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Healthcare MedicineTop 9 Best Appointment Text Reminder Software of 2026
Compare the top 10 Appointment Text Reminder Software tools for 2026 clinics and practices. Explore ranked picks and switch smarter.
How we ranked these tools
Core product claims cross-referenced against official documentation, changelogs, and independent technical reviews.
Analyzed video reviews and hundreds of written evaluations to capture real-world user experiences with each tool.
AI persona simulations modeled how different user types would experience each tool across common use cases and workflows.
Final rankings reviewed and approved by our editorial team with authority to override AI-generated scores based on domain expertise.
Score: Features 40% · Ease 30% · Value 30%
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Editor’s top 3 picks
Three quick recommendations before you dive into the full comparison below — each one leads on a different dimension.
SimplePractice
Appointment text reminders automated from the scheduling system with patient-linked messaging
Built for therapy practices wanting appointment text reminders without separate messaging tools.
MediRecords
Appointment-triggered SMS reminders from the practice scheduling workflow
Built for medical practices needing integrated SMS reminders from appointment schedules.
Doctolib
Appointment-linked SMS and message automation for confirmations and updates
Built for clinics using Doctolib scheduling that want automated SMS reminders.
Related reading
Comparison Table
This comparison table reviews appointment text reminder software used in clinical and customer service workflows, including SimplePractice, MediRecords, Doctolib, Microsoft Dynamics 365 Customer Service, and Twilio. It highlights how each option handles SMS and automated reminder delivery, scheduling integrations, contact management, and admin controls so teams can match tooling to their appointment processes.
| # | Tool | Category | Overall | Features | Ease of Use | Value |
|---|---|---|---|---|---|---|
| 1 | SimplePractice Provides patient appointment scheduling with automated SMS appointment reminders for healthcare practices. | practice management | 8.8/10 | 9.0/10 | 8.8/10 | 8.4/10 |
| 2 | MediRecords Delivers healthcare scheduling workflows with automated text appointment reminders sent to patients. | medical scheduling | 8.1/10 | 8.4/10 | 7.8/10 | 7.9/10 |
| 3 | Doctolib Runs appointment booking and healthcare communication that can send automated reminders by SMS to patients. | patient scheduling | 8.1/10 | 8.3/10 | 8.0/10 | 7.8/10 |
| 4 | Microsoft Dynamics 365 Customer Service Supports appointment-related messaging automation that can dispatch SMS reminders through integrations for healthcare operations. | enterprise messaging | 8.0/10 | 8.3/10 | 7.4/10 | 8.2/10 |
| 5 | Twilio Enables healthcare appointment text reminder systems by sending SMS reminders via programmable messaging APIs. | API-first SMS | 8.3/10 | 9.0/10 | 7.2/10 | 8.3/10 |
| 6 | SleekFlow Automates appointment reminder messaging workflows that send SMS notifications through integrated messaging channels. | automation platform | 7.7/10 | 8.0/10 | 7.2/10 | 7.8/10 |
| 7 | SimpleTexting Supports text message campaigns with scheduling and automation features that can send appointment reminders. | SMS marketing automation | 7.6/10 | 7.4/10 | 8.3/10 | 7.2/10 |
| 8 | EZ Texting Provides automated SMS reminders and scheduled messaging features that can be configured for appointment notifications. | SMS automation | 7.8/10 | 8.3/10 | 7.6/10 | 7.4/10 |
| 9 | WellSky Supports healthcare communication and scheduling workflows that can automate patient reminders including SMS. | healthcare platform | 7.4/10 | 8.0/10 | 6.8/10 | 7.3/10 |
Provides patient appointment scheduling with automated SMS appointment reminders for healthcare practices.
Delivers healthcare scheduling workflows with automated text appointment reminders sent to patients.
Runs appointment booking and healthcare communication that can send automated reminders by SMS to patients.
Supports appointment-related messaging automation that can dispatch SMS reminders through integrations for healthcare operations.
Enables healthcare appointment text reminder systems by sending SMS reminders via programmable messaging APIs.
Automates appointment reminder messaging workflows that send SMS notifications through integrated messaging channels.
Supports text message campaigns with scheduling and automation features that can send appointment reminders.
Provides automated SMS reminders and scheduled messaging features that can be configured for appointment notifications.
Supports healthcare communication and scheduling workflows that can automate patient reminders including SMS.
SimplePractice
practice managementProvides patient appointment scheduling with automated SMS appointment reminders for healthcare practices.
Appointment text reminders automated from the scheduling system with patient-linked messaging
SimplePractice stands out by combining scheduling with patient messaging workflows inside one practice management system. It supports appointment text reminders that trigger from scheduled visits and can reduce no-shows through automated outbound reminders. Messaging is tied to client records, so confirmations and related communications stay organized per patient.
Pros
- Automated appointment text reminders tied directly to scheduled visits
- Patient messaging stays linked to client records for cleaner coordination
- Workflow reduces manual follow-ups and helps improve appointment attendance
- Centralized practice management keeps reminders within the same operating surface
Cons
- Reminder customization can feel limited for highly complex texting rules
- Advanced automation depends on how messaging is modeled in the platform
- Message behavior can require careful setup to match clinic policies
Best For
Therapy practices wanting appointment text reminders without separate messaging tools
More related reading
MediRecords
medical schedulingDelivers healthcare scheduling workflows with automated text appointment reminders sent to patients.
Appointment-triggered SMS reminders from the practice scheduling workflow
MediRecords focuses on appointment text reminders tied to real healthcare workflows rather than generic SMS blasts. The system supports appointment scheduling data that drives outbound reminders to reduce missed visits. It includes patient contact handling and automated messaging so staff can rely on consistent reminder delivery. The offering is strongest for clinics that want reminders integrated into record-centered operations.
Pros
- Appointment-based reminders connect directly to scheduled visit data
- Patient contact information supports consistent outbound messaging
- Automation reduces manual reminder calls and missed appointments
Cons
- Text reminder behavior can feel rigid without deeper customization
- Setup depends on correct scheduling and patient data hygiene
- Workflow integration may require staff training to use efficiently
Best For
Medical practices needing integrated SMS reminders from appointment schedules
Doctolib
patient schedulingRuns appointment booking and healthcare communication that can send automated reminders by SMS to patients.
Appointment-linked SMS and message automation for confirmations and updates
Doctolib stands out with native scheduling and patient communication in a single healthcare workflow. It supports appointment reminders via SMS and automated messages linked to bookings and calendar changes. Clinics can use it to reduce no-shows by sending confirmations and updates without manual follow-up work. The system also centralizes appointment details so staff and patients share consistent information.
Pros
- SMS reminders tied to real appointment schedules
- Automated confirmations and updates reduce manual coordination
- Patient communication stays connected to booking details
Cons
- Reminder behavior depends on configuration and appointment types
- Text reminder customization is less granular than dedicated SMS tools
- Requires reliance on Doctolib for full end to end messaging workflows
Best For
Clinics using Doctolib scheduling that want automated SMS reminders
More related reading
Microsoft Dynamics 365 Customer Service
enterprise messagingSupports appointment-related messaging automation that can dispatch SMS reminders through integrations for healthcare operations.
Customer Service workflow automation that triggers communications from service activity data
Microsoft Dynamics 365 Customer Service can support appointment text reminders by orchestrating customer communications from case, account, and service activities inside the same CRM workspace. It offers workflow automation and integrations that let teams trigger outbound messages based on appointment-related records and field changes. Agent consoles centralize customer context so reminders can reflect interaction history and current service status. The messaging experience depends heavily on how SMS delivery and templates are implemented through Dynamics capabilities and connected components.
Pros
- Workflow automation can trigger reminders from service and activity events.
- Customer and case context helps align reminders with live support status.
- CRM data model supports segmentation by account and service attributes.
Cons
- SMS delivery often requires integration setup beyond core customer service features.
- Configuring message triggers can be complex for small teams.
- Reminder templates and compliance controls rely on connected tooling
Best For
Support and service teams needing CRM-driven, workflow-based SMS reminders
Twilio
API-first SMSEnables healthcare appointment text reminder systems by sending SMS reminders via programmable messaging APIs.
Programmable SMS via Messaging API with delivery status webhooks
Twilio stands out for appointment reminders because it gives direct control over SMS and voice messaging using programmable APIs. Scheduling workflows can send automated text reminders based on events from CRMs, calendars, or booking systems via webhooks. The platform supports deliverability controls such as templates, message status callbacks, and carrier-aware routing across phone numbers.
Pros
- Programmable SMS reminders using message APIs and webhook triggers
- Message status callbacks support delivery tracking and operational reporting
- Flexible routing options for phone numbers and carrier delivery optimization
Cons
- More engineering effort than point-and-click appointment reminder tools
- Workflow orchestration is left to integrations and custom logic
- Compliance and opt-out handling require careful implementation
Best For
Teams building custom appointment reminder automation with SMS control
More related reading
SleekFlow
automation platformAutomates appointment reminder messaging workflows that send SMS notifications through integrated messaging channels.
Workflow builder for triggering SMS appointment reminders from conversation and CRM events
SleekFlow distinguishes itself with multichannel automation centered on conversational workflows rather than a single-purpose SMS bot. It supports appointment text reminders by tying reminder messages to business workflows and contact records. The platform’s strengths show up when reminders must coordinate with broader chat handling, lead qualification, and routing. This focus can feel heavier than basic reminder-only tools for teams that only need scheduled SMS and simple opt-out handling.
Pros
- Reminder messaging integrates with workflow automation and contact context
- Built for organizations already using chat, routing, and conversation tooling
- Supports scalable multi-user handling for appointment-driven customer journeys
Cons
- Setup complexity rises when reminders are the only required capability
- Requires thoughtful workflow design to avoid misfires and duplicate reminders
- Text reminder customization depends on the surrounding automation configuration
Best For
Teams using conversation workflows that also need automated appointment SMS reminders
SimpleTexting
SMS marketing automationSupports text message campaigns with scheduling and automation features that can send appointment reminders.
Scheduled SMS campaigns for time-based appointment reminder messaging
SimpleTexting stands out with straightforward SMS outreach that can double as appointment reminders for businesses using text-first communication. It supports importing contacts, sending scheduled text messages, and managing reply-based engagement through accessible messaging workflows. For appointment reminder use cases, it can reduce no-shows by automating reminders tied to your contact lists, though it lacks appointment-specific scheduling controls found in dedicated reminder systems.
Pros
- Fast campaign setup for scheduled appointment reminder texts
- Contact import and list management supports large outreach batches
- Reply handling tools help agents act on inbound responses
Cons
- No built-in appointment scheduling object for calendar-triggered reminders
- Limited confirmation workflows compared with dedicated reminder platforms
- Automation is text-centric instead of CRM-linked to appointment events
Best For
Small teams sending scheduled SMS reminders without deep appointment scheduling logic
More related reading
EZ Texting
SMS automationProvides automated SMS reminders and scheduled messaging features that can be configured for appointment notifications.
Two-way SMS reply handling for appointment conversations within the reminder workflow
EZ Texting centers on SMS outreach for appointment workflows, including automated text reminders and follow-ups triggered by scheduled events. It supports importing contacts, managing opt-ins, and using message scheduling so reminders can be sent without manual follow-up. The system also offers message templates and quick two-way texting so staff can respond from a unified messaging experience. For appointment reminder use cases, the main differentiator is how directly it pairs scheduling with SMS automation rather than treating texting as a detached channel.
Pros
- Automated appointment reminders and follow-ups driven by scheduled events
- Two-way SMS messaging supports replies from the same workflow
- Message templates and contact import streamline reminder setup
Cons
- Reminder logic relies on list and scheduling setup rather than calendar-native rules
- Advanced segmentation and reporting can feel limited for complex appointment needs
- Message personalization requires more setup than simple token-based tools
Best For
Service businesses needing SMS appointment reminders with two-way staff messaging
WellSky
healthcare platformSupports healthcare communication and scheduling workflows that can automate patient reminders including SMS.
Appointment reminder messaging built for healthcare engagement and care coordination workflows
WellSky stands out for combining appointment text reminders with broader patient engagement and care management workflows used by healthcare organizations. The solution supports automated outbound messages tied to scheduling events, with configurable reminder timing and message content for common appointment types. It also emphasizes compliance-ready messaging flows used in clinical contexts rather than generic CRM-only reminders.
Pros
- Automated appointment reminders tied to scheduling events and care workflows
- Healthcare-focused messaging design supports clinical communication needs
- Configurable reminder timing and content for appointment-specific outreach
Cons
- Setup complexity can be high for organizations without existing WellSky workflows
- Reminder customization options feel limited compared with dedicated SMS automation tools
- Implementation relies on integration maturity with scheduling and patient systems
Best For
Healthcare providers seeking appointment reminder automation within patient engagement workflows
How to Choose the Right Appointment Text Reminder Software
This buyer’s guide explains how to select appointment text reminder software for healthcare and service operations using tools like SimplePractice, MediRecords, Doctolib, Microsoft Dynamics 365 Customer Service, Twilio, SleekFlow, SimpleTexting, EZ Texting, WellSky, and more. It focuses on how reminders get triggered, how message delivery is managed, and how replies and workflows stay coordinated with real appointments. This guide also highlights common configuration pitfalls seen across the reviewed tools so teams can choose the right fit faster.
What Is Appointment Text Reminder Software?
Appointment text reminder software automates SMS notifications tied to scheduled appointments so patients or customers receive confirmations, reminders, or updates without manual calling. It reduces missed visits by sending messages based on appointment events like booking, scheduled time, or service status changes. Many systems also keep messaging tied to customer or patient records to prevent mismatched contact details. Tools like SimplePractice and MediRecords deliver reminders directly from scheduling workflows, while Twilio enables custom automation through messaging APIs.
Key Features to Look For
The right feature set determines whether reminders trigger from real appointment data, deliver reliably, and support the workflows teams actually run.
Appointment-triggered SMS reminders from scheduling events
Look for reminder triggers that originate from scheduled visits, not from generic time-based campaigns. SimplePractice automates reminders from scheduled visits and ties messaging to patient-linked records, while MediRecords triggers outbound messages directly from appointment workflow data.
Patient and contact record linkage for cleaner messaging context
Choose tools that keep messages tied to the correct patient or contact record so staff and automation stay aligned. SimplePractice keeps messaging organized per patient record, and MediRecords supports consistent outbound messaging using patient contact handling.
Automated confirmations and appointment updates tied to bookings
Select platforms that send more than a single reminder by linking message automation to booking and calendar changes. Doctolib supports automated confirmations and updates tied to booking details, while WellSky supports configurable appointment-specific reminder timing and content for common appointment types.
Workflow automation that can trigger reminders from CRM or service activity
For teams using case or service workflows, reminders should trigger from events inside the workspace. Microsoft Dynamics 365 Customer Service can trigger outbound communications from service and activity events, and SleekFlow uses its workflow builder to trigger SMS appointment reminders from conversation and CRM events.
Delivery status tracking and operational callbacks
Operational control matters when delivery outcomes must be monitored and reported. Twilio supports delivery tracking using message status callbacks, while Twilio’s programmable routing options can help teams manage how messages reach recipients across phone numbers.
Two-way SMS support for replies inside the reminder experience
Teams that need responses to flow back into operations should prioritize reply handling. EZ Texting emphasizes two-way SMS reply handling within appointment conversations, and SimpleTexting includes reply-based engagement tools for agents acting on inbound responses.
How to Choose the Right Appointment Text Reminder Software
Selecting the right tool depends on where appointment truth lives, how reminders must trigger, and whether replies or service workflows must be included.
Match reminder triggers to the system that owns scheduling data
If appointment scheduling and patient identity live inside a dedicated practice system, SimplePractice is built to automate appointment text reminders directly from scheduled visits. If scheduling workflows and record-centered operations drive outbound messages, MediRecords triggers appointment-based SMS reminders from real visit data. If the clinic uses Doctolib for booking, Doctolib’s appointment-linked SMS and message automation can align confirmations and updates with calendar changes.
Decide whether reminders are a simple SMS automation or part of a broader workflow
For teams that mainly need reminders with less complex workflow logic, scheduling-native tools like SimplePractice and MediRecords can keep reminder setup cleaner. For teams that need reminders to start inside CRM or conversational workflows, Microsoft Dynamics 365 Customer Service and SleekFlow offer workflow automation that triggers communications from service activity data or conversation and CRM events.
Evaluate configuration granularity for complex reminder rules
Clinics with complex texting rules should test whether customization matches real policies because some scheduling-linked tools can feel limited for highly complex texting rules. SimplePractice supports patient-linked messaging and automated reminders but can require careful setup to match clinic policies. MediRecords and Doctolib can also depend on configuration tied to appointment types, which can limit granularity compared with programmable messaging approaches.
Plan for delivery tracking and message routing requirements
If delivery outcomes must be tracked and fed into operations, Twilio supports message status callbacks for delivery tracking and operational reporting. Twilio also supports flexible routing options for phone numbers and carrier-aware delivery optimization. If delivery tracking is not a key requirement, scheduling-first tools can reduce the need for custom engineering work.
Confirm whether two-way SMS and staff response handling are required
If inbound replies must be handled and acted on during appointment conversations, choose EZ Texting for two-way reply handling within the reminder workflow. For teams that want reply-based engagement tools during scheduled text messaging, SimpleTexting provides reply handling and accessible messaging workflows. If two-way support is not required, many scheduling-native platforms still provide appointment confirmations and reminders without building a separate reply workflow.
Who Needs Appointment Text Reminder Software?
Appointment text reminder software fits teams that want fewer missed appointments and more reliable patient or customer communications tied to scheduled events.
Therapy practices that want automated appointment SMS reminders inside their practice management
SimplePractice is designed for therapy practices that want reminder automation triggered from scheduled visits with patient-linked messaging inside one system. The patient messaging stays organized per patient record, which reduces manual coordination work.
Medical practices that need reminders built from appointment scheduling workflow data
MediRecords works best for medical practices that want appointment-based reminders connected directly to scheduled visit data. It also includes patient contact handling so outbound messaging stays consistent across staff and workflows.
Clinics using Doctolib for booking that want SMS confirmations and updates without extra tooling
Doctolib fits clinics that already rely on Doctolib scheduling and want SMS reminders tied to bookings. Its automation links appointment details to confirmations and calendar-change updates.
Support and service organizations that must trigger appointment reminders from CRM service activity
Microsoft Dynamics 365 Customer Service suits teams that need workflow-based SMS reminders triggered from service activity events. Customer and case context helps align reminders with current service status when appointments connect to service operations.
Engineering-led teams that want full control over SMS logic and delivery visibility
Twilio is ideal for teams building custom appointment reminder automation using programmable messaging APIs and webhooks. It supports message status callbacks for delivery tracking and flexible routing for phone numbers.
Organizations already using chat and conversation automation that need appointment reminders inside those flows
SleekFlow is a strong fit for teams that want reminders coordinated with broader chat handling, lead qualification, and routing. Its workflow builder can trigger SMS appointment reminders from conversation and CRM events.
Small teams sending scheduled reminders from contact lists without calendar-native appointment rules
SimpleTexting suits small teams that need scheduled SMS reminder messaging driven by contact lists. It lacks a built-in appointment scheduling object, which makes it better for time-based reminders than calendar-native triggers.
Service businesses that need SMS reminders plus two-way reply handling from a unified workflow
EZ Texting supports automated appointment reminders and follow-ups driven by scheduled events with two-way staff messaging. Its two-way SMS reply handling keeps responses tied to the reminder conversation workflow.
Healthcare organizations seeking reminder automation embedded in healthcare engagement workflows
WellSky fits healthcare providers that want appointment reminder automation integrated with broader patient engagement and care management workflows. It emphasizes compliance-ready messaging flows and appointment-specific configurable timing and content.
Common Mistakes to Avoid
Several recurring pitfalls can cause reminders to misfire, become hard to manage, or fail to support required reply and workflow behaviors.
Picking a text campaign tool when calendar-triggered appointment logic is required
SimpleTexting is optimized for scheduled SMS campaigns based on contact lists rather than calendar-triggered appointment reminders, which can create gaps for complex appointment workflows. EZ Texting can work for scheduled events with reminders and follow-ups, but it still relies on list and scheduling setup rather than calendar-native rules.
Underestimating integration and configuration effort when reminders require deep workflow orchestration
Twilio provides maximum control through programmable messaging APIs, but it requires engineering effort because workflow orchestration is handled by integrations and custom logic. Microsoft Dynamics 365 Customer Service can also require complex configuration so SMS delivery and templates work correctly with connected capabilities.
Ignoring delivery tracking and delivery outcome monitoring
Tools that send messages without robust delivery visibility can make it hard to understand whether reminders reached recipients. Twilio supports delivery tracking through message status callbacks, which is a practical advantage when operations need measurable delivery outcomes.
Failing to design for reply handling and duplicate reminder prevention
SleekFlow supports appointment reminders in conversational workflows, but setup complexity increases when reminders are the only required capability. SleekFlow also requires thoughtful workflow design to avoid misfires and duplicate reminders.
How We Selected and Ranked These Tools
we evaluated every tool on three sub-dimensions with fixed weights. Features received a weight of 0.4 so appointment-trigger strength, workflow linkage, and messaging capabilities had the biggest influence. Ease of use received a weight of 0.3 so teams could implement reminder logic without excessive operational friction. Value received a weight of 0.3 so the overall fit stayed practical for day-to-day use. overall rating is the weighted average of those three using overall = 0.40 × features + 0.30 × ease of use + 0.30 × value. SimplePractice stood out because its appointment text reminders are automated from the scheduling system and tied to patient-linked messaging, which scored strongly in the features dimension.
Frequently Asked Questions About Appointment Text Reminder Software
How do appointment-triggered SMS reminders work across SimplePractice and MediRecords?
SimplePractice automates appointment text reminders from scheduled visits and keeps messaging tied to patient records for organized confirmations. MediRecords drives outbound reminders from appointment scheduling data and sends SMS based on patient contact handling within clinic workflow operations.
Which tool is best when appointment updates must automatically message patients after schedule changes?
Doctolib centralizes booking details and links SMS and automated messages to confirmations and calendar changes. SimplePractice also triggers reminders from the scheduling system, which keeps appointment context consistent without separate manual follow-up.
What option fits teams that already run scheduling inside a healthcare platform and want reminders without extra tooling?
Doctolib is designed for native scheduling and patient communication, with appointment-linked SMS reminders and automated updates. WellSky pairs appointment reminder messaging with broader patient engagement and care management workflows used by healthcare organizations.
When CRM-driven workflow automation is required, how does Microsoft Dynamics 365 Customer Service compare to Twilio?
Microsoft Dynamics 365 Customer Service orchestrates reminders from case, account, and service activities using workflow automation inside the CRM workspace. Twilio provides programmable control through Messaging API and webhook-driven status callbacks so engineering teams can connect reminders to CRMs, calendars, or booking systems.
Which platform supports high-control reminder delivery for custom routing and message status tracking?
Twilio supports carrier-aware routing and message status callbacks that enable delivery monitoring from appointment-triggered events. SleekFlow focuses more on conversational workflow orchestration for reminders tied to contact and business workflows than on low-level SMS delivery plumbing.
Which solution works better for appointment reminders that also need two-way replies and staff interaction in the same flow?
EZ Texting pairs automated appointment reminder scheduling with quick two-way staff messaging and unified reply handling. SimpleTexting can manage reply-based engagement through accessible messaging workflows, but it lacks appointment-specific scheduling controls found in dedicated reminder systems.
What tool is most suitable for clinics that want reminders to stay rooted in record-centered operations?
MediRecords ties appointment text reminders to real healthcare workflows and integrates patient contact handling so delivery stays consistent with record-driven operations. SimplePractice also keeps messaging organized by tying communications to client records linked to scheduled visits.
How should teams choose between a reminder-only workflow and a broader conversation workflow for outreach?
SleekFlow is built around multichannel conversational workflows that coordinate appointment SMS reminders with chat handling, lead qualification, and routing. SimpleTexting and EZ Texting treat texting as a time-based outreach channel that can double as appointment reminders without the heavier conversation workflow layer.
What security or compliance expectations differ the most between WellSky and general-purpose messaging tools like Twilio?
WellSky emphasizes compliance-ready messaging flows for healthcare contexts and pairs reminders with patient engagement and care coordination workflows. Twilio focuses on programmable SMS infrastructure with templates and delivery callbacks, so compliance usually depends on how the reminder system is implemented and governed.
Conclusion
After evaluating 9 healthcare medicine, SimplePractice stands out as our overall top pick — it scored highest across our combined criteria of features, ease of use, and value, which is why it sits at #1 in the rankings above.
Use the comparison table and detailed reviews above to validate the fit against your own requirements before committing to a tool.
Tools reviewed
Referenced in the comparison table and product reviews above.
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