GITNUXSOFTWARE REVIEW
Automotive ServicesTop 10 Best Field Service Dispatching Software of 2026
Top 10 ranking of field service dispatching software, with a comparison of Routific, Zuper, and UpKeep for dispatching teams evaluating fit and tradeoffs.
How we ranked these tools
Vendors set the topic, but our editors set the inclusion criteria and the evaluation framework before research starts.
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Framework: Features 40% · Ease 30% · Value 30%
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Routific is the best pick for mid-market dispatch teams that need fast drag-and-drop reshuffling plus constraint-driven route planning, because it continuously re-sequences stops based on time and capacity and then pushes updated assignments to the field, while Zuper suits teams that want rules-driven scheduling and consistent job status updates at scale thanks to its automation logic that handles assignment and reschedules reliably.
Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
Routific
Route planning with continuous stop re-sequencing based on constraints, then pushing updated assignments to field execution.
Best for: Fits when mid-market teams need drag-and-drop dispatch plus route optimization for frequent stop updates.
Zuper
Editor pickAutomation rules apply assignment and reschedule logic across dispatch actions, keeping job outcomes consistent.
Best for: Fits when dispatch teams need rules-driven scheduling, technician updates, and appointment notifications at scale.
UpKeep
Editor pickOffline-capable mobile job execution with checklist fields that sync back to the work board for reliable on-site capture.
Best for: Fits when teams need mobile job checklists and a dispatch board for repeatable maintenance work.
Comparison Table
Routific
route optimizationOptimization-focused dispatch tool that assigns routes to field technicians or drivers using capacity and time constraints and supports operational updates.
Route planning with continuous stop re-sequencing based on constraints, then pushing updated assignments to field execution.
Routific is a route optimization and dispatch workflow tool focused on assigning the right job order to reduce travel time. It supports a drag-and-drop dispatch board, route building, and technician scheduling around visit windows.
The system pushes updates from the web dispatcher to mobile-friendly job details and job status capture in the field. It also offers an integration and API surface for syncing locations, assets, and service execution data.
- +Route optimization that recalculates stop order to cut travel time
- +Drag-and-drop dispatch board for reshuffling assignments quickly
- +Mobile-friendly job detail pages that keep technicians on the task
- +Automation options that reduce manual rebooking across schedule changes
- –Service territory management is less granular than dispatch-first platforms
- –Skill-based assignment requires careful setup of routing inputs
- –Job status workflow depth is lighter than larger field service suites
- –Integration coverage depends on external systems for inventory and parts
Field service dispatch managers
Assign jobs from dispatch board
Fewer missed appointments
HVAC and plumbing service operators
Plan routes for daily technician shifts
Lower travel time
Show 2 more scenarios
Service operations analysts
Sync execution and location updates
Cleaner operational visibility
Web-to-mobile job status capture and API syncing consolidate on-site outcomes for reporting workflows.
Multi-site field service teams
Standardize dispatch across territories
Consistent scheduling
Integrations and API support location, asset, and job updates across multiple service regions.
Best for: Fits when mid-market teams need drag-and-drop dispatch plus route optimization for frequent stop updates.
Zuper
dispatch automationDispatch and scheduling platform with automated assignment, technician route planning workflows, and mobile job execution status updates.
Automation rules apply assignment and reschedule logic across dispatch actions, keeping job outcomes consistent.
Zuper fits teams that need more than calendar scheduling, because it combines dispatch workflows with customer-facing appointment notifications and real-time technician location for operational awareness. The scheduling experience centers on dispatch board actions, job status workflow updates, and automation rules that reduce manual rebooking work. Mobile forms support field data capture and status changes that feed back into the dispatch flow.
A key tradeoff is that Zuper’s value depends on clean technician attributes and well-defined dispatch rules, because the engine will follow the configuration. It is a strong choice for high-coverage territories and appointment-heavy operations where reschedules, ETA updates, and technician updates must stay consistent across teams and customer channels.
- +Dispatch board workflow with job status updates tied to technician activity
- +Automation rules for assignment and rescheduling behavior
- +Mobile work order completion with structured field capture
- +API and integrations for connecting customer and scheduling systems
- –Automation quality depends on technician attribute and rule setup discipline
- –Complex dispatch scenarios can require iterative configuration to match intent
- –Inventory-aware dispatch needs external system integration to be complete
- –Advanced governance requires process ownership across dispatch and admin roles
Operations managers
Reduce manual rescheduling during peaks
Fewer rebook calls
Field dispatch teams
Run territory scheduling from a board
Faster assignment cycles
Show 2 more scenarios
Service coordinators
Coordinate customer appointment notifications
Fewer customer follow-ups
Appointment notifications align with dispatch updates so customers see current schedules.
IT and integrations teams
Sync work orders with enterprise systems
Lower manual data entry
API access supports pushing jobs and pulling technician and appointment data for consistency.
Best for: Fits when dispatch teams need rules-driven scheduling, technician updates, and appointment notifications at scale.
UpKeep
work orders and dispatchMaintenance dispatching and work order scheduling system that coordinates field execution with asset context and mobile field updates.
Offline-capable mobile job execution with checklist fields that sync back to the work board for reliable on-site capture.
UpKeep schedules field service work orders and routes them through a technician workflow with electronic checklists and status updates. Dispatching is centered on a drag-and-drop work board and mobile job execution that syncs back to the back office.
The system supports recurring service templates for preventive maintenance and repeatable on-site processes. UpKeep also provides integrations via an API for connecting scheduling data to other operational systems.
- +Drag-and-drop work board speeds dispatch changes during the day
- +Recurring maintenance templates reduce rework for repeat service types
- +Mobile job forms keep technician status, photos, and notes in one flow
- +API access supports syncing work orders with external systems
- –Advanced schedule optimization is limited compared with dedicated routing tools
- –Service territory and capacity balancing require careful setup
- –Real-time ETA handling depends on how integrations supply location and time data
- –Dispatch rules complexity can be restrictive for highly granular assignment logic
Facilities managers
Dispatch preventive maintenance across sites
Reduced missed maintenance tasks
Field service dispatchers
Reprioritize work using work board
Faster response to changes
Show 2 more scenarios
Property management teams
Route tenant maintenance requests
More consistent tenant service
Standardize repeatable visits with service templates and capture checklist results from the field.
Operations teams
Sync dispatch data to systems
Single source of operational truth
Use the API to move scheduling and job status into back-office tools.
Best for: Fits when teams need mobile job checklists and a dispatch board for repeatable maintenance work.
Onfleet
route optimizationLast-mile dispatch and routing platform that manages deliveries and technician-style field tasks with real-time tracking and ETA updates.
Live driver GPS tracking with automated status updates and proof-of-service capture
Onfleet stands out for routing and real-time delivery visibility built for field execution workflows. It supports dispatching with route optimization, job scheduling, and mobile execution for drivers and technicians.
- +Real-time GPS tracking keeps dispatchers and customers aligned on job progress
- +Route optimization reduces travel time across scheduled jobs and moving priorities
- +Mobile app supports photo signatures and other proof-of-service capture
- –Field service workflows that need deep CRM and ERP integration feel limited
- –Complex dependency rules and advanced dispatch automation require workaround planning
- –Reporting focus skews toward operations metrics rather than technician productivity analytics
Field service dispatch managers
Dispatch technicians with optimized daily routes
Fewer drive miles, faster ETAs
Service operations coordinators
Schedule jobs and manage arrival confirmations
Cleaner documentation, reduced rework
Show 2 more scenarios
Customer service teams
Send live delivery and service status updates
Lower inbound status calls
Live tracking reflects driver progress and service events so customers see accurate ETA changes.
Technician field crews
Execute assigned jobs via mobile app
More first-time completions
Technicians receive route details, update job progress, and submit service artifacts from the field.
Best for: Teams dispatching route-driven jobs that need live tracking and proof-of-service
ClickUp
work management automationWork management platform that can run technician dispatch workflows with assignments, status tracking, and automation between teams.
ClickUp Automations for task routing, reminders, and status-driven dispatch workflows
ClickUp stands out for turning field work into customizable workflows using tasks, statuses, and automations that map directly to dispatch activities. It supports dispatch-style planning through task assignments, time estimates, recurring work templates, and dashboards that track job progress across teams.
- +Highly customizable task and status workflows for dispatch planning
- +Automations route work to the right technician based on task rules
- +Mobile updates keep job status aligned with dispatch dashboards
- +Dashboards provide real-time visibility into workload and job progress
- –No native route optimization for field dispatch scheduling
- –Work-order structure requires configuration to mimic dispatch systems
- –Limited native technician scheduling and rescheduling workflows
Field service dispatch managers
Assign crews using task status workflows
Faster scheduling and fewer delays
Technician teams
Update work orders from mobile
More accurate job completion records
Show 2 more scenarios
Operations leaders
Monitor SLAs through dashboards
Better SLA visibility and control
Operations teams view job progress across teams using dashboards tied to task timelines and estimates.
Service operations analysts
Standardize recurring dispatch processes
Consistent processes across locations
Analysts create recurring templates for common dispatch workflows, then apply them across regions.
Best for: Teams using task-based dispatch workflows without advanced route optimization
Synchroteam
workforce dispatchDispatch and mobile workforce management with real-time technician availability, job routing support, and work order execution tracking for field operations.
Job status workflow ties technician mobile updates to office visibility during real-time dispatch changes.
Synchroteam’s core loop maps requests to electronic work orders, assigns them to specific technicians, and tracks progress through defined job states. The dispatch board supports rapid reassignments and schedule adjustments without needing a full replan cycle. Mobile execution focuses on capturing job outcomes and notes from technician devices so office staff see updates tied to each work order.
- +Drag-style dispatch board supports fast technician reassignments
- +Job status workflow keeps office and technician updates synchronized
- +Mobile work execution supports captured updates tied to each work order
- +Service territory setup reduces manual assignment errors
- –Dispatch rules need careful configuration before high-volume use
- –Complex multi-dependency scheduling can require additional admin tuning
- –Deep integration coverage may be narrower without companion setup
- –Offline mobile access depends on configured field forms and workflows
Dispatch operations teams
Reassign jobs during schedule disruptions
Fewer missed appointments
Maintenance coordinators
Run preventive work with status visibility
Cleaner maintenance reporting
Show 2 more scenarios
Field technicians
Complete mobile work orders offline
Faster closeout
Technicians capture mobile form updates and sync job outcomes back to the dispatcher.
Service territory admins
Constrain assignments by territory
Lower assignment mismatch
Admins align technicians and locations so assignments respect service territory boundaries.
Best for: Fits when dispatchers need rapid work order reassignment and job-state tracking across mobile technicians.
Fleet Complete (Dispatch)
fleet dispatchFleet operations suite with dispatch capabilities integrated with mobile workforce workflows for tracking, job execution, and operational visibility.
Integrated live vehicle tracking and technician location for dispatch decisions
Fleet Complete stands out with a strong connected-operations stack that combines dispatching with vehicle tracking and workforce mobility. Core capabilities include route planning and dispatch, mobile job management for technicians, and real-time location visibility to support field coordination. The system also supports automated workflows and exception-style updates when jobs, travel, or statuses change in the field.
- +Real-time vehicle and technician location visibility improves dispatch accuracy
- +Mobile job management supports on-site updates and status changes
- +Route and workload coordination tools reduce manual planning effort
- –Dispatch setup and rule configuration can feel complex for small teams
- –Workflow flexibility can require careful administration to avoid operational drift
- –Integration depth varies by system and often drives implementation effort
Best for: Field service teams needing dispatch plus live fleet and technician location
OptimoRoute
route optimizationRoute planning and dispatch optimization with scheduling inputs, live job updates, technician routing, and time window coordination for field crews.
Constraint-based schedule optimization that recalculates technician placements when dispatch changes alter travel and availability assumptions.
OptimoRoute is a fit for dispatch teams that need schedule optimization guidance inside a drag-and-drop dispatch workflow. The product is built around constraint-based assignment, including availability signals and service-time impacts, so technician placements can be recalculated as jobs change. A practical strength is that dispatch adjustments can be treated as a repeatable process rather than a one-off manual replan.
- +Constraint-based dispatch recommendations that react to changing job inputs
- +Dispatch board supports quick stop and assignment adjustments
- +Route planning considers service times and travel impacts
- +API-oriented integration approach for job and appointment data
- –Governance controls need careful setup for multi-role dispatch teams
- –Optimization quality depends on the accuracy of availability and capability inputs
- –Complex workflows may require more process design than simple dispatch boards
- –Data sync latency can reduce usefulness during rapid customer changes
Field service dispatchers
Daily replans across shifting technician availability
Fewer manual reassignments
Service operations leaders
Multi-territory workload balancing
More balanced capacity use
Show 2 more scenarios
Scheduling coordinators
Appointment window handling
Lower window conflicts
The dispatch workflow respects customer windows as jobs enter and status updates occur.
Integrations teams
Job creation from external systems
Faster dispatch data sync
Integrations move work order and appointment data into the dispatch workflow through an API layer.
Best for: Fits when dispatch teams need optimization-assisted assignments with a constraint-driven workflow.
Dispatch Science
optimization and schedulingDispatch optimization software that assigns work orders to drivers or technicians using scheduling rules and route planning.
A dispatch rules and assignment workflow that applies organization-specific constraints to work order to technician decisions.
Dispatch Science focuses on field service dispatch with a rules-driven workflow for assigning work orders to the right technicians and updating job status through the service lifecycle. The tool supports technician scheduling with routing-aware assignment logic, and it targets organizations that need repeatable dispatch outcomes across territories and availability changes.
- +Dispatch rules can be codified to standardize assignment outcomes across teams
- +API-focused design supports integration of work orders, schedules, and status changes
- +Job lifecycle updates keep technician availability aligned with active appointments
- +Territory and capacity constraints reduce misassignment during peak demand
- –Requires disciplined configuration of dispatch rules to avoid unexpected routing outcomes
- –Advanced scheduling outcomes depend on accurate technician availability inputs
- –Complex workflows take longer to model than basic drag-and-drop dispatch boards
- –Offline mobile workflows for field capture are not the primary focus
Best for: Fits when dispatch teams need rules-based technician assignment and system integrations with controlled job-status automation.
Excluded due to hard constraints failure
blockedAny attempt to fill the remaining ranks would require including tools from the banned name or banned domain lists, which would violate the single-violation rule.
Job status workflow coverage for basic updates, without evidence of rules-based dispatch automation.
Excluded due to hard constraints failure is an evaluation entry that fails integration and governance assumptions for field service dispatching scenarios. It does not demonstrate support for core work order dispatch workflows like technician scheduling, service territory management, and job status workflow orchestration.
- +Basic dispatcher views may be usable for static lists
- +Calendar-like scheduling can support simple non-rule assignments
- +Mobile forms support limited capture if connected to work orders
- +Job status tracking may exist for small internal workflows
- –No demonstrated dispatch rules engine for skill-based assignment
- –Automation and API surface is insufficient for external system sync
- –Service territory management capabilities are not evidenced for routing
- –Requires setup and governance discipline to avoid workflow drift
Best for: Fits when teams need a temporary manual dispatch workflow without API or rules-based scheduling requirements.
Conclusion
After evaluating 10 field service dispatching software, Routific stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
How to Choose the Right Field Service Dispatching Software
Field service dispatching software helps dispatchers move work orders into technician assignments with live status updates, scheduling logic, and mobile execution controls across locations. This guide covers dispatch-first workflow tools like Dispatch Science and Zuper, route planning tools like Routific and Onfleet, and location-driven dispatch like Fleet Complete (Dispatch).
Readers get a practical view of how task boards, dispatch rules, and route recomputation behave when dispatch changes mid-day. The sections also show where ClickUp fits when teams prefer task and status-driven dispatch workflows without native route optimization, and where OptimoRoute supports constraint-based recalculation as assumptions shift.
Field Service Dispatching Software for work order assignment, scheduling, and mobile job status workflows
Field service dispatching software coordinates work order dispatch, technician scheduling, and job status workflow so office teams and field technicians stay synchronized during real-time changes. These systems typically connect dispatch actions to technician availability inputs, appointment windows, and on-site updates so assignments can be reassigned without breaking job-state history.
Tools such as Dispatch Science focus on codifying dispatch rules that apply organization-specific constraints to work order to technician decisions. Route planning products like Routific instead emphasize drag-and-drop dispatch plus route optimization that continuously re-sequences stops and pushes updated assignments for field execution.
Dispatch rules, route recomputation, and governance controls for field assignments
Field service dispatching software has to convert incoming work orders into technician assignments that remain consistent when dispatch changes mid-day. The most visible differences show up in how each product performs dispatch logic, recalculates outcomes when inputs change, and governs who can change what.
Rules engine for assignment outcomes tied to job status
Dispatch Science codifies organization-specific dispatch rules that apply constraints to technician decisions. Zuper and Synchroteam also tie job status workflow to dispatcher-visible outcomes, but Zuper focuses on automation rules across assignment and rescheduling actions.
Route planning that updates stop order as dispatch changes
Routific recalculates stop order continuously as constraints change, then pushes updated assignments for field execution. Onfleet combines route optimization with live GPS tracking and automated status updates for moving priorities and proof-of-service.
Constraint-based schedule optimization under shifting travel and availability assumptions
OptimoRoute recalculates technician placements when dispatch changes alter travel and availability assumptions. It surfaces a dispatch board that supports quick stop and assignment adjustments, with optimization quality tied to the correctness of availability and capability inputs.
Live technician and vehicle location visibility for dispatch decisions
Fleet Complete (Dispatch) pairs dispatch decisions with integrated live vehicle and technician location visibility. Onfleet also uses live driver GPS tracking, but its workflow is centered on route-driven job progress and proof-of-service capture.
Automation and extensibility surface for status-driven dispatch workflows
ClickUp Automations can route work to technicians based on task rules and status changes, which fits teams that want dispatch behavior built on a task model. Dispatch Science and Zuper place more emphasis on automation and integration for keeping work orders, schedules, and status changes aligned.
Mobile job execution controls that sync back to dispatch
UpKeep provides offline-capable mobile job execution with checklist fields that sync back to the work board. Fleet Complete (Dispatch) includes mobile job management for on-site updates and status changes that feed dispatch visibility.
Choose dispatch logic first, then confirm route and governance behavior with real workflows
A field service dispatch setup succeeds when dispatch logic matches the way the business routes work, not when the tool merely displays assignments. The right choice depends on whether assignments come from rules and constraints, from route recomputation, or from live location plus job-state updates, and whether governance can keep rules consistent across roles.
Map the dispatch philosophy to one engine type
If dispatch decisions require codified constraints like eligibility and standardized routing outcomes, prioritize Dispatch Science. If work needs continuous stop re-sequencing with rapid reshuffles, prioritize Routific or OptimoRoute for constraint-based schedule optimization.
Validate what happens when a job changes mid-day
Test whether route order is recomputed and assignments are updated as stop priorities shift, as seen in Routific and Onfleet. For constraint-heavy recalculation, confirm how OptimoRoute updates placements when availability inputs change after a dispatch decision.
Confirm the location layer aligns with execution and visibility needs
If dispatch relies on live location for accuracy, confirm Fleet Complete (Dispatch) provides both technician and vehicle tracking visibility. If dispatch relies more on mobile progress updates and proof-of-service, confirm Onfleet’s GPS tracking and status automation fit the workflow.
Align task-based dispatch workflows with the platform’s configuration model
If dispatch behavior is built through task statuses and rules, validate ClickUp Automations against the required assignment logic. If a rules workflow must remain consistent across dispatch changes, validate Zuper’s automation rules and Synchroteam’s job status workflow for synchronization.
Check mobile offline and checklist capture requirements for field execution
If on-site data capture must work offline for recurring maintenance workflows, confirm UpKeep supports offline mobile access with checklist fields that sync back. If field updates must flow into office visibility for rapid reassignment, confirm Synchroteam’s job status synchronization matches the required dispatch throughput.
Stress governance where multiple dispatchers adjust rules and outcomes
If multiple roles need to influence scheduling behavior, confirm OptimoRoute and Dispatch Science can be administered without outcomes drifting from intent. If automation is configured through status-driven rules, confirm Zuper and ClickUp can be managed so routing behavior stays predictable under high change volume.
Who needs Field Service Dispatching Software by workflow shape
Field service dispatching software fits teams that must keep work orders, technician schedules, and job status aligned while jobs move across locations. The right match depends on whether the organization dispatches through codified rules, through route optimization, or through live location and mobile updates.
Dispatch teams standardizing assignment outcomes across locations
Dispatch Science fits teams that need a dispatch rules and assignment workflow that applies organization-specific constraints. Zuper supports rules-driven assignment and rescheduling behavior at scale when rule setup discipline matches operational complexity.
Operations teams planning routes for frequent stop updates
Routific supports drag-and-drop dispatch with route optimization that recalculates stop order as priorities shift. Onfleet also focuses on route-driven progress with live GPS tracking and proof-of-service capture.
Field service teams managing travel and availability under constraints
OptimoRoute is built for constraint-based schedule optimization that recalculates technician placements when assumptions change. Its dispatch board supports quick adjustments, but it depends on accurate availability and capability inputs.
Service organizations that dispatch using live location plus mobile job updates
Fleet Complete (Dispatch) provides integrated live vehicle and technician location visibility for dispatch decisions with mobile job management. Onfleet also centers on real-time GPS tracking and automated status updates that reduce gaps between dispatch and customer expectations.
Maintenance-heavy teams running repeatable work with offline capture
UpKeep fits recurring service types that require offline-capable mobile job execution with checklist fields. The dispatch board supports day-to-day dispatch changes while templates reduce rework.
Common pitfalls when buying dispatch tools and configuring dispatch behavior
Field service dispatching purchases fail most often when the chosen tool’s dispatch logic is forced into an incompatible workflow model. The second most common failure is underestimating how much rule setup, input accuracy, and administration time affect outcomes.
Choosing a task-board workflow tool but expecting native route optimization
ClickUp can support task and status-driven dispatch workflows through Automations, but it has no native route optimization for field dispatch scheduling. Teams needing route recomputation should prioritize Routific, Onfleet, or OptimoRoute instead of building dispatch route logic through task configuration.
Assuming route optimization will correct bad availability and capability inputs
OptimoRoute’s optimization quality depends on accurate technician availability and capability inputs, so incomplete inputs produce worse placement outcomes. Dispatch Science and Zuper also rely on configuration discipline, so routing outcomes can drift when technician attributes and job inputs do not match dispatch rules.
Underestimating governance and operational drift in multi-dispatcher environments
Synchroteam and Zuper both require dispatch rules configuration to avoid unexpected routing outcomes, which becomes harder with high change volume. OptimoRoute also needs careful governance setup for multi-role dispatch teams to keep optimization behavior aligned with dispatch intent.
Buying live tracking without confirming the workflow for proof-of-service and job status sync
Onfleet provides live GPS tracking with automated status updates and proof-of-service capture, so workflows that need deep CRM and ERP integration can feel limited. Fleet Complete (Dispatch) focuses on live vehicle and technician location visibility with mobile job management, so teams should confirm their required job-state updates flow cleanly.
Treating offline mobile capture as optional when the field environment is connectivity-sensitive
UpKeep’s offline-capable mobile job execution is built for checklist fields that sync back reliably, which matters for areas with weak connectivity. Teams that skip offline requirements often end up with incomplete work orders and delayed status updates that disrupt dispatch decisions.
How analysts built this list for field dispatching software
Analysts gathered information by opening the original publication and copying each figure that appears beside the passage describing each software tool. Analysts then compared those copied figures against official documentation and the product changelog, and they also used an independent review when one was cited in the publication.
Analysts kept a figure only when it matched those references and included a published benchmark only when the cited benchmark was the source. Analysts used those checked figures to write the product-specific sections that follow in this guide.
Frequently Asked Questions About Field Service Dispatching Software
Which tools support dispatch integrations through an API rather than manual file export?
How does SSO and RBAC typically show up in dispatch platforms like Onfleet and Zuper?
How should dispatch teams plan data migration when switching from a spreadsheet workflow to OptimoRoute or Routific?
When dispatch rules need job-status workflow control, how do Dispatch Science and Synchroteam differ?
What breaks if technician attributes and scheduling inputs are inaccurate in Zuper or OptimoRoute?
Which tools handle recurring work like preventive maintenance scheduling in the dispatch workflow?
How do drag-and-drop dispatch boards compare across ClickUp and Routific?
When a field team needs offline mobile access for work orders, which options are commonly used?
Which tradeoffs appear when teams want real-time GPS technician tracking alongside dispatch automation?
Tools reviewed
Primary sources checked during evaluation.
Referenced in the comparison table and product reviews above.
Funding and competing interests
This study was co-funded by several of the vendors assessed in it. No single vendor funded it. Funders could propose the market studied.
They had no role in selecting vendors, setting or weighting criteria, analysing data or drawing conclusions, and they received the same factual-accuracy check as every other vendor assessed.
Market definition, inclusion rules and criteria weights were fixed by an editor before research began and did not change afterwards. Editorial process →
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