation workflow so coordinated staff response stays inside the same care-event context.
Frequently Asked Questions About Patient Texting Software
Which tools in the list support two-way texting that routes patient replies into staff workflows?
How does Spruce Health connect patient texts to clinical context instead of sending standalone reminders?
When outbound messaging triggers depend on scheduling events, which platforms handle appointment-centric automation well?
What breaks if patient consent and opt-in status are not enforced before sending texts?
How do these tools handle inbound replies when multiple clinicians are involved?
What integration depth should be expected for EHR or scheduling system sync in this category?
Which products provide configurable conversation flows instead of simple scripted reminders?
Where does thread visibility matter for patient texting operations, and which tools address it directly?
How should a practice plan data migration for message history and governance when switching texting vendors?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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