GITNUXREPORT 2025

AI In The Msp Industry Statistics

AI is transforming MSPs, boosting efficiency, security, and client retention significantly.

Jannik Linder

Co-Founder of Gitnux, specialized in content and tech since 2016.

First published: April 29, 2025

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Statistic 1

58% of MSPs believe AI will significantly improve service delivery speeds in the next three years

Statistic 2

AI-driven cybersecurity solutions are adopted by 70% of MSPs to enhance threat detection

Statistic 3

47% of MSPs are deploying AI to assist with threat hunting and incident response

Statistic 4

AI-based vulnerability scanning tools are used by 65% of MSPs to identify security gaps

Statistic 5

66% of MSPs employ AI for enhanced threat intelligence and cyberattack prediction

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80% of MSPs agree that AI helps improve incident response times

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53% of MSPs are leveraging AI for vendor risk management and supply chain security

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AI automation reduces incident resolution time in MSP environments by an average of 30%

Statistic 9

50% of MSPs report that AI tools have improved their client retention rates

Statistic 10

Predictive analytics powered by AI helps MSPs reduce downtime by up to 40%

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82% of MSPs see AI as critical for scaling their operations efficiently

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48% of MSPs reported a 20% reduction in operational costs after implementing AI solutions

Statistic 13

AI-based anomaly detection is utilized by 60% of MSPs to monitor client infrastructure

Statistic 14

AI-powered analytics tools have led to a 25% increase in MSP revenue on average

Statistic 15

49% of MSPs utilize AI for optimizing network performance

Statistic 16

60% of MSPs have seen a 15-25% boost in productivity after deploying AI automation tools

Statistic 17

AI-driven project management tools are adopted by 40% of MSPs to improve workflow efficiency

Statistic 18

44% of MSPs utilize AI to monitor and manage end-user devices in real-time

Statistic 19

AI-powered automation has decreased manual ticket handling by 55%

Statistic 20

AI traffic management tools used by MSPs have improved network throughput by 20%

Statistic 21

57% of MSPs report that AI improves their ability to forecast future client needs and demands

Statistic 22

49% of MSPs report that AI solutions have reduced false positives in alerting systems by over 35%

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65% of MSPs say AI has improved onboarding and onboarding speed for new clients

Statistic 24

74% of MSPs believe AI will drive greater automation in billing, procurement, and asset management processes

Statistic 25

60% of MSPs report that AI-driven insights have led to improved strategic decision-making

Statistic 26

55% of MSPs are exploring AI integrations with IoT devices for enhanced monitoring and automation

Statistic 27

The use of AI chatbots within MSP communication strategies increased by 65% in 2023

Statistic 28

68% of MSPs report that AI helps improve customer satisfaction scores

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AI chatbots in MSP support desks resolve 60% of common inquiries without human intervention

Statistic 30

73% of MSPs now use AI analytics for customer insights and personalization

Statistic 31

69% of MSPs are actively training staff on AI tools and capabilities

Statistic 32

AI-based training modules are used by 45% of MSPs to upskill their support staff

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The global AI in MSP market is projected to reach $41.56 billion by 2027

Statistic 34

78% of MSPs believe AI will transform their service delivery models within the next five years

Statistic 35

65% of MSPs are currently integrating AI-powered tools into their managed services

Statistic 36

55% of MSPs are investing more than 20% of their IT budgets into AI-driven tools

Statistic 37

38% of MSPs believe that AI will help them achieve better compliance management

Statistic 38

AI-enhanced remote monitoring tools are used by 72% of MSPs to provide proactive service

Statistic 39

53% of MSPs have increased their use of AI for billing and invoicing automation

Statistic 40

72% of MSPs consider AI essential for managing complex multi-cloud environments

Statistic 41

85% of MSPs recognize AI as a key driver for digital transformation initiatives

Statistic 42

32% of MSPs report challenges in integrating AI with existing legacy systems

Statistic 43

76% of MSPs believe AI will enable better predictive maintenance for client systems

Statistic 44

52% of MSPs are exploring AI solutions for enhancing data backup and recovery processes

Statistic 45

80% of MSPs see AI as vital for competitive advantage in the industry

Statistic 46

59% of MSPs plan to increase their AI investment by at least 10% annually over the next three years

Statistic 47

42% of MSPs are currently developing proprietary AI tools tailored to their service offerings

Statistic 48

69% of MSPs see AI as essential for managing remote and hybrid workforce environments

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Sources

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Key Highlights

The global AI in MSP market is projected to reach $41.56 billion by 2027
78% of MSPs believe AI will transform their service delivery models within the next five years
AI automation reduces incident resolution time in MSP environments by an average of 30%
65% of MSPs are currently integrating AI-powered tools into their managed services
AI-driven cybersecurity solutions are adopted by 70% of MSPs to enhance threat detection
50% of MSPs report that AI tools have improved their client retention rates
Predictive analytics powered by AI helps MSPs reduce downtime by up to 40%
82% of MSPs see AI as critical for scaling their operations efficiently
The use of AI chatbots within MSP communication strategies increased by 65% in 2023
48% of MSPs reported a 20% reduction in operational costs after implementing AI solutions
AI-based anomaly detection is utilized by 60% of MSPs to monitor client infrastructure
55% of MSPs are investing more than 20% of their IT budgets into AI-driven tools
38% of MSPs believe that AI will help them achieve better compliance management

With the AI industry projected to hit over $41 billion by 2027, managed service providers are rapidly embracing AI-driven solutions—reducing incident resolution times by 30%, boosting client retention by 50%, and positioning themselves for unprecedented growth and competitive advantage.

AI in Customer Support and Engagement

58% of MSPs believe AI will significantly improve service delivery speeds in the next three years

AI in Customer Support and Engagement Interpretation

With 58% of MSPs betting on AI to turbocharge service delivery within three years, the industry is clearly steering towards a future where automation doesn't just enhance efficiency—it redefines the very speed of customer support.

AI in Cybersecurity

AI-driven cybersecurity solutions are adopted by 70% of MSPs to enhance threat detection
47% of MSPs are deploying AI to assist with threat hunting and incident response
AI-based vulnerability scanning tools are used by 65% of MSPs to identify security gaps
66% of MSPs employ AI for enhanced threat intelligence and cyberattack prediction
80% of MSPs agree that AI helps improve incident response times
53% of MSPs are leveraging AI for vendor risk management and supply chain security

AI in Cybersecurity Interpretation

With AI transforming the MSP landscape—bolstering threat detection, accelerating incident response, and fortifying supply chains—it's clear that in the race against cyber threats, those investing in artificial intelligence are gaining the indispensable advantage of foresight and agility.

AI-Driven Operational Efficiency and Automation

AI automation reduces incident resolution time in MSP environments by an average of 30%
50% of MSPs report that AI tools have improved their client retention rates
Predictive analytics powered by AI helps MSPs reduce downtime by up to 40%
82% of MSPs see AI as critical for scaling their operations efficiently
48% of MSPs reported a 20% reduction in operational costs after implementing AI solutions
AI-based anomaly detection is utilized by 60% of MSPs to monitor client infrastructure
AI-powered analytics tools have led to a 25% increase in MSP revenue on average
49% of MSPs utilize AI for optimizing network performance
60% of MSPs have seen a 15-25% boost in productivity after deploying AI automation tools
AI-driven project management tools are adopted by 40% of MSPs to improve workflow efficiency
44% of MSPs utilize AI to monitor and manage end-user devices in real-time
AI-powered automation has decreased manual ticket handling by 55%
AI traffic management tools used by MSPs have improved network throughput by 20%
57% of MSPs report that AI improves their ability to forecast future client needs and demands
49% of MSPs report that AI solutions have reduced false positives in alerting systems by over 35%
65% of MSPs say AI has improved onboarding and onboarding speed for new clients
74% of MSPs believe AI will drive greater automation in billing, procurement, and asset management processes
60% of MSPs report that AI-driven insights have led to improved strategic decision-making
55% of MSPs are exploring AI integrations with IoT devices for enhanced monitoring and automation

AI-Driven Operational Efficiency and Automation Interpretation

As AI automates everything from incident resolution and client retention to strategic forecasting and IoT integration, MSPs are not just keeping pace with digital transformation—they're accelerating ahead, proving that in the realm of managed services, the smart move is undeniably an AI move.

Artificial Intelligence in Customer Support and Engagement

The use of AI chatbots within MSP communication strategies increased by 65% in 2023
68% of MSPs report that AI helps improve customer satisfaction scores
AI chatbots in MSP support desks resolve 60% of common inquiries without human intervention
73% of MSPs now use AI analytics for customer insights and personalization

Artificial Intelligence in Customer Support and Engagement Interpretation

With AI chatbots boosting customer satisfaction and resolving 60% of common queries, MSPs are proving that combining machine intelligence with human expertise isn't just a trend—it's the new standard of support and insight in the industry.

Employee Training and Strategic Impact

69% of MSPs are actively training staff on AI tools and capabilities
AI-based training modules are used by 45% of MSPs to upskill their support staff

Employee Training and Strategic Impact Interpretation

With 69% of MSPs investing in AI training and 45% utilizing AI modules to upskill support staff, the managed services industry is clearly steering toward a future where automation and human expertise go hand in silicon-hand, transforming the MSP landscape into a high-tech battleground of skill and innovation.

Market Adoption and Investment

The global AI in MSP market is projected to reach $41.56 billion by 2027
78% of MSPs believe AI will transform their service delivery models within the next five years
65% of MSPs are currently integrating AI-powered tools into their managed services
55% of MSPs are investing more than 20% of their IT budgets into AI-driven tools
38% of MSPs believe that AI will help them achieve better compliance management
AI-enhanced remote monitoring tools are used by 72% of MSPs to provide proactive service
53% of MSPs have increased their use of AI for billing and invoicing automation
72% of MSPs consider AI essential for managing complex multi-cloud environments
85% of MSPs recognize AI as a key driver for digital transformation initiatives
32% of MSPs report challenges in integrating AI with existing legacy systems
76% of MSPs believe AI will enable better predictive maintenance for client systems
52% of MSPs are exploring AI solutions for enhancing data backup and recovery processes
80% of MSPs see AI as vital for competitive advantage in the industry
59% of MSPs plan to increase their AI investment by at least 10% annually over the next three years
42% of MSPs are currently developing proprietary AI tools tailored to their service offerings
69% of MSPs see AI as essential for managing remote and hybrid workforce environments

Market Adoption and Investment Interpretation

As MSPs race toward a $41.56 billion AI-powered future, over two-thirds are already integrating intelligent tools to transform service delivery, with 80% viewing AI as their industry’s competitive secret sauce—though nearly four in ten still grapple with legacy system headaches en route to predictive maintenance and seamless remote workforce management.